Impact of Human Centered Design in Government · Human – Centered Design Benefits • Gives your...

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Impact of Human - Centered Design in Government Blair Corcoran de Castillo Design Strategist The Lab at OPM [email protected]

Transcript of Impact of Human Centered Design in Government · Human – Centered Design Benefits • Gives your...

Page 1: Impact of Human Centered Design in Government · Human – Centered Design Benefits • Gives your teams the tools to tame highly complex problems • Helps you get the right solution

Impact of Human - Centered

Design in Government Blair Corcoran de Castillo

Design Strategist

The Lab at OPM

[email protected]

Page 2: Impact of Human Centered Design in Government · Human – Centered Design Benefits • Gives your teams the tools to tame highly complex problems • Helps you get the right solution

OPM found a storage room

in its sub-basement...

Page 3: Impact of Human Centered Design in Government · Human – Centered Design Benefits • Gives your teams the tools to tame highly complex problems • Helps you get the right solution

…and repurposed it to encourage new

ways of solving problems.

Page 4: Impact of Human Centered Design in Government · Human – Centered Design Benefits • Gives your teams the tools to tame highly complex problems • Helps you get the right solution
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DESIGN + INNOVATION Defining human-centered design

The discipline of navigating complex problems

and creatively designing effective solutions to

meet people's real needs.

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Human – Centered Design

Benefits

• Gives your teams the tools to tame highly

complex problems

• Helps you get the right solution faster rather

than implementing changes around symptoms

• Organizational change management tool that re-

energizes employees

• Leverages creativity and blue sky aspirations

• Promotes productive interdisciplinary

collaboration

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How do we overcome design

roadblocks in government?

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The Lab staff partnered with the USAJOBS PMO

to apply a human-centered design process that

helps us understand how we can improve the

experience people have when applying to the

Federal government

USAJOBS USAJOBS Case Study

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Federal and Country-Wide

Stakeholders

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Using Empathy to Develop

Breakthroughs

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5 Lessons We’ve Learned (so far…)

1. Build Support Internally

2. Build an Innovation Mindset

3. Build a Diverse and Creative Team

4. Ask Questions When Told “No”

5. Measure and Communicate Results

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Build Support Internally

• Start with an example of a DT

project that worked

• Talk about how it will help you do

your job better and impact your

team

• Try it in small ways

with your team

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Build An Innovation Mindset

• Co-Create

• Experiment and Test

• Believe Anything is Possible

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Build A Diverse And Creative Team

• Skills

• Background

• Personalities

• Perspectives

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Ask Questions When Told “NO”

• Ghost Regulations

• Where does it say?

• USAJOBS Example

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Measure and Communicate Results

• Reduce exit rate on

home page • Increase percent

completion of application

• Increase overall

satisfaction

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Next?

We offer Fundamentals of HCD

workshops on a monthly basis.

Find out upcoming dates on our

website at lab.opm.gov

Follow us on Twitter @labopm