IHG Great Hotels, Guests Love
Transcript of IHG Great Hotels, Guests Love
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IHG – Great Hotels, Guests Love
Daniel F Whitehead, IHG Americas Sales Groups & Meetings- Key Account Director [email protected]
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We are an international company whose goal is to create
Great Hotels Guests Love®.
157 MILLION guests annually
722,000+ ROOMS in over
4,900 HOTELS in
100 COUNTRIES
IHG’s hotel brands include some of the best-known and most popular in the world: InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Holiday Inn® Hotels, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN ™ Hotels and HUALUXE Hotels & Resort and Kimpton Hotels & Restaurants
Our family of hotel brands provide great solutions for your travelers.
Environment and Community initiatives include reducing energy consumption in our hotels and generating local economic opportunity.
Our hotel loyalty program points never expire and members can redeem points even at our competitors’ hotels.
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Five compelling reasons why you’ll love IHG®
The right hotel for your business
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Responsible business
5 IHG® Rewards Club
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IHG® Family of Brands: At-A-Glance
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Source: IHG Brand portfolio current as of Q1 2015
179 Hotels
60,589 Rooms
51 Hotels in
development
pipeline
404 Hotels
112,629 Rooms
92 Hotels in
development
pipeline
63 Hotels
6,938 Rooms
63 Hotels in
development
pipeline
1,154 Hotels
210,419 Rooms
248 Hotels in
development
pipeline
CROWNE PLAZA® HOTELS & RESORTS
INTERCONTINENTAL® HOTELS & RESORTS HOTEL INDIGO®
HOLIDAY INN® HOTELS & RESORTS
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IHG® Family of Brands: At-A-Glance
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Source: IHG Brand portfolio current as of Q1 2015
12 Hotels
4,027 Rooms
1 Hotels in
development
pipeline
2,376 Hotels
223,023 Rooms
541 Hotels in
development
pipeline
326 Hotels
31,046 Rooms
89 Hotels in
development
pipeline
210 Hotels
22,883 Rooms
101 Hotels in
development
pipeline
HOLIDAY INN EXPRESS®
HOLIDAY INN CLUB VACATIONS®
CANDLEWOOD SUITES®
STAYBRIDGE SUITES®
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IHG® Family of Brands: At-A-Glance
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Source: IHG Brand portfolio current as of Q1 2015.
1 Hotel
282 Rooms
23 Hotels in
development
pipeline
2 Hotels
296 Rooms
3 Hotels in
development
pipeline
EVEN™ HOTELS HUALUXE HOTELS & RESORTS
KIMPTON HOTELS & RESTAURANTS
65 Hotels
11,834 Rooms
16 Hotels in
development
pipeline
We were the world’s first truly international hotel brand and are now located in over 60 countries with local and international insight that comes from over 60 years of experience.
InterContinental® Meetings
InterContinental® Ambassador
Our commitment is to run
sustainable hotels and give
our guests a greener stay
without compromising the
guest experience.
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Five compelling reasons why you’ll love InterContinental® Hotels & Resorts
NO-ONE KNOWS THE WORLD LIKE WE DO
InterContinental® Concierge
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Our highly-trained teams
deliver personalized service
with transparent pricing for a
meetings experience which is
seamless for planners and
memorable for delegates.
Members of our frequent
guest recognition program
enjoy exclusive privileges
that enrich, simplify and
reward their stay.
Our best in class Concierge teams connect
our guests to the things that are special
about the place they visit.
RESPONSIBLE BUSINESS
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Crowne Plaza hotels combine the best facilities with great service that helps our guests reach their personal business goals and accelerates their journey to success.
Five compelling reasons why you’ll love Crowne Plaza®
The fastest growing full service upscale brand in the world with nearly 400 hotels.
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3 We know how important a good night’s sleep is.
ENABLING BUSINESS SUCCESS
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Sleep Advantage®
Hotels where your business does business
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CROWNE MEETINGS DIRECTOR You’ll receive a daily meeting debrief to ensure your meeting and budget is on track.
Within two hours, your Crowne Plaza team will respond with space and date availability to your request – guaranteed.
Responsive & Responsible
Our hotels offer guests a refreshingly local experience with modern
design and intimate service associated with a boutique hotel
Everything you need for your next business trip – free high-speed internet, flexible meeting spaces, 24-hour business services and fitness center.
GENUINE BOUTIQUE EXPERIENCE 1
Each hotel features an onsite bar & restaurant with a menu that focuses on locally sourced and seasonal ingredients.
Our hotels are reflections of their surroundings - inspiring places for guests to explore and discover something unique and authentic.
Travel organizers can have peace of mind by dealing with the world’s largest hotel group.
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Five compelling reasons why you’ll love Hotel Indigo®
LOCALLY INSPIRED MENUS
Discover the Neighborhood
Big Brand Benefits
Business Ready 5
Holiday Inn is one of the world’s most recognized hotel brands with a global reputation for service, comfort and value. Our hotels are always conveniently situated, in business where you do business.
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Five compelling reasons why you’ll love Holiday Inn® Hotels
Every team member receives continuous training to ensure your travelers receive friendly service and a great stay.
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5 • Founded by Kemmons Wilson in 1952 • A history of continual innovation
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Proud of our heritage – 60 years of serving guests
Simplifying your meetings Whether you’re organizing a sales meeting or an informal get-together with associates, we understand what goes into planning and hosting a meeting. Our hotels have talented teams to help you - from the initial contact through meeting wrap-up.
Over 1,200 HOTELS WORLDWIDE
Around the world, three guests check into a Holiday Inn every second
1 Million Guests every year night
One of the fastest-growing hotel brands in the world offering everything your Smart Travelers need and nothing they don’t to rest and recharge.
STAY SMART 1
Five compelling reasons why you’ll love Holiday Inn Express® Hotels
As much as anything, our guests like the feeling they get from the fact that choosing our contemporary and clean hotels with helpful, enthusiastic staff leaves room in the budget for other things.
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To help your travelers stay connected during their stay and help your bottom line we offer 24/7 access to printing, copying, faxing, high-speed internet* and many extras including power showers, fitness centers, unlimited local calls, and same-day laundry and dry-cleaning services. *Free at selected hotels.
We provide a free breakfast every morning to get your travelers set for the day
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It’s a very smart choice
Value for your travelers, value for your business
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Starting the day right 2
Growing with your business With over 2200 hotels and 470 new hotels in development, wherever you travel you can rely on us.
Staybridge Suites is ideal for business travelers looking for a flexible home base during longer stays.
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Ranked highest in guest satisfaction among extended stay hotel chains.
Five compelling reasons why you’ll love Staybridge Suites®
Your travelers can start each day with our complimentary deluxe breakfast buffet and will appreciate the convenience of our 24-hour laundry, The Pantry, our fitness room and free wireless anywhere.
From the welcoming fireplace in the Great Room, to the residential comforts of the spacious suites, every guest has plenty of room to relax, recharge and be productive.
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Settle In and Stay a while
Everything travelers need
5 SOCIABLE Social spaces and activities create a comfortable environment for your travelers to connect if, when and how they want.
The Best of Home & Hotel
Spacious studios and 1-bedroom suites are ideal for longer stay guests looking for good value, convenience and comfort on their own terms.
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Travelers staying weeks or months benefit from our extended stay value pricing.
Five compelling reasons why you’ll love Candlewood® Suites
Fully equipped kitchens and large work areas in our comfortable suites provide everything your travelers need to enable them to live, work, and relax while away from home.
Your travelers can pick-up food, beverages, and other essential items whenever they want. And better still, our complimentary Lending Lockers allows them access to small kitchen appliances, board games, and office supplies.
Your travelers will enjoy free wireless internet, free laundry and fitness access, so they can stay on schedule and be more at ease and productive.
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24/7 Conveniences The longer you stay, the less you pay
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Cupboard
Travel can be healthier so we’ve designed a hotel brand that gives your travelers the options they’re looking for to eat better, exercise more, sleep a little tighter and work more effectively.
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HEALTHIER TRAVEL 1
Five compelling reasons why you’ll love EVEN Hotels™
Your travelers will enjoy plenty of
comfy spots and calming spaces to
get down to work and get things
done. All with free Wi-Fi, of course.
We’ll make it easy for your travelers to relax and recharge with open and modern design, fresh scents and live plantings in green spaces and guest-room amenities such as all-natural bed linens, spacious showers to wash the stress away, and unlimited filtered water to stay hydrated.
Fitness opportunities can be found everywhere. From our best-in-class hotel gyms to in-room fitness zone with novel extras, such as yoga mats in each room, to offer your travelers options that fit their routine.
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Accomplish More
REST EASY
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Keep Active
Travelers will find simple, natural, healthier choices with customizable hotel menu items, freshly prepared to meet dietary needs.
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Eat well
HUA translates to “majestic China” and LUXE represents luxury. HUALUXE is for the busy leaders in business and government that are driving China’s economic resurgence.
DESIGNED SPECIALLY FOR CHINESE GUESTS 1
Five compelling reasons why you’ll love HUALUXE™ Hotels & Resorts
From HUALUXE Club to rejuvenation
center and tea house, we’ve created a set
of unique facilities to enable successful
interactions.
A seamless VIP arrival and a unique Club
Lounge experience ensures the hospitality
your guests receive is flawless.
Natural surroundings from the green
arrival to the lobby garden help your
travelers be refreshed for the challenges
ahead.
Long-celebrated traditions are reflected in
every aspect of the guest’s experience.
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Rejuvenation in nature
Status recognition
Enabling Spaces
for all members
with Reward Nights that count
toward Elite status
by staying across three or more IHG hotel brands.
IHG®Rewards Club & *NEW* IHG® Business Rewards
Free Internet globally
Experience a world of Rewards like never before As one of the largest hotel companies, we’ve improved and renamed our loyalty program to IHG Rewards Club*
*For details, visit: www.ihgrewardsclub.com
Fast track to Elite status
Earned toward Platinum Elite status to the following year
Roll over extra nights
Level up faster
*Formerly Priority Club Rewards
Click here for more info on our all new IHG Business Rewards for Meeting Planner/ bookers!
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Corporate Responsibility
IHG’s size and scale gives us an incredible responsibility and opportunity to make a positive difference in the environment and communities where we operate.
Acting responsibly is great for business. It creates value for our brands while helping our hotels to manage costs, drive revenue and be prepared for the future. It also keeps us in tune with the thinking of our stakeholders, and supports our mission to champion and protect IHG’s trusted reputation.
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• Green Engage
• IHG Academy
• IHG Shelter In A
Storm Program
• Public Affairs
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• Green Engage is an online tool designed by IHG to identify the most appropriate “green” solutions for our hotels.
• Green Engage helps hotels measure, manage, and report their energy, water and waste.
• Green Engage is the only existing hotel program to be LEED (Leadership in Energy and Environmental Design) aligned with the U.S. Green Building Council.
• Designed by IHG for IHG hotels
• It’s cost efficient – some sustainability alternatives are six times more expensive
• More than 50% of IHG properties currently participate in Green Engage
• IHG’s Sustainability program recently won the GBTA Project Icarus Gold Medal Award
• Positions IHG ahead of the regulatory curve
Green Engage
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• Partnership between IHG hotels and local educational and community organizations that provides real-world hospitality work training to local people.
• Creates a pipeline of engaged people who are excited about working for IHG and who deliver better service to guests.
• For more information please go to www.ihgacademy.com
IHG Acadamy
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• Provides guidance on how and when to respond to those in need
• IHG Shelter Fund channels the collective strength of our corporate fund raising to have an larger impact
• Working with one of the world’s best disaster relief organizations—CARE
• For more information, visit our web site: www.ihgshelterinastorm.com
IHG Shelter in a Storm
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Book today!
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At IHG, our core purpose is to create
Great Hotels Guests Love®