NISO’s IOTA Working Group Improving OpenURLs Through Analytics
Improving Performance Through Integrated Analytics (iAnalytics)
description
Transcript of Improving Performance Through Integrated Analytics (iAnalytics)
Improving Performance Through Integrated Analytics (iAnalytics)
Lori WatsonPrincipal ConsultantIBM Business Consulting Services
October 29, 2002
Rsmt.FS1576.ppt/5/9/2002.
AgendaAgenda
iAnalytics – What is it?
What does it look like when it’s done?
Realm of Possibility
Case Study (BC Ferries)
Some Lessons Learned
Rsmt.FS1576.ppt/5/9/2002.
ContextContext
> 10 years ago, ERP/back-office transaction systems were the first wave of large-scale IT investment
Then came Year 2K and Data Warehousing and CRM/front-office applications
Integrated Analytics is the next wave aimed at unleashing the value contained within these past investments
Business Intelligence
Performance Management
Business
Business IntelligenceManagement
Optimization
iAnalytics
Performance
Rsmt.FS1576.ppt/5/9/2002.
iAnalytics – It’s About Closing the GapiAnalytics – It’s About Closing the Gap
Today’s solutions are successful in accessing data, and making it available to users, however…
…today’s solutions are not successful in directly linking information to action, and its corresponding value
the gapData Action ValueInformation
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iAnalytics – It’s About Closing the GapiAnalytics – It’s About Closing the Gap
Strategy Definition, Evaluation &
Communication
Financial Analytics
HR Analytics
Client Service Analytics (CRM)
Perf. Framework
ManagementProcesses
Strategic Planning Account. Contracts
Feedback
Operational Planning
INTERNALCONSUMERS
EXTERNAL CONSUMERS
Performance Improvement
Tactics
PerformanceMonitoring
Executive
Management
Operational
Regulatory
Partners
ClientsVendors
CO
MM
UN
ICA
TIO
NCO
LL
AB
OR
AT
ION
“Supply Chain” Analytics
iAnalytics – It’s About Closing the GapiAnalytics – It’s About Closing the Gap
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The “Components” of iAnalyticsThe “Components” of iAnalytics
Integrated Performance Management
Solutions (IPM)
Advanced Analytics
Integrated Data & Information Solutions (IDIS)
Vis
ion
, In
teg
rate
d R
oad
map
& B
luep
rin
ts (
VIR
B)
Pro
gra
m M
anag
emen
t/O
ffic
e (P
MO
)
• PMO Design • Governance
Design & Implementation
• Benefits Planning & Realization
• Performance Measurement & Balanced Scorecard Solutions
• Integrated Planning, Forecasting & Budgeting• Business Performance Management• Process Measurement & Control
• Strategic Analytics• Financial Analytics• Customer Analytics• Supply Chain
Analytics• HR Analytics• IT Analytics
• Enterprise Info. Quality Management • Data Transformation & Integration• Data Modeling• Database Management• ODS, Data Warehouse, Data Mart Solutions• Information Delivery Solutions• ERP/Packaged Solutions• Vendor Evaluation
• Vision & POV Development
• Capability Assessment
• Business case/value proposition
• Integration Roadmap• Process Blueprint• Organizational
Blueprint• Technical Blueprint
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iAnalytics – Realm of PossibilityiAnalytics – Realm of Possibility
Demo (public sector example)
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A Case Study – BC FerriesA Case Study – BC Ferries
Situation
Approach and Solution
The Way We Were
Lots of paper; no information Variety of applications and reporting tools; limited skill sets Desire to provide tools to enable financial accountability and:
Provide good (i.e. correct) useful information and a means of delivering it to enable managers to pinpoint problems
Enable managers to get information without going through the IT shop
‘Proof of Concept’ generic template including Oracle Fin’ls data mart, ETLs, data cubes, and reports for GL and Payables IBM provided data, database, analysis experience, and
methodologies for rapid deployment using Oracle Financials Cognos provided tools and DW expertise
Template customized with BCFC data Iterative demonstration/tailoring cycles to BCFC Users Application into production
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A Case Study – BC FerriesA Case Study – BC Ferries
Key Success Factors
Executive level and business buy in secured through use of prototypes and demonstrations
Tight scope control Involvement of trained BC Ferries staff Solid / expandable technical infrastructure
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Lessons Learned: To Succeed, You’ll Lessons Learned: To Succeed, You’ll Need…Need…
Committed leadership Active involvement (not just verbal support) Focal points (if everyone owns it… no one owns it)
Trained staff who… Understand concept of performance management “End users” are actively engaged
Incentives to Use Performance Information “Accountability contracts” aligned with performance targets Measures make sense to staff throughout the organization linking
what employee does day-to-day with organizational goals Performance results are used to drive change
To deal with the Data Availability (integration), timeliness, data integrity
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Questions and AnswersQuestions and Answers
?