Imaging Laboratory Experts Interns Returns (Old or New Problem) “Lost” Patients LWBS Nurses...
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Imaging Laboratory Experts Interns Returns (Old or New Problem) “ Lost” Patients LWBS Nurses Statistics , Human Resource Management ) HRM ( New Services Design (R&D) Operations , Marketing , MIS Organization Design : Parallel (Flat) = ER vs. a true ED Sociology, Psychology , Operations Research Service Process Design Quality Efficiency Customers Interface Design Medicine ) High turnovers Medical-Staff shortage ( Operations / Business Process Archive Database Design Data Mining : MIS, Statistics, Operations Research, Marketing Stretcher Walking Service Completion ) sent to other department ( ) Waiting Time Active Dashboard ( Patients Segmentation Medicine , Psychology , Marketing Psychological Process Archive Human Factors Engineering ) HFE ( Internal Queue Orthopedic Queue Arrivals Function Scientific Discipli Multi-Disciplinary Index ED-Stress Psychology Operations Research, Medicine Service Engineering: Multi-Disciplinary Process View Emergency Department Design Returns Triage Reception Skill Based Routing ) SBR ( Design Operations Research , HRM, MIS, Medicine Incentives Game Theory , Economics Job Enrichment Training HRM Hospital Physicians Surgical Queue Acute , Walking Blocked ) Ambulance Diversion ( Forecastin g Information Design MIS, HFE , Operations Research Psychology , Statistics Home
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Transcript of Imaging Laboratory Experts Interns Returns (Old or New Problem) “Lost” Patients LWBS Nurses...
ImagingLaboratory
Experts
Interns
Returns (Old or New Problem)
“Lost” Patients
LWBS
Nurses
Statistics, Human
Resource Management
) HRM (
New Services Design (R&D)
Operations,Marketing,
MIS
Organization Design: Parallel (Flat) = ER
vs. a true ED Sociology, Psychology,
Operations Research
Service Process Design
Quality
Efficiency
Customers Interface Design
Medicine
)High turnoversMedical-Staff shortage(
Operations/BusinessProcessArchiveDatabaseDesignData Mining:
MIS, Statistics, Operations Research, Marketing
StretcherWalking
Service Completion)sent to other department(
)Waiting Time Active Dashboard(
Patients Segmentation
Medicine,Psychology ,
Marketing
PsychologicalProcessArchive
Human Factors Engineering
) HFE (
InternalQueue
OrthopedicQueue
Arrivals
Function
Scientific Discipline
Multi-Disciplinary
Index
ED-StressPsychology
Operations Research, Medicine
Service Engineering: Multi-Disciplinary Process ViewEmergency Department Design
Returns
TriageReception
Skill Based Routing ) SBR (Design
Operations Research, HRM, MIS, Medicine
Incentives Game Theory,
Economics
Job Enrichment Training
HRM
HospitalPhysiciansSurgical
Queue
Acute,Walking
Blocked)Ambulance Diversion(
Forecasting
Information Design
MIS, HFE, Operations Research
Psychology, Statistics
Home
ImagingLaboratory
Experts
Interns
Returns (Old or New Problem)
“Lost” Patients
LWBS
Nurses
Statistics, Human
Resource Management
( HRM )
New Services Design )R&D(
Operations,Marketing,
MIS
Organization Design: Parallel )Flat( = ER
vs. a true ED Sociology, Psychology,
Operations Research
Service Process Design
Quality
Efficiency
Customers Interface Design
Medicine
)High turnoversMedical-Staff shortage(
Operations/BusinessProcessArchiveDatabaseDesignData Mining:
MIS, Statistics, Operations Research, Marketing
StretcherWalking
Service Completion)sent to other department(
)Waiting Time Active Dashboard(
Patients Segmentation
Medicine,Psychology ,
Marketing
PsychologicalProcessArchive
Human Factors Engineering
( HFE )
InternalQueue
OrthopedicQueue
Arrivals
Function
Scientific Discipline
Multi-Disciplinary
Index
ED-StressPsychology
Operations Research, Medicine
Service Engineering: Emergency Department DesignEmergency Department Design
Returns
TriageReception
Skill Based Routing ( SBR )Design
Operations Research, HRM, MIS, Medicine
Incentives Game Theory,
Economics
Job Enrichment Training
HRM
HospitalPhysiciansSurgical
Queue
Acute,Walking
Blocked)Ambulance Diversion(
Forecasting
Information Design
MIS, HFE, Operations Research
Psychology, Statistics
Home
ImagingLaboratory
Experts
Interns
Returns )Old or New Problem(
“Lost” Patients
LWBS
Nurses
Statistics, Human
Resource Management
( HRM )
New Services Design )R&D(
Operations,Marketing,
MIS
Organization Design: Parallel )Flat( = ER
vs. a true ED Sociology, Psychology,
Operations Research
Service Process Design
Quality
Efficiency
Customers Interface Design
Medicine
)High turnoversMedical-Staff shortage(
Operations/BusinessProcessArchiveDatabaseDesignData Mining:
MIS, Statistics, Operations Research, Marketing
StretcherWalking
Service Completion)sent to other department(
)Waiting Time Active Dashboard(
Patients Segmentation
Medicine,Psychology ,
Marketing
PsychologicalProcessArchive
Human Factors Engineering
( HFE )
InternalQueue
OrthopedicQueue
Arrivals
Function
Scientific Discipline
Multi-Disciplinary
Index
ED-StressPsychology
Operations Research, Medicine
Service Engineering: Multi-Disciplinary Process ViewEmergency Department Design
Returns
TriageReception
Skill Based Routing ( SBR )Design
Operations Research, HRM, MIS, Medicine
Incentives Game Theory,
Economics
Job Enrichment Training
HRM
HospitalPhysiciansSurgical
Queue
Acute,Walking
Blocked)Ambulance Diversion(
Forecasting
Information Design
MIS, HFE, Operations Research
Psychology, Statistics
Home
ImagingLaboratory
Experts
Interns
Returns (Old or New Problem)
“Lost” Patients
LWBS
Nurses
Statistics, Human
Resource Management
( HRM )
New Services Design )R&D(
Operations,Marketing,
MIS
Organization Design: Parallel )Flat( = ER
vs. a true ED Sociology, Psychology,
Operations Research
Service Process Design
Quality
Efficiency
Customers Interface Design
Medicine
)High turnoversMedical-Staff shortage(
Operations/BusinessProcessArchive
DatabaseDesignData Mining:
MIS, Statistics, Operations Research, Marketing
StretcherWalking
Service Completion)sent to other department(
)Waiting Time Active Dashboard(
Patients Segmentation
Medicine,Psychology ,
Marketing
PsychologicalProcessArchive
Human Factors Engineering
( HFE )
InternalQueue
OrthopedicQueue
Arrivals
Function
Scientific Discipline
Multi-Disciplinary
Index
ED-StressPsychology
Operations Research, Medicine
Service Engineering: Multi-Disciplinary ViewEmergency Department Design
Returns
TriageReception
Skill Based Routing ( SBR )Design
Operations Research, HRM, MIS, Medicine
Incentives Game Theory,
Economics
Job Enrichment Training
HRM
HospitalPhysiciansSurgical
Queue
Acute,Walking
Blocked)Ambulance Diversion(
Forecasting
Information Design
MIS, HFE, Operations Research
Psychology, Statistics
Home
ImagingLaboratory
Experts
Interns
Returns (Old or New Problem)
“Lost” Patients
LWBS
Nurses
Statistics, Human
Resource Management
) HRM (
New Services Design (R&D)
Operations,Marketing,MIS
Organization Design: Parallel (Flat) = ER
vs. a true ED Sociology, Psychology,
Operations Research
Service Process Design
Quality
Efficiency
Customers Interface Design
Medicine
)High turnoversMedical-Staff shortage(
Operations/BusinessProcessArchiveDatabaseDesign
Data Mining:MIS, Statistics, Operations Research, Marketing
StretcherWalking
Service Completion)sent to other department(
)Waiting Time Active Dashboard(
Patients Segmentation
Medicine,Psychology ,
Marketing
PsychologicalProcessArchive
Human Factors Engineering
) HFE (
InternalQueue
OrthopedicQueue
Arrivals
Function
Scientific Discipline
Multi-Disciplinary
Index
ED-StressPsychology
Operations Research, Medicine
Service Engineering: Process ViewEmergency Department Design
Returns
TriageReception
Skill Based Routing ) SBR (Design
Operations Research, HRM, MIS, Medicine
Incentives Game Theory,
Economics
Job Enrichment Training
HRM
HospitalPhysiciansSurgical
Queue
Acute,Walking
Blocked)Ambulance Diversion(
Forecasting
Information Design
MIS, HFE, Operations Research
Psychology, Statistics
Home
