“I am a patient. Needing professional treatment is a discomforting experience for me because I do not fully know what is going on”

APKO MOTIYA AA GAYA HAI AANKH ME, OPERATION

KARNA PADEGA.

BAAP Re!! Wo Kya Hota

Hai!!!

KYA HOTA HAI YE MOTIYAKITNE PAISE

LAGENEGE

MAI KAHAN RAHUNGA

KON KAREGA MERA OPERATION

D IMPORTANCE OF COUNSELLOR

Stop

Role of Counseling in Eye Care Services Miss Renu Saxena

CounselorVenu Eye Hospital & Research Centre

Pillars - Which We Work On

TO PROVIDE AWARENESS ABOUT EYE CARE

TO INCREASE ACCEPTANCE TO TREATMENT TO MARKET THE HOSPITAL SERVICES

TO IMPROVE THE PATIENT SATISFACTION

WHAT LENS OPTION I HAVE?

WHAT ROOM WILL U PROVIDE ME?

WANT SENIOR SURGEON TO OPERATE

I HAV INSURANCE

U NEED XYZ SURGERY & CHARGES WOULD BE ABC THOUSANDS

STEP 1 :- LISTEN TO THE PATIENT

STEP2:- EXPLAIN TO THE PATIENT

MY TOOLS

BROCHURES

LAPTOP

LENS BOXES

EYE MODELS

TO INCREASE ACCEPTANCE TO TREATMENT

• Most Important & Mammoth Task.

• Patient needs to know about the CONS of not following it.

• Hospital Holds an Ethical responsibility of providing set of defined instruction to the patients in easiest language possible.

• Instructions regarding:-– Medication/Post –op

medication.– Follow-up visits– Response at time of

problems/symptoms

Strategies We Follow at Venu

• Discharge instruction

• Helpline nos.• Watsapp

Simple discharge cards

TO IMPROVE PATIENT SATISFACTION

• To take Feedback.• To arrange for transport facilities.• Medical tourism - Ophthalmology.

TO MARKET HOSPITAL SERVICES

• Most Unsaid but Pure truth…

This is My & Probably yours Bread & Butter .

• To make Sure that Hospital Earns & so do we .

• Aim is to SUGGEST options to patients from Cheapest possible to Costliest one taking into consideration d hospital expenses.

Finally u need me too

WHEN UR PATIENT GOES HAPPY

• THANK YOU EVERYONE FOR PATIENTLY LISTENING TO THIS SEMINAR.• For feedbacks & brickbats plz mail at• Patientcare@venueyeinstitute.org

HAPPINESS IS