IJIS Institute - Mobility Jan2012
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Transcript of IJIS Institute - Mobility Jan2012
Office of Science and Technology
Secure Mobility at the Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) and the US Marshals Service (USMS)
Rick HolgateAssistant Director / CIO, ATF
IJIS Institute Industry BriefingJanuary 19, 2012
Office of Science and Technology
innovative applications of science and technology 2
ATF Organizational Snapshot (round numbers)
2,560
806
1,738
Personnel
Special Agents
Industry Operations Investigators
Other Professional Staff
802
26022
Resources ($M)
Firearms
Arson and Explosives
Alcohol and Tobacco
January 19, 2012
United States Marshals Service
94
3,912
1,460
Personnel Breakdown
US MarshalsDeputy US Marshals/ CIAdmin and Support
467
401
2633541
Resource Breakdown ($M)
Judicial/Courthouse Security
Fugitive Apprehension
Prisoner Security/ Transport
Witness Protection
Tactical Operations
USMS Organizational Snapshot
January 19, 2012 innovative applications of science and technology 3
Office of Science and Technology
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Factors Driving Mobility at ATF & USMS(& for the Next-Generation Federal Worker)• Law enforcement and regulatory missions
– Most work happens away from the office– Productivity enhancement
• Emergent situations– Special operations, major events, ESF 13, COOP/DR,
…
• Increasing demand for real-time information– “Knowing what we know”
• Telework / real estate costs• Predominantly controlled unclassified informationJanuary 19, 2012
Office of Science and Technology
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ATF Organizational Snapshot (round numbers)
-
2,000
4,000
6,000
8,000
10,000
12,000
2,560
806
1,738
2,400
Contractors / Task Force Of-ficers / Others
Other Pro-fessional StaffIndustry Opera-tions Investiga-tors
Special Agents -
2,000
4,000
6,000
8,000
10,000
12,000
6,500
1,200
4,000
750 200
iOS
Cell phones
BlackBerries
Cellular Broadband
Laptops (w/secure WiFi)
January 19, 2012
Personnel Mobile Data Devices
How do we simplify and make more cost-effective?
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Expected Trends at ATF, 2012-2013
• Reduction in onboard personnel– From c. 5,000 today to c. 4,500 in 2013
• Reductions in traditional seats– Today: 6,500 laptops, 1,000 desktops– 2012/2013:
• c. 700 fewer users• c. 700 “remote access seats” (involving minimal hardware) for
task force officers, personnel security investigators, etc.• c. 1,400 fewer traditional hardware seats
• Increased reliance on mobility/telework and associated seamless infrastructure
January 19, 2012
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From an IT Perspective…Our Priorities
January 19, 2012
Integrate and expose our mission dataReengineering legacy systems and data to achieve a service-oriented environment
Refine and advance our infrastructureExploring new models to maximize efficiency
Support our mobile workforceProviding the right set of tools and capabilities
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IT as a Service
Today• Seat management
(ESA III)• Human resources
(HRConnect)• Financial management
(UFMS)• Learning management
(learnATF)
Tomorrow• Email / collaboration
• User experience (devices / desktops / management)
(ESA IV)• Application hosting /
application services (ESA IV)
• Video / digital media management (DECS)
January 19, 2012
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Environmental Trends
• Ubiquitous, untrusted networks …• …but still not quite universal connectivity• Increasingly capable consumer devices• Compelling consumer/commercial services• “Consumerization of IT”
January 19, 2012
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Supporting the Workforce and Workplace of the Future
• Lean office infrastructure– Voice/data, desktops, space, …
• Right mobile tools for the right people– “Managed diversity” and affordability
• Enterprise infrastructure implications and evolution– Efficiency and adaptability
• Evolving applications to be more mobile-friendly
January 19, 2012
80% of ATF workforce is telework-eligible and/or works regularly outside the office
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Challenges
January 19, 2012
Rapidly changing and escalating expectations of users for availability, usability, and functionality in mobile environments
Need for new techniques and technologies to secure and manage such devices
Evolving workforces and work styles
Need to incorporate increasing mobility into a cost-effective portfolio of user equipment
Potential impacts of combined personal and business usage of such devices
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Overall ATF/USMS Pilot Objectives
• Deliver meaningful functionality• Test relevant and complete use cases• Understand technical and cost obstacles and
implications• Demonstrate the ability to secure and manage
the devices
January 19, 2012
…while maintaining device/OS-independence and engaging interested DOJ Components
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Core Issues
Economics Devices Apps
Policies Security
January 19, 2012
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Security and Functionality:Risk vs. Reward
January 19, 2012
Access to (enterprise, device) functionality
Scope and complexity of security
BYOD
“Enterprise device”
Office of Science and Technology
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Competing Models
• Convenient, flexible, “BYO”
• “Simple” security, policies• Limited enterprise
functionality
• Enterprise-managed device• More complex security,
policies• Rich enterprise functionality,
constrained personal useJanuary 19, 2012
Enterprise apps/data
Personal use
Enterprise apps/data/device
Personal use
Office of Science and Technology
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User Mobility Scenarios
Application Deployment Scenarios
Functional User Scenarios
Executive ATF & USMS
Operational USMS 1811
Operational ATF 1811
Operational ATF 1801
Office productivity (email, calendar, contacts)
X X X X
Legacy/desktop applications via Citrix
X X X X
Document collaboration X X X X
App Store applications with enterprise data
X X X X
Custom applications X X
Web applications (internal, external) X X X X
Video management X X
January 19, 2012
Office of Science and Technology
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Exposing Enterprise Functionality to Mobile Users
January 19, 2012
Mobile Users
Legacy Thick-Client
Apps
Enterprise Services
Enterprise Web Apps
Virtualization
“Light” Custom Mobile Apps
Expose through Commercial Apps(BI, content management, VoIP, …)
Rebuild/Re-skin for Mobile Devices
“Light” Custom Mobile Apps
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Application Deployment Strategies
January 19, 2012
Enterprise Data:Business Intelligence
Document Authoring, Collaboration using Enterprise Content:• WebDAV• Enterprise Content
Management System• IDEA/MyFX (?)
Enterprise Apps:• NFOCIS (ATF case
management)• JDIS (USMS)• MS Office• Content repository
Sandboxed Access to Enterprise Productivity (Exchange, etc.), Internal Web Apps (ATFWeb, HRConnect)
Training and Reference Materials(internal content management)
VoIP/Phone Integration
VPN for Enterprise Access
Soft Token for Two-Factor Authentication
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Application Deployment Strategies
January 19, 2012
External Web Apps:• WebTA• learnATF/learnDOJ• eTrace
Personal accounts (?)Gmail, Yahoo, Hotmail
Video surveillance and evidence management(Provided as a cloud-based service)
Dictation for integration with productivity apps
Personal applications (?)
Collaboration
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Application Deployment Principles
• Don’t break the usability and convenience• User-driven innovation is critical• Strive for simplicity• Identify minimum technology footprint necessary
to deliver the required functionality• Deliver cross-application integration where
logical• Provide single sign-on where/whenever possible
January 19, 2012
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Mobile Application Considerations
January 19, 2012
Source: Gartner
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Policy Implications
• Personal vs. government devices• Personal uses
– Applications– Data
• Commercial application purchase and distribution
• iTunes on the desktop
January 19, 2012
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Pilot Results: The Good, Bad, Ugly
• Good– Light at the end of the tunnel– Not repeating mistakes of the past (collaboration,
common solutions)
• Bad– Still a net cost/investment– Haven't yet taken costs out (devices, real estate, ...)
• Ugly– Not quite as simple as we hoped (use cases)– Mobile v1 pilot
January 19, 2012
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Additional Future Opportunities
• Enterprise integration– VoIP, VTC, file shares, virtual desktops, …
• Integration with third-party hardware solutions– Biometrics
• Moris3 – fingerprint/face/iris – DHS US VISIT
– RFID/Barcode• Inventory, seized assets
• Enhanced communications– Encrypted/secure voice, text, chat
• Nirvana: Mobile case managementJanuary 19, 2012
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Where This is Leading:Future Mix of User Devices & Services
• Phone, Slate, Virtual Desktop Infrastructure, …– Simple, manageable, highly functional mobile devices
(probably brought by our employees)– Workforce segmentation– Apps and data available anywhere / from any platform– Desktop interface and power if/when needed
• Office “kiosks”; home
– Tighter security management– Significantly lower cost per user
January 19, 2012
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Evolving Diversity of “Seats”
• Manageable, managed diversity• Dependent on workforce segmentation• From laptops & desktops to…
– Mobile devices (including GFE and BYO)– Virtual desktops / remote access services
• …While maintaining affordability of device/service portfolio
January 19, 2012
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Consumer Mobile Devices?Windows PCs?
RequirementsWhere are the
For
Business Case
Email?Web browsers?BlackBerries?
Mission Needs
Disruptive Commercial Technologies
January 19, 2012
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Mobility is Disruptive
• Consumer technology outpacing enterprise comfort
• Traditional models and mentality cannot hold• Mobility is the next generation of IT infrastructure
delivery– Not a passing fad or a separate “project”
• Many grass roots efforts across the federal space– Risk of divergent approaches– Value of the collective federal enterprise
January 19, 2012
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Draft Federal Mobility Strategy1. Incorporate the power and possibilities of mobility into Federal
government efforts.
2. Build mobile technologies/services for reuse and share common services among agencies and public developers.
3. Efficiently manage mobile and wireless acquisition, inventory, and expenses.
4. Create a government-wide foundation to provide mobility services and functionality needed in all agencies.
5. Foster collaboration to accelerate mobility across government.
6. Establish governance structure for Federal mobility.
• Comment (through Jan 23) on the framework at:mobility-strategy.ideascale.com
January 19, 2012
Office of Science and Technology
Questions?