IHLM. BROCHURE 19-20 v5 Digital Version · 2019-10-30 · disruption to their professional or...

Education Programmes 2019-20 1

EDUCATIONPROGRAMMES2019-20

www.ihlm.org

2 Education Programmes 2017-18

Contents

Custom Programmes 6

Education Consultancy 8

Leadership and Management 12

IHLM Diploma in Healthcare Leadership and Management

High-Performance Healthcare Leadership

Healthcare Mini MBA

Strategy and Planning 15

Healthcare Strategy, Planning and Execution

Healthcare Marketing and Medical Tourism

Patient Experience 17

Transforming Patient Experience

Quality and Safety 18

Healthcare Quality and Performance Improvement

Patient Safety and Risk Management

Productivity and Financial Performance 20

Healthcare Operations and Patient Flow Management

Healthcare Financial Management, Productivity and Cost Control

Technology, Innovation and Change 22

Smart Hospitals and Digital Healthcare Innovation

Healthcare Data Analytics


Transform your hospitalby transforming your people

Open Programmes

IHLM provide a comprehensive portfolio of programmes that enable healthcare

leaders at every level – from the bedside to the boardroom – to transform both their

own performance and that of their team or service.

Custom Programmes

We work in partnership with healthcare organisations to design and deliver learning

solutions that are tailored to their unique needs and have a measurable impact on

the quality of their care.

Education Consultancy

We use our experience in learning, teaching and evaluation to help healthcare

organisations develop and accredit their own in-house courses, materials and

instructors.


“There have never been more demands

placed upon healthcare organisations

than there are today. Populations are

growing and aging. Chronic diseases

are becoming more prevalent. Patient

expectations are rising.

Healthcare leaders and managers face

daunting strategic and operational

challenges and need specific skills

and capabilities in order to overcome

them. But because healthcare is such a

specialised field of management, generic

business and management training

courses rarely meet their needs.

IHLM therefore combines established

management theories with newly

published, evidence-based research

to create content that is specific to the

healthcare context. We deliver it in ways

that are both emotionally engaging and

immediately practical – empowering

participants to transform their team or

organisation’s performance, as well as

their personal impact, from the moment

they leave the classroom.”

Benedict A Stanberry

Principal


Why IHLM?

Based in Oxford, IHLM provide inspiring education programmes and

empowering qualifications in healthcare leadership and management.

Our comprehensive portfolio of open enrolment and custom programmes

enable healthcare staff and executives to maximize their personal impact and

transform the performance of their team, service or organisation.

Each year just over 1,000 participants attend over 25 programmes delivered in

locations across Europe, the Middle East, Asia and Australasia.

IHLM faculty members are not only genuine healthcare thought-leaders, but

also understand the cultures and contexts in which they teach – enabling them

to collaborate closely with clients and programme members to deliver relevant,

customized and specialised learning that has an immediate and lasting impact.

The IHLM experience is both stimulating and challenging – immersing

participants in varied and interactive learning activities that combine cutting-

edge theory with practical solutions. Whether you and your team work in a

boardroom or at a patient’s bedside there is an IHLM programme that will

help you transform both your own performance and that of your heathcare

organisation.


Custom Programmes

IHLM work in partnership with healthcare organisations of all sizes, in both the public

and private sectors, to design and deliver learning solutions that are tailored to their

unique needs and have a measurable impact on the quality of their care. We do this

by:

• Understanding our client’s aspirations and the strategic objectives they are

striving to achieve – whether it is improving quality and productivity, enhancing

patient experience, or preparing the next generation of leaders.

• Defining the knowledge, skills, behaviours and habits that are needed to achieve

these goals or to transform performance.

• Co-designing a programme – which can be either qualification or non-

qualification bearing – engaging expert faculty members, and agreeing learning

methodologies and module content.

• Identifying the projects and activities that will be the ‘live’ vehicles for programme

members to apply their learning and embed it into day-to-day practice.

• Agreeing individual personal development plans with all programme members

and supporting them with 1:1 coaching and mentoring between modules.

• Evaluating the impact of the programme through both quantitative and

qualitative module feedback, team and line manager feedback, and

performance against KPIs.


“Hoan My Medical Corporation is Vietnam’s leading and largest private healthcare network. Over the last 20 years, we’ve built a strong and well-recognised brand with a consistent reputation for delivering high quality, affordable healthcare. We are currently on track to serve more than four million patients by the end of 2018 and expect to reach six million by 2020. This means more facilities, more people, more technology and more training.

This year we have partnered with IHLM to design and deliver an MBA-style

programme that will enable our teams to manage our resources more effectively and hence maximise the quality and affordability of our services.

By investing in leadership and management training from institutions such as IHLM, Hoan My have become the employer of choice in Vietnam – with strong teams delivering high quality care to safe, satisfied patients.”

Ms Thai Thi Thu ThaoTalent Development Manager, Hoan My Medical Corporation, Vietnam


Education Consultancy

Investing in internal training capacity can be the most cost-effective way of

both improving staff performance and transforming the quality of patient

care. IHLM use our experience in learning, teaching and evaluation to help

healthcare organisations develop and accredit their own in-house courses,

materials and instructors. We do this by:

• Partnering with our clients to identify the fundamental knowledge, skills

and behaviours that will deliver high-performance.

• Developing competency models and frameworks against which current

and future performance can be appraised.

• Designing instructional products and experiences, both physical and

digital, that address learning needs.

• Supporting internal trainers to become proficient teachers and develop

their subject-matter expertise.

• Enabling clients to award IHLM-accredited qualifications to their learners.



“The Royal Hospital is Oman’s largest tertiary-level, acute-care hospital providing state-of-the-art services in a variety of specialties. We are ambitious to build up the capabilities of both our frontline and departmental leaders, not only through training and education, but through systems and policies which support leadership development and ensure sustainability. The hospital has benefited greatly from a close, long-term partnership with IHLM – with whom we’ve achieved some remarkable milestones in building the hospital’s leadership capacity.

Our collaboration began with a diagnosis of our needs through 1:1 interviews and focus groups, leading to a consultancy report to the senior leaders on findings and recommendations.

This informed the creation of a leadership competency model and the design of our “Future Leaders” programme through which over a hundred participants have been supported to develop their leadership skills and measurably improve the performance of their unit or department.

IHLM have also enabled us to independently run our own programmes by training internal trainers in subjects such as emotional intelligence, patient communication, coaching and mentoring, patient flow management, and effective teamworking.”

Dr Qasem Al SalmiDirector General,The Royal Hospital, Oman



“After over fifteen years as a consultant general and vascular surgeon in the UK, I was appointed as the Medical Director of Amina Hospital in the United Arab Emirates. My main challenge there is to nurture a culture that is different from a lot of the hospitals around it.

Attending the High-Performance Healthcare Leadership programme was particularly useful. One of the early topics we explored was about learning to become a good leader. I’ve discovered that you can do that through experience – which is reflecting on your own mistakes and your own successes as well; through exposure – which is watching others making mistakes but also taking the right decisions; and the third component is, of course, through education.

As a result of the programme my thoughts on what I need to achieve in my healthcare organisation are more focused. It’s now clear in my mind that my first task is to provide a superb service to our patients and to get my colleagues subscribing to the same idea.

I would definitely recommend this programme and I will definitely be encouraging my colleagues to attend it.”

Dr Hesham SoukaMedical Director, Amina Hospital, UAEPast participant, High-Performance Healthcare Leadership programme


Open Programmes

IHLM provide a comprehensive portfolio of CPD-certified programmes that enable

healthcare leaders at every level – from the bedside to the boardroom – to transform

both their own performance and that of their team or service.

Our open programmes cover the full breadth of leadership and management

challenges facing healthcare organisations today. Underpinned by evidence-

based research and the extensive experience of our faculty members, they are

grouped around what we believe are the key thematic areas of importance to high-

performing healthcare organisations:

• leadership and management

• strategy and planning

• patient experience

• quality and safety

• productivity and financial performance

• technology, innovation and change

These programmes take place in Oxford and in other venues around the world

where we collaborate with local partners to deliver practical skills and knowledge

that will empower participants to make immediate improvements to patient care and

enhance their personal impact as a healthcare leader.


Leadership and Management

IHLM Diploma in Healthcare Leadership and ManagementThe IHLM Diploma in Healthcare Leadership and Management is a unique qualification that formally recognises the rigorous professional development journey that has been taken by our programme members and their readiness for senior healthcare leadership roles.

Ideal for working healthcare leaders and managers who want to gain a recognised qualification without disruption to their professional or personal lives, the IHLM Diploma allows you to strategically plan your development needs at a pace that suits you. Simply complete four programmes over a maximum period of four years, at least one of which is the High-Performance Healthcare Leadership programme, plus the associated assessments.

Begin With The Core Programme:

The High-Performance Healthcare Leadership Programme focuses on the fundamentals of healthcare leadership. It provides the insights through which you can better understand yourself, your organization, the people you lead and the services you deliver.

This programme is assessed through a Leadership Development Plan and Portfolio: an extended assignment designed to help you develop healthcare leadership competencies that have a demonstrable impact on your organisation.

Choose Three Specialised Programmes:

Go deeper into fundamental healthcare management areas:

• Healthcare Strategy, Planning and Execution

• Healthcare Marketing and Medical Tourism

• Transforming Patient Experience

• Healthcare Quality and Performance Improvement

• Patient Safety and Risk Management

• Healthcare Operations and Patient Flow Management

• Healthcare Financial Management, Productivity and Cost Control

• Smart Hospitals and Digital Healthcare Innovation

• Healthcare Data Analytics

These programmes are assessed through a project carried out within your healthcare organisation in which you are required to deliver a measurable performance improvement.

For more information and to find out how to enroll visit:ihlm.org/course/ihlm-diploma-in-healthcare-leadership-and-management



High-Performance Healthcare Leadership

Programme Overview This certified programme takes a uniquely evidence-based approach to developing the transformational healthcare leaders who can deliver high-performance at the frontline of care delivery and in midline management roles. It provides both established and emerging leaders with insights through which they can better understand themselves, their organization, the people they lead and the services they deliver.

Programme Content

Through five one-day modules the programme explores the leadership practices and techniques that are proven to deliver high performance:

• The High-Performing Healthcare Leader – Review the evidence on performance in healthcare and ask yourself what you have to do and to believe in order to deliver high-performance for your healthcare organisation.

• The High-Performing Healthcare Team – Learn how to inspire shared purpose among team members while also holding them to account and enabling them to improve and refine their capabilities.

• The High-Performing Healthcare Organisation – Discover how managers deliver high-performance by tracking and collecting performance data, identifying improvement opportunities and acting upon them.

• Building a High-Performance Culture – Reflect on the pivotal role that front and midline leaders play in creating a positive culture that facilitates the provision of high quality, safe, patient-centred care.

• Sustaining High Performance – Understand the importance of staff empowerment, innovation and experimentation with new models of care.

Who Should Attend?

This programme is designed to enable leaders at the frontline of care delivery, as well as those in midline management roles, to develop their leadership competencies and acquire the skills and knowledge necessary to transform the performance of their team or department.

Programme Price, Dates & Locations

For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/high-performance-healthcare-leadership



Healthcare Mini MBA

Programme Overview This five-day programme immerses you in the same learning culture and environment that you would encounter in a world-ranked business school and uses Harvard Business School’s famous ‘Case Method’ to place you in the role of a decision-maker who is solving the real-life challenges of managing and leading a successful healthcare service or organisation.

Programme Content

The programme provides insights into both the fundamentals of healthcare management and the latest thinking on how to deliver high quality, patient-centred care:

• Leadership in Healthcare – Explore how effective healthcare leaders gain commitment from their teams and deliver success for their organisations.

• Strategy, Competition and Innovation in Healthcare – Learn and practice the tools through which healthcare providers gain competitive advantage.

• Transforming Financial Performance and Productivity – Discover how healthcare leaders can make their organisations more productive and more profitable, and make the care they deliver more cost-effective.

• Healthcare Marketing, Medical Tourism and the Patient Experience – Consider how and why patients choose a healthcare facility, and how to ensure they choose your facility.

• Capstone Case Study – On your final day you will work with your team to review a real-life case study situated in a healthcare organisation and will deliver an assessed presentation to the organisation’s senior management team.

Who Should Attend?

This programme has been designed for any healthcare leader or manager who wants to develop their business acumen, including those who need to cover all the essentials of strategic healthcare management in one concise programme.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/healthcare-mini-mba


Strategy and Planning

Healthcare Strategy, Planning and Execution

Programme Overview Using case studies from hospitals, clinics and healthcare systems, this interactive progamme will enable you to lead or participate in the formulation and implementation of a strategic plan. Whether you’re revisiting the strategy of your entire healthcare organisation, opening a new service or simply looking for ways to gain a competitive advantage in a crowded healthcare marketplace, this programme will help you do it.

Programme Content

The programme features detailed instruction in:

• Understanding Your Strategic Position – In Module 1 we learn the tools and techniques with which healthcare leaders and managers can evaluate the strategic position of their service or organisation: by understanding both it’s strategic potential (what it can do) and its strategic ambitions (what it actually wants to do).

• Formulating Your Strategy – In Module 2 we examine the strategic options available to a healthcare manager. These include the adaptive choices of whether to expand, contract or maintain the scope of an organisation or department’s services; the methods by which to pursue these choices and how to compete in a competitive healthcare marketplace.

• Making Your Strategy Happen – In Module 3 we consider the many practical tasks that have to be undertaken in order to actually execute a strategy or strategic plan successfully. These include communicating the strategy effectively, getting support from others, taking all the necessary actions and measuring success.

Who Should Attend?

This highly practical and interactive programme provides detailed coverage of all of the essential tools, concepts and models used in strategy and strategic management. It will benefit anyone who needs to be able to lead or participate in the strategic planning process in a healthcare system or organisation.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/healthcare-strategy-planning-and-execution


Strategy and Planning

Healthcare Marketing and Medical Tourism

Programme Overview Faced with growing demand and increasing competition, it has never been more important that healthcare facilities market themselves effectively. This unique programme enables anyone involved in marketing, promoting or advertising healthcare services, including those involved in facilitating medical tourism, to understand how and why prospective patients choose a healthcare provider. It provides comprehensive and holistic coverage of the entire discipline of marketing in healthcare, with a particular focus on the emerging phenomenon of medical tourism.

Programme Content

The programme includes detailed instruction in:

• An Introduction to Healthcare Marketing and Medical Tourism – How effective marketing can raise demand and drive it to your healthcare facility.

• Understanding Patient Needs and Preferences – How to carry out market research into the needs and preferences of healthcare consumers.

• Developing a Marketing Plan – How to create a strategic blueprint for attracting and retaining patients.

• Implementing a Marketing Plan – How to use the ‘marketing mix’ to position your healthcare facility in the minds of patients.

• Advertising Your Healthcare Services – How to use mass and personal communications to grab and keep patients’ attention.

Who Should Attend?

This programme has been designed for anyone who is involved in marketing, promoting or advertising healthcare services, including those involved in facilitating medical tourism.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/healthcare-marketing-and-medical-tourism


Patient Experience

Transforming Patient Experience

Programme Overview Patients have high expectations. They want to be seen on time and to be treated with dignity. Yet too many healthcare organisations struggle to satisfy patients’ basic needs and preferences. This programme shows you practical tools and techniques that you can use to transform patients’ experiences of your healthcare institution.

Programme Content

This programme covers the five themes and fifteen subject areas that together comprise a comprehensive body of patient experience knowledge:

• An Introduction to Patient Experience – Investigate what is driving consumerism in healthcare, consider the influence of regulatory standards and define precisely what patient- and family-centred care is.

• Strategic Patient Experience Leadership – Discover how to create a patient experience department, set strategic goals and engage staff in the journey to becoming more patient-centred.

• Measuring, Analysing and Redesigning the Patient Experience – Learn and practice the practical steps through you can identify the gaps between current and desired performance, and then design an ‘ideal’ experience that better meets patients’ needs and expectations.

• Transforming the Patient Experience through People and Relationships – Focus on how to communicate empathically and compassionately with patients and their families.

• Transforming the Patient Experience through Process, Place and Technology – Use hospitality, the healing environment and technological solutions to transform care.

Who Should Attend?

This programme will benefit anyone who has an interest in, or responsibility for delivering patient- and family-centred care. It will be particularly helpful for anyone who is involved in establishing or developing a patient experience department within their healthcare organisation.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/transforming-patient-experience


Quality and Safety

Healthcare Quality and Performance Improvement

Programme Overview Healthcare quality professionals devote their energies to delivering real and lasting improvements. As the importance of quality and accreditation grows so it is becoming more vital than ever that quality leaders and specialists are able to meet the demands of their work and have a real impact on patient care. This programme enables you to build advanced knowledge of the art, craft and science of healthcare quality improvement.

Programme Content


• The Science of Healthcare Quality Improvement – Review the models, concepts and theories that together comprise the emerging science of healthcare quality improvement.

• Measurement for Improvement – Practice using advanced measurement and data analysis techniques to identify opportunities for improvement and see whether improvement efforts are actually working.

• Solutions for Improvement – Solve quality problems, develop creative improvement ideas and design experiments to test them.

• Leading Improvement – Learn how to coach effective improvement teams and lead successful improvement projects.

• Implementing, Spreading and Sustaining Improvement – Manage the human dimensions of change to implement, spread and embed improvement in your healthcare organisation.

Who Should Attend?

This programme has been designed for anyone who leads or manages quality improvements in healthcare and who wants to deepen or refresh their knowledge and maximise their impact. It will also benefit any healthcare professional or clinician (including physicians, nurses and allied health professionals) who is interested in or involved in quality improvement activities – or who simply has a passion for healthcare quality!


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/healthcare-quality-and-performance-improvement


Quality and Safety

Patient Safety and Risk Management

Programme Overview Every day, millions of people around the world are treated safety and effectively. But with advances in technology and knowledge making healthcare more and more complex, no matter how dedicated and professional healthcare staff are, things can and do go wrong. Making care safer and reducing avoidable harm continue to be fundamental goals for everyone who manages or leads healthcare services.

Programme Content

This programme provides you with a comprehensive and detailed body of knowledge that will enable you to lead patient safety teams, investigations and improvement projects:

• The Foundations of Patient Safety and Risk Management – Focus on the three concepts that are the building-blocks of patient safety: systems theory, human factors and safety culture.

• Investigating Adverse Incidents to Learn from Harm – Review the skills, knowledge and tools that are needed to manage and lead a comprehensive patient safety investigation using Root Cause Analysis (RCA).

• Delivering Patient Safety Improvement Projects – Discover how to make a big change on a small scale using simple tried and tested tools and techniques.

• Implementing the International Patient Safety Goals (IPSGs) – Learn how to successfully address the most important patient safety problems: including patient identification, effective communication, high-alert medications, safe surgery, reducing infections and preventing falls.

Who Should Attend?

This programme will benefit anyone who has an interest in, or responsibility for patient safety and who wants to improve their understanding of the emerging body of knowledge around patient safety and risk management.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/patient-safety-and-risk-management


Productivity and Financial Performance

Healthcare Operations and Patient Flow Management

Programme Overview Today, more than ever, there’s an urgent need for hospitals and clinics to use their resources in the most efficient ways possible if they are to minimise unnecessary waits and delays and maximize their financial sustainability or profitability. This programme provides participants with practical operations management tools, techniques and strategies with which they can reduce their hospital or clinic’s operating costs, increase efficiency and improve productivity without compromising the quality or safety of patient care.

Programme Content

Participants will receive detailed instruction in:

• An Introduction to Healthcare Operations Management – Understand why effective operations management is so essential to delivering safe, high-quality, cost-effective and patient-centred care.

• Managing Purchasing and Supply Networks – Learn how to make better purchasing decisions when buying equipment and supplies for your facility.

• Using Data and Technology to Transform Operations – Discover how data analytics and digital innovation are transforming healthcare.

• Observing and Understanding Patient Flow – Explore the fundamental concepts necessary to observe and understand patient flow.

• Strategies for Transforming Patient Flow – Discover and practice using the strategies with which patient flow can be transformed.

Who Should Attend?

This course will benefit anyone, whether they have a clinical or an administrative background, who leads or manages healthcare services or who is responsible for making their facility or unit more efficient, productive and cost effective.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/healthcare-operations-and-patient-flow-management


Productivity and Financial Performance

Healthcare Financial Management, Productivity and Cost Control

Programme Overview Many of the decisions that healthcare leaders make will have significant financial implications. This programme provides comprehensive coverage of the fundamental concepts, models and methods required by both non-financial and financial managers in all types of healthcare organization: giving you the working knowledge to make sound decisions that help deliver financial sustainability and profitability.

Programme Content


• The Fundamentals of Healthcare Finance – Reflect on the factors that are driving healthcare costs and changing the ways that healthcare is paid for.

• Measuring Financial Performance in Healthcare – Learn how to analyse the financial performance and viability of your healthcare organisation or service

• Planning, Managing and Controlling Money – Focus on how to manage money prudently and allocate financial resources effectively.

• Measuring, Understanding and Reducing Healthcare Costs – Measure the costs of an episode of patient care and reduce those costs by enhancing productivity.

• Pricing Healthcare Services and Planning Healthcare Investments –Take difficult decisions about when to outsource, when to invest and how to set the price of a healthcare service.

Who Should Attend?

This programme will benefit anyone who manages money or controls budgets in a healthcare organisation. It is ideal for non-financial managers and healthcare professionals who need to learn useable, practical tools for managing healthcare costs and investments and improving financial performance.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/healthcare-financial-management-productivity-and-cost-control


Technology, Innovation and Change

Smart Hospitals and Digital Healthcare Innovation

Programme Overview Smart hospitals are those that optimise, redesign or build completely new clinical processes and management systems, enabled by digital healthcare technologies and innovations. The result is safer, more effective and more patient-centred care that is also more efficient, more personalised and more precise. This unique programme will benefit anyone who wants to understand the potential benefits of digital technologies in healthcare and how they can capture those benefits for their own organisation right now.

Programme Content

This programme includes detailed instruction in:

• Introducing Smart Hospitals and Digital Healthcare – A comprehensive review of all the smart hospital and digital healthcare concepts that exist today and could be coming in the not-too-distant future.

• How To Exploit Digital Healthcare In Your Organisation – Tools for identifying opportunities for innovation and improvement using digital healthcare interventions.

• Making Digital Healthcare Happen – How to overcome obstacles and implement digital healthcare successfully.

• Monitoring and Evaluating Digital Healthcare Interventions – How to measure the impact of digital healthcare on your organisation and on the care it delivers.

Who Should Attend?

This programme will benefit anyone who wants to understand what smart hospitals and digital healthcare are, review their benefits, and learn how they can implement them in their healthcare organisation right now. Absolutely no prior knowledge of information technology is required – just a genuine passion for improving care.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/smart-hospitals-and-digital-healthcare-innovation


Technology, Innovation and Change

Healthcare Data Analytics

Programme Overview Data analytics is playing an ever greater role in healthcare – as are the voluminous, complex and messy data sets that we call ‘big data’. Both healthcare professionals and administrators must be able to understand the importance of big data, the vital role that analytics has in identifying hidden patterns in that data, and how the insights it generates can be used to solve difficult problems and shape important decisions: whether they are about national healthcare policy, hospital management or individual patient care.

Programme Content

This programme includes detailed instruction in:

• An Introduction to Big Data and Data Analytics in Healthcare – Discover why big data, and data analytics, are so important in healthcare today.

• Capturing and Storing Healthcare Data – Identify the many sources of health data and their uses.

• Principles of Healthcare Data Analysis – Learn how to use appropriate statistical and mathematical techniques to evaluate and analyse healthcare data.

• Using Healthcare Data To Tell Powerful Stories – Practice how to communicate the outcomes of your analysis in compelling ways that will inform management decisions and influence stakeholders.

• Opportunities and Challenges in Healthcare Data Analytics – Understand the potential benefits of big data and data analytics, as well as the current barriers and limitations to their use.

Who Should Attend?

This programme will benefit professionals in a very wide range of roles, both clinical and non-clinical, who are interested in big data, analytics and how they can be exploited successfully. Absolutely no prior knowledge of information technology or data analysis is necessary – just a genuine curiosity about how the power of big data could transform your healthcare organisation and the care it delivers.


For up to date information on programme price, dates and locations, visit our website at:ihlm.org/course/healthcare-data-analytics

IHLM Europe Oxford Centre for Innovation, New Road, Oxford, OX1 1BY, United Kingdom. Tel: +44 1865 261 476 Email: [email protected]

IHLM Asia

Level 42, Six Battery Road, Singapore, 049909. Tel: +65 6232 2301 Email: [email protected]

IHLM Middle East

Level 41, Emirates Towers,Sheikh Zayed Road,Dubai, United Arab EmiratesTel: +971 4 319 7343Email: [email protected]

IHLM. BROCHURE 19-20 v5 Digital Version · 2019-10-30 · disruption to their professional or...

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