IMTC Courses-Catalogue-Revised 2 July 2010 by Terry

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Contact Us

Integrated Mission

Training Centre (IMTC)

Room 2

Bldg K5

Terence Rolfe Ext 5833 Chief, IMTC Training Officers: Bodil Knudsen Ext 5255 Isildo Tilman Ext 5346 Genevieve Cellona Ext 5467 Josephine Calag Ext 5208

English Teachers: Gideon Awuonda Ext 4568 Netsayi Chakanza Ext 5298

Tetum Teacher : Mario Da Silva Ext 4675

Training Assistants: Veronika Muti Ext 4765 Ermelinda Conceicao Ext 5308

INTEGRATED MISSION TRAINING CENTRE

COURSES AND ELECTIVES

United Nations Integrated Mission in Timor-Leste

2

ABOUT THE PROGRAMME

The Integrated Mission Training Centre (IMTC) is launching a comprehensive training program for national staff as well as continuing to deliver a range of training to international staff and UN Volunteers, UN Police, Military Liaison Group (MLG) and Formed Police Units (FPUs). Mandatory and specialized courses are being offered in partnership with other Sections, Units and teams in the mission. This training catalogue contains the range of courses to be offered in the current performance year. Some of these are being delivered now while others are still under development. Please look at the IMTC Monthly Training Calendar to see what is being delivered and where. The Training Calendar is broadcast and hard copies will be posted on Notice Boards in various locations.

The National Staff Capacity Building Project, of which many of these courses form a part, is a project designed to give all na-tional staff the opportunity to enhance and strengthen the skills needed in their current work, and expand their skills to take on additional responsibilities.

The language of instruction is specified for each course, English, Tetun or both, with most training materials and resources in English. Please note that many of the courses in this Catalogue have pre-requisites.

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□ Basic Defensive Driving Training Target Group: National & International Staff/UNPol/MLG

□ Basic Training on HIV/AIDS Target Group: National & International Staff/UNPol/MLG

□ Prevention of Harassment, Sexual

Harassment and Abuse of Authority in the Workplace (Online) Target Group:

National & International Staff/UNPol/MLG

□ Integrity Awareness Training (Online) Target Group: National & International Staff/UNPol/MLG

MANDATORY COURSES

18

MANDATORY COURSES

□ Prevention of Sexual Exploitation & Abuse Target Group: National & International Staff/UNPol/MLG

□ Basic Security in the Field (Online) Target Group: National & International Staff/UNPol/MLG

□ Advanced Security in the Field (Online) Target Group: National & International Staff/UNPol/MLG

□ Joint Induction Programme Target Group: National & International Staff/UNPol/MLG

□ Avian Influenza Awareness Training Target Group: National & International Staff/UNPol/MLG

3

□ Communication (Tetun & English) Target Group: National & International Staff

Description: Various functions and strategies of commu-

nication as applied in the workplace. Interplay of factors

in the communication process and practical tips for com-

municating effectively.

No. of Hours

3 hours

□ Respect for Diversity (Tetun & English) Target Group: National & International Staff

Description: An interactive workshop designed for all

staff to lay the foundation for a multicultural environ-

ment conducive to mutual understanding and respect.

3 hours

□ Basic Planning & Organizing (Tetun & English) Target Group: National & International Staff

Description: This three-hour module focuses on practical

planning and organizing strategies in relation to the day-

to-day office tasks. Participants will explore basic plan-

ning and organizing tools for mapping tasks and follow-

through activities, and managing required resources.

3 hours

□ Client Orientation (Tetun & English) Target Group: National & International Staff

Description: Practical strategies in client orientation in

the workplace; techniques in building rapport, active lis-

tening and problem-solving skills.

3 hours

UN CORE VALUES &

COMPETENCIES

4

ADMINISTRATIVE SKILLS

No. of Hours

□ Paper Office I & II (English)

Target Group: National Staff

Description: Basic concepts of ‘manual’ office;

elements of a functioning office, setting up

storage & retrieval of documents; procedures

in processing documents and follow through;

basic filing principles; UNMIT forms and stan-

dards for requests, reports, routing and other

forms.

3 hours

□ Electronic Office I (English) 3 hours


Description: Efficient use of office equipment

such as photocopiers, digital scanners, com-

puters; basic electronic filing principles; pro-

cedures for downloadable forms: MOPs, leave

requests/ reports, attendance forms.

□ Correspondence I (English)

3 hours


Description: Types and basic guidelines of UN

Correspondence, process and tools for writing

effectively, structure and rules of the language,

organizing materials and reviewing for con-

ciseness, clarity & accuracy.

□ Team Work 101 (Tetun & English) Target Group: National & International Staff

Description: The value of team work in achiev-

ing goals; roles, motivation and strengths of

team members; team building strategies.

6 hours

17

CAREER PLANNING

□ CV / Interview Skills (English) Target Group: National & International Staff

Description: Helpful hints for applying jobs. Familiari-

zation with preparing Personal History Profile (PHP)

and P11 forms, as well as suggestions for improving

existing CVs. Practical tips for adjusting to new condi-

tions of service.

No. of Hours

6 hours

□ Career Planning (English) Target Group: National & International Staff

3 hours

□ Retirement Planning (English) Target Group: National & International Staff

2 hours

□ Cooperatives & Small Business

(Tetun & English) Target Group: National & International Staff

6 hours

16

□ Stress Management (Tetun & English) Target Group: National & International Staff

Description: The first in a series of trainings on Stress

and Well-being, thus courses focuses on different

types of stress, the signs and symptoms of stress and

the best ways to manage stress in order to be pro-

ductive and satisfied at work.

No. of Hours

6 hours

□ Domestic Violence (Tetum) Target Group: National Staff

Description: Basic aspects of the complex nature of

domestic violence, why it happens and what a vic-

tim / survivor can do to protect themselves; identify-

ing signs of domestic violence in others (i.e. family

members, friends).

6 hours

□ First Aid (English) Target Group: National & International Staff

Description: Practical and theoretical course in basic

first aid management of common conditions including

CPR, bleeding and common medical conditions.

6 hours

□ Basic Traffic Rules(Tetun & English)

3 hours

□ Health and Nutrition (English) Target Group: National & International Staff

3 hours

□ Occupational Health & Safety


3 hours

HEALTH AND WELFARE

5

ADMINISTRATIVE SKILLS

No. of Hours

□ Telephone Etiquette (English) Target Group: National & International Staff

Description: The proper way of answering the

phone; receiving and relaying messages; taking

accurate information over the phone and gen-

eral telephone etiquette.

3 hours

□ Managing Your Time (English) Target Group: National Description: Focuses on the significant value of

time management and different faces of time;

the purpose of time management; procedures

for setting goals, objectives and priorities; suc-

cessful time management tips, and how to over-

come different time wasters.

3 hours

□ Problem Solving (Tetun & English) Target Group: National & International Staff

Description: Recognizing potential problems;

identifying causes and effects of problems; se-

lecting, planning and implementing appropriate

solutions, and applying creative thinking in

problem solving.

6 hours

6

No. of

Hrs

□ MS Word I (Tetun & English) Target Group: National & International Staff

Description: Basics in word processing; creating letters,

short reports; familiarisation with the basic concepts of the

application.

6 hrs

□ MS Word II (Tetun & English) Target Group: National & International Staff

Description: Extends the user's knowledge of Microsoft

Word using merge printing (mail shots), adding hyperlinks,

using bookmarks, creating templates, working with word

art, inserting files, images and tables.

6 hrs

□ MS Word III (Tetun & English) Target Group: National & International Staff

Description: Advanced features including Mail Merge and

mailing labels, sorting table data, using formulas in tables,

lists, macros, and forms. Tables of content, indexes, book-

marks, captions, footnotes and endnotes, master docu-

ments and the creation of citations and bibliography.

6 hrs

□ MS Publisher (Tetun & English) Target Group: National & International Staff

Description: Creating, designing and publishing marketing

and communication materials; creating materials for print,

e-mail and the Web using the same familiar user interface

in other programs in the Microsoft Office System.

6 hrs

□ MS PowerPoint (Tetun & English) Target Group: National & International Staff

Description: Creating simple and attractive presentation,

use of graphic images and drawing objects; effective use

of slides, customizing and styles of presentations.

6 hrs

INFORMATION TECHNOLOGY (IT)

15

COMMUNICATION STUDIES

No. of Hours

□ Interviewing for Information (English) Target Group: National Staff

Description: This course helps the interviewer to get the

information that they want through setting interview

objectives, background research, selecting interviewees,

planning, structuring and conducting interviews, prepar-

ing and presenting interview reports

18 hours

□ Writing to Inform and Present (English) Target Group: National & International Staff

(Under development by OHRM)

6 hours

□ Interpreting 101 Target Group: National & International Staff

Description: This short introductory course will focus on

the skills necessary for effective interpreting and trans-

lating. Topics will include: what makes a good inter-

preter?; types of interpreting; ethical issues in inter-

preting; objectivity and impartiality; and general inter-

preting tips.

6 hours

□ Working with Interpreters Target Group: UN Police

Description: Many of us work with Interpreters but do

we really know how to make the best use of interpret-

ers? Do we expect out interpreter to perform miracles?

How can we help our interpreter to convey the correct

message? This course will give you some tips and good

advice on working with an interpreter.

3 hours

TRANSLATING & INTERPRETING

14


SUPERVISION No. of

Hours

□ Presentation Skills (Tetun & English) Target Group: National & International Staff

Description: This course examines the plan and struc-

ture of a good presentation; establishing rapport with

various audiences; and presentation styles and tech-

niques.

6

hours

□ Report Writing 101 (English) Target Group: National & International Staff

Description: This course focuses on the purpose and

structure of reports; types of reports (e.g. analytical,

informative, technical); sourcing and researching infor-

mation; style guidelines for reports; writing, revising,

proofreading and editing reports.

6

hours

□ Writing Correspondence & Reports

(English) Target Group: National & International Staff

Description: This course explores the formats and struc-

tures of the various correspondence types used in the

UN and includes practice and tips for those relevant for

the Mission: memos, electronic mails, notes, letters,

code cables, routing slips, note verbale, and reports.

18 hours

□ Managing the Writing of Others (English) Target Group: International Staff

Description: This course looks at the principles of writ-

ing, in particular the purpose of and audience of a piece

of writing, text organization, text unity and coherence,

clarity and provides advice on revision and editing.

18 hours


7

No. of Hours

□ MS Excel I (Tetun & English) Target Group: National & International Staff

Description: Introduction to the essential skills of Microsoft

Excel that will enable users to design basic spreadsheets,

enter formulas, print, format cells and work with columns

and rows.

6 hrs

□ MS Excel II (Tetun & English) Target Group: National & International Staff

Description: Managing worksheets, use functions, manage

and filter data, draw objects, and create and format charts.

6 hrs

□ MS Excel III (Tetun & English) Target Group: National & International Staff

Description: Explores tables, advanced filters and outlines,

how to export and import data, and how to make use of

Excel’s advanced charting features. This module also covers

the application of templates and conditional and custom

formats, the use of paste special, how to customize prefer-

ences and to share workbooks. It also addresses worksheet

protection and the handling of multiple workbooks.

6 hrs

□ MS Access (Tetun & English) Target Group: National & International Staff

Description: Basic skills necessary to begin using MS Ac-

cess. They will design and create databases, tables, que-

ries, forms, and reports.

6 hrs

□ Introduction to PC Using Windows XP


Description: Basics of computer operations and the Win-

dows environment: how to use the mouse and keyboard,

navigate Windows, use the Desktop, access software appli-

cations, use Windows Explorer / My Computer, and effec-

tively manage electronic files and folders.

6 hrs

INFORMATION TECHNOLOGY (IT)

8

MANAGEMENT AND SUPERVISION

No. of Hours

□ Self Awareness (Tetun & English) Target Group: National & International Staff

Description: Who am I? What sort of person am I? How

do I see myself? How do other people see me? What

impact do I have on others? If you have never thought

about these questions before, then is the course for

you. And the answers to these questions is essential

information if you want to supervise or manage others.

3 hours

□ Emotional Intelligence (English) Target Group: National & International Staff

Description: A more advanced version of the above

course … including the importance of emotional intelli-

gence in organizational development and developing

people; models of emotional intelligence; perceiving or

sensing emotions; understanding and managing emo-

tions; and regulating emotions to promote emotional

and intellectual growth.

6 hours

□ Team Work (Tetun & English)

see page 4 for the description

□ Team Building (English) Target Group: National & International Staff

Description: This module explores the importance of

team building in work environments; the process of se-

lecting and creating teams; models of team behavior;

team member qualities; how to motivate a team;

strategies to improve team performance; effective col-

laboration practices; team building exercises.

6 hours

13

LANGUAGE COURSES

□ Certification in Spoken & Written English

( CSWE Levels 1, 2 & 3) Target Group: National & International Staff

Description: CSWE is an English course that you can

study alone or with a teacher. You can move quickly

through the course or slowly – it’s up to you. If you

want to enroll in this course, the IMTC English Language

Team will give you a test to determine the right level for

you.

No. of Hours

□ Tetun Target Group: International Staff

Description: This course covers basic Tetun conversa-

tion and written Tetun using standard orthography; pro-

vides opportunities to practice Tetun in everyday life

e.g. going to the market and restaurants; speaking to

local people in the office or neighborhood; and getting

to know the culture of Timor-Leste through Tetun.

□ Tetun Ofisial Target Group: National & International Staff

Description: This course covers the mechanics of writ-

ing Tetun and the correct structure and grammar of

Tetun according to the standard orthography estab-

lished by the National Institute of Linguistics.

□ Portuguese Target Group: National & International Staff

Description: IMTC will work closely with external pro-

viders of Portuguese language classes, depending on

the demand and the level required.

12


No. of Hours

□ Planning Events/ Meetings (English) Target Group: National & International Staff

Description: Planning and budgeting; selecting event

site; coordinating, communicating and organizing; trou-

bleshooting; evaluating the event and getting feedback.

3 hours

□ Critical Thinking (Tetun & English) Target Group: National & International Staff

Description: Concepts and principles of critical thinking,

elements of critical thinking, characteristics of a good

critical thinker, applications of critical thinking in profes-

sional fields and academic disciplines.

6 hours

□ Creative Problem Solving

& Decision Making (Tetun & English) Target Group: National & International Staff

Description:Using effective techniques for each step of

the problem-solving process, including clarifying the

problem, generating options, selecting a solution and

devising an implementation plan; employing skills in

reaching group consensus from conflicting perspectives;

applying creative problem-solving techniques to real

team issues.

3 hours

□ Finance for non-Finance Staff (English) Target Group: National & International Staff

Description: This course will introduce basic financial

terms; personal and business finance; implementing

cash flow management; the budgeting process; select-

ing and monitoring as well as forecasting and observing

trends.

9


No. of Hours

□ Supervision 101 (English) Target Group: National & International Staff

Description: What is supervision?; How does it differ

from management?; What does a supervisor do?; This

course focuses on the core skills in supervision- design-

ing, organizing and staffing; employee training, per-

formance management, delegation, managing internal

communications and meetings, and managing relations.

6 hours

□ Supervisory Skills (English) Target Group: International Staff

Description: This course explores the roles of the su-

pervisor in managing and leadership, motivation and

influence; effective communications; feedback for rec-

ognition and performance improvement; and work as-

signment and delegation.

18 hours

□ Performance Management (English) Target Group: National & International Staff

Description: A short course focusing on the nature of

performance management and the importance of moni-

toring the work of supervisees and giving regular feed-

back on performance. Skills and techniques introduced

in this course will make ePAS reporting a pleasure not a

burden through the use of simple tools for recording

performance.

3 hours

10


No. of Hours

□ Management 101 (English) Target Group: National & International Staff

Description: This course clarifies the roles of a man-

ager; focus and responsibilities; how one’s cultural

background impacts upon one’s actions as a manager;

working within the UN culture; time management, per-

formance management, goal setting and the art and

skill of coaching others.

6

hours

□ Project Management (English) Target Group: National & International Staff

Description: This course deals with the characteristics

of projects; the project management cycle; 9 knowl-

edge areas of project management; determining mile-

stones and managing project risks; project execution

and control; reporting project progress; project close-

out and continuous improvement.

6

hours

□ Leadership 101 (English) Target Group: National & International Staff

Description: What is leadership? This course expounds

on the leadership styles; the 10 leadership competen-

cies; descriptors of leadership attitudes; visioning and

individual goals; coaching and effective feedback; per-

formance review; leadership strategies.

6 hours

□ Coaching and Mentoring (Tetun & English) Target Group: National & International Staff

Description: This course explores the nature of coach-

ing and mentoring; the 5 stages of effective coaching

(Creating opportunity for mentoring, Consulting assess-

ment, Contracting, Coaching for success and Closing or

re-contracting); practicing the skills of effective men-

toring and developing contracts.

12

hours

11


No. of Hours

□ Admin & Organizational Skills (English) Target Group: National & International Staff

Description: Range of essential organizing and technical

skills including planning, organizing, staffing, schedul-

ing, computer and telecommunication skills; organizing

activities, information, time and communication.

12 hours

□ Managing Your Time (English) Target Group: National & International Staff

(See Page 5 for the description)

3 hours

□ Managing Work Priorities (English) Target Group: National & International Staff

Description: This module looks at cncepts & techniques

for managing priorities; Covey’s Management Matrix;

setting goals, sub-goals and activities; making plan-

ners; managing paperwork, calls, emails, interruptions

and meetings.

6 hours

□ Effective Meetings (English) Target Group: National & International Staff

Description: This course introduces techniques for con-

ducting effective meetings; setting meeting agendas

and objectives; meeting preparation; establishing

ground rules for meetings; assessing the meeting proc-

ess; assigning action items and evaluating and closing

the meeting.

3 hours

IMTC Courses-Catalogue-Revised 2 July 2010 by Terry

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