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Implementing
Change UsingEducation and
Training
Robert A. SniffinDepartment of the Navy
Total Quality Leadership Office
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Implementing
Change UsingEducation and
Training
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iii Foreword
vii Acknowledgments
1 Executive Summary
7 Introduction
21 E&T Program Development
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61 Program Results
73 Lessons Learned
85 Recommendations
97 Summary
99 References
101 Appendix A
111 Appendix B
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Purpose of this Report
Background
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Description of TQL
Definition.
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Philosophy.
Implementation approach.
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TQL team structure.
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A scientific approach.
Initial Education and Training
Program Decisions
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Organization Constraints Affecting
TQL Education and Training
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Education and Training,
Implementation, and Transformation
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DEPARTMENT OF THE NAVY
Designed by Ins Muiz Surez
