IIA Client Reference A4

IIA Client Reference Institute of Internal Auditors

Version 2.2 November 2015 Pearson Confidential of 6 Sections Revised: 3.1

FRONT DESK ADMINISTRATION 1.1 RULES DOCUMENT

Pearson Professional Centers Professional & Regulatory Candidate Rules Agreement

Pearson VUE Authorized Centers and PVTC Selects

Candidate Rules Agreement

Candidates testing in Hungary Hungarian translation of the Professional & Regulatory Candidate Rules Agreement at PPCs or the Hungarian translation of the Candidate Rules Agreement at PVTCs and PVTC Selects.

1.2 IDENTIFICATION

Identification Requirements

Primary required; do not seat a candidate for an exam unless he or she provides one form of valid ID. Candidates are required to provide one valid form of identification, as

described in the Policies & Procedures Guide. The ID must have a photo but does not require a signature.

Before turning away an IIA candidate because of insufficient identification, contact the call center and ask to speak with an IIA program coordinator regarding the situation. The program coordinator will confirm whether or not you should allow the candidate to test and in certain cases may contact IIA for confirmation. Candidates with no identification whatsoever may be turned away without contacting the call center.

Primary ID Standard list

Secondary ID Not required

Local Language ID Government-issued local ID is acceptable as long as the ID meets the established Pearson VUE guidelines.

1.3 NAME-MATCHING GUIDELINES

Candidates with minor name discrepancies may be admitted at the administrator's discretion if all available IDs have been checked and it is believed the candidate is the same person shown on the IDs. Acceptable discrepancies include: Discrepancies due to technical limitations (e.g. name shortened) Typographical errors (e.g. minor misspellings) Traditional/cultural variations (e.g. abbreviated or shortened names, initials, missing middle names) If the candidate has legally changed his or her name since filing his or her application with IIA, he or she must bring an original marriage certificate, divorce decree, or legal name change document to the test center. Documentation of legal name change is required even if the photograph otherwise matches the candidate's identification.

1.4 DEMOGRAPHIC CHANGES

Only changes to email addresses are permitted.



1.5 ADMISSIONS DATA

Digital signature, palm vein, photograph Note: Collected only at test centers that have the necessary admissions equipment to capture the data. Test centers delivering IIA exams in China are required to have digital signature, palm vein, and digital photograph equipment.

1.6 ADMISSIONS DATA WAIVERS

Candidates who refuse to submit a palm vein pattern, photograph or signature may be allowed to test. Prior approval from IIA is not necessary. If a candidate refuses to have his or her palm vein pattern, photograph or signature taken, allow the candidate to test and file an incident report.

1.7 DOCUMENTS REQUIRED TO TEST

IIA candidates are asked to bring a hard copy version of their Confirmation Letter and IIA Authorization letter to the test center for verification. These letters are not a requirement to be able to sit for the exam. Candidates in Japan are no longer required to show these letters to be able to sit for the exam.

1.8 LATE ARRIVALS

30 minutes

PROCTORING 2.1 ITEMS ALLOWED IN THE TESTING ROOM

Personal Items Pearson VUE standard policy

Noteboard/Booklet One erasable noteboard booklet and pen. If a booklet is unavailable, provide the candidate with a single noteboard.

Calculators The exam has a built-in calculator exhibit. However, candidates testing at a Pearson Professional Center may use a test center calculator upon request. Candidates testing at a PVTC Select test center or Pearson VUE Authorized Test Center may only use the calculator built into the exam. Personal calculators are not allowed at any test center.

Exhibits IIA candidates are allowed to bring a translation dictionary into the testing room. Inspect the pages of the dictionary to make sure there is no writing/notes on the pages. No loose pages are permitted inside the dictionary. Monitor the candidate during the exam to ensure the candidate is not writing in the dictionary, and inspect the pages of the dictionary after the exam to make sure the candidate has not written in the dictionary. Only direct word-to-word dictionaries are allowed. The dictionary may not provide definitions to words. No electronic translations dictionaries are allowed.

Headphones N/A

2.2 BREAKS

Scheduled None



Unscheduled Permitted

Leave Building Candidates are not permitted to leave the building at any time during an exam.

Access to Personal Belongings

Only if necessary, such as medication and food

2.3 EXAM EVENTS/RESULTS

Tutorial None; a tutorial is available on the IIA website.

Non-Disclosure Agreement

Untimed; candidates must accept the terms of the agreement, or they may not continue with the exam, and all fees will be forfeited. If the candidate spends more than ten minutes in the NDA using the time to "brain-dump" and write notes on the erasable noteboard, inform the candidate that he or she must accept or decline the NDA and proceed into the next section of the exam.

Exam Exam times vary

Survey Varies by exam. The following exams have a 5-minute survey that is included in the appointment time: IIA-CCSA, IIA-CFSA-Bank, IIA-CFSA-INS, IIA-CFSA-SEC, IIA-CGAP-INTL, IIA-CGAP-US.

Item Review Candidates use the Next and Previous buttons to move between questions. Candidates may leave questions unanswered and return to them later. There is no item review for the QIAL exams.

Results Official: No Onscreen: Yes. A score report containing the candidate's unofficial exam results will print at the end of the exam. The candidate will be notified of his or her official exam results by the IIA. Candidates with questions about exam results should be directed to contact the IIA. (In general, the candidate should be referred to the IIA institute or office through which the candidate applied and registered for the exam.) Results for candidates taking the QIAL exams or exams ending in "DS" or "Delayed Score" will not be immediately available. Printout: Yes

2.4 ADMINISTRATOR RESTRICTIONS

Test administrators may not take IIA exams.

A resigned test administrator must wait two years before taking an IIA exam.



SUPPLEMENTAL INFORMATION 3.1 EXAM INFORMATION

All questions are multiple-choice and presented one at a time on the computer screen. Candidates use the Next and Previous buttons to move between questions. Candidates may leave

questions unanswered and return to them later. During the exam, candidates may mark questions that they want to review later. After finishing the

exam, candidates may review the questions they marked, along with any other question in the exam, and may change answers. The review time is included in the total amount of time allowed for the exam.

Exams are available in many languages. Exams have a toggle that allows the candidate to see the item in English. For example a Chinese language exam will display the item in Chinese and the toggle will show the same item in English.

The IIA exams in China will be delivered in four 10-day windows each year. Exams will typically be delivered in March, June, September, and December of each year. Sites in China delivering IIA exams will need to have flexibility to add additional hours on an as needed basis to accommodate additional capacity.

3.2 REGISTRATION AND SCHEDULING

Registration Methods

IIA candidates can register and schedule by: Visiting the candidate website (http://www.pearsonvue.com/IIA). Calling the IIA registration number at the call center.

A candidate provides his or her IIA candidate ID to a call center agent. The candidate ID is printed on the Authorization Letter that the candidate receives from IIA. The agent then helps the candidate schedule an appointment over the phone. Global phone numbers can be found at http://pearsonvue.com/iia.

Note: Registration and scheduling are not available through test centers.

Registration Information

Candidates are responsible for selecting the particular language in which they want the exam to be delivered.

IIA candidate records are not shared with any other exam sponsor. This means that you need to select the sponsor name in Registration Manager before searching for an IIA candidate's record. The client name in Registration Manager is Institute of Internal Auditors.

All payments for exam fees are handled through IIA. Pearson VUE never collects or refunds exam fees for IIA candidates.

Pearson VUE is prevented from updating any of the information on the Customers screen tabs in Registration Manager, except for the email address. If a candidate needs to make name or address changes, he or she must contact IIA.

Candidates need to request accommodations from IIA, as noted in the "Accommodations" section. The Pearson VUE Call Center schedules appointments with accommodations and makes the necessary arrangements.



Rescheduling and Canceling

IIA candidates must reschedule and cancel exam appointments at least two full business days (48 hours) before the appointment, via the web or the call center. Candidates will be charged a $75 reschedule or cancel fee regardless of when they reschedule or cancel. At this time, candidates testing in China will not be charged a reschedule or cancel fee but must reschedule 48 hours before their appointment time. Appointments must be rescheduled within the candidate's authorized eligibility period. All registrations with accommodations need to be rescheduled or canceled through the call center. Changes made less than two business days before the appointment will result in forfeiture of the exam fee, and the candidate will need to reapply and be reauthorized by IIA before he or she may schedule a new appointment. Candidates with questions or concerns about the policy should contact the IIA through the CCMS system. Candidates should submit an incident in CCMS for the Certification staff to review. Candidates may reschedule or cancel appointments via the web or through the call center. Candidates will not be able to reschedule from country to country. Candidates who want to test in a

different country must first cancel the appointment and schedule a new appointment in the different country. The cancellation fee will apply.

3.3 RETAKE REQUIREMENTS

IIA has set a 90-day retake policy for a failed exam and a three-year retake policy for a passed exam for global candidates. The IIA has set an 80-day retake policy for a failed exam and a three-year policy for a passed exam for candidates testing in China. The retake policies have been built into the Pearson VUE registration system. Since an authorization covers only one exam, candidates wishing to retake an exam must re-register for the exam through the IIA. IIA must send Pearson VUE a new authorization record for a retake.

3.4 ACCOMMODATIONS

Candidates must submit requests for accommodations to IIA, and all requests must be approved before the exam appointment. Pearson VUE cannot approve accommodations. Refer candidates to the following sites for information about accommodations the exam sponsor offers: General information: http://home.pearsonvue.com/test-taker/Test-accommodations.aspx Accommodations by program: http://www.pearsonvue.com/accommodations/select_program.asp Client accommodations are never rescindable at the test center through Delivery Manager. Never manually extend the exam time for extra time accommodations.

3.5 CLIENT SPECIFIC

Language Packs Because IIA exams are delivered in 16 different languages, a language pack will need to be downloaded to each test delivery workstation at your test center. It is not possible to schedule or deliver IIA exams at your test center until a language pack is downloaded. Directions for downloading language packs to Pearson VUE Authorized Test Centers can be found on the VSS website. Language packs will be automatically downloaded to Pearson Professional Centers. IIA China Exam Delivery Sites delivering IIA exams in China are required to use the following security equipment: Palm vein device Digital signature pad



Digital camera Audio and visual capture – four cameras for every 25 workstations. All candidates testing must be

visible on video. Sites delivering IIA exams in China must work with Pearson VUE prior to each event to ensure site is prepared for delivery and that security equipment is properly set up. Site must open availability at least six months prior to the testing event(s).

3.6 ENDING AN EXAM

Follow the standard policy for ending an exam.

3.7 CONTACTING CLIENT

Candidates with questions about an exam or its content should be told to contact IIA through their local affiliate or by submitting an incident in CCMS. IIA candidates in China may submit an incident in CCMS, or they may contact the local affiliate using contact information listed at http://www.ciia.com.cn/cia1.html

Copyright © 2015 Pearson Education, Inc. or its affiliate(s). All rights reserved. [email protected]

IIA Client Reference A4

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