II. Cabin Crew Trainingcaacongo.com/corporate/flight_doc/omd/Appendix2.pdf · Recurrent Training 1....

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Operations Manual Part D Copyright © 2013 Edition 0

II. Cabin Crew Training

II.1 Preface Human factors have positively been taken for granted to be the motor power of the organizations and institutions in the present world. The economists believe that economic and social developments of a country are determined by efficient human resources, not capital or other material resources. In regard to the above- mentioned fact the instruction, training and improvement of efficient human forces in the organizations and firms are undeniably vital and would certainly contribute to the enhancement and improvement of the individuals’ efficiency and therefore would enable them to continue their activities in accordance with their environment as well as any development in the organization.

Entry Requirements : As regulations EDUCATION: High school (diploma) or a higher degree; AGE: Minimum age of 18 years Medical: Examination to determine physical fitness for safety – related cabin crew

responsibilities. Language: The standard language of aviation is English; hence the regulations

regarding the entrance examination as well as the interview of the flight attendants being admitted is strictly advised to be at a level 4 RACD 3 PA 3.2.1.1.

Note: As a result, the ones being accepted in this manner will not be required to attend any

English course

Duration: 50 hours

Examination requirements: Required & performed by training Department

AIRCRAFT TYPE TRAINING: The aircraft type training modules, one module at the request of the in-flight service department will be provided to the flight attendants in order to complete the course and be authorized to fly.

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II.2 Training Standards Initial Training

Any person joining COMPAGNIE AFRICAINE D’AVIATION as a flight crew shall be required to undergo an initial SEP course. Crew failing the SEP exam will be given a reset the following day. Failing the reset, the crew may be reprogrammed for another initial SEP course subject to assessment and course availability. Crew failing to meet the necessary training requirements will be sent to the respective departments for necessary action. Conversion Training A current crew promoted from one fleet to another fleet is permitted to one conversion. Crew failing their conversion will revert to their former fleet. Should their SEP validity on the former fleet lapsed; they are to attend recurrent training. Crew may request for a second (final) conversion subject to clearance by the Flight Safety Training Department. Recurrent Training

1. All Crew are required to attend and undergo an annual mandatory recurrent training

within 12 months of their last SEP validity date. This is to ensure their continued proficiency.

2. Crew failing the annual recurrent examination (1st attempt) may be permitted to one re-sit the next working day. Crew failing the re-sit, shall be grounded and rostered for next available recurrent course.

Refresher (Re-Qualification) Training Category 1 – If a cabin crew is still current but not operating or flying a particular fleet for 6 months or more. He is required to attend a Refresher Training (no exam required), or operate two (2) re-familiarization sectors, which must be annotated in the report and copied to Safety Department. Category 2 – If a cabin crew member has been absent from all flying duties for six (6) months or more, and still remains within the period of validity of the previous recurrent check, he shall be required to attend a Refresher Training (exam is required), before being assigned to operate as a crew member. A new SEP validity date will be given.

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Differences Training

Any differences or type or variant training provided is dependent on the extent of the content differences. The scope of training is to be determined by Safety Department. Training audit

Safety Department will conduct random audit on SEP training standards and training facilities. SEP examination All crew are required to undergo an examination before they are qualified to operate on the aircraft that they have been trained. The passing mark for all SEP examination is set at 80%.

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IIII..33 SSaaffeettyy aanndd EEmmeerrggeennccyy TTrraaiinniinngg

II.3.1 The training manager ensures cabin crew members complete practical training exercises:

1. In the use of all emergency and safety equipment required to be onboard the airplane;

2. That addresses emergency evacuation and coordination among crewmembers annually:

Exercise the use of all emergency and safety equipment required to be on board the

related type airplane;

Addresses emergency evacuation and coordination among crewmembers.

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There are 2 types of emergency training for flight crew

Transition (or conversion) training carried out during type rating qualification; and

Recurrent training carried out every year

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Objective

The objective of Emergency Situation Training is to provide instructions, demonstration and practice in the handling of emergency situations, survival and first aid. The objective of Emergency drill training is to provide instruction and practice in the actual use of emergency equipment necessary to cover the type of operation performed by Compagnie Africaine d’Aviation.

II.3.4 Element and Duration

This training course last 2 days and include:

Emergency Situation Training; and

Emergency drill training.

Emergency situation training is a class-room ground course and emergency drill training is provided in a mock up.

IIII.3.5 Training Program

II.3.5.1 Emergency situation training

1) Flight crewmember duties and responsibilities Emergency assignment, Captain’s emergency authority Reporting incidents and accidents

2) Airplane fires

Principle of combustion and classes of fire Toxic fumes and chemical irritants Use of appropriate extinguishers Lavatory fires Smoke mask and goggles

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3) First aid equipment

Content of first aid kits Requirements for first aid kit integrity Use of individual items

4) Illness, injuries and basic first aid Ear and sinus blocks Seeking medical assistance Treatment of shocks Heart attack and pregnancy situations

5) Ground evacuation Airplane configuration Directing passenger flow Blocked or jammed exit procedures Fuel spills and other ground hazards Handicapped persons

6) Ditching Cockpit and cabin preparation Passenger briefing Crew coordination Primary swells, secondary swells and sea conditions Ditching headings and water landings Ditching at night

7) Rapid decompression Respiration Hypoxia, hypothermia and hyperventilation Time of useful consciousness Gas expansion / bubble formation Physical phenomena and actual incidents

8) Crewmember incapacitation Company procedures Reporting requirements Interference with crew members

II.3.5.2 Emergency drill training

Removal and stowage of oxygen bottles Hand-held fire extinguisher Inspection tags, dates and proper charge levels Removal and stowage of extinguishers Actual discharge of each type of extinguisher Maintenance procedure, MEL Portable oxygen system Inspection tags, dates and pressure Removal and stowage of oxygen bottles Actual operation of each type of bottle and each type of mask

Emergency exits and slides

Actual operation (open and close) of each exit in the normal and emergency modes Instruction on slide/raft deployment, transfer from one door to another, and

detachment from the airplane (or training device) of each type of slide/raft (if applicable)

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Actual use of slide or slide/raft (this requirement needs to be accomplished only once during initial equipment training)

Ditching equipment

Actual donning, use and inflation of individual floatation means (life preservers) Instruction on life raft removal from the airplane and inflation of each type of life rafts Instruction on the use of life lines Actual boarding on life raft or slide/raft Introduction on survival equipment

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II.3.6 Recurrent training

1. Objective

The objective of the 12-month recurrent training programme is to refresh knowledge of flight crewmembers and to demonstrate their ability in using the safety equipment.

Recurrent training will be done annually. Emergency and safety equipment training may be combined with emergency and safety equipment checking and shall be conducted in an aeroplane or a suitable alternative training device. Emergency evacuation exercises are completed once every 3 calendar years.

2. Element and Duration

Type of Training Fleet / Course Type Duration (days)

Recurrent

F50/F100 2

A320 2

First Aid 1

CRM 1

Aviation Security / Self Defense 1

Slide Drill ½ DAY

Wet Dinghy Drill (one in 3 years) ½ DAY

Dangerous Goods 1

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II.4 Theoretical knowledge (ground) Instructor General The knowledge Instructor shall be responsible to the Training Managers for ensuring that instruction is performed in accordance with the approved training syllabus contents. In addition to the theoretical elements of a course, he/she may also train and assess students in the practical elements if the requirements are met. Duties and Responsibilities The instructor shall:

a) carry out instructional duties for which he/she is qualified; b) prepare training aids and lecture exhibits; c) have enough preparation for the scheduled subject; d) plan and lead an orderly process of learning growth by which students educate themselves to the

limit of their capabilities; e) conduct formal classes of instruction; f) prepare and recommend improvements in course materials; g) keep abreast of current developments in aviation; h) act as an examiner or invigilator if approved by director training Department; i) participate in special activities, such as a refresher course, in order to maintain updated and gain

the required knowledge and practical experience; j) compile questions for examination banks for which he/she is qualified; k) prepare and update exam questions under the supervision of the relevant director; l) assess the qualifications of the new instructor in conducting the new subject of a course;

Qualifications The cabin crew instructor shall hold the following minimum qualifications and experience:

a) Basic flight attendant certificate b) Type certificate in conformity with the subject to be taught. c) At least five years of experience as flight attendant d) A valid Instructor Training Authorization. e) A teaching certificate

Note1. Those instructors who are to teach subjects other than aircraft-related subjects shall hold the respective basic training certificate.

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II.5 Competencies of Instructors In order to make sure that Instructors Retain their competency, the TM shall assess the relevant Instructor using form 18, once a year.

II.6 Practical Instructor General All knowledge instructors may act as practical instructors/assessors under the supervision of their respective Managers. The Director shall authorize a qualified person to act as a practical instructor/assessor. Duties and Responsibilities The practical instructor/assessor shall:

a) Familiarize the trainees with the usual work sequences; b) Develop a sense of responsibility, an appreciation of the value of the equipment worked on and

the fine tools used, neatness, economy of effort in each trainee; c) Participate in teaching the practical phase of the related course; d) Evaluate the practical performance of the trainees individually and in a team work.

Qualifications The Practical Instructor/Assessor shall have the following minimum qualifications and experience;

a) A professional license in conformity with the practical phase of the subject to be trained; b) A teaching certificate or approval, or three years of practical teaching experience; c) A valid examination conducting authorization (form 13); and d) A valid Instructor Training Authorization (Form 11).

II.7 Instructional Staff

All TRAINING DEPARTMENT teaching staff may carry out examinations and undertake duties of

examiners or invigilators if assigned by training Department.

The list of instructors/assessors after approved by Training manager and AAC shall be issued in this

chapter and kept in the Admissions and Records Office.

TRAINING DEPARTMENT shall produce a record for each instructional and examination staff

member. The instructional and examination staff records shall be kept in the Admissions and Records

Office in secure conditions. These files shall provide a detailed description of all instructional and

examination staff employed at TRAINING DEPARTMENT. The contents of these files shall contain

those documents which are stated in TPM.

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II.7.1 Instructional staff Training programme.

Curricula to include:

ground training, airplane training, evaluation and certification, line flying under supervision, and any specialized training;

Comprehensive syllabi to include:

Lesson plans, procedures for training and the conduct of evaluations;

The training programme for the development of knowledge and skills related to human performance (Crew Resource Management/Dispatch Resource Management, CRM/DRM) and etc as following items:

Standardized procedures for training and the conduct of evaluations;

Standards that ensure piloting technique and the ability to execute normal and non-normal procedures are checked in a way that demonstrates each pilot's competence;

A requirement that simulated airplane, weather and environmental conditions are standardized and appropriate for the training/evaluation being administered;

Limits for the number of times maneuvers which can be repeated so as to be considered acceptable are at instructor pilot discretion, but it is usually no more than three times; and

Note: If a flight crew is unable to achieve or maintain required standards, decision for remedial training and subsequent evaluation will be made in training committee and final decision for training continuation with different instructor will be made.

II.7.2 Instructors Refresher Training

All instructors shall be provided with updating training for a period of 6 hours every one year.

Instructors are provided with the following courses:

1) Human factors 2) Instructional technique course 3) Experience feedback received from aircraft operation environment 4) Compagnie Africaine d’Aviation training Department TPM 5) Any changes in procedures 6) Any modifications made to the aircraft.

II.8 Policy for the conduct of evaluation

a) Procedures for Theoretical knowledge Examinations & progress and knowledge tests after each

ground course, a multi-choice questionnaire has to be passed by the trainees with a result of

80%.

Instructors are required to conduct knowledge progress tests at the end of each chapter of the textbook being covered. Final examinations are normally conducted on the last day of Instruction.

b) Procedures for authorization for tests:

1) Examinations shall be conducted by authorized Examiners. To authorize an Examiner to conduct examinations a valid Examination conducting Authorization (Form13) is required. This authorization shall remain valid as long as required qualifications are met.

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c) Procedures for refresher training before retest:

Normally, each subject of a training course is evaluated by means of an examination at the end of instruction. Trainees are required to obtain a passing score of at least 80 percent of the possible total in each subject of the training course. If a student receives an unsatisfactory grade, he or she shall be given remedial training and retested. If a student, after undertaking remedial training, fails in the re-sit, he/she shall take the same subject again. More failures shall be dealt with in the faculty board. The deliberations and decisions of this board should be formally recorded in the student’s file and the student should be advised. All cases of failure to progress as expected should be treated very seriously and students should be left in no doubt that minimum pass standards will not be waived. d) Test reports and records:

The Examinations Office staff shall score the completed answer sheets of multiple-choice questions by means of a key. Wrong choices on the answer sheet should be marked with a tick or a cross. If, on the answer sheet, a question has been left with no answer or two choices have been made to a question, no penalty marking should be counted. Regarding essay-type questions, the respective instructor shall mark the answer sheets and report the results to the Examinations Office. The respective instructor should be invited to the Examination Office and given the scored answer sheets, together with an examination booklet/paper for final considerations. Should the instructor notice an abnormal case or poorly constructed question, he/she may take a remedial action and make changes in the scores. If so, the respective Training Manager shall be invited to the office in order to verify the revised scores by signing the respective answer sheets. Note. Any change to be made to the scores shall be stated on the answer sheet. Finally, the Examinations Office shall enter the scores on the Final Examination Results List (Form 17) and give it, together with the Progress Test Results List (Form 14), to the respective instructor. The respective instructor shall determine the final scores of the students and enter them on the Final Examination Results List. The final scores shall be announced on the board within two weeks after the date of examination, and a copy of the final scores sent to the Admissions and Records Office. The Examinations Office shall keep the examination questions and answer sheets in a suitably secure condition to prevent any illegal access to them. Only the responsible examiner is authorized to have access to the questions. Any objection to an exam result should be officially written to the DTC’s Office (Form 20). The respective instructor will be informed of such an objection in order to consider the case. If the objection raised deserves consideration, after the relevant Training Manager’s acceptance, the Examinations Office will change the result and attach the objection form to the trainee’s answer sheet. No student is allowed to observe his/her answer sheet. In order to maintain their security, the questions and answer sheets shall be returned to the Examinations Office immediately after the conduct of the examination. Only the Examinations Office staff members shall be permitted to make copies of exam papers.

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In order to prevent the candidates from taking any illegal action, they shall be separated from each other so that they cannot read each other’s examination papers and may receive the examination papers in alternate order. They may not speak to any person other than the examiner. No candidate shall be permitted to leave the room with any examination material. e) Procedures for knowledge test preparation, type of questions and assessments, standards

required for a pass;

Questions shall be designed based on the approved training course syllabus. They shall logically be related to the subject and cover all subject-matter areas. Examination questions shall be of the multiple-choice or essay style, written in English. Each multiple-choice item consists of a question or an incomplete statement, called a stem and three or four possible answers or alternatives, called responses. The student is required to select the correct answer, the best answer or the incorrect answer as specified in the stem. The time limit imposed on the test shall be specified on the exam paper and the students shall be verbally reminded of, too. After preparation of the test, the Training Manager shall approve it. The examination questions shall be improved and updated regularly. For each multiple-choice type examination, a key to answers shall be prepared and securely kept in the Examinations Office. The Examinations Office shall place on record the date on which the examination questions have been prepared and the name of the respective instructor. f) Procedures for questions analysis and review and issuing replacement exams;

1) Analysis of Examination Results

The Examinations Office staff members are in charge of deriving the examination results from the

examination answer sheets and issuing the Examination Results List (Form 17).

The relevant examiner shall be notified of the results and in the event of any abnormal case, he/she

may take action to solve the problem under the supervision of the respective Training Manager. The

action taken will be stated on the answer sheets (Forms 16A or 16B) and the results will be

announced.

g) knowledge test re-write Procedures

Each instructor, under the supervision of the respective training Director, is responsible for updating the examination questions when deemed necessary. New essay questions shall be raised at least every six months and used questions withdrawn or rested from use. A record of the questions used shall be retained in the records for reference. The Examinations Office may also monitor the date on which the questions are required to be designed and inform the instructors of the necessity of updating them.

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II.9 Examiner General

Examiners shall perform their duties under the supervision of the Training Manager Furthermore, the examinations office staff shall cooperate with the examiners in conducting the examinations and act as invigilators. Duties and Responsibilities The examiner shall be responsible for:

a) keeping all examination questions in a secure manner prior to an examination, to ensure that

candidates will not know which particular questions will form the basis of the examination; b) taking steps to ensure a secure testing environment; c) seating candidates as far as possible from one another so that they cannot read each other's

examination papers; d) the allocation of examination papers at the beginning of the examination and retrieving them on

completion; e) requiring candidates to write their seat number on examination answer sheets (Forms 16A and

16B); f) requiring on each examination sheet the candidate’s signature to guard against substitute exam

takers (Forms 16A and 16B); g) conducting the examinations according to the TPM and signing the Answer Sheets (Forms 16A

and 16B) at the end of examination allotted time; h) reporting any illegal occurrence to the Training Manager; i) proctoring the examinations carefully; and j) Marking of the examination papers using acceptable marking standards (Form 16A).

Qualifications The Examiner shall have the following qualifications and experience:

a) Ability to conduct examinations; b) High integrity and loyalty to the regulations and decisions taken; c) Clear understanding of the examination standards & regulations prescribed in the TPM; d) Be degree in aerospace or hold a professional aviation license in the subject area of

examinations to be conducted; e) A valid Examination Conducting Authorization (Form 13);

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II.10 GROUND & FLIGHT TRAINING SYLLABUSES

COURSE CONTENT:

N° Subject Title Duration(hrs) Method

1 English Language 100

Lectu

re / S

lide

2 Introduction to Aviation 10

3 Flight Instrument 05

4 Aircraft Engine And Performance 05

5 ICAO Standards/RACD 05

6 Radio Navigation 08

7 Meteorology 15

8 Weight And Balance 10

9 Ticketing 15

10 Aircraft General Procedure 30

11 F50 Cabin Familiarization & Safety 20

12 F100 Cabin Familiarization & Safety 25

13 A.320 Cabin Familiarization & Safety 25

14 Aviation Security 15

15 Dangerous Good Regulations 15

16 Crew Resource Management 10

17 Announcement 10

18 First Aid 25

19 Pre-course (Customer Care) 20

20 Grooming 8

21 General Procedure ( Service Guide Line ) 15

22 Service Equipment (Food And Beverage ) 10

23 Standard Sequence Of Service 20

24 General Responsibilities Duties & Check ( F50 ) 8

25 General Responsibilities Duties & Check ( F.100 ) 10

26 General Responsibilities Duties & Check ( A.320 ) 10

27 Mock Up - Wet Run 20

Service examination 8

TOTAL 477

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II.10.1 Introduction to Aviation Duration: Total time in class 10 hours. Continuation training requirements: Examination requirements: Course objectives: Training Material & References: PPM/RACD/ICAO ANNEXES Module Title and Content

INTRODUCTION TO AVIATION

Subject Title Duration(hrs) Method

Se

ssio

n

1

1. Welcome and introduction 2. Ice break 3. Course objective

00 :30

lectu

re / s

lide

4. Introduction to aviation Overview Aviation history Aviation development

01:00

Se

ssio

n

2 &

3

5. Aviation terminology Regulatory bodies’ Traffic code’s Miscellaneous code Station 3 letter Airport 4 letter

01:00

6. Part of an aircraft flight deck main Control column / landing gear handle Altimeter / compass Flight recorders CVR – FDR (Black box) Auto pilot Nose wheel steering Flap handle Thrust lever Communication

02:00

Se

ssio

n

4

7. Aircraft control surface Flight deck/ fuselage Wing / flaps Rudder / elevator Leading edge / trailing edge Spoiler / aileron Under carriage / landing gear

01:00

Se

ssio

n

5

8. Theory of flight Thrust Lift Weight Drag

01:30

Se

ssio

n

6

9. Aircraft movement Yaw pitch Roll

01:00

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Se

ssio

n

7

10. Aircraft trimming Weight and balance Load sheet

11. Aircraft pressurization Wind phenomenon

12. travel by air prepare for takeoff Taking off Above the clouds landing

01:00

Se

ssio

n

8

13. time differences Standard time / 24hour’s clock time Local time calculation Flight time calculation

01:00

II.10.2 Aircraft Engine & Performance Total in class: 05 hours Training Material and References: PPM

Module Subject Title Duration(hrs) Method

Se

ssio

n

1,

2

1. Fuel grades

02:00

The

ore

tical

2. Factor affecting performance

3. Density altitude

4.Humidiy

5. Surface winds

6. Weight

Se

ssio

n

3,

4

7. Run way conditions

01:00

8. Jet engine VS. propeller engine

9. The gas turbine engine

10. Principles of jet propulsion

11. Nozzle VS. Diffuser

12. Specific fuel consumption

Se

ssio

n

5,

6

13. Intel ducts

01:00

14. Compressor

15. Axial flow compressor

16. Burner section

17. Turbine section

18. Exhaust section

Se

ssio

n

7

19. Turbo jet engine

01:00

20. Turbo prop engine

21. Turbo fan engine

22. fuel system of engine

23. Jet fuel

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II.10.3 ICAO Standard's Recommendation Practices (SARPS)/RACD Total in class: 05 hours Training Material and References: ICAO annexes


Se

ssio

n

1,

2

1. Annex to convention on international civil aviation

1:30

The

ore

tical

2. Annex 1 – personal licensing

3. Annex 2 – rules of licensing

4. Annex 3 – meteorological services for international air navigation

5. Annex 4 – aeronautical charts

6. Annex 5 – units of measuring to be used in air and ground operation

7. Annex 6 – operation of aircraft

Se

ssio

n

3,

4

8. Annex 7 – aircraft nationality and registration marks

1:30

9. Annex 8 – airworthiness of aircraft

10. Annex 9 – facilitation

11. Annex 10 – aeronautical telecommunication

12. Annex 11 – air traffic service

13. Annex 12 – search and rescue

14. Annex 13 – aircraft accident and incident investigation

Se

ssio

n

5

15. Annex 14 – aerodromes

1:05 16. Annex 15 – aeronautical information services

17. Annex 16 – environmental protection

RACD

Se

ssio

n

6

18. Annex 17 – security – safe guarding – international civil aviation against of unlawful interference

0:55 19. Annex 18 – the safe transport of dangerous goods by air

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II.10.4 Radio Navigation Total in class: 8:00 hours Training Material and References: PPM


Se

ssio

n

1,

2

2:00

The

ore

tical

1. Radio propagation

2. The radio wave

3. Navigation

4. Radio navigation

Se

ssio

n

3,

4

03:00

5. Automatic direction finder ( ADF )

6. NDB

7. VOR

8. Distance measuring equipment (DME)

Se

ssio

n

3

9. Instrument landing system (ILS)

03:00

10. RNAV

11.INS

12. Global positioning system (GPS) 50

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II.10.5 Meteorology Total in class: 15:00 hours Training Material and References: PPM/TRAINING DEPARTMENTM

Module Subject Title Duration (hrs)

Method

Se

ssio

n

1&

2

1. Basic weather theory

02:00

The

ore

tical

2. The atmosphere

3. Atmosphere

4. Composition of the atmosphere

5. Atmosphere circulation

6. Temperature

Se

ssio

n

3 &

4

7. Local wind pattern

03:00

8. See breeze

9. Land breeze

10. Valley breeze

11. Mountain breeze

12. Anabatic winds

Se

ssio

n

5 &

6

13. Cold down – slop winds

03:00

14. Warm down – slop winds

15. Temperature inversions

16. Smoke plums and atmospheric stability

17. Moisture

18. Change of state

Se

ssio

n

7 &

8

19. Humidity

03:00

20. Clouds

21. Types of clouds

22. Precipitation

23. Drizzle and rain

24. Ice pellets and hail

Se

ssio

n

9 &

10

25. Snow

26. Weather hazard

01:30

27. Thunderstorm

28. Lighting

29. Hail

30. Tornadoes

Se

ssio

n

11 &

12

31. Turbulence

01:30

32. Icing

33. Restriction to visibility

34. Haze

35. Smoke

36. Smog

Se

ssio

n

13

37. Dust

01:00

38. Turbulence intensity

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.6 Weight & Balance Total in class: 10 hours Training Material and References: GOM Module Subject Title Duration

(hrs) Method

Se

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1&

2

1. Definition 2. Weight and balance 3. Balance principles

03:00

The

ore

tical

Session 3

4. The center of gravity 01:00

Session 4 - 6

5. Method of determining weight and balance 03:00

Session 7, 8

6. Weight shifting and change 03:00

II.10.7 Ticketing Duration : 15 hrs Training Material and References: TIM, Ticketing Manual, GOM


Method

Se

ssio

n

1&

2

1. Passenger fair and ticketing , rules and regulation

02:00

The

ore

tical

2. Document cheek

3. General health information

Se

ssio

n

3 &

4

4. Terms and definition

03:00 5. Passport

6. Visa

Se

ssio

n

5 &

6

7. Health

03:00 8. Airport tax

9. Custom

Se

ssio

n

7 &

8

10. Currency

03:00 11. Acceptance and carriage of incapacitated passenger

12. Medial clearance

Se

ssio

n

9

13. Flow of information and reservation procedure

02:00

14. Feed back , finalization action and ticketing

Se

ssi

on

10

&

11

15. Inadmissible passenger and deportees 02:00

16. Carriage of passengers with infection disease

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.8 Aircraft General Procedure Duration: 30hrs Training Material and References: TIM, CAM, TPM


1. Policy and regulation

The

ore

tical

Se

ssio

n

1 &

2

A. Civil aviation regulation B. (CAR) Aviation safety inspection credential C. Safety emergency procedures manual

SEPM approved training document Crew member responsibility

D. Minimum cabin crew requirement Passenger aircraft Positioning / Ferry flight

E. SEP training program Introduction Training syllabi SEP general Aircraft specific Medical aspect / first aid Practical drill / Examination Senior cabin crew training

F. Training duration G. Training certificate H. SEP examination I. Training standards / audits J. SEP certificate

SEP certificate and endorsement Loss / replacement of SEP Manual / certificate

K. Safety observation / checks L. Line safety observations M. Crew communication and coordination

03:00

2. Safety equipment

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

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3 &

4

A. Fire fighting

BCF (MAIP) Fire extinguisher HALON 1211 (2kg) AIR TOTAL fire extinguisher HALON 1211 fire extinguisher HALON 1211 fire extinguisher H2O water extinguisher ( Walter Kidd) Protective breathing equipment ESSEX PBE PBSCO PBE DRAGER PBE DRAGER PBE SCOTT PBE CRASH AXE FIRE GLOVES

B. First aid equipment

Portable oxygen cylinders Puritan or nasal oxygen mask Scott portable oxygen with full face mask First aid kit

C. Signaling equipment

1) Portable transmitter Rescue 99 ELT CEIS ELTA KANAD AS 406 ELT

2) VHF emergency transmitter 3) Megaphone 4) Flash light 5) Survival equipment

Adult life jacket Infant life jacket Survival pack

6) Miscellaneous equipment

Manual release tool Infant seat belt

02:30

The

ore

tical

3. ROUTINE PROCEDURES

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

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n

5 &

6

A. Crew preflight duties Purser pre – flight duties Safety equipment and cabin check Preflight safety equipment check Cabin safety check

B. Passenger handling Cabin crew duties during boarding definition

an emergency exit seat C. Arming / disarming of cabin doors D. Cabin preparation for takeoff and landing

03:00

Se

ssio

n

7&

8

E. Galley preparation for takeoff and landing F. Passenger safety briefing

Safety demonstration equipment Safety demonstration on seatbelt , oxygen

mask , lifejacket Transit Passengers safety briefing

03:00

G. In flight duties During cruise Serving liquid drinks in light deck

H. Pre-landing and arrival duties Before normal decent and landing Aircraft taxing

Se

ssio

n

9&

10

I. Opening of cabin doors at arrival gate J. Disembarkation procedures

Before disembarkation duties After disembarkation duties

K. Transit station duties L. Fight deck non distraction period ( sterile cockpit )

03:00

4. IN FLIGHT EMERGENCY

Se

ssio

n

11&

12

A. FIRE Basic chemistry of fire Removal of fire element Classification of fire Baggage stowage compartment fighting

procedure Closets fire fighting procedure Lavatory fire fighting procedure Galley five fighting procedure Cabin five fighting procedure

B. TURBULENCE Anticipated Clear air turbulence ( C.A.T ) Turbulence procedure

03:00

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

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n

13

C. DECOMPRESSION Slow decompression Slow decompression Decompression flowchart Cabin crew action after decompression Time of useful consciousness ( TUC )

D. PILOT INCAPACITATION Obvious incapacitation Subtle incapacitation Cabin crew respond checklist

01.30

5. EVACUATION PROCEDURE

Se

ssio

n

14 &

15

A. Prime responsibility

02:00

B. Chain of command Commander Flight purser

C. Importance of time

D. Statistic

E. Type of emergency

F. Able bodied passenger ( ABP ) ABP Brief

G. Brace positions Passenger brace position Crew brace positions

Se

ssio

n

16 &

17

H. Prepared emergency I. Unprepared emergency J. Emergency preparation

Flight deck preparation Flight purser preparation Primary cabin crew preparation

02:30

K. Evacuation procedure L. Evacuation techniques M. Assist crew N. Evacuation command's

captain announcement text flight purser announcement text Silent review Emergency announcement texts

6. SPECIAL PROCEDURES

Se

ssio

n

18

A. Refueling of aircraft Refueling with passenger n board Flight deck crew duties Cabin crew duties

01:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

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19 &

20

B. Dispatch of A/C with slide / door inoperative Definition Aircraft dispatch requirement procedures and precautions to be taken

C. Portable electronic devices ( PED ) D. Carriage of mothers with infants

definition of an infant safety instruction to adult with infant

E. Carriage of child restraint device ( CRD ) Procedures cabin crew duties

F. Carriage of baby strollers / prams G. Carriage of handicapped Passengers

Definition of handicapped Passengers classification of handicapped Passengers

Seating of non-ambulatory handicapped Passengers

pre-flight safety briefing for non-ambulatory handicapped Passengers

Evacuation techniques of non-ambulatory Passengers

Types of handicapped Passengers Categories of Passengers not permitted

on board Carriage of stretcher case Passengers Carriage procedure

H. Handling of injured Passengers Immediate action by cabin crew Action by cabin crew by crew members

I. Carriage f firearms / security risk items J. Critical illness on board

02:00

7. SURVIVAL PROCEDURES

Se

ssio

n

21

A. Introduction

01:00

B. Jangle survival Crew action after landing

Se

ssio

n 2

2

C. Sea survival Crew action after ditching Look out duties Survival at sea without raft Ailments suffered at sea Ditching practical drill

01:00

Se

ssio

n

23

D. Arctic survival Ditching practical drill Crew action after landing Arctic hazards

E. Desert survival Crew actions after landing

F. Crew personal safety Earthquake Hotel safety

01:00

OPERATIONS MANUAL

Part D

APPENDIX 2

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Personal safety Crew health

II.10.9 F50 Cabin Familiarization & Safety Duration: 20 hrs Training Material and References: F50 Cabin Familiarization & Safety Manual

Aircraft General Procedure


Method

Se

ssio

n

1 , 2

& 3

1.Introducion 2. Course objective 3. aircraft dimension 4. Aircraft feature

a) Crew seat b) flight deck seat c) Cabin crew seat

5. Aircraft system a) Lavatory smoke detector b) Emergency communication system ( F/Deck and cabin ) c) Emergency light

6. Flight deck doors exits a) Flight deck doors b) Flight deck sliding window c) Escape rope

7. Cabin doors a) External features b) External operation c) Internal features d) Internal operation ( normal $ emergency ops ) e) Arming $ disarming procedures f) Emergency escape provisions g) Escape slides

02:15

The

ore

tical

Se

ssio

n

4

8. Aircraft attitude 9. Post impact duties

a) Captain vital actions b) Copilot vital actions c) Cabin crew vital actions

01:45

Se

ssio

n

5,6

,7

10. Aircraft visit ( walk around ) a) Cabin familiarization ( safety equipment location ) b) Demo on A/C systems c) opening / closing doors d) Arming / disarming of doors

03:00 Practical

Se

ssio

n

8,9

,10

11. Fire fighting drill

04:00

PRACTICAL DRILL USING BCF

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

ssio

n

11-

14

12. slide practical drill Evacuation Procedure

04:30

PRACTICAL DRILL

Se

ssio

n

14-

18

13. ditching drill Procedure

04:30

DITCHING

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.10 F100 Cabin Familiarization & Safety Duration: 25 hrs Training Material and References: F100 Safety Emergency Procedure Manual

Module PART 1 -- Cabin Familiarization Duration (hrs)

Method

Se

ssio

n

1 , 2

1. Welcome & introduction course objective 2. Introduction to Compagnie Africaine d’Aviation aircrafts general features F100

a) General description b) Dimension c) Cruising speed & maximum operating altitude d) Engine type e) Fuel tank f) Landing gear g) APU h) Air condition & pressurization

3. Principle features F100 a) Deck b) Flight deck

4. Principle features F100 a) Cabin doors features b) Door control handle c) Arming lever compartment d) Observation window e) Cabin attendant work light f) Assist handle g) Door locking indicator h) Escape slide i) Door barrier strap

5. Configuration a) Zoon A b) Zoon B c) Zoon C

02:00

The

ore

tical

6. Cabin interior and location a) Purser station b) Cabin attendant seats c) Business class seats d) Economy class seats

7. Stowage a) Overhead stowage compartment. b) Floor mounted. c) Magazine bustle. d) Coat closets.

02:00

OPERATIONS MANUAL

Part D

APPENDIX 2

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8. Water and waste system a) Purser potable water panel b) Location

Se

ssio

n 3

, 4

Se

ssio

n

7,8

, 9

,10

9. Galleys a) Features b) Oven-model and temperature setting c) Coffee maker d) Hot cup e) Meal carts f) Service trolley

10. Service equipment a) Melamine tray medium/small/large b) Full size , two third size and half size tray c) Tea coffee flask d) Drawer

Se

ssio

n 5

, 6

11. Lavatories a) Main features b) Location c) Identification d) Lavatories service unit

12. Lighting – type of lighting a) Cabin lightings b) lavatory lightings c) Entry lights d) Reading lights e) Emergency lights f) Cabin lighting control panel g) FAP ( forward attendant panel ) purser panel

13. Communication system a) Handset features b) Location

14. Cabin interphone system a) Flight deck calls b) Attendant calls c) Passenger calls d) Lavatory calls

15. Passenger address system a) Public announcement

02:00

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

ssio

n 7

,8, 9

16. Passenger service unit ( PSU ) a) Features

17. Passenger convenience unit ( PCU ) a) Features

18. Passenger information signs a) Fasten seat belts b) No smoking sign c) Return to cabin d) Lavatory sign e) Exit sign

19. Safety demonstration practical session 20. Passenger safety briefing

a) Mothers with infants b) Emergency exits

02:30

PART 2 -- AIRCRAFT SPECIFIC ( SAFETY )

Se

ssio

n 1

0,

11

, 1

2, 1

3

1. Introduction 2. Course objective 3. Aircraft dimension 4. A/C features 5. Crew seat

a) Flight deck seats b) Cabin crew seats

6. A/C system a) Lavatory smoke detector emergency communication

system b) A/C fixed oxygen system ( F/Deck & cabin ) c) Emergency lighting d) Emergency evacuation signal system

02:30

Se

ssio

n 1

4,

15

7. Flight deck door & exits

a) Flight deck door b) Flight deck sliding window c) Inertial reels

8. Cabin doors

a) External features b) External operations c) Internal features d) Internal operations ( normal & emergency Ops ) e) Arming & disarming procedures f) Emergency escape provisions g) Escape slide

01:30

Se

ssio

n

16,

17

9. Aircraft attitudes 10. Post impact duties

a) Captain vital action b) Copilot vital action c) Cabin crew vital action

01:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

ssio

n

18 -

21

11. Aircraft visit ( walk around ) a) Cabin familiarization ( safety equipment location ) b) Demo on A/C systems c) Opening / closing of doors ( practical ) d) Arming / disarming of doors ( practical )

02:30

A/C Visit Walk Around Door Drill

Se

ssio

n

22 -

24

12. Fire fighting drill 03:00 Practical, Using BCF

Se

ssio

n

25 -

28

13. Slide drill 03:00 Evacuation Procedure

Se

ssio

n

29

- 32

14. Ditching drill

02:30 Ditching Procedure

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.11 A320 Cabin Familiarization & Safety Duration: 25 hrs Training Material and References: A.320 Safety Emergency Procedure Manual

Module Part 1 -- Cabin Familiarization Duration(hrs) Method

Se

ssio

n

1

1. Welcome & introduction course objective 2. Introduction to CAA aircrafts general features A.320

a) General description b) Dimension c) Cruising speed & maximum operating altitude d) Engine type e) Fuel tank f) Landing gear g) APU h) Air condition & pressurization

3. Principle features A.320 a) Flight deck b) Cabin doors features c) Door control handle d) Arming lever compartment e) Observation window f) Cabin attendant work light g) Assist handle h) Door locking indicator i) Escape slide j) Door barrier strap

01:30

The

ore

tical

Se

ssio

n

2,

3

4. Configuration a) Zoon A b) Zoon B c) Zoon C

5. Cabin interior and location a) Purser station b) Cabin attendant seats c) Business class seats d) Economy class seats

6. Stowage a) Overhead stowage compartment b) Floor mounted c) Magazine bustle

7. Water and waste system a) Purser potable water panel b) Location

8. Galleys a) Features b) Oven-model and temperature setting c) Coffee maker d) Hot cup e) Meal carts f) Service trolley

01:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

ssio

n

4,

5

9. Service equipment a) Melamine tray medium/small/large b) Full size , two third size and half size tray c) Tea coffee flask d) Drawer

10. Lavatories a) Main features b) Location Identification c) Lavatories service unit

01:30

Se

ssio

n

6

11. Lighting – type of lighting a) Cabin lightings b) lavatory lightings c) Entry lights d) Reading lights e) Emergency lights f) Cabin lighting control panel g) FAP ( forward attendant panel ) purser panel

12. Communication system a) Handset features b) Location

01:30

Se

ssio

n

7

13. Cabin interphone system a) Flight deck calls b) Attendant calls c) Passenger calls d) Lavatory calls

14. Passenger address system a) Public announcement

15. Passenger service unit ( PSU ) a) Features

16. Passenger convenience unit ( PCU ) a) Features

17. Passenger information signs a) Fasten seat belts b) No smoking sign c) Return to cabin d) Lavatory sign e) Exit sign

01:20

PR

AC

TIC

AL

DR

ILL U

SIN

G B

CF

Se

ssio

n

8,

9

18. Safety demonstration practical session 19. Passenger safety briefing

a) Mothers with infants b) Emergency exits

02:30

S e s si

o n

1 0

- 1 3 PART 2 -- Aircraft Specific (Safety) 02:40 DITCHIN

OPERATIONS MANUAL

Part D

APPENDIX 2

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1. Introduction 2. Course objective 3. Aircraft dimension 4. A/C features 5. Crew seat

a) Flight deck seats b) Cabin crew seats

6. A/C system a) Lavatory smoke detector emergency communication

system b) A/C fixed oxygen system ( F/Deck & cabin ) c) Emergency lighting d) Emergency evacuation signal system

G

Se

ssio

n

14 -

17

7. Flight deck door & exits a) Flight deck door b) Flight deck sliding window c) Inertial reels

8. Cabin doors a) External features b) External operations c) Internal features d) Internal operations ( normal & emergency Ops ) e) Arming & disarming procedures f) Emergency escape provisions g) Escape slide

9. Aircraft attitudes 10. Post impact duties

a) Captain vital action b) Copilot vital action c) Cabin crew vital action

02:30

Se

ssio

n

18 -

21

11. Aircraft visit ( walk around ) a) Cabin familiarization ( safety equipment location ) b) Demo on A/C systems c) Opening / closing of doors ( practical ) d) Arming / disarming of doors ( practical )

02:30

WALK AROUND DOOR DRILL

Se

ssi

on

22-

24

12. Fire fighting drill

02:30 PRACTICAL

Se

ssio

n

25 -

27

13. Slide drill

02:30

EVACUATION PROCEDURE

Se

ssio

n

28 -

31

14. Ditching drill

02:30

DITCHING PROCEDURE

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.13 Aviation Security (AVSEC) Duration: Total time in class 15 hours Continuation training requirements: Examination requirements: Required Training Material and References: Compagnie Africaine d’Aviation Security Manual Module Title and Content


Se

ssio

n

1

1. Introduction course overview

02:30

The

ore

tical

2. Security requirement – ID and competency cards

a) Airline identity card b) Passport c) General declaration d) Competency card

Se

ssio

n

2

3. security requirement – hold baggage a) Security of hold baggage b) Baggage classification c) Accompanied baggage d) Security requirement

4. General air craft security a) Security checks

02:00

Se

ssio

n

3

5. Hijack incidents

a) type of hijacks

b) Crew attitude

c) Crew relationship with hijackers

02:30

Se

ssio

n

4

6. Bomb threat a) Specific bomb threat in flight b) Action of the suspicious article is flight c) Rules for dealing with a suspicious article d) Moving an explosive device e) Aircraft "least risk" area f) Subsequent actions g) After landing h) A bomb threat on ground Basic procedure

02:00

Se

ssio

n

5,6

7. Air crew a) Captain and flight purser baggage b) Air crew baggage

8. Aircraft checks a) Aircraft check – minimum standards

9. Disruptive passenger a) Classification b) General policy

10. W5 condition of carriage 11. Captains authority

03:00

Se

ssio

n

7,8

12. Pre-flight crew security plan 13. Routine check 14. DRC Air space 15. Video

03:00

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.14 Dangerous Goods Regulations (DGR) Duration: Total time in class 15 hours Recurrent training: must take place within 24 months of previous training. Examination requirements: Required Training Material and References: IATA dangerous goods training program / Workbook 3 Module Title and Content

Subject Title Duration (hrs) Method

Se

ssio

n

1,

2

1. General philosophy

2. Limitations a) Dangerous goods b) Classification c) Dangerous goods forbidden for transport by air unless

exempted d) Dangerous goods forbidden for transport by air under any

circumstances e) Loading precaution

3. labeling and making

04:30

The

ore

tical

Se

ssio

n

3

4. Recognition of undeclared Dangerous goods

5. Provision for passengers and crew Hidden dangerous goods Passengers who wish to carry dangerous goods Dangerous goods in passenger baggage Information to passenger Information to other persons

03:30

Se

ssio

n

4

6. Emergency procedure Information from pilot – in – command to aerodrome

authorities Information in the event of an aircraft accident or incident

03:30

S e s s i o n 5

7. DG VIDEO 03:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.15 Crew Resource Management (CRM) Duration: Total time in class 10 hours Continuation training requirements: Examination requirements: Required Training Material and References: Safety Emergency Procedure & Operation Manual Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1,

2,

3,

4,

5,

6

1. CRM Over view 2. Training team

a) What do I need b) Can I fly now c) CRM = Cockpit / cabin / maintenance / ground service /

management

02:00

The

ore

tical

3. CRM introduction

a) Defining CRM b) CRM skills c) What CRM “is” and “isn’t” d) Five elements of CRM e) Problems in the aircraft f) Management skills required g) Communication h) Communication process i) Critique j) Conflict resolution k) Stress management

07:00

4. Video 01:00 Video

II.10.16 Announcement Duration: Total time in class 10:00 hours Continuation training requirements: Examination requirements: Required Training Material and References: In Flight Announcement Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1

1. Introduction a) The challenge to have high standards announcement b) The challenge to have high standards announcement c) The do’s d) The don’ts e) Some words are also inappropriate during in flight

announcement

01:00

The

ore

tical

OPERATIONS MANUAL

Part D

APPENDIX 2

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f) Why are passenger announcement important?

Se

ssio

n

2,3

2. Pre-flight announcement a) Safety boarding announcement ( electric devices ) b) Ladies Islamic dress code announcement c) Ground staff disembarkation announcement d) Welcome standard announcement e) With delay f) Welcome announcement for joining Pax g) After aircraft refueling h) ( confirmed ) delay on grand i) ( unknown duration ) delay on ground j) Dimming of cabin light ( night flight )

02:30

Se

ssio

n

4,5

3. After take off announcement After takeoff ( after 10000 feet ) In flight duty free sales C.I.Q form Turbulence Unable to serve or unable to continue meal service Audio / video frailer ( if there is a problem during play ) Pre-landing announcement Seat Belt Sign on Descend Announcement

02:30

Se

ssio

n

6,7

4. After landing announcement After landing ( final – international ) After landing transit passenger remain on board After landing with transit passenger disembark After landing ( final – domestic )

02:00

Se

ssio

n

8

5. Special announcement Fumigation No smoking announcement Medical assistance Diverting Passenger in aisle announcement Custom limitation Refueling with passenger on board Aircraft change Contacting passenger Ramadan

02:00

Note: All emergency and safety demonstration it will be conducted by instructor during Initial safety course.

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.17 FIRST AID Duration: Total time in class 25:30 hours Examination requirements: Required Training Material and References: Medical Guidelines / SEPM Manual / Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1

1. First Aid 2. General 3. Definition 4. Role of cabin crew 5. legal aspects 6. precautions

01:00

The

ore

tical

Se

ssio

n

2

Practical Medical Cases - Symptoms And Treatment 7. vital sign and functions 8. respiration 9. breathing rate 10. normal pulse 11. normal blood pressure 12. air sickness ( travel sickness )

01:00

Se

ssio

n

3

13. alcoholic intoxication symptoms ( drunk passengers ) 14. artificial respiration 15. asphyxia 16. asthma 17. bites 18. animal bites

01:00

Se

ssio

n

4

19. insect stings 20. bleeding 21. nose bleeding 22. wounds 23. life-threatening bleeding 24. hemorrhoids ( piles )

01:00

Se

ssio

n

5

25. gastric bleeding 26. gynecological bleeding 27. boils - infection of hair root 28. burn 29. factors affecting the seriousness of burn 30. cardio pulmonary resuscitation ( CPR )

01:30

Se

ssio

n

6

31. circulatory disorders 32. hypertonic ( high blood pressure ) 33. hypotonic ( low blood pressure ) 34. choking 35. the Heimlich maneuver 36. babies and small children

01:30

Se

ssio

n

7

37. concussions 38. concussions ( in young children ) 39. death on board 40. diabetes (ProComm ) 41. high blood sugar 42. low blood sugar

01:00

OPERATIONS MANUAL

Part D

APPENDIX 2

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Se

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n

8

43. diarrhea 44. dislocations 45. disorders of vital functions 46. drug overdose 47. epilepsy 48. eyes

01:00

Se

ssio

n

9

49. possible eye disorders or injuries 50. fainting 51. fever 52. fractures 53. frostbite 54. head injuries

01:00

Se

ssio

n

10

55. heart attack 56. angina pectoris 57. infarct 58. hysterical attacks 59. heat stroke 60. hiccoughs

01:00

Se

ssio

n

11

61. infectious 62. psychotics 63. pressure bandage 64. pulmonary tuberculosis 65. shock 66. sickle cell anemia

01:00

Se

ssio

n

12

67. sprains 68. strains 69. stomach pains 70. appendicitis 71. renal colic 72. menstrual pains

01:00

Se

ssio

n

13

73. swallowing the wrong way 74. temperature ( fluid balance ) 75. the rautek hold 76. the recovery position 77. birth on board 78. preparation for birth on board

01:00

Se

ssio

n

14

79. care for the woman giving birth 80. positioning the woman 81. required equipment 82. the birth 83. abnormal birth 84. the afterbirth

01:00

Se

ssio

n

15

85. after the birth 86. check lists 87. checklist 1-food poisoning on board 88. organizational measures 89. care - taking measures 90. check list 2 -first aid kit on board

01:00

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Part D

APPENDIX 2

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91. check list 3 - medication in disposable first aid kit 92. check list 4 - doctor kit medication 93. check list 5 - cardiopulmonary resuscitation ( CPR ),one helper

method 94. check list 6 - cardiopulmonary resuscitation ( CPR ), two helper

method 95. check list 7 - heart massage for children 96. check list 8 - CPR diagram

01:00

Se

ssio

n

17

97. carriage of special categories of passengers 98. PRM ( persons with reduced mobility ) 99. MGDA 100. STCR 101. WCHR 102. WCHS

01:00

Se

ssio

n

18

103. WCHP 104. WCHC 105. BIND 106. DEAF 107. DEAF / BLIND 108. expectant mothers

01:00

Se

ssio

n

19

109. aeroplane reserved for transportation of group of handicapped passengers

110. Air ambulance fights 111. transportation of disabled passengers 112. persons with limited endurance due to heart 113. persons with arms or legs in casts or splints 114. persons lacking muscular control

01:00

Se

ssio

n

20

115. persons with paralysis of arm and / or legs 116. persons with affected by a stroke 117. deaf persons 118. elderly passengers with the common 119. physical problems of old age 120. person who have had larynx rectory

01:00

Se

ssio

n

21

121. mentally retarded passengers 122. stretcher / bed passengers 123. live animals in the cabin 124. oxygen system and equipment 125. general 126. protective breathing oxygen

01:00

Se

ssio

n

22

127. first aid oxygen 128. first aid or working oxygen for cabin crew 129. portable oxygen bottles 130. first aid kit and medical kit 131. survival equipment 132. airline hygiene

01:00

Se

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n

23

133. air craft catering 134. air craft drinking water 135. air craft toilets 136. air craft pest control 137. air craft dissection 138. air craft disaffection

01:00

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Part D

APPENDIX 2

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139. air craft fumigation 140. air craft cabin cleanliness 141. occupational health hazards for fight attendant 142. accidental injuries 143. accidental injuries 144. infection

00:45

Se

ssio

n 2

5 145. radiation ( and pregnancy )

146. psychological aspects 147. fatigue 148. sickens absence

00:45

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Part D

APPENDIX 2

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II.10.18 PRE - COURSE (CUSTOM CARE) Duration: Total time in class 20:00 hours Examination requirements: Required Training Material and References: Cabin Crew Basic Handout Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1

1. Welcome & introduction 2. Classroom etiquette 3. Train objective

01:30

The

ore

tical

Se

ssio

n

2,

3

4. Guideline topics 5. Mind setting 6. Cabin crew / flight attendant

02:30

Se

ssio

n

4,

5

7. Cabin crew / in – flight 8. Aviation terminology definition 9. Customer care

03:00

Se

ssio

n

6,

7

10. Protocol 11. Special needs 12. Y.P.T.A

02:00

Se

ssio

n

8,

9,

10 13. Accompanied children Interacting positively

14. handling of the (PCP) 15. In - flight welfare & comfort

03:00

Se

ssio

n

11,

12

16. Flight delays 17. Toilet cleanliness & maintenance 18. dry store

02:00

Se

ssio

n

13,

14

19. Minerals 20. Customer service 21. things you must remember

03:00

Se

ssio

n

15,

16,

17

22. The rules 23. Jargon 24. Aviation alphabet & glossary

03:00

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Part D

APPENDIX 2

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II.10.19 Grooming Duration: Total time in class 08:00 hours Examination requirements: Required Training Material and References: Grooming Manual Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1

1. Introduction 2. Male grooming

01:30

Lec

ture

/ S

lid

e

Se

ssio

n

2

3. Female grooming

01:00

Se

ssio

n

3,4

4. Uniform and accessories ( male ) 5. Uniform and accessories ( female )

03:00

Se

ssio

n

5

6. Etiquettes 7. Interaction Etiquette

02:00

Se

ssio

n

6

8. Prohibited things carry out of flight bag 00:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.20 GENERAL PROCEDURE (GUIDE LINES ( Duration: Total time in class 15:00 hours Examination requirements: Required Training Material and References: Service Manual Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssi

on

1

1. Introduction and classroom rules and regulation

01:00

Lec

ture

/ S

lid

e

Se

ssi

on

2

2. Transport procedure 01:30

Se

s

sio

n

3

3. Airport procedure

01:30

Se

ssi

on

4 4. Briefing procedure 01:30

Se

ssi

on

5

5. Aircraft arrival

01:30

Se

ssio

n

6

6. Passenger boarding 01:30

Se

ssio

n

7

7. D/H Crew

01:00

Se

ssio

n

8

8. After take off procedure 01:00

Se

ssio

n

9

9. After landing 01:30

Se

ssi

on

10

10. Transit

01:30

Se

ssio

n

11

11. Crew rest 01:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.21 Service Equipment / Food & Beverage Duration: Total time in class 10 hours Examination requirements: Required Training Material and References: Basic Hand Out Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1

1. Introduction 2. Service department 3. Service category

02:30

Lec

ture

/ S

lid

e

Se

ssio

n

2,

3

4. Fixed equipment 5. Movable equipment 6. Serving equipment

02:30

Se

ssio

n

4,

5

7. Non –meal service 8. Dry stores 9. In-flight amenities

01:30

Se

ssio

n

6

10. Food and beverage 11. Meal service 12. Special meal service

01:30

Se

ssio

n

7

13. Beverage 14. IATA code

02:00

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Part D

APPENDIX 2

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II.10.22 STANDARD SEQUENCE OF SERVICE Duration: Total time in class 20:00 hours Examination requirements: Required Training Material and References: Service Manual Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1,2

1. Introduction 2. Economy class – domestic flight ( lunch and dinner ) 3. Economy class – domestic flight ( Cold meal )

02:30

Lec

ture

/ S

lid

e

Se

ssio

n

3,4

4. Economy class – domestic flight ( Refreshment ) 5. Economy class – domestic flight ( Hot/cold breakfast ) 6. Economy class – international flight ( On the ground – after

takeoff )

02:00

Se

ssio

n

5,6

7. Economy class – international flight (Hot/cold breakfast ) 8. Economy class – international flight (lunch and dinner) 9. Economy class – international flight (Cold meal)

03:00

Se

ssio

n

7,8

10. Economy class – international flight (Refreshment) 11. Business class –domestic flight ( on the ground ) 12. Business class –domestic flight ( Hot breakfast )

02:00

Se

ssio

n

9,1

0

13. Business class –domestic flight ( Refreshment ) 14. Business class –domestic flight (Cold meal) 15. Business class –domestic flight ( lunch and dinner )

03:00

Se

ssio

n

11,1

2

16. Business class – international flight (on the ground - after take off )

17. Business class – international flight (Hot breakfast) 02:30

Se

ssio

n

13,1

4,1

5

18. Business class – international flight ( lunch and dinner) 19. Business class – international flight (Refreshment)

03:00

Se

ssio

n

16

20. Business class – international flight (Cold meal)

02:00

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Part D

APPENDIX 2

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II.10.23 General responsibilities-duties and checks "Fokker 50" Duration: Total time in class 08 hours Examination requirements: Required Training Material and References: Fokker SERVICE MANUAL Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1,

2

1. General responsibilities-duties and checks "Fokker" a) Introduction b) Cabin crew, general responsibilities / duties and checks c) Galley operator, general responsibilities / duties and

checks d) Senior crew, general responsibilities / duties and checks

03:30

Lec

ture

/ S

lid

e

Se

ssio

n

3

2. General duties a) Aircraft registration b) Aircraft diagrams

01:30

Se

ssio

n

4

3. Meal service- F50 Meal service guidelines Meal service diagrams

01:30

Se

ssio

n

5

4. Ground preparation and readiness Galley Cabin Lavatory

01:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.24 General Responsibilities Duties And Checks (F100) Duration: Total time in class 10 hours Continuation training requirements: Examination requirements: Required Training Material and References: F100 SERVICE MANUAL Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1,2

,3

,4,5

2) General responsibilities-duties and checks

a) Introduction

b) Cabin crew general responsibilities / duties and checks

c) Galley operator general responsibilities / duties and checks

d) senior crew general responsibilities / duties and checks

04:00

The

ore

tical

3) General duties

a) Aircraft registration

b) Aircraft diagram

02:30

Se

ssio

n

6,

7

4) Meal service Meal service guidelines Meal service diagrams

02:00

Se

ssio

n

8

5) Ground preparation and readiness Galley Cabin Lavatory

01:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.25 General Responsibilities Duties And Checks (A320) Duration: Total time in class 10:00 hours Examination requirements: Required Training Material and References: A.320 Service Manual Module Title and Content

Subject Title

Duration (hrs)

Method

Se

ssio

n

1,2

,3

,4,

5

6) General responsibilities-duties and checks a) Introduction b) Cabin crew general responsibilities / duties and checks c) Galley operator general responsibilities / duties and

checks d) senior crew general responsibilities / duties and checks

04:00

The

ore

tical

7) General duties a) Aircraft registration b) Aircraft diagram

02:30

Se

ssio

n

6,

7

8) Meal service Meal service guidelines Meal service diagrams

02:00

Se

ssio

n

8

9) Ground preparation and readiness Galley Cabin Lavatory

01:30

OPERATIONS MANUAL

Part D

APPENDIX 2

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II.10.27 MOCK UP (Wet Run) AIRCRAFT SERVICE WET RUN (F50) (F100) (A.320) Duration: Total time in class 20 hours Examination requirements: Required Training Material and References: Service Manual Module Title and Content


Se

ssio

n

1

1. Introduction 00:30

Lectu

re / S

lide

Se

ssio

n

2

2. Economy class domestic & international flight service introduction

01:30

Se

ssio

n

3,4

, 5 3. Economy class domestic & international flight service practical

04:00

Wet Run

Se

ssio

n

6

4. Business class domestic flight service introduction 01:00 lecture / slide

Se

ssio

n

7-

10

5. Business class domestic flight service practical 03:00 Wet Run

Se

ssio

n

11

6. Business class international flight service introduction 02:00 lecture / slide

Se

ssio

n

12 -

18

7. Business class international flight service practical 08:00 Wet Run

OPERATIONS MANUAL

Part D

APPENDIX 2

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ROW

COURSE SUBJECT

DURATION (hour's)

INSTRUCTORS

1 English courses 100 Mr. DJOLOKO André

2 Introduction To Aviation

10 Mr. NDOFULA Junior

3 Flight Instrument 05 Mr. MATA Brichard/Mr. MBABU Serge

4 Aircraft Engine And Performance

05 Mr. MATA Brichard/Mr. MBABU Serge

5 ICAO Standards 05 Mr. NKUANGA Léon/Mr. NDOFULA Junior

6 Radio Navigation 8 Mr. NDOFULA Junior/Mr. MARCEL

7 Meteorology 15 Mr. NDOFULA / Mr. MARCEL

8 Weight And Balance

10 Mr. NKUANGA

9 Ticketing 15 Mr. NKUANGA

10 Aircraft General Procedure

30 Mrs. KAKUETE Rose/Mr. MATA/Mr. MAGWA/Mrs. MAYELE

11 F50 Cabin Familiarization & Safety

20 Mrs. DEMBO Dhadha/ Mrs. KAKUETE Rose

12 F100 Cabin Familiarization & Safety

25 Mr. MATA/Mrs. KAKUETE/Mrs. DEMBO/Mrs. MAYELE

13 A.320 Cabin Familiarization & Safety

25 Mr. MATA / Mrs. LITANGA Mireille/ Mrs. KAKUETE Rose/ Mr. MAGWA/Mrs. MAYELE MABONDO

14 Aviation Security 15 Mr. KARL KASHALA/ Mr. MBUYAMBA Alexandre

15 Dangerous Good Awareness

15 Mr. Mr. NKUANGA Léon/Mr. NDOFULA Junior

16 Crew Resource Management

10 Mrs. KAKUETE Rose

17 Announcement 10 Mrs. KAKUETE/Mrs. MAYELE, André Djoloko

18 Customer Care 20 Mr. NKUANGA/Mrs. KAKUETE

19 Grooming 8 Mrs. KAKUETE/Mr. MAGWA/Mrs MAYELE, Mrs TARA

20 General Procedure ( Service Guide Line

15 Mrs. KAKUETE/Mr. MAGWA/Mrs MAYELE

21 Service Equipment (Food And Beverage

15 Mrs. KAKUETE/Mrs. MAYELE/Mrs. LITANGA

22 Standard Sequence Of Service

20 Mrs. KAKUETE/Mr. MAGWA/Mrs MAYELE, Mrs TARA

23

General Responsibilities Duties & Check (F50)

08 Mrs. KAKUETE/Mr. MAGWA/Mrs MAYELE, Mrs TARA, Mrs Dhada

OPERATIONS MANUAL

Part D

APPENDIX 2

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24

General Responsibilities Duties & Check ( A.F100 )


25

General Responsibilities Duties & Check ( A.320 )


27 Mock-UP/ WET RUN

20 Mr. MATA/Mrs KAKUETE/Mrs Tara

28 First Aid 25 Dr. KABANDA Gilbert

TOTAL 477

OPERATIONS MANUAL

Part D

APPENDIX 2

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