A Presentation OnImproving Your Listening

Skills

By- Shahbaaz Ahmed PGFB1345

Shivam Upadhyay PGFB1346

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Listening is the most important communication skill

Real Listening is an active process

Listening requires attention.

Communication is not complete without effective listening.

An attentive listener stimulates better speaking by the speaker

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Research FindingsResearch FindingsOne quarter of our waking time is spent in

listeningResearch shows that at the workplace, on an average, personnel spend about:

32.7 percent of their time listening

25.8 percent of their time speaking

22.6 percent of their time writing

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Effective Listening is the process of analyzing sounds, organizing them into recognizable patterns, interpreting the patterns and understanding the message by inferring the meaning.

Hearing- physical process; natural; passive

Listening- physical & mental process; active; learned process; a skill

. Hearing is the first stage of listening.

Listening V/S Hearing

Process of listening

UnderstandingLearning

RememberingRecalling

EvaluatingJudging

ReceivingHearing

RespondingAnswering

Receiving Response caused by sound waves stimulating the

sensory receptors of the ear; it is physical response.

Understanding It is the stage at which you learn what the speaker

means-the thoughts and emotional tone.

Remembering It means that an individual has not only received and

interpreted a message but has also added it to the mind's storage bank.

Evaluating

It consists of judging the messages in some way. At times, you may try to evaluate the speaker’s underlying intentions or motives.

Responding This stage requires that the receiver complete the

process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received .

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DISCRIMINATIVE LISTENING – It involves identifying the difference between various sounds.

COMPREHENSION LISTENING – It involves attaching meaning to what is being listened to.

EVALUATIVE LISTENING – It involves evaluating and analyzing the message being received.

SELECTIVE LISTENING – It involves selecting the desired part of the message and ignoring the undesired part of the message.

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• PHYSICAL BARRIERS

1.Noise

2.Defective machines

3.Environment

4.Message overload

PERSONAL BARRIERS

PHYSIOLOGICALBARRIERS

1. State of health2. Disability3. Wandering

attention

PSYCHOLOGICALBARRIERS

1. Personal Anxiety2. Attitude3. Being unsure of

speaker’s ability.

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7 Ways to Improve Your Listening

1.) Increase your listening span: ►Try to resist the temptation to interrupt.

►Make sure the speaker has had a complete chance to make his or her point before you speak.

► If you don't get the whole message, ask the speaker to repeat what they said.

Ways to Improve Your Listening

► 2.) Listen between the lines:

Try to understand the attitudes, needs and motives behind the words.

3.) Write Down the Key Points.

Ways to Improve Your Listening

► 4.) Give your full attention: Nodding or interjecting occasionally

to clarify a point lets the speaker know you are interested.

Use open-ended questions to encourage elaboration.

Ways to Improve Your Listening

► 5.) Restate the message: When you are sure that the speaker

has finished, restate the main points.

It also gives the speaker assurance that the message has been received.

Ways to Improve Your Listening

► 6.) Listen for ideas as well as facts: A good listener makes an effort to understand

what the facts add up to.

► 7.) Don't monopolize: Resist the urge to dominate a situation or to

feel that you know everything about a situation.

Be open to new ideas and allow the speaker to have his or her say.

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