Implementing An Effective Emergency Response

Program

2007 Flagg Management2007 Flagg Management

AgendaAgenda

►IntroductionsIntroductions►Presentation OverviewPresentation Overview►Emergency Response Planning at Chubb Emergency Response Planning at Chubb

& Son& Son►Emergency Response Planning at New Emergency Response Planning at New

York LifeYork Life►Questions & AnswersQuestions & Answers

IntroductionsIntroductions

Bert WolffBert WolffBusiness Continuity & Security Manager, VPBusiness Continuity & Security Manager, VP

Chubb & SonChubb & Son

Lucinda DonaldsonLucinda DonaldsonAssistant Vice PresidentAssistant Vice President

New York Life InsuranceNew York Life Insurance

Chubb & SonChubb & Son

►Corporate Information Corporate Information ►Emergency Response Planning ProcessEmergency Response Planning Process► Incident ReportingIncident Reporting►Employee preparednessEmployee preparedness

Chubb Worldwide LocationsChubb Worldwide Locations

We have offices in 29 countries worldwide. With 10,800 We have offices in 29 countries worldwide. With 10,800 employees around the globe, Chubb serves commercial and employees around the globe, Chubb serves commercial and personal customers through 8,000 independent agents and personal customers through 8,000 independent agents and brokers worldwide.brokers worldwide.

SOURCE: The Chubb Annual Report

($ Billions)

Chubb Group of Insurance CompaniesChubb Group of Insurance Companiestotal asset growthtotal asset growth

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CorporateCorporate Incident Incident

Management Management Team / PlanTeam / Plan

Local Local EmergencyEmergency Response Response

PlansPlans

BusinessBusiness Continuity Continuity

PlansPlans

DisasterDisaster Recovery Recovery

PlansPlans

CorporateCorporate Business Business Continuity Continuity

PlanPlan

Single plan for entire Corporate Team

Multiple plans for individual locations

Chubb Business Continuity PlanningChubb Business Continuity Planning

Confidential & Proprietary – For Internal Use Only

Onset of event DisasterDeclaration

Recovery Transition/‘Return Home’

Restoration

TIME

% O

PE

RA

TIO

N

Technology Disaster Recovery Plan

Emergency Response Plan

Business Continuity Plans (by area)

Incident TimelineIncident Timeline

Confidential & Proprietary – For Internal Use Only

Emergency Response PlanningEmergency Response Planning

Began with:Began with:►Executive SupportExecutive Support►A review of plans in placeA review of plans in place►Create an Emergency Response Create an Emergency Response

Procedures and GuidelinesProcedures and Guidelines

Emergency Response Planning Emergency Response Planning Overall ProcessOverall Process

High level steps:High level steps:►Assign Emergency Management Assign Emergency Management

CoordinatorCoordinator►Take ER E-Learning ProgramTake ER E-Learning Program►Complete PlanComplete Plan►Test the PlanTest the Plan►Maintain the planMaintain the plan

Emergency Response Planning Emergency Response Planning ProcessProcess

Plan Components:Plan Components:►Teams & Responsibilities: LIMT, Teams & Responsibilities: LIMT,

Facilities, Human Resource, Facilities, Human Resource, Technology, Emergency WardensTechnology, Emergency Wardens

►Location OverviewLocation Overview►ChecklistsChecklists►Emergency Contact ListsEmergency Contact Lists►Types of Emergencies & ProceduresTypes of Emergencies & Procedures

Emergency Response ToolsEmergency Response Tools

►Strohl’s SoftwareStrohl’s Software Plan HierarchyPlan Hierarchy Table of ContentsTable of Contents Importing HR DatabaseImporting HR Database

► Business Continuity WebsiteBusiness Continuity Website

Confidential & Proprietary – For Internal Use Only

Corporation ResponsibilityCorporation ResponsibilityWhat We Will Do...What We Will Do...

► Test the plansTest the plans► Keep this item on the agenda at office meetingsKeep this item on the agenda at office meetings► Update the ER plans every quarterUpdate the ER plans every quarter► Work with the City/Town to understand their Work with the City/Town to understand their

plans to support us in case of an incidentplans to support us in case of an incident► Work with the Building Management Team to Work with the Building Management Team to

understand their plans to support us in case of understand their plans to support us in case of an incidentan incident

Emergency Response Emergency Response PlanningPlanning

Incident TrackingIncident Tracking

Response:Response:►Team contactTeam contact► Incident Tracking ReportIncident Tracking Report►877 Number877 Number► Internal Web site postingInternal Web site posting

Employee Personal Employee Personal PreparednessPreparedness

What You Can Do...What You Can Do...► Update personal contact information in Lotus Notes Update personal contact information in Lotus Notes

Employee ProfileEmployee Profile► Let us know if you are a volunteer firefighter, EMT, Let us know if you are a volunteer firefighter, EMT,

National Guard / Reserves or have other emergency National Guard / Reserves or have other emergency trainingtraining

► Familiarize yourself with the evacuation routes from Familiarize yourself with the evacuation routes from the building and the meeting pointsthe building and the meeting points

► Familiarize yourself with the emergency plans for:Familiarize yourself with the emergency plans for: Your children’s schoolsYour children’s schools Your local municipalityYour local municipality

Emergency Response Emergency Response PlanningPlanning

Emergency Response Emergency Response PlanningPlanning

Emergency Response Emergency Response PlanningPlanning

Emergency Response Emergency Response PlanningPlanning

Emergency Response Emergency Response PlanningPlanning

Emergency Response Emergency Response PlanningPlanning

Emergency Response Emergency Response PlanningPlanning

Questions? Questions?

Thank you!Thank you!

Lucinda DonaldsonLucinda Donaldson&&

Bert WolffBert Wolff