Improved Reliability by 5S, Flow, Standardization Case Study of Diagnostic Laboratory - 3rd Annual...
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Case Study of Diagnostic Laboratory
Title: Improved Reliability by 5S, Flow, Standardization
Presented
on 2nd Feb 2015
@ 3rd Annual Lean Conference,
AMA, Ahmedabad
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Established in 1988 to give accurate Pathology reports
to the people of Ahmedabad .
Pioneered Pathology automation in Ahmedabad by regularly upgrading
technology & Quality control standards.
About
SCIENTIFIC
Accredited NABL - 15189 96 / ISO standards since 2004
WE ARE AWARDED
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Pathology Laboratory (Computerized Bar-coding Method)
Cardiac Services (ECG, TMT, 2D-ECHO)
Radiology Services (X-Ray, Sonography, Mammography, Bone Densitometry)
Consulting Services (Eye Check-ups, Gynec Check-ups, General Check-ups)
Corporate Health Check-ups
Insurance Health Check-ups
We offer : 10% Discount to Regular Patients. 20% Discount to Senior Citizens (Corporate Social Responsibility) 40% Discount to Cancer/Renal Failure Patients (Corporate Social Responsibility) We Do Not Offer : Commission to the Doctors. Our Achievement : Nearly 10, 000 clients take an advantage of our highly discounted offer in preventive health check-up every years.
Our Services
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Our Presence
Our Collection Centers Satellite, Vastrapur, Maninagar, Civil, Sabarmati, Surendranagar Our Laboratories Baroda, Surat, Palanpur We get the samples for specialize test from all over the Gujarat & Western part of the Country.
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Reliable and Accurate Reports
Through World Class Processes and
Technology
Pre-analytical Processes
Bi Directional Interface and Error Free
System
Our Competitive Advantage
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Pneumatic System
System made by Germany and
1st installation in India.
Sample transport between two
building across the road.
(Helps eliminate Muda of
Waiting)
PNEUMATIC TUBE
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Advia Centaur
Made In : Germany
Install : 1st in India
Speed : 240 / test phr
We are the lab that does 20,000 thyroid test in a month.
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Olympus : AU 480
Made In : Japan
Install : 1st in Gujarat
Speed : 480 / test phr
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LH 750
Made In : USA
Install : 1st in Gujarat
Speed : 250 / test phr
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Immulite - 1000
Made In : Japan
Install : 1st in Gujarat
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Variant
Made In : Japan
Install : 1st in Gujarat
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Flow Cytometer
Made In : USA
Install : 1st in Gujarat
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D-10
Made In : USA
Install : 1st in Gujarat
Speed : 20 / test phr
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Access - 2
Made In : USA
Install : 1st in Gujarat
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- To give faster reports with higher accuracy
- To reduce the cost
- To reduce TAT (Turn Around Time)
Why we thought of LEAN ?
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Lean Journey
- We attended Lean Program at AMA in
April – 2014.
- Started with ADD VALUE June – 2014.
- Training given to all staff members
- Flow design concept prepared July – 2014.
- Phase 1 completed in December – 2014.
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Activities Carried Out
- Seiri initiated
(Approx.1 ton waste paper removed from work area)
- Seiton done partially
- Layout Changed
- Developed Multi Skill Staff
- Defined Job roles and work standards
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Ground Floor - Before
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Ground Floor - After
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Technical Area-Before
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Technical Area - After
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Improved Reliability by 5S,
Flow and Standardization
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As a result
Samples / Staff Ratio
Samples \ Staff : 1000 \ 15 = 65 Samples per person
HAS CHANGED TO
Samples \ Staff : 1000 \ 10 = 100 Samples person
TAT is decreased by 15%
Before : Registration Counter & Bar-Code Counter were different
After : Registration Counter & Barcode Counter has merged
CLIENT MOVEMENT IS REDUCED DRASTICALLY.
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WHAT WE COULD ACHIEVE AT SCIENTIFIC
Management Commitment
Clearly Defined Goals
Proper Training and Delegation of Power
Customer Focus Strategy (Reliable Reports Quickly)