Impact Analysis: Justifying development resources in turbulent times

Dorothy Landry Learning Strategist

Learning: Re-Imagined

Agenda

Why now?

Overview of Impact Analysis

Break Out Sessions

Next Steps

The Training Conundrum

Productivity?Productivity?

Career/Talent Career/Talent Development?Development?

On-Boarding/New On-Boarding/New Hire Requirements?Hire Requirements?

Succession Succession Planning?Planning?

Retention?Retention?

PerformancePerformance Management?Management?

Employee Employee Engagement?Engagement?

Purpose of Impact Analysis

Measure satisfaction, determine motivation and determine job impact by the following:– Determine individual skill requirements and needs– Evaluate program satisfaction– Gauge skill improvement (based on individual

responses/group roll-up) to determine productivity gains

Target Audience

Existing SkillSoft users (courses and/or books) Pilot users (courses and/or books)

Benefits

Translate productivity gains into monetary terms Utilize survey results for ongoing marketing and

increased usage Create targeted programs based on skill needs

identified

and

Justify development budget before, during AND after!

Survey QuestionsQuestion Response Type

1. Demographic Information (Job Family, Business Unit, Geography) Drop Down of Demographic Choices

2. Salary Range (necessary for ROI calculation)Drop Down of Salary Ranges

3. I would recommend SkillSoft resources to a colleague Select One (Yes, Somewhat, No)

4. What is the main reason you accessed the training resources?Drop down with list of likely options plus an “other” option that has a

blank field

5. Primarily, what skill were you seeking to develop?Open short text field

6. What percent of your job requires you to use this skill?Drop down with a range of percentages

7. As a result of using the resources, how much skill improvement did you experience?

Drop down with a range of percentages

8. If you did not have access to these resources, what development alternatives would you consider?

Drop down of common training types including “no alternatives” and “other” options

9. In approximate terms, how much would the alternative option have cost?

Open numerical field, includes the options “no cost” and “not sure”

10. When are you planning to use these resources again?Select One

11. Please provide any additional comments

Calculator

Basic Factors Estimated Cost

Displacement Estimated Productivity

Gain Estimated ROI Estimated Recovery

Point

Impact Analysis Calculator

Output of Survey

Survey Results document including:– Background– Survey Responses (graphical

representation)– Comment Highlights– ROI Impact

Sample Results Document

Project Plan

Impact Analysis Survey Planner

Determine Survey dates Define survey incentives (if any) Create survey (Select Survey tool) Initiate Survey communications Conduct Survey Create Survey results document Communicate results (executives) Communicate results (users)

Break Out 1

Audience:

To whom do you justify your budget?

Who is interested in organizational impact?

Task: Work in teams to determine the audience for your Impact Analysis Results

Time: 5 Minutes

Break Out 2

Survey Data:

How would you modify the questions for your organization?

What additional information might you add?

Task: Work in teams to modify the impact analysis survey for your organization

Time: 10 Minutes

Break Out 3

Survey Data:

What objections do you expect to face?

How will you overcome these objections?

Task: Work in teams to identify objections and plan how to counter them

Time: 10 Minutes

Next Steps

Schedule Meeting with Learning Consultant

Determine Dates of the SurveyBe armed and ready to justify your

learning programs!