Improving the student experience -one year on James Warner.
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Transcript of Improving the student experience -one year on James Warner.
![Page 1: Improving the student experience -one year on James Warner.](https://reader036.fdocuments.in/reader036/viewer/2022081518/551a91ba550346761a8b5879/html5/thumbnails/1.jpg)
Improving the student experience-one year on
James Warner
![Page 2: Improving the student experience -one year on James Warner.](https://reader036.fdocuments.in/reader036/viewer/2022081518/551a91ba550346761a8b5879/html5/thumbnails/2.jpg)
“Nobody knows my name”
Imperial Medical Student 2011
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The problem…
• Imperial medical faculty underperforms on student experience measures in the National Student Survey
• NSS 2011 negative comments– Assessment and feedback- 83%– Academic support- 50%– Organisation and management- 80%– Pastoral care- 72%
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The method
• Series of focus groups with students and faculty– Explore themes identified in NSS in depth– Identify further themes
• Random selection of students across all years• Grouped by years• Anonymity guaranteed
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Method
• Two facilitators• 90 minutes• Solutions invited• Responses categorised and coded
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Results
• 5 student groups– 25 students
• 2 faculty groups– 9 teachers/course leads
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Results
• Pre-Course information and induction unhelpful
• Students do not feel a sense of allegiance with the Alma Mater
• Insufficient access and poor understanding of intranet
• Significant concern with communication of last minute changes to teaching
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Results
• poor understanding of course integration and learning objectives by teachers – esoteric subject matter and repetition
• Students have to access multiple sources of information (often obscure) to ensure they meet teaching commitments)
• Lack of clarity of role and accessibility of personal tutors. Lack of awareness of pastoral resources
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Results
• Students believe accessing pastoral/welfare or criticizing the course will count against them
• course and exam feedback do not inform their progress/ranking within the year
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Results
• SOLE does not make a difference- students have no confidence poor teaching is addressed when identified in SOLE
• Students have insufficient information about construct and content of exams
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One year on…
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Themes
RECOMMENDATION• Improving teaching management– Accountability structure– Recognition and career progression
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Themes
RECOMMENDATION• Improving teaching management– Accountability structure– Recognition and career progression
ACTION• Money to follow delivery in Trusts and divisions• Introduction of Quality Metrics (eg Peer review)
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Themes
RECOMMENDATION• Improving course cohesion and integration
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Themes
RECOMMENDATION• Improving course cohesion and integration
ACTION• Appointment of Education Fellow for curriculum
mapping– innovative mechanisms to link and present structure and content – Working with course leaders, theme leaders and heads of years– map will signpost learning at each stage of the programme
• Early years review
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Themes
RECOMMENDATION• Develop sense of Allegiance to institution
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Themes
RECOMMENDATION• Develop sense of Allegiance to institution
ACTION• Social events– e.g. Ceremony to mark induction to clinical course
• Improved communication with student body– e.g. Town Hall events
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Themes
RECOMMENDATION• Personalise student experience
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Themes
RECOMMENDATION• Personalise student experience
ACTION• “customer first” approach• Improved communication with student body– More visible FEO
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Themes
RECOMMENDATION• Improve feedback bi-directionally
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Themes
RECOMMENDATION• Improve feedback bi-directionally
ACTION• SOLE shake-up• Feedback project– Centre-student feedback survey
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Themes
RECOMMENDATION• Re-invigorate personal tutor system
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Themes
RECOMMENDATION• Re-invigorate personal tutor system
ACTION• Piloting clinical tutor system year 3– Evaluation planned
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Themes
RECOMMENDATION• Improve pre-admission materials
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Themes
RECOMMENDATION• Improve pre-course materials
ACTION• Substantial revision of pre-course
communication
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Themes
RECOMMENDATION• Improve information about exams and
increase assessments
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Themes
RECOMMENDATION• Improve information about exams and
increase assessments
ACTION• Assessment strategy• Personalised exam feedback• PACES revision course
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summary
• Every recommendation considered• Real commitment by College to change• Substantial cultural shift- will take time!