IHP Mobile Application Guide

Convenient E-card for Identification

Easy to Use Clinic Locator

One-touch Click to Call

iOS & Android Compatible

Mobile Claims Submission

User Friendly Employee Mobile APP

*Always check the IHP mobile app for latest active clinics

IHP Mobile Application

Simply download the application and register with the following

information :User ID: Last 4 characters of your NRIC/FIN/Passport Number followed

by your Date of Birth (DDMMYYYY)(E.g. if your NRIC is S1234567A and your date of birth is

01011970, your User ID would be: 567A01011970)

Company ID: VMWARE

Password: Date of birth in DD/MM/YYYY format (please include the “/”)

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IHP E-CardServes as an alternative mode of identification

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IHP Mobile Application

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Clinic LocatorTurn on your GPS. Application will display the clinics within 5km radius

IHP Mobile Application

Search ClinicKey in postal code or area or clinic name.

IHP Mobile Application

Claims Submission via Mobile App

Enter Claim Details in Sequence

➢ Select Claimant Name➢ Provider Name➢ Invoice/ Receipt No. ➢ Incurred Date ➢ Select Claim Type➢ Claim Amount (SGD only)➢ Diagnosis or Purpose of visit

IHP Mobile Application

Continue…

Select

Select

Claims Submission via Mobile App

Enter Claim Details in Sequence

➢ Select Claimant Name➢ Provider Name➢ Invoice/ Receipt No. ➢ Incurred Date ➢ Select Claim Type➢ Claim Amount (SGD only)➢ Diagnosis or Purpose of visit

IHP Mobile Application

Continue…

Select

Select

Continue…

IHP Mobile Application 手机应用程序

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Attach and Submit Online

➢ Ensure all details are keyed in

➢ Attach and upload all the documents. (Note: There is a maximum of two attachments to be submitted per claims.

Each attachment has a data transfer rate limit of less than or equal to 2 MB and that is, a maximum of 2 MB per attachment.)

➢ Click Submit upon completion.

➢ Remember cut off date

IHP Mobile Application Claims Submission via Mobile App

Continue…

IHP Mobile Application 手机应用程序

11

Attach and Submit Online

➢ Ensure all details are keyed in

➢ Attach and upload all the documents. (Note: There is a maximum of two attachments to be submitted per claims.

Each attachment has a data transfer rate limit of less than or equal to 2 MB and that is, a maximum of 2 MB per attachment.)

➢ Click Submit upon completion.

➢ Remember cut off date

IHP Mobile Application Claims Submission via Mobile App

Viewing of Claim History

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The application provides the ability to synchronize the Claim History information of employee as well spouse and children. Employee can check status of claims and a list of claims that have been submitted within the selected period.

IHP Mobile Application

IHP Mobile Application 手机应用程序Amend/Delete Claims You can select a claim submission and review the associated claims history information that the system has been enabled for these processes. After reviewing the information, the claimant can choose to amend or delete the status of the individual/batch e-claim submission(s).

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Track Virtually and Amend/Delete

➢ Use these processing options to select individual/batch claims submission records and then press Submit.

➢ Under the Claims Summary information, select Amend/Delete.

IHP Mobile Application

Viewing of Entitlement and Balances

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IHP Mobile Application

IHP System/ Portal Guide

Portal Guide

Portal URL : https://eclaim.ihp.com.sg

Portal Login : User ID : Last 4 characters of your NRIC/FIN/Passport Number

followed by your Date of Birth (DDMMYYYY)

(E.g. if your NRIC is S1234567A and your date of birth is

01011970, your User ID would be: 567A01011970)

Password : Date of Birth (DDMMYYYY)

Tick on the box after you have read the PDPA Clause and click “I Agree” to continue

First Login

Password Change

Change your password

and click “Save” to

continue

Claim Submission

Steps

1. Please select claimant,

2. Input incurred date of visit

3. Click Next

4. Select type of Claim

Step:

Enter the mandatory

fields and click on

“Submit” to proceed.

Note

▪ Note all fields with * are mandatory

▪ Receipt Reference No: Please enter receipt number.

▪ Service Provider/Clinic: Please select list of clinics from search or type (free text)

▪ Incurred Amount: This is the receipt amount.

▪ Remarks: Please input any important notes/ remarks that the claim assessors need to take note of.

Claim Submission

Claim Submission

Step:

1. Please remember to attach scanned supporting documents by cut off date and keep the originals for

audit purposes

Claim Submission

Step:

1. Click on the

icon. A pop up

will appear to

allow you to

select the file

you wish to

attach.

2. Select the file

and click on

“Submit”

Amend or Delete Claims

Steps

1. Select the claimant and click “Search”. The search will show all claims, which have not been processed.

2. Select the claim to be amended/deleted.

3. Claims that are already being processed cannot be amended or deleted

Claims History

Steps

1. Select Document icon to view attachment

Steps

1. Select claimant

2. Input incurred

date & select

view report.

Check on your

balance and

personal details.

Please inform IHP

should there be

any discrepancies

in your information

Online Resources