IIE Conference June 2014_FINAL

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Generations in Today’s Workplace Elaine Johns President / CEO – EnerVision, Inc.

Transcript of IIE Conference June 2014_FINAL

Cooperative Management Today

Generations in Todays WorkplaceElaine JohnsPresident / CEO EnerVision, Inc.

Who am I? --- Who is EnerVision?Elaine Johns1985 B.I.E. graduate from Georgia TechStarted in IT industryMoved to electric utility industryMember of group which founded EnerVision, Inc. in 1997President / CEO since 2007EnerVision, Inc.Management and technical consulting company specializing in the electric utility industryLocated in Atlanta, GA~ 20 employees, projects in 30+ states

#Understanding Generational DifferencesPeople resemble their times more than they resemble their parents

There may be people from four different generations working together, all with different career ethics, goals and values

#3Understanding Generational DifferencesBusiness objective: Communicate better in the workplaceInstill confidence and trust in each otherUltimately, a win-win for company and employeeWhats in it for me????Learn about the differences of each generationLearn how to minimize generational conflict

#4The GenerationsGeneration XBorn 1966-1980 Age 34-48Independent, Latchkey Kids, Adaptive, Unfazed by Change, Frequent Feedback

Traditionalists Born 1922-1946 Age 68+Loyal, Patriotic, Hard Working, Fiscally Conservative, Faith in Institutions, No News is Good News

Millennials Born 1981-2000 Age 14-33Less Competitive, Open-Minded, Globally Concerned, Uninterested in Seniority, Time Not a Promotion Factor, Focus on Results/Teamwork, Obsessed with Feedback

Generation 2020 Born After 2000Age 13 & UnderTo Be Determined

Baby BoomersBorn 1947-1965 Age 49-67Question Authority, Idealistic, Problems with Change, Lots of Kids/Divorces, Competitive, Bide Time for Promotion, Yearly Feedback

#The Generations

Working Side-by-SideSource: The Future of Work: 2020 Workplace http://www.slideshare.net/Rypple/karie-willyerd-webinar-2020-workplace #Goal: understanding where each generation is coming from6Traditionalists1937 Hindenburg tragedy Disneys first animated feature (Snow White)1941 Hitler invades Russia1941 Pearl Harbor; U.S. enters World War II1945 Atomic bombs dropped on Japan World War II ends in Europe and JapanBaby Boomers1947 Jackie Robinson joins major league baseball1950 Korean War begins1954 Civil Rights Movement begins First transistor radio1963 President Kennedy assassinated1965 U.S. sends troops to VietnamMajor Events While You Were Growing UpGeneration X1969 U.S. moon landing1969 Woodstock1970 Womens liberation demonstrations1973 Global energy crisis1976 Tandy and Apple market PCs1979 Three Mile Island accident1980 John Lennon killed

Millennials1981 AIDS identified1986 Chernobyl disaster1987 Stock market plummets1990 Operation Desert Storm Nelson Mandela released1995 Bombing of Federal building in OK 1999 Columbine High School shootings

#Compelling Messages From Formative YearsChange the worldWork well with othersLive up to expectationsDuck and coverBe anything you want to be

Technology Era:Television

Baby Boomers

Make do or do withoutConsider the common goodStay in lineSacrificeBe heroic

Technology Era:RadioTraditionalists

Dont count on itHeroes dont existGet realTake care of yourselfAlways ask why?

Technology Era:Personal ComputerGeneration X

You are specialLeave no one behindConnect 24/7Achieve now!Serve your community

Technology Era:The InternetMillennials

Source: http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf#8Trivia!Who was the leader of Chicago organized crime in the 1920s?If you asked me if I liked a song and I said Fo Shizzle, did I like the song or not?In an episode of I Love Lucy, Lucy tries to sell what tonic?What kind of car did Ferris borrow from Camerons father in Ferris Buellers Day Off?

For Sure!

1961 Ferrari 250 GT California

Al Capone#Each generation was shaped and molded by markedly different societal influences during its developmental yearsThe variety of trivia illustrates the breadth of influences to the generations

9This mens hair care product came in a tube and a little dabll do yaTrivia!

Pokmon is short for

What festival represents the pinnacle of the hippie movement?Who was the first female to fly solo across the Atlantic Ocean?

Amelia Earhart

Woodstock!#Each generation was shaped and molded by markedly different societal influences during its developmental yearsThe variety of trivia illustrates the breadth of influences to the generations

10What was Fonzies full name on Happy Days?Trivia!Who was the world heavyweight boxing champion for most of the 1940s?Whos Momma always said: Life is like a box of chocolatesWhat show became the second cartoon on in primetime?

Arthur Fonzarelli

Joe Louis

Forrest Gump#Each generation was shaped and molded by markedly different societal influences during its developmental yearsThe variety of trivia illustrates the breadth of influences to the generations

11The Generations At WorkNot everybody in the workplace is motivated by the same things anymoreGetting the most out of each generation requires flexibilityWhen companies get it, both the company and the employees win

#Goal: understanding where each generation is coming from12Lets Play the GENERATION GAME!#The Generation GameNeed a volunteer from each of the Generations:MillennialsAge 14 33Generation XAge 34 48Baby BoomersAge 49 67TraditionalistsAge 68+Come up to the frontSimply answer the multiple choice questions!

#Question # 1 Communication StyleWhich of the following is your preferred communication style in the office?

In personPhone / e-mailE-mail / textingTexting#Question # 2 Work / Life BalanceHow do you define your work / life balance?

I dont have one: long hours to maintain job securityI dont have one: long hours = identity / sense of contributionI have a balanceIm working on it#Question # 3 - RewardsWhat is your idea of a reward for a job well done?

Pat on the backMoney, title, recognitionFreedom day offMore meaningful work / projects#Question # 4 Changing JobsWhy would you change jobs / companies?

Wouldnt - company loyaltyTo do something differentIts necessaryRoutine#TraditionalistsBaby BoomersGeneration XMillennialsOutlookPracticalOptimisticSkepticalHopefulWork EthicDedicatedDrivenBalancedAmbitiousView of AuthorityRespectfulLove/HateUnimpressedRelaxed, politeLEADERSHIP BY . . . HierarchyConsensusCompetenceAchievement, pulling togetherRELATIONSHIPSSelf-sacrificePersonal gratificationReluctance to commitLoyal, inclusivePERSPECTIVECivic-mindedTeam-orientedSelf-reliantCivic-mindedTURN-OFFSVulgarityPolitical incorrectnessClichs, hypeCynicism, condescensionSource: http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdfChallenges for Managers#19TraditionalistsBaby BoomersGeneration XMillennialsOutlookPracticalOptimisticSkepticalHopefulWork EthicDedicatedDrivenBalancedAmbitiousView of AuthorityRespectfulLove/HateUnimpressedRelaxed, politeLEADERSHIP BY . . . HierarchyConsensusCompetenceAchievement, pulling togetherRELATIONSHIPSSelf-sacrificePersonal gratificationReluctance to commitLoyal, inclusivePERSPECTIVECivic-mindedTeam-orientedSelf-reliantCivic-mindedTURN-OFFSVulgarityPolitical incorrectnessClichs, hypeCynicism, condescensionSource: http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdfChallenges for Managers#20Use a personal touch. Make face-to-face contact. Computer-driven communication sometimes alienates members of this generation.Be mindful of age and experience. Show them that their experience is viewed as an asset rather than a liability.Capitalize on experience. Consider setting up mentoring relationships that match senior employees with younger ones.Traditionalists at Work Recruit and RetainSource: http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf#21Offer flexible work arrangements: telecommuting, adjustable scheduling, personal time to handle family and caretaking matters.Provide challenging work opportunities, horizontal movement, learning opportunities.Offer phased retirement programs.Offer health and wellness programs to foster healthy life styles.Boomers at Work Recruit and RetainSource: http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf#22Generation X at Work Recruit and RetainShow them lots of options for their workplace schedule.Allow them to work autonomously.Tap into their adaptability. Generation Xers are typically flexible, and many are independent operators. Give them an important task that needs to get done; theyll likely get it handled!Give FAST (Frequent, Accurate, Specific, Timely) feedback in order for them to build their skills and improve their resumes.Source: http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf#23Millennials at Work Recruit and RetainTap an outstanding employee from the Millennial Generation to talk to the candidate about the company.Provide flexibility to allow them to pursue their many outside interests.Get them involved in meaningful volunteer efforts. These workers are community-oriented and are graduates of required community service hours.Count them in on benefits like 401(k) plans. Millennials are financially savvy.Use their capability to access and share information quickly. This is the most technologically and globally aware generation.Pair them up with older mentors. On surveys, Millennials say they resonate most with the Baby Boom and World War II generations.Help them learn interpersonal skills for the workplace. They may need to be rescued from difficult situations while they develop these skills.Source: http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf#24Whats in Common?Flexibility is important regarding work-life balanceHighest indicator of satisfaction is to feel valued on the jobCareer development is a high prioritySupportive work environment where they are recognized and appreciated with rewards for resultsAnd, most importantly, all generations value trust and want respect#Understanding Generational DifferencesBusiness objective: Communicate better in the workplaceInstill confidence and trust in each otherUltimately, a win-win for company and employeeWhats in it for me????Learn about the differences of each generationLearn how to minimize generational conflict

#26THANK YOU!Elaine JohnsPresident/CEO

4170 Ashford Dunwoody RoadSuite 550Atlanta, GA 30319678-510-2910 (office)[email protected]

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