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Transcript of “…in a world where no individual can possibly have all the answers, it is the inclusive...
“…in a world where no individual can possibly have all the answers, it is the inclusive organization that excels!”
Frances Hesselbein, 1996
President/CEO of the Drucker Foundation
USG Chancellor observations:
“…If we are indeed a system --- why are some institutions performing at a higher level of quality? Why is there such unevenness in our system?...
…One answer may be that if there is a variance in our operations, then it suggests that we have not established a strong sense of common purpose or a mechanism that either encourages or rewards teamwork…..this suggests that we have a System in which the individual institutions focus on internal needs and institutional ambitions…”
cont.
“…We need a stronger sense of System engagement -- and our strategic plan must be the vehicle to drive this.
Institutional goals and aspirations must be driven by System goals, not local ambitions. So the plan must establish our focus and outline the context in which we will manage the system…”
and…
“re: Accountability…the key in the decision-making process…means that if you are the individual being held accountable, then you earn the right to make the decision.”
“...What I have found interesting on my campus tours is the degree to which people are computing an entitlement to funding…This is an institutional view… I do not recognize any entitlement… Our budgets must become strategy-implementing documents…”
also….
If something is a key strategic priority, then we need to put the first dollars there. The process must be that those things that we deem to be strategic priorities get the first dollars -- not the last or just the new increment….
…There will not be a culture of dollars disappearing into an institution’s base budget. The idea that when you get dollars, it is forever, must also end.
QUESTIONS: What is the impact of Chancellor comments to the planning, decision-making, management, and implementation of UGA information technology core, and/or decentralized IT environment? What must be clearly understood and articulated? On what are these actions based?
RESPONSE: Whom do you serve and what do they want to
do? (customers/clients/organization…big picture)
What are the core systems, services, and support provided? (CORE systems, services, support)
How do we know we are doing a good job? (metrics)
What is the best way to provide the services (processes What is the best way to organize? (alignment)
Related EntitiesOffice of CIO/
Assoc Provost
CompactPlanning
Provost5 yrPlan
EMT
Bd ofRegents
Chancellor
Faculty Gov
ITAC Cabinet
ITAC AdvisoryCouncil
Business/IndustryStandards— Best
Practices
Federal/StateLegislation
Deans, VP’s, Assoc VP’s/
Provosts SLR Advisory Council
EITS
Research
Administrative
Acad/Instruct
Outreach/Public Serv
Security
UgaNet
ITMF
ACIT
USGAuditor
UGAAuditor
State ofGeorgiaAuditor
Strategic Planning, Governance, Policy and Advisement
Business Operations and Administrative Applications
Infrastructure, Architecture and Related Support
Instructional Technology
Research Computing
User and Client Support
Security for Information Technology Systems and Data
Outreach and Partnerships
Example: UGA Information Technology Core Systems and Services
Performance metrics should provide:
Customer satisfaction Organizational performance Workforce excellence… with key elements
addressing:
Alignment with organizational mission Quality of product Timely delivery Cost reduction and/or avoidance Cycle time reduction Customer satisfaction Meeting organization requirements (e.g., fiscal
reporting) Meeting commitments
…for UGA…
Provost 5-yr Plan/ Compact Planning:
…relates the unit’s long-term goals and aspirations to a specific, annual action agenda identified as an initiative. For each initiative, there are strategies and specific measures for defining progress; necessary resources are also included.
UGA Goals
Provost 5-yrProgramPlanning
Office of CIOCompact
Planning Process& 5-Yr Plan
Client Services
Network & Operations
Decision-Support and Planning
Research Computing
Information Tech.Security
Communications,PR and Marketing
Building theNew Learning’Environment
ResearchInvestment
Competing in aGlobal
Economy
Promote adminunits
Tied to budget process
Resource allocationOver longer period
5 yr
Performance measures,progress
Administrative Systems and
Planning
Strat. Plan, Governance
Bus Operations/Admin
Infrastruct/Support
Instructional Computing
Research Computing
Customer Support
Info Tech & Data Security
Outreach & Partnerships
Business Office
Licensing/Contracts
Premise…..”Good to Great”!
…the book Good to Great by Jim Collins focuses on the factors critical in such a transition beginning with leadership, followed by the strategies necessary in leadership to move the organization forward. Included, but not limited to these strategies are:
Understanding the institution’s potential; Decision-making; Development and growth potential; Entrepreneurship in a culture of discipline; and Use of technology as an ‘accelerator’ of momentumAlignment of the parts
…Transforming Information Technology at UGA:
Office of the CIO and EITS…. Becoming a 21st Century Customer and Performance Driven Organization
“True North”…
• Vision
The vision is to return the University of Georgia to the role of state and national leader in information technology, and to be recognized as the first source of knowledge and expertise in the area of Information Technology standards, best practices, applications, etc.
Attributes
a) demonstrated leadership,
b) level of expertise,
c) next generation exploration of systems and applications advancing connectivity, and
d) expanded functionality, and customer service.
• Mission
Commitment to the mission of UGA as a land-and-sea-grant institution where academics come first and the research extensive university community encourages research efforts at the undergraduate and graduate levels.
To that end, through the direction of the University's Chief Information Officer, EITS endeavors to provide a robust, reliable, and secure information technology infrastructure, maintain essential production services, and offer world-class support.
• Core Values
– Excellence in Customer Service – People are organization’s Greatest Asset – Demonstration of a Winning Attitude – Teamwork and Communication – Honesty and integrity – Efficiency, effectiveness, and Accountability– Continuous Improvement
CIO/EITS Planning, Performance, and Improvement
www.eits.uga.edu/planningCycle/
VisionMission
Core
Strategic Tactical Operational
5 Year and Compact Planning
Campus AdvisoryStructure
BalancedScorecard
IT Leadership
RiskManagement
BudgetOrganizational
Structure
PortfolioManagement
ProjectManagement
StandardProcesses &
Documentation
InternalServiceDelivery
Performance &Quality Assurance
AssessmentImprovement &
Compliance
Resource alignmentand allocation
Execution, measurementand assessment
High Level Goals
Transforming for Efficiency, Effectiveness, and Accountability
Strategic: Balanced Scorecard
Operational: Document and Flowchart Key Processes
Tactical: New Organizational Structure
• To Achieve:– Efficiency
– Effectiveness
– Accountability
• Based upon:– CIO Executive Alliance
– Higher Education
– Industry Best Practice
Office of the CIOAssoc Provost
CISO—Compliance, Risk Mgt, Regulatory, Incident Response, Security Policies, Chair of Security Committee, Institutional DRP,Liaison with UGA Emergency Preparedness
Research Computing Center (RCC)SLR/NLR; Research Computing Committee
Development &Fund Raising
Student Liaison
Speech Writer/Presentations/Updates
Senior Assoc CIO
Communications & Public Relations
Planning, Decision Support, &Quality Assurance
Resource Management
Compact PlanningCIO/EITS 5 Year PlanPortfolio Management SLA/MOU Management
Metrics/Dashboard
Business OfficeStandardized Business Processes
Quality Assurance Standards and Compliance
EITS Project Management and PM Standards
Training
Assoc CIO Application Development
& Integration
Assoc CIOCustomer Service, Infrastructure,
& Operations
Emerging Technology R&DCoordination of organizational teams
ADI Project Mgt &Quality Assurance
Implementation
Customer Service
ResearchComputing
Operations &InfrastructureSystems &
ApplicationIntegration
Campus ERPInitiatives Liaison
CRM MSD
Tier 1 Support
CITP (DSS)
Sys Provisioning & Maint.
Network Dev/Operations
Data Center Operations
ISS
Security Operations
High Perf ComputingGrid Computing
High Speed Network Applications
Research Databases
SLR/NLR/RCCLiaison
Information Technology Advisory Council
UGA Data Mgt/IntegrationEnterprise Platform Initiative
External Relations/Bd of RegentsState, Regional, National
ApplicationDevelopment
AISProgramming
CITP (ASG)Programming
DBA Applications
ASSETS
SATE
DesktopSecurity
EITS DRP
SOC
Tier 2 Support
NOV: Directors work with unit leadership to develop staffing/transition plan
JAN 1st 90%+ in placeJUL 1st 100% in place
Telephone ServComputer Labs
Budget DevelopmentInventory Management
Questions?