Implementing Physician Assistants in the ED to improve patient experience

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Physician Assistants in the ED Dr Ben Close ED Director The Townsville Hospital Emergency Department Healthcare Improvement Unit, Department of Health

Transcript of Implementing Physician Assistants in the ED to improve patient experience

Page 1: Implementing Physician Assistants in the ED to improve patient experience

Physician Assistants in the ED

Dr Ben Close – ED Director

The Townsville Hospital Emergency Department

Healthcare Improvement Unit, Department of Health

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What is a Physician Assistant (PA)

• Mature, experienced Health professional

• Trained in the Medical Model

• Direct/Indirect/Remote Supervision

• Tasks, including but not limited to;

– Patient history & physical examination,

– Procedures e.g. IVC, suturing

– Ordering pathology & imaging

– Prescribing medications & fluids

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History

• Originated in the USA in the 1960’s

• Currently 108,500 PA’s certified in the

USA • Up to 20% of this group work in ED

• 77% of ED’s use them (2006 data)

• National certification (NCCPA) that

individual states rely on for

licensure/regulation requirements

• Specialty qualification program added in

2009

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Role in US ED’s

• Majority used in Fast Track models of

care

• Triage

• Trauma

• Administration

• Rural

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How are PA’s Trained

• Pathway to PA; Pre-Hospital Care, Nursing,

Military, Allied Health i.e. Pharmacy,

Physiotherapy, Podiatry

• University of Queensland – Masters Degree

• James Cook University – Bachelors degree (3

years)

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How are PA’s employed

• QLD Health – Clinical Governance

Guideline 16Oct14

• QLD Health (Drugs and Poisons)

Regulation 1996 – 01Oct15

• Hospital & Health Service PA Practice

Plan

• Townsville Hospital – Senior Intervention

From Triage (SIFT) model

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40 0

17th March 2016

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The Townsville Hospital

• Tertiary trauma hospital for North Queensland

• Adults & Paediatrics

• Inter-hospital transfers (no advanced burns care

or organ transplant)

• > 580 beds

• 78,000 ED presentations last year

• NEAT 88%

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The Townsville Hospital

• PA trial commenced in March 2015

• 3 Physician Assistants

• PO4 $93,298 p.a.

• Aim was to use the PA’s in a senior

medical driven, front loaded model to

target at risk patients

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SIFT at TTH ED

• Senior Intervention From Triage (SIFT)

• 1000 to 2230 7 days a week

• Team

– Emergency Physician, Registrar, PA and often a RN

• Role

– Early intervention to improve outcome and speed up

pt journey

– Dynamic role, targeted higher risk or disadvantaged

groups

– Surge capacity & mobile response

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SIFT at TTH ED

• 53 year old male

• ‘Severe L sided abdominal pain, 10/10, can’t get comfortable,

blood in urine, on irbesarten for high BP’

• PA picks up patient immediately after triage

• Inserts 18G IV cannula

• Administers IV morphine

• Sends FBC, E/LFT, Lipase

• Takes history, examines patient

• Confirms frank haematuria on WTU

• Discusses case with FACEM

• CT KUB ordered

• Patient admitted to the SSU on regular analgesia to await CT

• Adds clinical notes on eMR

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Progress

• Audits

• Medical imaging & pathology requests,

medication prescribing and medical

record entries

• Patient Satisfaction Survey

• Medical feedback

• Staff feedback

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Average

waiting times

(min)

Admitted

NEAT (%)

Discharged

NEAT (%)

Did Not Wait

(%)

Left after

treatment

commenced

(%)

ATS3 29 ➤ 24 37 ➤ 70 83 ➤ 94 1 ➤ 0.46 3.3 ➤ 2

ATS4 45 ➤ 36 45 ➤ 76 88 ➤ 96 6.3 ➤ 3.7 1.8 ➤ 1.5

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• 1466 pathology requests ordered over a 3

month period. ‘No test’ rate in line with the

ED average of 3.83%.

• Random audit against the first time quality

request form mandatory data requirements

for medical imaging. 99-100% (best in ED).

• Random pharmacy prescribing audits.

Standard higher than Dr’s.

• Patient satisfaction survey. 9.4 out of 10

(n=52).

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Monster 4m crocodile caught on The Strand

in Townsville needs a new home February 4, 2016

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Next step

• Prescribing

• Routine medical clearances

• Direct admission pathways

• Inter-hospital transfers

• Model of care changes

• ED specific training

• AHPRA recognition

• Health aligned award system

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Controversies & Challenges

• Impact on training of medical students &

junior medical staff

• Impact on Nurse Practitioners & other

expanded nursing roles

• Confusion around scope of practice

• Safety

• Cost

• Role substitution

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Questions?