il Full Service Provider
description
Transcript of il Full Service Provider
il Full Service Provideril Full Service Provider
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The Company
Full Service Provider Module
The Solutions
The Data Center
AGENDAAGENDA
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THE COMPANY - WHO WE ARETHE COMPANY - WHO WE ARE
EPIClink is a Joint-Venture between Pirelli, Edisontel, IntesaBci, Bain & Company Italy and Camozzi Holding created in February 2001 to offer, on a national scale, outsourced ICT services for businesses.
To supply high quality Information and Communication Technology solutions for businesses, creating value for both the businesses and their customers.
WHO WE AREWHO WE ARE
OUR MISSIONOUR MISSION
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THE COMPANY - THE COMPANY - SECTOR ACTIVITYSECTOR ACTIVITY
EPIClink sectors:
INTERNETSERVICEPROVIDER
InternetInternetServiceServiceProviderProvider
ISPISP Internet Connectivity Data Communication
ComputingComputingServiceServiceProviderProvider
CSPCSP Hosting/housing/streaming services Managed services Application management
ApplicationApplicationServiceServiceProviderProvider
ASPASP Offsite integrated application solutions
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THE MODULE - MARKET THE MODULE - MARKET REQUIREMENTSREQUIREMENTS
Driving Factors
Technological Know-how
Increase efficiency and productivity: support processes information management
Increase revenue: new services new channels
Reduction of development cycle Technological Innovation
Increasingly sophisticated and dynamic technological know how
Need for qualitative improvement of services and standards (ICT as a competitive advantage)
Risk of focus loss on core business
Outcomes
Improve “time-to-market” Need for risk reduction (improved
flexibility and adaptability of investment) Technological infrastructure obsolescence
Difficulty in recruiting and retaining ICT experts
Difficulty of internal know how management
ICT Importance
New Technologies
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THE MODULE -THE MODULE - OUTSOURCING ICT NEEDSOUTSOURCING ICT NEEDS
REDUCED DEVELOPMENT
COSTS Shared infrastructure and know-how investments
among customers
REDUCEDTIME-TO-MARKET
Process automation Technological availability
HIGH LEVELQUALITY /
RISK REDUCTION
Highest quality specialized personnel, technology and infrastructure
Tailored services Continuous technology update
Outsourcing of the ICT structure is the answer to current market Outsourcing of the ICT structure is the answer to current market needs.needs.
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THE MODULE - ASP MODEL vs. TRADITIONAL THE MODULE - ASP MODEL vs. TRADITIONAL MODELMODEL
In order to better respond to new access requirements and application In order to better respond to new access requirements and application software management, the solution indicates a move toward the ASP model.software management, the solution indicates a move toward the ASP model.
Traditional Traditional ModelModel
ASPASPModelModel
“One-to-one” “One-to-many” Limited number of
large customers with highly personalized needs
Rationale
“Up-front investment”
“Pay-per-use”
Automated management of increased customer base
Reduced service costs
Initial technology investment borne by customer ( Personalized HW, SW )
Initial investment borne by Solution Provider
Usage pricing Increased flexibility and
adaptability
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THE EPIClink SOLUTIONTHE EPIClink SOLUTION
THE MODULE - FULL SERVICE PROVIDER (FSP)THE MODULE - FULL SERVICE PROVIDER (FSP)
APPLICATIONS MANAGEMENT
INFRASTRUCTUREMANAGEMENT
CONNECTIVITY MANAGEMENT
BUSINESS NEEDSBUSINESS NEEDS
OUTSOURCINGOUTSOURCING
New market conditions require that companies utilize a single interface, New market conditions require that companies utilize a single interface, capable of satisfying, with high standards of excellence, all ICT needs.capable of satisfying, with high standards of excellence, all ICT needs.
ConnectivityConnectivityServicesServices
FacilityFacilityServicesServices
ManagedManagedServicesServices
ApplicationApplicationServicesServices
FSPFSP
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THE MODULE - FULL SERVICE PROVIDER (FSP) - VALUE CHAINTHE MODULE - FULL SERVICE PROVIDER (FSP) - VALUE CHAIN
CONNECTIVITYSERVICES
FACILITYSERVICES
MANAGEDSERVICES
APPLICATIONSERVICES
ISP CSP ASP
Transport/Access
NetworkMgmt.
Web Hosting
Application HostingBase
ServicesAdvancedServices
SoftwarePlatform
Development
ApplicationMonitoring
Management
Web Agency
Consultancy
System Integration
PROFESSIONALSERVICES
EPIClink supplies companies with a complete “turnkey” solutionEPIClink supplies companies with a complete “turnkey” solution
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THE MODULE - Value THE MODULE - Value PropositionProposition
* Total Cost of Ownership** Lehman Brother - Launch coverage of the ASP industry - Agosto 2000
The EPIClink model permits business to utilize one interface for all ICT problems.
The EPIClink offering represents a savings of 30-50%** on costs related to the implementation, management and monitoring of standard applications.
With the utilization of the ASP model, businesses increase their competitive position by using the best software applications, updated continuously and automatically.
With the EPIClink model businesses eliminate the problem of recruiting and retaining quality ICT personnel by utilizing the best and most up to date resources available in the market of innovative technology.
DescriptionDescription
“One-stop-shop”
Reduced TCO*
“Best-of-breed” applications
Access to advancedknow how
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Outsourcing the management of ICT components, companies can focus on core business.
As a result of investments in improved infrastructure and control systems, EPIClink can guarantee higher levels of service than those achieved by internal management.
The EPIClink model operates on a “payment for services used” basis. This allows for simplified ICT management cost forecasting.
Via the EPIClink model, clients can utilize “up-and-running” applications in significantly shorter time frames.
The EPIClink model allows companies a higher level of flexibility and adaptability, reducing risks of obsolescence , increasing versatility and competitiveness.
DescriptionDescription
Focus on core business
Increasedreliability
Cost Control
Improvedtime-to-market
Increasedflexibility andadaptability
THE MODULE - Value THE MODULE - Value PropositionProposition
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THE SOLUTIONS - SECURITY SERVICESTHE SOLUTIONS - SECURITY SERVICES
The EPIClink Security Services offering is capable of handling all of the The EPIClink Security Services offering is capable of handling all of the available technologies, offering itself as one of the most complete and available technologies, offering itself as one of the most complete and
advanced on the international marketadvanced on the international market
SECURITYSERVICESOFFERING
System of protection to deny entry to the
“company network” by unauthorized users
Firewalling
Monitoring systems for the verification of any eventual
unauthorized intrusion
Intrusion Detection
Encryption system to guarantee confidentiality of the information transferred
on shared networks (i.e.Internet, Carrier back-
bone)
VPN
Continuously updated system of surveillance
and protection from viruses
Anti-virus
A comprehensive assessment system of vulnerable company information and the defining of corrective
policies
Vulnerability Assessment
System for filtering the content accessible on the
Internet by internal personnel
Content SecurityAuthentication system for server, users e signatures
via the use of sophisticated algorithms with
asymmetrical keys PKI (Public Key Infrastructure)
Authentication
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THE SOLUTIONS - CSP E ISP SERVICESTHE SOLUTIONS - CSP E ISP SERVICES
Connectivity Services
Facility Services
Managed Services
Security Back-upStorage Systems
ContentDistribution& Caching
HW/SW Provisionin
g
PerformanceSolution
BasicApplications
NetworkServices
Hosting Services
Co-locationCo-location HousingHousing SharedSharedHostingHosting
Quality Safety C
ontrolC
usto
mer
Car
e
DedicatedDedicatedHostingHosting
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Flat Fee/”Pay-per-use” Fee
THE SOLUTIONS - CONNECTIVITY SERVICESTHE SOLUTIONS - CONNECTIVITY SERVICES
INTERNETConnectivity
Back-UpConnectivity
CLIENTConnectivity
INTERNET connectivity services Flat Fee/”Pay-per-use” Fee Guaranteed minimum band both on the national
and international directory Band flexibility
Description Characteristics
Service which connects client users directly to the EPIClink Data Center or via the Internet
Flat Fee/”Pay-per-use” Fee Guaranteed minimum band on the back-bone of
the carrier utilized Back-up options on permanent lines (CDN) or
temporary lines (Dial/Up, ISDN)
Backup connectivity service Back-End which activates at any moment in which the principle connections experience a shut down
”Pay-per-use” Fee Permanent connections (i.e. CDN)/Temporary
connections (i.e. Dial-Up e ISDN)
Private NetworkSolutions
Creation of virtual private networks between more than one branch of the same client (Intranet) or between the client branches and those its strategic partners whether customers or suppliers (Extranet)
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EPIClink
Internet Data Center
Back-bonecarrier 1
INTERNET
Back-bonecarrier 1
INTERNETCONNECTIVITYDescriptionDescription
End-User
Internet Connectivity is the connectivity service which permits the connection between the host web-server in the EPIClink Data Center to the Internet
This allows the end-user (customers of the EPIClink client) to access the host site in the EPIClink Data Center via Internet
Usage of a wider band allows the end-user to access the Host site pages in a more timely manner
Internet Connectivity always runs on two carriers in order to guarantee service uptime even in the case of default of one of the two carriers
THE SOLUTIONS - CONNECTIVITY SERVICESTHE SOLUTIONS - CONNECTIVITY SERVICES
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EPIClink
Internet Data Center
Back-bonecarrier 1
EPIClink Customer
CLIENTCONNECTIVITY
Description Client Connectivity is the service
that permits EPIClink clients to access their server and applications positioned in the Data Center
La connection can be directed into the Data Center (case 1) or via access to the back-bone of the EPIClink carrier partner (case 2)
This service permits: access to the server for
maintenance access to the ASP applications
EPIClink Client employee
Back-bonecarrier 1
EPIClink Client
1
2
THE SOLUTIONS - CONNECTIVITY SERVICESTHE SOLUTIONS - CONNECTIVITY SERVICES
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EPIClink
Internet Data Center
Back-bonecarrier 1
INTERNET
Back-bonecarrier 1
Back-bonecarrier 1
EPIClink Client
Back-bonecarrier 1
BACK-UPBACK-UPCONNECTIVITYCONNECTIVITY
DescriptionDescription
Back-up Connectivity is the connectivity service which is activated the moment that there is a down in the principal connectivity service thereby maintaining the client’s connectivity even in emergency situations
Back-up Connectivity
THE SOLUTIONS - CONNECTIVITY SERVICESTHE SOLUTIONS - CONNECTIVITY SERVICES
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EPIClink
Data Center
Back-bonecarrier 1
EPIClink Client (Branch 1)
Back-bonecarrier 1
PRIVATE NETWORKPRIVATE NETWORKSOLUTIONSSOLUTIONS
Descrizione
Private Network Solutions allows for the creation of private networks (virtual or not) with the ability to connect multiple client branches or client branches with strategic partners (i.e. suppliers and/or customers)
Private Network Solutions permits access to applications located in the Data Center to all connected branches
EPIClink Client(Branch 2)
EPIClink Partner Client
THE SOLUTIONS - CONNECTIVITY SERVICESTHE SOLUTIONS - CONNECTIVITY SERVICES
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THE SOLUTIONS - CSP : GENERAL DESCRIPTIONTHE SOLUTIONS - CSP : GENERAL DESCRIPTION
The EPIClink Hosting Services offering represents the kernel of the ISP/CSP The EPIClink Hosting Services offering represents the kernel of the ISP/CSP offering around which the remaining services revolve. offering around which the remaining services revolve.
Co-location Housing Web Shared Hosting
Dedicated Hosting
Sale of required space and basic services
Sale of required space and basic services
HW infrastructure monitoring
Sale of required space
Supply, installation and monitoring of HW e standard operating system
Dedicated infrastructure
Sale of required space
Supply, installation and monitoring of HW, operating system and standard web server
Shared infrastructure
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THE SOLUTIONS - CSP : COLOCATIONTHE SOLUTIONS - CSP : COLOCATION
Facility Services Connectivity Services (optional)
access to all EPIClink connectivity services in modular and dynamic form
Space multiples of 1 cage (space for 4 racks) - approximately 9.5
s.m.
Technical Customer Care: 10x5 via a number of direct Customer Care Technicians
(Level II) with identification User/Pwd Network fault notification (in the case of the sale of
Connectivity Services) (via SMS, mail or telephone) Assistance with resolution in 8hr for problems related to
EPIClink supplied components (Network - in the case of the sale of Connectivity Services)
Description of ServicesDescription of Services
SLA: UPTIME: 99.99% of service (Network, Power) QUALITY OF SERVICE: Roundtrip travel to the Data Center
Access: Free access for 2 days at the Data Center for service set-up STAGING AREA: free access to the staging area for the maximum of
1 person at a time for the maximum of 4hr with 48 hr notice (excepting cases of downtime)
DATA CENTER (always accompanied by EPIClink personnel):
Monitoring: Network (in the case of the sale of Connectivity Services) Access via the web via identification systems login/pwd to the
standard functions of portale monitoring of MyView
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THE SOLUTIONS - CSP THE SOLUTIONS - CSP : : HOUSINGHOUSING
Facility Services Connectivity Services
access to all EPIClink connectivity services in modular and dynamic form
Space open or closed racks purchasable space of 1/3 (4 sockets), 1/2 (6 sockets) and 1 entire rack (12
sockets) and multiples
General services: DNS management (primary and secondary) assignment of 8 IP statistic addresses for each client 3 second level dominions for each level (xxx.it, xxx.com, xxx.eu, xxx.biz,
xxx.tech) - registration, change maintainer and management access to server for telemanagement (remote management) via Internet user administration: creation and management of users and relative
passwords to allow client access (maximum 3 users with the ability to manage said users by an administrator identified via login/pwd and https access protocol)
Technical Customer Care: 10x5 via a number of direct Customer Care Technicians with identification
User/Pwd Fault notification (via SMS, mail o telephone) assistance with resolution in 5 working hrs for lack of service availability
problems relative to EPIClink supplied components (Network e Power)
Security Shared Firewall for standard closed port (i.e. packet filtering, NAT,...) Possibility of limited customization standard (i.e. closed port POP,
SMTP, iMAP4, FTP, TELNET,...) on individual router
SLA: UPTIME: 99.99% of service (Network, Power)
Access: Free access for 2 days at the Data Center for service set-up STAGING AREA: free access to the staging area for a maximum of 1
person at a time for a maximum of 2hr with 48hr notice (excepting cases of down time)
DATA CENTER (always accompanied by EPIClink personnel):
Reporting (via web with Login/pwd recognition): standard report s on traffic and on SLA
Monitoring: Individual Network / Hardware / Router Access via web by way of systems of login/pwd recognition to the
standard functions of monitoring the MyView portal
Description of ServicesDescription of Services
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THE SOLUTIONS - CSP : DEDICATED HOSTINGTHE SOLUTIONS - CSP : DEDICATED HOSTING
Facility Services Connectivity Services
access to all EPIClink connectivity services in modular and dynamic form router installation for each client with configuration, systematic management and
monitoring on the part of EPIClink
HW e SW supply, installation, configuration and management of HW, Operating System and
Web Server on Unix platform and EPIClink’s proprietary Microsoft dedicated hardware system double electrical outlet for each machine
Space shared open rack rack access limited to EPIClink personnel
General services: DNS management (primary and secondary) assignment of 8 static IP addresses for each client 3 second level dominions at each level (xxx.it, xxx.com, xxx.eu, xxx.biz, xxx.tech)
- registration, change maintainer and management access to the server for telemanagement (remote management) via Internet user administration: creation and management of users and relative passwords to
allow client access (maximum 3 users with the ability to manage said users by an administrator identified via login/pwd and https access protocol)
Technical Customer Care: 10x5 via a number of Customer Care Technicians with User/Pwd
identification Fault notification (via SMS, mail o telephone) assistance with resolution in 5 working hrs for lack of service availability
problems relative to EPIClink supplied components (Network, HW and Operating System)
Security Shared firewall for standard closed port (i.e. packet filtering, NAT,...) Antivirus system managed by EPIClink Possibility of limited customization on standard (i.e. closed port POP,
SMTP, iMAP4, FTP, TELNET,...) on individual router Intrusion Detection system with automatic notification of attempted
intrusions
SLA: UPTIME: 99.99% of the service (Network, Power, HW, Operating
System)
Access: STAGING AREA: free access to the staging area for a maximum of 1
person at a time for a maximum of 2hrs with 48hr notice (excepting cases of down time)
Reporting (via web with Login/pwd recognition): standard report on traffic and on SLA
Description of ServicesDescription of Services
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THE SOLUTIONS - CSP : WEB SHARED HOSTINGTHE SOLUTIONS - CSP : WEB SHARED HOSTING
Facility Services Connectivity Services
access to all EPIClink connectivity services in modular and dynamic form
“potentially” unlimited entrance band (front-end) with payment on generated traffic
HW e SW supply, installation, configuration and management of HW,
Operating system and Web Server on Unix platform,Linux and di EPIClink proprietary Microsoft
shared hardware and software systems double electrical outlet Schuko for each machine
General Services: DNS management (primary and secondary) assignment of 1 static IP address for each client 3 second level dominions at each level (xxx.it, xxx.com, xxx.eu,
xxx.biz, xxx.tech) - registration, change maintainer and management
access to the server for telemanagement (remote management) via Internet
user administration: user administration: creation and management of users and relative passwords to allow client access (maximum 3 users with the ability to manage said users by an administrator identified via login/pwd and https access protocol)
possibility to create site areas with reserved access to a user group (the space to be configured directly by the client via web interface)
WEB SHARED HOSTING BASIC: available disk space on shared machine purchased in minimum
blocks of 25MB possibility of installation of dynamic pages with standard
components provided to EPIClink access only to local DB Access at the machine IIS5 platform use with Front Page components Solaris/Linux platform use with Perl script or Php4 supplied by the
client and downloaded locally daily back-up service (incremental methodology) with weekly
storage and monthly archiving per a year repair operation in the case of Sw and/or HW failure
WEB SHARED HOSTING ADVANCED: available disk space on shared machine purchased in minimum
blocks of 50MB possibility of installation of dynamic pages with standard
components provided to EPIClink access only to DB Oracle or SQL Server in back-end provided by
EPIClink definition and activation of the centralized DB structure will be
supplied by EPIClink as a project and paid for in the start up fee IIS5 platform use with Front Page components Solaris/Linux platform use with Perl script or Php4 supplied by the
client and downloaded locally daily back-up service (incremental methodology) with weekly
storage and monthly archiving per a year repair operation in the case of Sw and/or HW failure
Description of ServicesDescription of Services
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THE SOLUTIONS - HW / SW PROVISIONING SERVICESTHE SOLUTIONS - HW / SW PROVISIONING SERVICES
EPIClink can supply quickly clients with all necessary HW and SW. EPIClink can supply quickly clients with all necessary HW and SW.
EPIClink is able to offer initialed partnership agreements advantageous to their clients EPIClink is able to offer advantageous Leasing contracts as a result of management agreements drawn up by
shareholders
Description of Services
Ready-to-go EPIClink is able to offer their clients HW and
SW configurations which are pre-configured in ga manner which allows the client’s infrastructure to go “Live” quickly (1 week Max)
Global Partnership Program EPIClink is able to offer initialed partnership
agreements with the principle HW Vendors (i.e. Sun, Compaq, Cisco, Dell, HP,...) and SW Vendors (i.e. Microsoft, Oracle, ...). This permits the client to purchase their infrastructure needs while taking advantage of EPIClink’s advantageous discounts, delivery terms and guaranteed assistance
EPIClink also has a signed agreement with Intesa BCI which allows EPIClink to offer advantageous Leasing contracts to their clients
Set-Up EPIClink offers installation and configuration
services to their clients of all of the infrastructure of active Network, HW and SW at the EPIClink Data Center
General description
System Migration
EPIClink can offer their clients a system migration service to the Data Center and eventually to the new technologies at EPIClink’s disposal
The service is supplied using procedures and highly specialized personnel in order to guarantee rapid and high quality operations
Server on-demand
EPIClink is able to offer their clients the possibility of building their own HW real time architecture according to their needs
The service “Server on-demand” is offered via cluster systems which are only activated at peak times according to need
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THE SOLUTIONS - STREAMING SERVICESTHE SOLUTIONS - STREAMING SERVICES
General Description EPIClink’s “Streaming Services” are services which permit their clients to transmit video and audio events
via the web The service furnished by EPIClink provides the client with support for the decodification of video signals
and their conversion to a format compatible to web transmission. The service also provides for the distribution of a transmission band specially designed and flexible, calibrated to specific client needs
Web Casting Web Streaming The service of “Web Casting” permits clients to transmit
audio/video events “live” (indirect) via their own web site.
This service is useful for clients who wish to transmit the following type of events via Internet:
video-conference company events (executive communications to
employees, customers, suppliers) “live” product or services presentations interviews generic events: sports, musical, political, television
events The service is provided by EPIClink via their own
technological infrastructure which can guarantee high level quality and partnership with the leading operators in this sector.
The service of “Web Streaming” permits clients to transmit audio/video events ”On-demand” (pre-registered) via their own web site.
This service is useful for clients who wish to provide on their web site the following pre-registered events accessible via Internet :
commercial presentations/video clips registrations of video events e-learning videos for the development of their
personnel or related to new product launches for customers
The service is furnished by EPIClink via their own technological infrastructure which can guarantee high level quality and partnership with the leading operators in this sector.
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THE SOLUTIONS - FACILITY SERVICES THE SOLUTIONS - FACILITY SERVICES : : VIEW SERVICESVIEW SERVICES
General DescriptionGeneral Description
EPIClink puts at your disposal a web cam which show ongoing operations inside the Control Room which is the center in which occur the constant monitoring operation of the net, servers and applications
The service is made available via Web by way of a restricted access to the MyVieW portal
The service allows the client to control the effective execution of monitoring on the part of EPIClink 24x7x365
EPIClink allows the installation of a web cam which permits the constant visualization of installed servers
The service is made available via web by way of a restricted access to the MyView portal
The service allows the client to physically control their server in order to ascertain in person that no personnel accesses the server in order to perform unauthorized operations
EPIClink also offers the possibility of “recording” and image storage in order to verify at a future date any eventual unauthorized access not noted in “real time”
The service of recording is an cost which is not included in the base cost in that it depends on the length of time the client wishes to conserve the information
View Services allows for remote physical monitoring of the client’s servers in real time 24x7x365 and for the monitoring operations of EPIClink
Control Room View Server View
Description of Services
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THE SOLUTIONS - MANAGED STORAGE SERVICESTHE SOLUTIONS - MANAGED STORAGE SERVICES
The EPIClink offer of Managed Services is capable of covering all the client’s needs The EPIClink offer of Managed Services is capable of covering all the client’s needs guaranteeing high level flexibility and high service levels. guaranteeing high level flexibility and high service levels.
Back-upServices
StorageServices
Value Added
Services
Copy of data on off-line support not directly connected with the servers of the involved systems
The data are not usable for real time operations but are used as archives and as a base for eventual recovery services off-line (the systems undergo downtime in order to “load” back-up data)
Copy of data on on-line support directly connected to the servers of the involved systems
The data are used for real time operations and
are typically used to increase reliability and availability of the data
the data are also used to perform operations of “on-line” development and real time recovery
Services of data and systems recovery in the case of a “major crash”
The recovery services can be implemented in synchronized or unsynchronized modality according to the policies and architecture implemented
Disaster RecoveryServices
Value added services in support of the client in order to optimize their systems performance and the construction of a solution which better responds to the specific needs of the client
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THE SOLUTIONS - SYSTEM MANAGEMENT SERVICESTHE SOLUTIONS - SYSTEM MANAGEMENT SERVICES
System Management Services offers the complete management and reliability of System Management Services offers the complete management and reliability of the client’s system HW e SW located at the EPIClink Data Center. the client’s system HW e SW located at the EPIClink Data Center.
General description
The service provides constant monitoring and management (24x7x365) of the entire IT infrastructure
All operations are carried out by a control center open 24x7 (Control Room) which represents the heart of the system
The operations are supported by an advanced monitoring and management platform ESM (Enterprise System Management) which provides constant, automatic, and preventitive monitoring of the entire IT infrastructure
Detail characteristics
24x7 monitoring of the entire IT infrastructure: Network, HW, Operating System, Web server, Generic SW applications and distributed in ASP modality
The monitoring system functions in a preventative mode identifying alert thresholds for each component in order to prevent eventual system shut downs or overall performance reduction of the infrastructure
The monitoring system implemented by EPIClink is able to monitor not only system status but also comprehensive performance levels in an continuous manner.
When the defined threshold is surpassed the ESM platform signals the problem to the EPIClink personnel in the Control Room activating, in real time, the trouble shooting process
The system is configured to automatically send, upon verification of the specific event, an alert to the client via SMS, e-mail o telephone
EPIClink also offers assistance services in the case of down time or a crash of the systems, both HW and SW
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THE SOLUTIONS - PERFORMANCE SOLUTION SERVICESTHE SOLUTIONS - PERFORMANCE SOLUTION SERVICES
Given the increasing importance of web services distributed by companies both from a Given the increasing importance of web services distributed by companies both from a B2B and a B2C viewpoint EPIClink has implemented a sophisticated technological B2B and a B2C viewpoint EPIClink has implemented a sophisticated technological platform which allows clients to optimize their Web services. platform which allows clients to optimize their Web services.
PerformancePerformanceSolutionSolutionServicesServices
Performance Laboratory
Performance Optimizer
Testing service to assure the desired performance level of
the web site in design and set up phase
Monitoring service to optimize the performance of a web site already actively
“in production”
Distribution& Caching
Content Distribution e Caching service aimed at
optimizing system services
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THE SOLUTIONS - PROFESSIONAL SERVICESTHE SOLUTIONS - PROFESSIONAL SERVICES
General Description EPIClink “Professional Service” are value added consultation services for clients who wish to use the high
level of know-how and experience of EPIClink’s personnel in the design of excellent solutions for the client’s technological infrastructure and applications.
Content Distribution& Caching Security Storage Systems
CONTENT DELIVERY ASSESSMENT AND DESIGN SERVICES: the EPIClink experts measure the effectiveness of the site in distributing contents to users. Upon completion of the assessment, the EPIClink experts define the best architectural solution with the view of improving the end-user experience in navigating the site
STREAMING MEDIA ARCHITECTURE ASSESSMENT: the EPIClink experts support the client in defining the best solution for the distribution of audio e video broadcast services
Secure Web Site Design&Configuration
System&Network Penetration Testing
Cyber Attack Management Services Configuration
Security Audits Security Training Security Planning VPN Design&Deployment
Service Site and Operating Systems
Hardening Operating System Hardening
Back-up Assessment Services Back-up Design &
Implementation Storage Assessment Services
Consulting on-demand System Architecture
Validation & Assessment Site migration Service Capacity Planning
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THE SOLUTIONS - ASP OFFER: COMPLETE STRUCTURETHE SOLUTIONS - ASP OFFER: COMPLETE STRUCTURE
Hosting Services
Trouble ShootingCus
tom
er C
are
Connectivity Services
ERP
Enterprise E-businessApplication Suite
Customization & Integration Services
Facilities Services
Security Services
Applicazioni Complementari (Messaging, DM, KM, Profiling tools, ...)
CRM BI Corp.Portal e-Comm. e-Procur.
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THE SOLUTIONS - ASP OFFERTHE SOLUTIONS - ASP OFFER
Enterprise Applications
E-business Applications
Support Applications
Vertical Solutions
ERP (Enterprise Resource Planning) CRM (Customer Relationship Management) Business Intelligence
Corporate Portal E-commerce E-procurement / e-marketplace
Messaging Document Management Decision Support System Profiling tools ...
Billing, Supply Chain Management, ...
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THE DATA CENTERTHE DATA CENTER
The EPIClink Data Center supplies the necessary environment to guarantee continuous to the entire ICT infrastructure of client companies (network, servers, applications) 24 hours/day and 7 days/week. Particular attention has been paid to security, including a system of video cameras with complete coverage and an armed guard service.
Inside this structure, EPIClink is able to guarantee the highest level of reliability by way of a mechanism of sub systems which provides for duplicate suppliers of both band and energy, in addition to a series of back-up systems.
The infrastructure realizzate all’interno del EPIClink Data Center offrono SLA (Service The infrastructure realizzate all’interno del EPIClink Data Center offrono SLA (Service Level Agreement) which allows us to guarantee a 99.99% service levelLevel Agreement) which allows us to guarantee a 99.99% service level
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DATA CENTER: TECHNOLOGICAL DATA CENTER: TECHNOLOGICAL CHARACTERISTICSCHARACTERISTICS
BIOMETRIC SENSORS FOR ACCESS CONTROLBIOMETRIC SENSORS FOR ACCESS CONTROLPrint recognition sensors authorize entrance to and exit from the Data Center by way of biometric recognition.
UPS GENERATORS UPS GENERATORS The continuous functioning of all of the structures is guaranteed by the UPS system (Uninterruptible Power Supply). UPS automatically protects the Data Center from possible power interruptions.
HVAC SYSTEMSHVAC SYSTEMSHVAC systems (Heating, Ventilation, Air Conditioning) guarantee automatic temperature control in all areas of the Data Center.
SISTEMI DI RILEVAZIONE E SOPPRESSIONE INCENDISISTEMI DI RILEVAZIONE E SOPPRESSIONE INCENDIThe Data Center is equipped with innovative systems for the signal and suppression of fires which, together with intelligent systems for the signal of increased heat levels, prevents the possibility of damage to the instrumentation present in the Data Center
OPERATIONS CONTROLOPERATIONS CONTROLAll internal Data Center activities are constantly monitored by NOC (Network Operations Center) which supervises the the functioning of the net and the Control Room which has complete control of all of the equipment, as well as the internal security
MOVEMENT SENSORS AND VIDEO CAMERASMOVEMENT SENSORS AND VIDEO CAMERASElectronic sensors and video cameras positioned at all critical points, both inside and outside of the building, and functioning 7 days/week, 24 hrs/day, immediately note any unauthorized movement..
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