Improving Incident Management and Traveler · PDF fileImproving Incident Management and...

I m p r o v i n g I n c i d e n t M a n a g e m e n t a n d T r a v e l e r I n f o r m a t i o n T h r o u g h D a t a P a r t n e r s h i p s :

P e n n s y l v a n i a T u r n p i k e C o m m i s s i o n / W a z e C a s e S t u d y

Bob Taylor, PE, PTOE Manager of Traffic Operations

Pennsylvania Turnpike Commission Phone 717.831.7548

Cell 717.645.1740 [email protected]

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When I fly, it drives me nuts when you sit on the tarmac with no idea what is going on? Do we have a mechanical issue? Is there a weather issue? Is it just rush hour? I asked my best friend who is a pilot why there is not better communications and he said sometimes they don’t know.

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If you are stuck in traffic, you are worried about getting to work, getting to your kids game or stopping at the store. To certain extent, you don’t care what is going, but you want to the impact on you and how you should adjust your plans. If you are like me, you get frustrated with yourself when you don’t use traveler information tools and you get stuck in traffic.

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Since we are an operations center that takes calls, dispatches resources and manages incidents we OWN this timeline and are looking at strategies to tackle each area. We need to know what is going on so we can dispatch resources and get accurate traveler information to our customers. We get pretty good information from Troop T, maintenance and the customers but we are always looking at ways to enhance our situational awarness.

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There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. There are things we don't know we don't know.

-Donald Rumsfeld

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This quote relates to security, but is applicable to incident management. We know the knowns. These are incidents that we are aware of and have verified. There are the known unknowns. These are things we think are going on but we are not sure. There are the unknown unknowns. Those are the things we don’t even know we don’t know

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Operations evolves whether it is the 40s, 70’s late 90’s or present day. While the people create the culture, technology can allow us to improve efficiency. We are looking on how technology can help our staff enhance awareness and share information.

ENHANCING AWARENESS

VERIFICATION AND ANALYSIS

TRAVELER INFORMATION

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TRADITIONAL METHODS • *11 • Call boxes • Maintenance reports • Troop T • CCTV • RWIS

TRADITIONAL METHODS • People

TRADITIONAL METHODS • Travel advisories • HAR • DMS

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We are willing to beg, borrow or steal to enhance our situational awareness, verify incidents and get information out to the public. We are using most of the traditional methods like most of you, but are looking at emerging opportunities as well.

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We are looking at ways to better integrate emergeging tech

ENHANCING AWARENESS

VERIFICATION AND ANALYSIS

TRAVELER INFORMATION

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EMERGING METHODS • Mobile CCTV • UAVs • Social media • Connected vehicles • Data sharing partnerships

EMERGING METHODS • Alerting tools • CCTV analytics • NextGen ATMS • Predictive analytics

EMERGING METHODS • Social media • Connected vehicles • Data sharing partnerships

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FAA 333 exemption in Flight manual complete Pilot and copilot identified Engineering and TIM used

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Ex ist ing Trave ler Informat ion

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Deployment Rationale: • Each segment • Pre-entry • Prior to tunnels

Deployment Numbers: • Existing – 67 • Under Construction – 3 • Under Design – 35 • Planned - 158

Priority Areas: • Work Zones • Traffic Incident Management • Weather • Safety

Innovation Council feedback

Strategic Plan update

Vehicle-to-Infrastructure Deployment Coalition (V2I-DC)

State working group

Internal working group

Weather management study

To do:

• Connected Vehicle strategic plan

• Roadside and fleet communications plan

• Workforce development

• DSRC technology

• Capital Plan

C o n n e c t e d V e h i c l e B r i e f i n g – C E O A c t i o n P l a n

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TTI, Paths of Automated and Connected Vehicle Deployment: Strategic Roadmap for State and Local Transportation Agencies

64% of American adults own a smartphone

67% of smartphone owners use their phone for turn-by-turn navigation

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In 2013,

3,154 people were killed

due to distracted

driving

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What Where

Impact

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Use DMS messaging approach What Happened: Accident Where: at MM 29 between Lansdale (Exit 31)& Mid-County (Exit 20) Effect: Lane Closed

PTC Objectives: Obtain incident data to improve situational awareness

Obtain an additional tool to monitor congestion Complement Trip Talk as another traveler information app

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Waze is a free navigation app for �your GPS equipped smartphone 400+K downloads in PA Spoken turn-by-turn directions and street names Real time traffic reports Integrated destination search: Google, Foursquare, Bing Gaming elements and integrated social networking The waze ecosystem = Crowdsourced data Waze maps are curated and edited by a community of editors. Waze editors manage maps for specific areas, and as they gain more experience they are responsible for larger areas of the map, moving from local community editors to area managers.

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Safety –listen only, use voice commands or have passengers report Security – “our job is to be visible” and “if they slow down because of Waze, that’s a win”

Re l iab i l i ty

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Confidence level is a combination of user level and number of reports We do have some people “gaming” the app

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Discussions: February 2015 Agreement: April 2015 Press release: May 2015 XML feeds: May 2015 Phase 1 Road closures shared Live map roll-out Email alerting tool Special events Phase 2 Alerting tools Data quality Static data Analytics ATMS integration “…More than 417,000 active users per month and Pittsburgh has more than 80,000 active users per month.”

WAZE XML Feed ENS XML FEED - existing output 1. Event Id (M): Each event must have its unique ID. Once event is created, only the relevant content description field may be updated. If event’s location is changed, the new event must be created instead.

<eID>171216</eID>

2. Type (M): <e_Type>T</e_Type> 3. Sub Type (O) <e_Title> 4. Start_date (M): Relevant event start time in YYYY-MM-DD HH:MM GMT format <e_Added>

5. Update_date (O): Additional event related time stamps (if exist) <e_Updated> 6. End_date (O): Additional event related time stamps (if exist)

7. Description (M): Textual description of event details (limited by 200 characters)

</e_Summary> <e_Narrative> <e_TTStext>

8. Severity (M): Severity level of event, one of the following: “MINOR”, “MAJOR”, HEAVY” <e_Speed>Stopped or Slow Moving</e_Speed> 9. Location (M): Information related to event location <e_StartMP> 9.1. Street (M): Name of street on which event is occurring available 9.2Latitude/Longitude (M): Event location coordinates in WGS84 format for either a single location or a range (from, to) are mandatory. They will be correlated with the street related attribute fields for matching to map location. <e_StartLatLon

9.3. Direction (M): Direction of travel affected by event. <e_Direction>E</e_Direction>

9.4. Specify End (O): In case of a lengthy event, the end location may be specified <e_EndMP> 9.4.1. From Cross Street (O): Name of street intersecting with starting point location <e_StartIC> 9.4.2. End Cross Street (O): Name of street intersecting with end point location <e_EndIC> 9.4.3 End Latitude/End Longitude (M): End location of event with coordinates in WGS84 format. <e_EndLatLon>

Data Feeds

• Planned Plan X’s sent to Waze. This is done by the Manager of the Operations Center or a Duty Officer.

• Unplanned Plan X’s sent to Waze. Considered only for major events lasting greater than 2 hours.

• Closures, planned events, regulatory changes and other updates shared.

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Phase 1 Imp lementat ion

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Phase 1 Imp lementat ion Live Map Use/ Purpose All Roads High level view of all PTC roads

Urban Sections To monitor urban sections

District 1 For staff assigned to monitor District 1



District 4 & 5 For staff assigned to monitor District 4/5

Normal Conditions

Actual Conditions

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TOC Live Map Feature Waze-o-meter – Reflects the traffic congestion of the routes in the watchlist. Unusual traffic –This is for all the bounding box (BB) data. In our case, this is the entire state, so this is not very useful. You can see what are the BB by refreshing the page or by clicking the "Zoom to Broadcasts area". Watchlist - The top route will be the most heavily trafficked route. The tool doesn't have an auto refresh option yet.

https://www.waze.com/en-GB/broadcasters?bid=66&location=usa






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• The Live Map is not customizable • Cannot use the “chit-chat” feature • Timestamps • Ability to correct user reports/ verifu • Routing to electronic tolling only interchanges • Duplicated reporting (TrafficCast, ABC, others)

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I ssues and Cons iderat ions

• Alerting tools • Static data integration – curves, tunnels, toll plazas • Data quality and format

• What Happened: Accident • Where: at MM 29 between Lansdale (Exit 31)& Mid-County (Exit 20) • Effect: Lane Closed

• Performance management • Video management software integration • Next generation ATMS integration

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Integrate data into our mobility and traffic incident management analytics Create hot spot reports to complement crash cluster reports Create bottleneck reports Include XML feed into next generation video management software Integrate into next generation advanced traffic management software (ATMS)

19 min before a call

8 min before a call 30 seconds after incidents occur?

•Snow plow and vehicle integration •Reports flags •Speed data •Road closure algorithms •Lane closures •Major events = impacts 10K users •Static information

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Summit Notes

Improving Incident Management and Traveler · PDF fileImproving Incident Management and...

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