Software Requirement Specification - Internal Messaging System

Internal Messaging System (IMS)

ContentsDocument Status: Confidential4Change Sheet4Introduction5Purpose5Intended Audience6System Introduction6The SB1 - Smart Badge6Scope7Technologies Used7Functional Specifications7The solution has mainly three parts7User Authentication (Login to smart badge)7User Group & Privileges7User Account8Message Administrator Options8Message Targeting8Message Behavior on Delivery and When a Message is Read8Message Delivery and Repetition9Various ways to target internal communications9Targeting internal communications by group9Targeting internal communications by employee10Targeting communications by organization tree10Including and excluding specific Groups and Users11Message Escalation111. Automatic escalation based on the hierarchy112. Manual escalation11Message Scheduling11Message Broadcasting11Quick Message11User Status12Dashboard12Reports12Estimation13Acceptance Statement14

Document Status: Confidential

The contents of this document are considered confidential information. Users of this document agree on: Maintain possession and control of this document Not disclose the information contained in this document to third parties Return or destroy this document upon completion of workChange SheetDateVersionChanged ByVerified ByRemarks

Introduction

The introduction of the Software Requirements Specification (SRS) provides an overview of the entire SRS with purpose, scope, definitions, acronyms, abbreviations, references and overview of the SRS. The aim of this document is to gather and analyze and give an in-depth insight of the complete IMS Application. Nevertheless, it also concentrates on the capabilities required by stakeholders and their needs while defining high-level product features. The detailed requirements of the IMS Application are provided in this document.

PurposeThe purpose of this document is to record the software specifications which are gathered on the various meetings conducted with client. This document covers the Software Requirement Specification required by the software going to be developed specially for the customer XYZ. This document will be referred for preparing the following.

Functional Specification Document Design Level Document Test Case preparation & Testing Test Report Document Implementation Training

In short, the purpose of this SRS document is to provide a detailed overview of our software product, its parameters and goals. This document describes the project's target audience and software requirements. It defines how our client, team and audience see the product and its functionality. Nonetheless, it helps any designer and developer to assist in software development lifecycle (SDLC) processes

Intended AudienceThe document is created by Access One Technologies based on the feedback during the various meetings with the client.This document is intended for Access One Technologies development team and IT / User team / Project Owner / Management from the customer side. It has a sign-off sheet at the end of the document for both vendor and customer to ensure their full understanding and to freeze the software requirements. System IntroductionEvery day in retail stores, associates perform hundreds of tasks in order to provide every customer who walks through your doors with the best shopping experience possible. There are customer questions to answer. Inventory to re-stock. Spills to clean up and so much more. Even if you have an existing task management system to help supervisors organize tasks, they still typically need to walk around the store or page associates to delegate and track the status of tasks during a shift. Mobile Workforce Management software facilitates consistent and reliable store execution by providing an intelligent task management system that extends your current systems and delivers tasks directly to your associates mobile device, such as Motorola Solutions highly affordable and wearable SB1 smart badge. An easy-to-use mobile dashboard provides supervisors with all the information they need to monitor and manage all tasks regardless of task type or whether supervisors, customers, associates or store systems created the task. Now, its easy to keep employees fully productive during every shift, taking care of the tasks that keep your store ready for business and provide the best in customer service.The SB1 - Smart BadgeTo unlock the full power of Mobile Workforce Management software, your associates will need a mobile device and until today, giving every associate a mobile device has been cost prohibitive. The SB1 smart badge from Motorola changes that. This unique device is not only an ideal companion for Mobile Workforce Management, it is also priced to enable retailers to purchase one for every associate. This small wearable device allows associates to access their Mobile Workforce Management task list, accept tasks, indicate when tasks are complete and much more. The little SB1 is four devices in one: A bar code scanner, allowing associates to instantly look up price and availability for shoppers A browser-based computer, capable of accessing server-based applications such as Inventory Status A push-to-talk communicator, allowing associates to place and receive push-to-talk calls with supervisors and co-workers on any supported push-to-talk device, including Motorola mobile computers, popular third party smart phones and two-way radios An electronic badge when not in use, the SB1 can display associate name and photo plus a promotional message

ScopeThis SRS is also aimed at specifying requirements of software to be developed but it can also be applied to assist in the selection of in-house and commercial software products. The standard can be used to create software requirements specifications directly or can be used as a model for defining an organization or project specific standard. It does not identify any specific method, nomenclature or tool for preparing an SRS.Technologies Used

Microsoft .Net Framework 4.5 Visual Studio 2013 C#.NET ASP.NET Microsoft SQL Server 2012Functional SpecificationsThis section provides requirement overview of the system. Various functional modules that can be implemented by the system will be -The solution has mainly three parts1. Back Office application for messaging, administration, dashboard and report functionality2. Client application running on Smart Badge3. Active Directory Synchronization (Windows Service)User Authentication (Login to smart badge)User(staff) will be sign-in to the smart badge by scanning the barcode(Unique Employee ID) & a 4 digit PIN number.User Group & PrivilegesUser Groups and privileges are used to manage the access rights for users. New User groups can be created and existing user groups can be edited using this option. Following are the fields available in this module: User Group ID, User Group Name, Active or Inactive.User AccountThis option allows us to create/ Edit/ Delete the users in the system. Based on the selected user group; the privileges will be granted to the user. By default, the system includes one administrator account, which is added when you install the software; You may choose to use this account as the sole administrator. Following are the fields available in user account module: User ID, Login Name, Password, First Name, Second Name, Last Name, Email Address, User Group, Department, Active / InactiveNote: There will be provision in the system to sync Active Directory Users. Message Administrator OptionsMultiple administrators can be set up on the system, each with their own access rights to message content, distribution and targeting.Message TargetingMessage targeting options allow administrators to distribute messages to specific individuals or groups. Administrators can target messages based on: Active Directory- Set up target groups based on automatically synchronized Active Directory settings Manual groups- Manually set up targeting groups such as "All Managers", "All New Staff" etc. Case specific- Set up targeting groups on-the-fly (as you are setting up a message to publish)

Message Behavior on Delivery and When a Message is ReadMessage administrators can specify exactly how messages appear on screen via the Advanced tab in the message manager (default settings based on best practice are applied automatically)Message Recurrence options: Max Number recurrences Time between recurrencesMessage snooze option- employees who need to work uninterrupted for short periods of time can be given the option to snooze delivery of messages. Administrators can configure the maximum length and number of times an employee or group can snooze within a period.Message Delivery and RepetitionDelivery and expiry date and time- as part of creating any message it is possible to set up target message delivery dates and times and to specify message expiry times (when messages are removed from the employees message history).Message recurrence- unread messages can be set to re-occur until read by the employee.Message scheduling- set when messages (read and unread) re-occur by specific dates and times. This means that it is possible to reinforce key messages at regular defined time frames.Various ways to target internal communications

Targeting internal communications by groupMessage targeting options allow you to target specific groups of employees with communications.

Targeting internal communications by employeeThis option allows you to target internal communications by individual employees only.

Targeting communications by organization treeTargeting via the Organization Tree option will allow you view the entire user structure of your organization. Here you can individually drill into all available groups/users and manually select which you would like to target.

Including and excluding specific Groups and UsersWe can individually include and exclude specific Groups and Users to fine tune your internal communications targeting.

Message EscalationThere are mainly two ways the message escalation is functioning1. Automatic escalation based on the hierarchyIf the targeted user is not responding to the message for certain period of time, the message will be automatically escalated to another person based on the hierarchy.2. Manual escalationIf the targeted user is responding with escalating options (like busy, No, Reject etc...), based on his response type the message will be escalated to next level based on the hierarchy.Message SchedulingSet when messages (read and unread) re-occur by specific dates and times. This means that it is possible to reinforce key messages at regular defined time frames.Message BroadcastingThis option will allows the message administrator to send message to all the users in a particular location(shop).Quick MessageUsing this option we can pre-define messages & it can linked with targeted audience (staff or employee group). This will be available in Quick Message tab in the administration application. These messages can be send by just pressing a button(No need to type messages, no need to select target audience). User StatusThrough the message administration application's dashboard we can come to know the status of each logged in user. There are two ways the user status is functioning... AutomaticOnce the user is successfully logged in, system will automatically set the status as "Online" (If the user did not set any status like 'Busy...','Don't Disturb')Whenever the user is going for short break or leaving for the day, system will automatically update the user status as "Away". ManualAn option will be available in the smart badge to change the user status. As soon as the user (staff) changed the status, it will be updated in dashboard.DashboardDashboard will be available in the administration application, and it will display the real time information. Like... Open messages Acknowledged messages Escalated messages Scheduled messages User Status (Away, online, busy etc...)Reports Messages based on user/ user group Quick messages scheduled messages Open messages Acknowledged messages Escalated messages

Estimation##Pre-DevelopmentMan Days

1Scope Document Preparation & Approval2

Development Phase

General

2Application Frame work & Design setup2

Active Directory Synchronization Application

3AD Sync2

Back Office (Message Administrator) Application

4Message Type 1

5Message Targeting 4

6Message Scheduling2

7Message Broadcasting2

8Quick Message setup2

9Quick Message.5

10Normal Message Sending1

11Message Escalation settings2

12Staff Additional Information (Information which is not available in AD like Photo etc...)1

Smart Badge

13Application Layout & menu setup1

14Login, Message viewing, responding, Status update, Message History10

Reports & Dashboard

15Reports4

16Dashboard4

Settings

17System Settings0.5

18User Group1

19User Account1

20User Privileges3

Post Development

21Component Testing & Revision 2

22Implementation1

23UAT0

24Revision3

25Final Implementation & Training2

26User Manual Preparation2

Total Man Days

56

Acceptance StatementSigning this document in the space provided below indicates acceptance of this Software Functional Specification.For XYZ Name and Designation

Signature

For ABC TechnologiesName and Designation

Signature

2