Improving Leadership by Proper Diagnosis of Workplace Relationships: your guide to managing chums.
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Transcript of Improving Leadership by Proper Diagnosis of Workplace Relationships: your guide to managing chums.
![Page 1: Improving Leadership by Proper Diagnosis of Workplace Relationships: your guide to managing chums.](https://reader036.fdocuments.in/reader036/viewer/2022062616/549031c2b4795956138b4fed/html5/thumbnails/1.jpg)
AVOIDING “READY, FIRE, AIM” IN DIAGNOSING WORKPLACE
RELATIONSHIPS: Your Guide to Managing Chums.
Larry Stybel
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RULES OF THE ROAD
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GOALS
• Differentiatial diagnosis of workplace relationships: friends, allies, chums, colleagues, and enemies.
• Understanding how to cultivate chums and the physical/virtual space for chumship.
• How companies can help employees manage chumship and why it is important to do so.
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CASE OF THE MID SIZE LAW FIRM BUSINESS MANAGER
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VERSUS:
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KNOWLEDGE WORKER PARADOX
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DIFERENTIAL DIAGNOSIS OF WORKPLACE RELATIONSHIPS?
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MISSED OPPORTUNITIES FOR PROMOTION FOR THOSE IN
COMPLIANCE ORIENTED JOBS.
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MISSED OPPORTUNITIES TO CREATE MULTIPLE THIN STRANDS OF CHUMSHIP WITH CUSTOMERS.
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TOO GREAT A DEPENDENCY ON ONE POWERFUL RELATIONSHIP IS NOT EFFECTIVE RISK MANAGEMENT:
TESTA
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CONFUCIOUS: first step of wisdom is to call things by their right
names.
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WITHOUT A COMMON LANGUAGE:
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RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
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COLLEAGUES: occupying similar space, sharing information. Neutral/Neutral.
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WRITE DOWN THE NAME OF ONE:
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FRIENDS: unconditional
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WRITE DOWN THE NAME OF ONE:
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RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
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ENEMIES: unconditional
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RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
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ADVERSARIES: Conditional Opponents: negative outcome but conditional affect.
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WRITE DOWN THE NAME OF ONE:
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CASE OF THE SCIENTIST WITH AN ENEMY
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RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
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ALLIES: Conditional Cooperation. Neutral/Conditional.
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WRITE DOWN THE NAME OF ONE:
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RELATIONSHIP MATRIX
CONDITIONAL AFFECT UNCONDITIONAL AFFECT
POSITIVE OUTCOMES CHUMS FRIENDS
NEUTRAL OUTCOMES ALLIES COLLEAGUE
NEGATIVE OUTCOMES ADVERSARIES ENEMIES
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CHUMS: Allies with Benefits
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WRITE DOWN THE NAME OF ONE:
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OUR FOCUS IS ON CHUMSHIP: MOST GREAT LEADERS “GET IT.”
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IT’S NOT LONLEY AT THE TOP.
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HARRY TRUMAN MAY HAVE BEEN RIGHT
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The Problem with Washington, D.C.
• Too few opportunities to create chumship.• Too much focus on creating enemies.
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A Common Problem with Knowledge Workers
• “My friends are at home….not at work.”• “I have no chums; only colleagues and allies.”
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PEOPLE WHO KNOW HOW TO CONVERT ALLIES TO CHUMS ARE
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CHUMSHIP HELPS PUT WORK-LIFE TENSION ON A THREE LEGGED FRAMEWORK.
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CPA PARTNER LOVES GOLF
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Director of Treasury Likes Fine Wine
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It’s Not About Making Friends!!
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THE COURTYARD IS WHERE CHUMSHIP IS CULTIVATED.
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COURTYARDS MODERATE MOOD BEFORE ENTERING PRIVATE SPACE.
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A SPACE THAT IS NOT WORK YET IS NOT PRIVATE.
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MODERATE TEMPERATURE FOR THE PRIVATE SPACE.
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PHYSICAL COURTYARD: GOLF
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PHYSICAL COURTYARD: Association Committees.
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PHYSICAL COURTYARD: Wine Tastings
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VIRTUAL COURTYARD: Facebook and Google+
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MANAGEMENT OF COURTYARD TIME
• Attract and retain business.• Move Work/Life conflict to
Home/Work/Courtyard. Courtyard can reduce stress.
• Chums give zest to work.• Chums help smooth volatility of career
management.
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CASE: CFO MISDIAGNOSING FRIENDSHIP FOR CHUMSHIP
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HOW IT’S YOUR TURN.
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MONDAY MORNING AT 8:00am
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YOUR RECOMMENDATIONS
• To increase corporate chumship with customers: many thin threads versus one big cable of relationships.
• To increase chumship between functions that might exist in adversarial situations: underwriting versus sales in insurance.
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MONDAY MORNING AT 8:00am
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SUMMARY
• KNOWLEDGE WORKER PARADOX.• THE BEGINNING OF WISDOM IS TO CALL
THINGS BY THEIR RIGHT NAMES.• ENEMIES VS. ADVERSARIES.• CHUMS VS. FRIENDS.• CHUMSHIP MANAGEMENT IN THE REAL AND
VIRTUAL WORLDS.
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For More Information
• http://sloanreview.mit.edu/article/is-it-really-lonely-at-the-top/
• http://sloanreview.mit.edu/article/friend-foe-ally-adversary-or-something-else/
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