Improve your listening skills for enhanced performance, reputation
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7 Ways to Improve Your Listening Skills Tom Fuszard Supreme Communications, LLC New Berlin, Wisconsin April 2014
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Listening skills are so important today. Daily pressures—brought upon by technology, ever-increasing demand on our time, and our own desire to exceed expectations—make it increasingly more difficult to deliver the high quality of service everyone deserves. Yet deliver we must. In this presentation, we explain the importance of listening well, review many of the obstacles to this process, and cover several tactics that ensure you always offer your undivided attention, regardless of the circumstances.
Transcript of Improve your listening skills for enhanced performance, reputation
7 Ways to Improve YourListening Skills
Tom FuszardSupreme Communications, LLC
New Berlin, WisconsinApril 2014
1. Why it’s important to listen well
2. Challenges to listening well
3. 7 ways to improve your listening skills
What we will cover
Definition of listening well: Hearing AND comprehending/understanding
You’re paying attention
Why it’s important to listen well Avoid misunderstandings Gain better understanding Save time: work efficiently Save money: fewer reworks Shows you really care A courtesy; enhances likeability Save your reputation/brand
Barriers to better listenings Multitasking Tools provide confidence Emotional state (ours) Speech patterns; our biases Emotional state (theirs) Environmental issues
7 Ways To Improve Listening Skills
7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking
7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking 2. Get back to the person:“Gimmee a few
moments”
7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking 2. Get back to the person:“Gimmee a few
moments” 3. Change location
7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking 2. Get back to the person:“Gimmee a few
moments” 3. Change location 4. Keep your mouth shut!
7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking 2. Get back to the person:“Gimmee a few
moments” 3. Change location 4. Keep your mouth shut! 5. Take notes
7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking 2. Get back to the person:“Gimmee a few
moments” 3. Change location 4. Keep your mouth shut! 5. Take notes 6. Eye contact; positioning
7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking 2. Get back to the person:“Gimmee a few
moments” 3. Change location 4. Keep your mouth shut! 5. Take notes 6. Eye contact; positioning 7. Confirm your understanding
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