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    Editors Desk

    As you know IMPRESSis an NIIT Imperia news letter to share whatshappening at NIIT Imperia with our studentcommunity. We are happy to release the 6th Issueof Impress. During the last one month there havebeen many things happening at Imperia. Thisissue shares the New Launch of the MDPprograms which is an add-on to the existingBasket of offerings.

    The management Section covers an exciting topic

    on how to deliver an effective salespitch This is how one can get employee centric

    and enable a better workforce.

    It also covers the visit to IIMC by APMP02 andEPSCM03.The experience is shared by thecandidates.

    A WOW to The Batch toppers for theexaminations conducted in May 2011.

    We look forward for your active participation incontributing articles, sharing your experience andof course participating in the Brain Teaser.

    Happy Reading

    Juneita Shivshankar

    Whats Inside

    News from the Press Room!On Campus News Update

    Readers CornerManagement SectionHearty Chat Student SpeakThe Shining StarsBrain Teaser #4

    Imperia Alumni ClubRendezvous with JuneitaShivshankar

    Holidays @ Imperia

    27th Jun 2nd Jul Quarterly MaintenanceHoliday

    UPDATES

    To request for a Recorded session place your request under the service Request optionRecorded lecture requests

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    News from the Press Room!

    NIIT Imperia now offers Management Development Programs(MDP)

    The Mantra today is management and the keyword is NIIT Imperia. Let me tell you that it is notjust the long term programs and the basket of domain programs that we offer but now MDPs areavailable to corporate and individuals. In addition to our various long term programs, we havedecided to add 15 short term (1 month) MDP and 3 Six-month long Diploma Programs inFinance, Marketing & Human Resources from NIIT Imperia. We believe that, being a workingprofessional, these programs will help you to upgrade your skills. The program curriculum has

    been designed by an expert committee consisting of senior

    academic and industry professionals.

    The programs are taught by faculty from PremierInstitutes and Industry Experts. Some of the faculty whowill be facilitating the program are Prof. Ajay Singh andProf. Ashok Bhatt from IIML, Retd. Lt. Col. Sharad Duafrom IMT Ghaziabad, Dr. Mridula Savitri Mishra fromIIFT, Dr. Aman Srivastav (who is a is a trainer for CFA,NCFM and AMFI certification) of National Stock Exchange(NSE) of India and Prof. Jayashree Sundar. She was thePresident (North) at Leo Burnett and Senior AssociateDirector at Lowe Lintas and a visiting faculty at top

    institutes like IIM Shillong.

    The program helps working professionals enhance management skills in their area of work or interestand helps them learn about contemporary topics in their functional domain.

    What are the differentiators of the NIIT offered MDP from other MDP offered?

    Accessible and affordable education through NIIT Imperia

    Classes conducted by faculty from premier institutions/Industry experts.

    Staggered learning resulting in better retention and application of concepts.

    Convenient timings - Classes on Weekend Evenings/Or after working hours

    Campus Visit for select programs

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    The month of May had two batches which had to go to IIMC for campus visit. TheAdvanced Program for Marketing Professionals (APMP02) had their campus visit from 2nd -4thMay and Executive Program in Supply Chain Management (EPSCM03) visited the campus for

    the second time from 27th April to 29th April. We reproduce some of the reactions below:

    It is back to studying and interacting with the eminent faculty of the IIMs that is a fascination.Yes that what makes the big difference while enrolling for NIIT Imperia Programs.While thesession schedule is jam-packed with the academics, there is also the fun side that makes the tripenjoyable. Meeting up with the batch from across locations and enjoying the back to campuslife are key highlights.

    A day in the month of May gets very hot in Joka. Despite the temperature, water-melonvendors sit in the scorching heat to earn their living, rickshaw-pullers bring out their vehiclesfrom the shade of the tree and the guard is very polite to passers-by who ask for directions.

    Welcome to Joka, home to Indias oldest Indian Institute of Management, Calcutta in south-east

    Kolkata.

    The college is a natural design marvel. The fountain at the front gate gives a warmwelcome. Water droplets fall on your skin as you cross by it and that removes all the tiredness ofthe forty kilometer long journey from the airport. The campus is filled with seven lakes and youalways sight at least one lake irrespective of where you are on campus and watching fish movearound becomes one of the favorite pastimes. The rich flora and fauna keep you wondering if itis a management school or a bird sanctuary.

    The mode of instruction was through case study and the pedagogy justified thestandards set by the institute. The Financial concepts in marketing and the class on statistics

    were useful additions to the APMP curriculum, which helped brush up the basics and be well

    prepared with case preparation. However, some of the students felt that a few managementgames and a guest lecture by an industry stalwart would have added the necessary zing to the

    whole course.

    The hostels and the class room infrastructure were good and well-maintained. Howeverthe hotel where the EPSCM students were staying was a bit far from the main campus and hencea lot of time was spent in travelling. Even the professors stayed out of campus and henceinteraction outside the classroom was limited. The case method however ensured that a lot oflearning came from the peer group. In fact most of the participants wanted to extend their stayfor a few more days to facilitate longer discussions.

    Beyond academics, Joka offers a lot to the dwellers on campus. Bengali food is a must-

    taste. For non-vegetarians, fish is a delicacy one simply cannot afford to miss. Dadas chai nearthe front gate is frequented by the students here, however many students had headed for theirsummer internships. When one goes back to campus so many years after leaving college, youreadily cherish the memories running in your mind. It is worth giving the rickshaw puller thoseextra bucks and having a trip round the rejuvenating campus. A day in Joka is indeed a day wellspent.

    We thankMs Priyanka Sharma and Ms Sabrina Fernandes for their valuable inputs.

    On Campus News Update

    Campus Updates for June 2011:

    SMP07 second campus visit from 30th June-2nd July

    **The complete schedule is uploaded on the Students portal

    http://admissions.niitimperia.com/CLMS/http://admissions.niitimperia.com/CLMS/http://admissions.niitimperia.com/CLMS/http://admissions.niitimperia.com/CLMS/
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    BEST PRACTICES

    By Arthur Anderson

    What makes the worlds Top companies so adept at providing stellar

    customer service? How do they meet the needs of every customer and

    still turn healthy profits? And most important how can you adapt these

    practices to fit your business requirement? This is what is covered in a

    nutshell in Best Practices

    Readers Corner

    THE 3 KEYS TO EMPOWERMENT

    By Ken Blanchard

    Empowerment! Can it work for you , or is it just another buzzword for the ages? We

    believe that empowerment (which we link with team members involvement,

    ownership, responsibility, proprietary interests and pride) is crucial for companies

    to be competitive in todays business world and certainly in the world of tomorrow.

    Literally, for companies to succeed in the new world of business, team membersmust feel that they own their jobs and that they have key roles.

    THINK TWICE: HARNESSING THE POWER OF

    COUNTERINTUITION

    Leaders in all fields-business, medicine, law, government-make

    crucial decisions every day. The harsh truth is that they mismanagemany of those choices, even though they have the right intentions.

    These blunders take a huge toll on leaders, their organizations, and

    the people they serve. Why is it so hard to make sound decisions? We

    fall victim to simplified mental routines that prevent us from coping

    with the complex realities inherent in important judgment calls. Yet

    these cognitive errors are preventable. In Think Twice, Michael

    Mauboussin shows you how to recognize-and avoid-common mental

    missteps, including: -Misunderstanding cause-and-effect linkages -

    Aggregating micro-level behavior to predict macro-level behavior -Not

    considering enough alternative possibilities in making a decision -

    Relying too much on experts Sharing vivid stories from business and

    beyond, Mauboussin offers powerful rules for avoiding each error.

    (Michael J. Mauboussin)

    In this section, we share with you, review of selected management books.

    http://hbr.org/search/Michael+J.+Mauboussinhttp://hbr.org/search/Michael+J.+Mauboussinhttp://hbr.org/search/Michael+J.+Mauboussinhttp://hbr.org/search/Michael+J.+Mauboussinhttp://hbr.org/search/Michael+J.+Mauboussin
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    Irrespective of how eloquently you speak, how effectively you use visual aids or how persuasively youuse body language, none of these skills really cut the mustard in a sales pitch unless you actually close

    the sale. This month's presentation tip looks at how you can deliver a sales pitch that not only wowsprospective clients with your delivery skills, but also has them filling in a PO before you leave the building.

    Ban Canned PresentationsYou've heard it a thousand times before, but it's true you really can't re-use a generic sales presentationif you want to deliver an effective pitch. The problem with using a canned presentation is that the focus ison you your company, your product, your features and your benefits. To really connect with a prospect,you have to make it about them their problems, their needs, their company and their situation. Nomatter how amazing your product is, no one's going to buy it unless it's relevant to their business.

    Dig for the DirtOK, we've established that you need to tailor your pitch for the situation, now how do you go about it? Geton the phone (or e-mail) and start asking your potential customers questions. What are their needs? What

    problems do they hope to solve with your product? Is there any background information that you coulduse? What other solutions are they considering? Ask about anything and everything that might berelevant. Remember, most people will only give you a broad overview of the situation. You have to reallydig if you hope to uncover the reason why your product/service is the solution to their problem.

    Tailor the Pitch for the CustomerOnce you have this information, it's time to create your presentation. Take their problem and turn it into anobjective that identifies a mutual goal for you and your customer. Achieving this objective should be thecentral theme of your presentation. For example, if you're selling meeting productivity software,investigate the current state of meetings in the organization. If their major problem is meetings that dragon forever, your pitch should focus on trying to impose strict time limits on meetings. Once you identify acentral objective, the rest of your presentation should focus on how the organization can benefit if theyachieve this objective and how your product can help them do so.

    Tell a StoryA great way to really make your presentation resonate with the audience is to integrate a story into yourpitch. People love real-life stories, so tell them a story about a client who had similar problems and themeasures they took to overcome those obstacles (including how your product managed to save the day).

    Your story should be exciting, emotive (yes, it is possible even if you're selling software or manufacturingcomponents) and relevant to the current scenario. For example, if you're selling educational software, youcould tell the story of an inner-city school who installed your software and the following year, elevenmembers of the graduating class received full scholarships to Harvard (you get the point). Or if you'reselling engineering components, tell the story of a competing firm who purchased your wrench systemand increased production speed by 68%, and became the market leader in the category.

    Just make sure your story is relevant to the audience otherwise it sounds like you're bragging aboutpast successes instead of entertaining a future customer.

    Wrap It UpBottom line all this effort is futile if you don't walk away with the sale. Recap the highlights of yourpresentation, and then ask for the close. Try not to leave the presentation without some sort ofcommitment from the prospect. This is probably the closest you're going to get to the customer, so makethe most of the good will you've established over the course of your presentation.

    Mana ement Section

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    Juneita: Can you give a short Brief about yourself?

    Rakesh :Senior Management Executive , with 25 years of strong, decisive executive leadership having worked with

    well known organizations( Larsen & Toubro Ltd / Aditya Vikram Birla Group / Ceat / Apollo Tyres / 3M ) . Extensive

    background in complex and challenging environments with proven ability to represent the company with Customersand Channel Partners. Strong business acumen with skills to remain on the cutting edge; drive new business through

    conceptualizing strategies, augmenting & streamlining Channel networks, implementing product promotions etc.

    Excellent communication and people management skills that have been honed through managing multi skilled teams.

    Exceptionally well organized with a track record that demonstrates self motivation, creativity, and initiative to achieve

    both personal & corporate goals.

    Juneita: How would you describe your educational background?

    Rakesh : A Science Graduate From Delhi University , Kirori Mal College , Backed up by A Post Graduate Diploma

    In Marketing & Sales Management , From Institute Of Management Studies , Delhi .

    Juneita: What are your current responsibilities?

    Rakesh: I am heading Business Development & Communication, with the largest Steel Pipe Manufacture in the

    country, Jindal Pipes Ltd. + Maharashtra Seamless Ltd, (Rs.4000 Crore Company).

    Strategic Business Communicator + Brand Development, in order to Create New Business Revenue Streams, andensure sustainability.

    Formulating and implementing business plans for achievement of organizational goal in terms of revenue and

    profitability targets.

    Developing sales plans and value added solutions designed to assure achievement of agreed to volume, market

    share and profit objectives.

    Rakesh Prasad is an Alumni from SMP06 he is working with Jindal Pipes Ltd.&

    Maharashtra Seamless Ltd. As General Manager( Business Development &

    Communications)

    This column is to express the success stories of the NIIT ImperiaStudents and Alumni. Write [email protected]

    you want to express your success.

    Heart Chat Student S eak

    mailto:[email protected]:[email protected]:[email protected]:[email protected]
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    Conceptualizing & implementing strategies for acquiring business from clients and effectively using the potential of

    existing accounts.

    Client Relationship Management / Product Development / Product Marketing / Corporate Communications Etc.

    Juneita: What inspired you to take up the SMP program?

    Rakesh: The Business Environment Around us has been changing quite fast. To Track developments on various

    fronts , like Leadership , Marketing , Customer Interface , Product Marketing, Supply Chain Management etc. , and

    various paradigms shifts taking place , and in order to keep pace with all these , I was inspired to go in for SMP .

    Juneita: How do you plan to benefit from the specialization?

    Rakesh: I plan to take the following route:

    Challenge outdated assumptions and explore Business Challenges from the new vantage points.

    Build on Core Functional Competencies.

    Shift to a new leadership paradigms and behaviours.

    Understanding and contributing to a discussion of Emerging Business Issues.

    Develop a network of peers and experts and join the ranks of IIM C Alumini, throughout the world.

    Juneita: How is the program helping you become a better manager?

    Rakesh: The SMP Has prepared me for taking on the challenges of a changing world. With the increasing

    Complexity & pressure of Business Today, the space between a customer and a choice, a deal and a disaster, an

    idea and an invention, has been reduced to the width of a light beam. Technology, Globalization and constant

    organizational transformation have made the job of leading a business, more exciting, yet more complex and

    demanding. I have learnt to maintain a critical focus and a open mind to have a clear vision of the ever widening, everchanging big picture.

    My plan about my team is to empower them, to make more mistakes, and create MORE & MORE.

    Juneita: What is your take home from the program?

    Rakesh: I am taking with me the understanding and perspectives on the key Business Drivers of Success,understanding Financial Levers, creating Shareholder Value, becoming Market driven, assessing the impact of

    Information & Technology, Delivering Value for Customers, and sustaining Competitive Advantage.

    SMP IIMC has been one of the most profound experiences of my life. The experience has been analogous, withpeeling away the layers of an onion. This forced deep introspection, which created an unbelievable level of renewed

    self awareness. I realized how outdated, many of the tools that I used in Business Had become, some needed

    replacement and some required Sharpening. I left, a far more complete and better human being, than when I arrived.

    Juneita: What are your comments on the VSAT Technology?

    Oh!! It is As good as attending the real classroom session. Its quite exciting to go thru the latest Learning

    Technology.

    Thanks To NIIT Technology, education is no longer confined to the class rooms of the Universities + Colleges alone ,I could have never dreamed of doing a course from IIM , without the Technology available from NIIT. The

    Technology brought the Faculty & the Student together, one could interact, ask questions. The only differential beingis that the Faculty and the student are not collated.

    Installment Reminders

    The Installments due for Payment in the Month of June 2011 are for the following programs

    Certificate Program in Management of Software Development (CPMSD05)Executive Management Program( EMB0102)

    Kindly ensure adequate funds in the bank a/c for the PDC realization, If PDC not submitted please pay before the

    -

    http://admissions.niitimperia.com/CLMS/http://admissions.niitimperia.com/CLMS/
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    They sparkle and shine, in twilight they dine

    In a constellation they move to higher heightsOh yeah they are the Shining Stars.Yes they are the toppers in the batch

    And Shine away to glory they doOh yeah they are the Shining Stars for May

    EMB0102 MM Internal Assessmento DEEPAK GOWDAo GURUCHARAN SANJEEVAPPAo KEVIN DSOUZAo NITIN VASUDEVANo NRUPENDRASINH MAKWANAo PRASANNA

    SUGAVANAMPUNEET

    o SADIYA LAMBAYo SEEMA NAIKo SHWETA NARVEKARSo WATI SAXENAo VINAY PALIYAo PUNEET SINGHAL

    EMB0102 BL Internal Assessmento NAGAPPAN ILANGOo ARIF KHANo MAHESH PRAJAPATI

    o PERIYAKARUPPANMUTHUPALANIAPPAN

    o TARUN KUMAR

    EMB0102 EIME Internal Assessmento SADIYA LAMBAYo SEETHARAMAN MURUGANo GAURAV VAJPAI

    EMB0201 RM Internal Assessmento PANKAJ PANTo AJIT SHINDEo MANOJ MARKOSE

    o PANKAJ SHARMAo PIYUSH SHETHIA

    EMB0201 CSR Internal Assessmento ATUL BARJATYAo AVINASH KATOREo NALIN SHARMA / PANKAJ

    PATILo PIYUSH SHETHIAo PRAMOJ CHANDRASEKHARAN

    o PREETI KANKONKARo PRIYANKA KOLATEo SHABNAM MEHTAo SHIVAJI MAITRAo SWAROOP DILIP PANDIT

    EMB0201 MIS Internal Assessmento ATUL BARJATYAo BINIL KOCHUVILAo NIKHIL B KRISHNAN

    o S THIRUVENKADASAMY SSUNDARARAJAN

    o SHABNAM MEHTA

    EPAF06 CF I Main Examo GERALD ASUDAS RAIVELLURo ABHINANDAN SHARMAo DIVYA HP TIWARI

    o PAWANKUMAR JETHANANDNATHANI

    EPMBD02 FSA Main Examo RITESH SAHAo PRASHANT KAPAHI

    SMP07 OMF Examo AMIT PANTo ASHISH GOYALo B KUMARo BECKY MARY THOMASo BIJAY KETAN SAHOOo GAURI AMIT SAMANTo HIMANSHU G BHATT

    o MANJULA MANIo NISHA SUBODH DESAIo PRASANNA PATTAMo PRASHANT TRIKHAo PRAVEEN SRINIVASULU

    TIRUCHIRAPALLIo RAJESH D JAKHOTIA

    The Shining Stars

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    o RAVI RANJANo SRINIVASA RAO BALIVADAo SUDEEP GHOSHAL

    o UDAY BHINDWARo VENKATESHWAR RAO KMo VIVEK ADHOLIA

    Brain Teaser #4

    #4 Pick your brains by answering the following:

    1- Fill in the missing numbers with the digits 1 to 9. A diamond shape in the middle means that the four numbers aroundit add to 20. Each uses a different way to add to 20, i.e. if there is already 1 + 3 + 8 + 9, then there will not be another usingthe digits 1, 3, 8 and 9 (in any order). The same digit isn't allowed to touch, even diagonally.

    2-What is represented by this Brain Bat? solitude

    3-Can you place ten coins into 5 rows, with each row containing 4 coins, without placing any coin on top of another coin.

    4-These words had their vowels removed, can you replace them to find some animals

    Ttr Hdghg

    Chth TdplPlr Br LprdGrff PndFrrt Sln

    5-What is it that the person who makes it doesn't need it? The person who buys it does not need it for themselves and theperson who uses it doesn't know it?

    Please send in your answers to [email protected] latest by 31st May 2011. Please mention your Student ID,

    batch code while sending in your answers.

    The 1st correct entry will have their name and photograph published in the next edition of the magazine.

    The Answers to the Brain Teasers #3

    1- Take out a ball from the box labeled one black and one white, the color of both balls in that box will be

    the color of the ball drawn. Say the color of the ball drawn is white then both balls in the box labeled one

    black and one white will be white. Then the box labeled two whites will be having two blacks and the

    box labeled two blacks will be having one black and one white.

    2- The next number in the sequence is 1113213211, because the rule for creating the next number is to simply

    describe the previous number. For example, you start of with 1, with is simply one 1, so the next number is11. Now you have two 1's, so the next number is 21. Now you have one 2 and one 1, so the next number is

    1211. The solution is to simply continue describing the previous number using only numbers.

    3- Mailbox

    mailto:[email protected]:[email protected]
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    1 0 | P a g e

    The Social Media Marketing batch graduated May 2011. This was the 3rd batch to successfully completethe program .Certificates have been issued to successful pass outs.

    The NIIT Imperia Alumni Network @ www.alumni.niitimperia.com is a close knit forum exclusively for the Imperia Alumni. You are

    free to participate in the common discussions initiated, create your own blog, make your batch communities, create events, upload

    information Videos, post and access jobs and share your suggestions. Now the forum has more than 900 corporate professionals andas its members, thanks for your participation. If you have not received an invitation for joining the Alumni website do write to

    [email protected] forward to your contribution to the Alumni League.

    Bravo and Best Wishes to all the pass outs for April 2011

    mailto:[email protected]:[email protected]:[email protected]
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    1 1 | P a g e

    Name: Neha Tyagi

    Student ID: S11MMMMM01456

    Program Name: EPAF06

    1. A brief about yourself and your careerI work with ERNST & YOUNG PVT. LTD. As a consultant in the government advisory practice. I have completed myMBA and have been working for past 4 years in the consulting industry. I love travelling and my work gives me ampleopportunities to visit new places and understand their culture and lifestyle

    2. What inspired you to take up the imperia program and how it has helped you achieve your career goals?I work in a very versatile sector i-e consulting which requires you to have an understanding of all the business areas

    and sectors. Basically to be jack of all and master of at least most of them after working for 4 years I have decided tobrush up my finance skills through a course that could help me in advanced applicability of finance in my appliedfinance. Thus course is helping me with my project deliverables and is making me understand the applications in mywork and how could I deliver better. I think it is a wonderful program which is conducted very professionally and isdefinitely going to help professionally like me in doing our job better.

    Student Name: Ritesh Saha

    Student id: S11MMMMM00357

    Program Name: EPMBD02

    1. A brief about yourself and your career?Cumulative experience of 9 and half years in multiple domains including retail banking, Enterprise

    Marketing management, database marketing have worked across the top organization across the world

    From NPOWER in UK to Citibank in Singapore and currently with American express in India have always

    Been a go getter and have tried to make the best of the opportunity presented to me. I am an MBA with a certified

    project manager from PMI

    2. What inspired you to take up the imperia program and how it has helped you achieve your career goals?

    My professional requires me to extensively analysis customer data and makes decision and provides Recommendation

    on the appropriate product to be offer to the right customer. This course not only helps me in recognizing andappreciating the impact of the decision that we make but also provide additional insight of how we could invest to

    come up with better behavior forecasting Of a customer .given that the course was offered by IIM-C , provided an extra

    bit of identifying Recognition that would go a long way to turn my appreciation in to reality

    EXPRESS through IMPRESS - Send your expressions [email protected]

    A Hearty chat over a cup of coffee and sharprogram

    Rendezvous with Juneita Shivshankar

    mailto:[email protected]:[email protected]:[email protected]:[email protected]