FPT.iHotel Management Solution Functions Guide

1 FPT.iHotel Overview:

1.1 Overview:

ID Description Yes/NoYes No

1 FPT iHotel is copyright by FPT Information System Corporation X2 Display Language: English X3 Open solution: extend and adjust easily according to specific requirements X4 Data and user accounts security X5 Automatic database backup X6 Save history log of user actions X7 Remote support X8 Support chain of hotels X9 Open interface - supports connectivity with other software X

10 Support for connecting to peripheral devices, hardware devices: IP camera, Scanner…

X

11 Decentralize detail for each function, report in the software X12 Integrates all software in one screen X13 Support touch screen PC X14 Currencies: local currency, U.S. dollar X

1.2 Development Tools: - Visual Studio.NET - Microsoft SQL Server- Crystal Reports - Unicode Font.

1.3 Departments/User Groups

ID Department/User Group1 Admin2 Sales3 Reception4 House Keeping5 Cashier6 Accountant7 HR Employee8 POS Cashier

2 FPT.iHotel Diagram

ID Solution User Group DescriptionFront Office Reception - Manage customer records, debts …

- Manage group reservations, guest reservations- Manage checked in guests- Travel Agent- Manage rooms & room type & room status- Room Rate Policies (for daily guests)- Room Rate Policies (for hour guests)- Connect to Back Office

House Keeping House Keeping - Manage operations: change room status, tracking maintenance items, discrepant rooms

- Room History (Lost and Found)- Time & Attendance

Sales Sales - Manage customer records, debts …- Manage group reservations, guest- reservations- Travel Agent

PABX System Reception/Admin - Manage telephone services, tariff plan, …- Transfer guest telephone bills automatically to

the Front OfficePoint of Sales POS Cashier - Manage point of sales / point of services:

restaurant, pool bar, spa, KTV ...- Transfer guest bills automatically to the Front

Office- Connect to Back Office

Human Resource

HR Employee - Employee Records- Recruitment- Benefits- Training…

Back Office Accountant - General Ledger- Account Receivable- Account Payment- Stock Control- Fixed Asset

3 FPT.iHotel: Hardware Recommendation

ID Item Quantity Remarks1 IBM x3650 M4 Server

- Intel Xeon 8C Processor

- 8GB RDIMM- HDD: 146GB x 3

01 For iHotel Database & iHotel Solution

2 Client PC 01 For iHotel client3 UPS 02 01 UPS for Server & 01 UPS for client PC4 Switch\HUB 24 Port 015 HP Laserjet Printer 01

4 FPT.iHotel – Front Office Functions:

ID Module Function RemarkA System

LoginLogoffChange PasswordUser Accounts

Backup DatabaseSystem ParametersUser ParametersExit

B ReservationGroup Reservations : create new, modify reservation, cancel, recall group reservationGuest Reservations : create new, modify reservation, cancel, recall reservationCustomer ManagementRoom AvailableTravel Agency ManagementPromotion & Birthday Emails

C ReservationGroup (GIT) :

- CheckIn Group Reservation- CheckOut Group- Undo CheckIn Group- Undo CheckOut Group- Modify Group- Group Account Receivables

Guest (FIT) :- CheckIn Reservation- CheckOut Guest in House- Undo CheckIn- Undo CheckOut- Modify Guest in House- Guest Account Receivables

Room AvailableRoom Tape ChartRoom PlanGroup & Guest InquiryTransaction Inquiry

D CashierGroup Account ReceivablesGuest Account ReceivablesTransaction InquiryDaily USD Exchange RateCurrency Exchange

E House KeepingRoom Status Management:

- Vacant / Occupied / Out of order / Out of service

- Clean / Dirty

Equipment ManagementEquipment Maintenance PlanData Cross Checking Function (between housekeeping and reception)Lost and FoundMinibar management

F ConfigurationRoom managementTransaction/Service managementRoom charge policies (daily & hourly)Package codesHotel revenue planRoom sale planTravel agency managementActual room layout configuration

G ReportsHistory Customer Reports 08 reportsArrival Reports 07 reportsDeparture Reports 07 reportsHouseKeeping Reports 12 reportsStatistic Reports 04 reportsForecast Reports 07 reportsCashier Reports 11 reportsGuest In House Reports 16 reportsReservation Reports (for sales department) 12 reportsNight Audit Reports 13 reportsTransaction / Service Reports 30 reportsAdmin Report 07 reportsOthers (birthday, message, House Use, FOC, VIP…)

07 reports

H Close DayNight AuditRevenue SummaryPayment SummaryGuest Ledger Summary

5 FPT.iHotel: Reports

ID Module Report DescriptionA History Customer Reports

Non Used Profile ReportProfile Address ReportProfile Remark ReportBirthday Profile Report

B Arrival ReportsArrival by Company nameArrival by GroupArrival by DateArrival by NameArrival by Room numberExpected Arrival ListArrival and check-in today

C Departure ReportsDeparture ExtendedExpected Departure ListDeparture by DateDeparture by Group

D HouseKeeping ReportsRoom Status ReportRoom Status Report (group by room type)StayOver Room ReportVacant RoomOccupied RoomOOO / OOS Room ReportVIP Guest Room Report

E Statistic ReportsSource Codes Statistic ReportNation Codes Statistic ReportChart Statistic Report

FForecast Reports

Daily Forecast ReportDaily and Room Type Forecast Report

G Cashier ReportsPayment ReportDeposit ReportDiscount ReportTransfer Transaction ReportSummary Report

H Guest In House ReportsGuest In House by companyGuest In House by room numberGuest In House by groupGuest In House by cash payment methodGuest In House by special requestsMessage for Guests in houseRoom Move ReportStayOver ReportDayUsed Report

Early CheckOut ReportGuest in House (checkin today)

I Reservation ReportsCancellation ReportReservation by Travel AgencyReservation by Company NameReservation by Room NumberReservation by Arrival DateReservation by GroupReservation by Nation CodesReservation by Source CodesWaiting List Report

K Night Audit ReportsCancellation ReportNoShow ReportToday CheckOut Guests ReportPayment Transaction ReportAdjustment Transaction ReportDiscount Transaction ReportCard Transaction ReportGuest Ledger Report

L Admin ReportM-T-D Revenue ReportM-T-D Payment Report

M OthersMessage ReportGuest Birthday ReportHU ReportFOC ReportVIP ReportCancel CI / CO Report