Improvement Planning for Centre Managers

Rachel Carpenter

Area Manager Huntingdonshire

9 September 2015

Quality Improvement PlansWhy?• Ofsted, Matrix – other quality marks• Contractual requirements• Planning actions to change things for the better

ensuring focus on those things that enhance the user experience

• Evidence of continuous improvement• Separate from contract monitoring action plans

designed to improve ‘contractual’ performance. Any Quality actions should be fed into your QIP

Quality Improvement Plans

• How?• Improvement planning typically follows Self Assessment

(Ofsted Common Inspection Framework)• Gather evidence from previous years delivery • SAR questionnaire• Recording actions for improvement with success

measures in an Improvement Plan template

Quality Improvement Plans• Be clear of the root causes that need to be addressed • Be clear on the 'improved' position you want to get to.

Define what this looks like and how it can be measured • Define what needs to happen and how to get to the

'improved' position • Not just addressing weaknesses but improving aspects

of delivery from ‘good’ to ‘outstanding’• Include new business actions too• Involve staff throughout the process • Share key planned improvements with learners,

employers and stakeholders

Quality Improvement Plans

Must cover:•All delivery locations •All learning programmes/ under all AL&S contracts •All users of services and delivery staff

AL&S Improvement Plan Process

AL&S Improvement Plan

Reviewed at QIG & SMG

Supporting evidence:

Performance Data Success Rate Data Observation Data Learner Feedback Progression Data Wider Impact Data Partnership Records Awarding Body Reports Staff Training Records

Direct Delivery Provision

Community Learning Provision

Learndirect Provision

NCS Provision

Report out to Contractors

Reviewed at team

meetings

Reviewed at team

meetings

Reviewed at team

meetings

Reviewed at Contract

Monitoring

Quality Improvement Plans

• Template to be provided (will email out)• See handout today• To be completed as a ‘draft’ ready for 1st

Contract Review with Area Manager (after half term)

• Copy to Angelina Winn, Quality Manager angelina.winn@cambridgeshire.gov.uk by end September

Quality Improvement Plans

Exercise

Quality Improvement Plans

Questions