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© 2014 Harvard Business School Publishing. Harvard Business Publishing is an affiliate of Harvard Business School.
Igniting Talent for Strategic Advantage Series
Breakthrough Leadership: Transforming Good Managers Into Great Leaders13 March 2014
Linda A. HillWallace Brett Donham Professor of Business Administration, Harvard Business School
© 2014 Harvard Business School Publishing. Harvard Business Publishing is an affiliate of Harvard Business School.
Moderator
PJ NealSenior Product ManagerHarvard Business Publishing Corporate Learning
© 2014 Harvard Business School Publishing. Harvard Business Publishing is an affiliate of Harvard Business School.
We Are A Leadership Development Company
Our mission is to improve the practice of management and its impact on a changing world
By leveraging the management insight, thought leadership, and expertise of Harvard Business School and authors from Harvard Business Review
By creating customized, scalable leadership development solutions that drive meaningful business results
By building on decades of practical experience working with leading global organizations and governments
© 2014 Harvard Business School Publishing. Harvard Business Publishing is an affiliate of Harvard Business School.
Featured Speaker
Linda A. HillWallace Brett Donham Professor of Business
Administration, Harvard Business School
Why do some companies falter or fail, while others thrive?
© Copyright 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
A R E Y O U G O O D E N O U G H ?
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Value Creators
Game Changers
© Copyright 2011, Linda A. Hill and Kent Lineback, Being the Boss: The 3 Imperatives for Becoming a Great Leader
IDENTIFYING & CLOSING GAPS
Where We Are Now
We Should
We Could
PerformanceGap
OpportunityGap
Source: Adapted from Tushman & O’Rielly
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Managing Yourself
THE THREE IMPERATIVES
Imperative 1:
MANAGE YOURSELF
“I’m the BOSS!”
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
IMPERATIVE 1 : MANAGE YOURSELF
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
IMPERATIVE 1 : MANAGE YOURSELF
“I’m your friend!”
Character + Competence = Trust
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
CAN PEOPLE TRUST YOU?
Imperative 2:
MANAGE YOUR NETWORK
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Peers
Peers
Juniors
Seniors
In Your Organization Outside Your Organization
W H O M A R E Y O U D E P E N D E N T O N ?
Seniors
Juniors
Y O U R S T R AT E G I C N E T W O R K : DEFINING THE FUTURE
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Performance Gap
Opportunity Gap
PREPARING FOR THE FUTURE
• By leveraging my strategic network, I can keep abreast of key trends (priorities, constraints, capabilities) in my organization that impact my area of responsibility.
• By leveraging my strategic network, I can keep abreast of key trends (opportunities and challenges) in the competitive environment that impact my area of responsibility.
© Copyright 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
1 2 3 4 5
1 2 3 4 5
Extremely Disagree
Extremely Disagree
Extremely Agree
Extremely Agree
Build Outward, Not Inward
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Y O U R S T R AT E G I C N E T W O R K
Build Diversity
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Y O U R S T R AT E G I C N E T W O R K
Y O U R O P E R ATI O N A L N E T W O R K : GETTING THINGS DONE
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Performance Gap
Opportunity Gap
Describe the extent to which your relationshipsare characterized by the following? Scale from
1 (not at all) to 5 (a great deal)
Mutual 1 2 3 4 5ExpectationsMutual 1 2 3 4 5TrustMutual 1 2 3 4 5Influence
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Y O U R O P E R ATI O N A L N E T W O R K
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
C O H E S I V E N E T W O R K
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
WHAT IS YOUR POSITION?
Building a Partnership
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
T H E S P E C I A L C A S E O F Y O U R B O S S
BUILDING PA RTNERSHIPS
• We assume the partner’s basic competence and best motives
• We value the partner’s different perspectives and talents• We bring problems to the partner’s attention promptly• We fight hard to prevent the partner from making a mistake• We are honest in letting the partner know how both of us
are doing• Foremost in our consideration is the welfare of the
enterprise of which we are a part
M A N A G I N G Y O U R B O S S
• In what ways, is he/she dependent on me?• Do I understand his/her strengths and weaknesses?• Do I understand his/her priorities and pressures?• Do I understand his/her preferred working style?• Do I really know what he/she expects of me, both in
general and in terms of specific activities?• Am I satisfied that these expectations are sensible and
fair?• Does he/she know what I expect in return? Does
he/she know what resources I need?
M A N A G I N G Y O U R B O S S ( C O N T I N U E D )
• How well does he/she know what I have been doing in the past few months?
• Does he/she know my career expectations? Does he/she accept them and work on my behalf?
• How well do we get along on a daily basis? Are there problems? If so, what can I do to help the situation?
• Do my boss and I share trust? Have I been trustworthy?
TA C T I C A L A D V I C E
Overestimate dependenciesPeriodically assess your networksMissing or underrepresentedOver-reliantUnderutilizedCultivate, maintain, repair, strengthen
Think long-termBroaden your viewBridging and brokeringDevelop a style that works for you
© Copyright 2013, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
S T R AT E G I C N E T W O R KKey existing relationships Key relationships you
would like to develop
Internal (who/how)
External (who/how)
Internal (who/how)
External (who/how)
OPERATIONAL NETWORKKey existing relationships Key relationships you
would like to develop
Internal (who/how)
External (who/how)
Internal (who/how)
External (who/how)
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Task
I M PA C T O F D E M O G R A P H I C S O N I N D I V I D U A L B E H AV I O R
DemographicsOrganizational Experience
Other Life Experiences
Assumptions & Perceptions Values Language
Source: Hambrick, et al.
Imperative 3:
MANAGE YOUR TEAM
Define the future—purpose, goals, plans
Turn the group into a team
Team members are individuals too
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
IMPERATIVE 3 : MANAGE YOUR TEAM
How effective is your team? Scale from
1 (not at all) to 5 (a great deal)
Performance 1 2 3 4 5
Member 1 2 3 4 5Satisfaction & Development
Capability of 1 2 3 4 5Team to Learn & Adapt Together
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
TEAM EFFECTIVENESS
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
WHAT IS YOUR PLAN?
PrioritiesYou
Who Knows?
Who Did You Consult?
Copyrighted © 2010 by Hill, Brandeau, Stecker
THE PURPOSE
A shared purpose brings the people in together and helps them do the hard work of execution & innovation.
CULTURE
CAPABILITIES
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
IMPERATIVE 3 : MANAGE YOUR TEAM
Individual
Support
Learning &Development
Improvisation
Patience
Bottom-up
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Collective
Confrontation
Performance
Structure
Urgency
Top-down
ASSESSING YOUR PREFERRED STYLE
Copyrighted © 2010 Hill, Brandeau, Stecker
Unleash Harness
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
THE PSYCHOLOGICAL CONTRACT
Purpose
Brand PromisesMade
PromisesKept
Opportunity
Culture
Copyrighted © 2010 by Hill, Brandeau, SteckerChart © 2008 by Ready, Conger, Hill
A R E Y O U T H E B O S S Y O U N E E D A N D
WA N T T O B E ?
© Copyrighted 2010, Linda A. Hill
Results
Results
StretchAssignments
Network ofRelationships
Expertise
Fit/Learning Opportunity
Track Record/Credibility
Stretch Assignments/Positional Power
(including Formal Authority)Begins to Grow
Network Continues to Grow
DEVELOPMENTA L STRATEGIES
Track Record/Credibility
Stretch Assignments/Positional Power
(Relevance, Autonomy, Visibility) Begins to Grow
Network Grows/Centrality
Expertise
© Copyrighted 2010, Linda A. Hill
DEVELOPMENTA L NETWORK
S P O N S O R S
Sponsorship
Coaching
Protection
Exposure
Challenge
M E N TO R S
Role Modeling
Counseling
Acceptance
Friendship
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
Managing Yourself
THE THREE IMPERATIVES
1: Manage Yourself
Do you avoid the traps of authority and friendship?
Do people trust you?
How do people experience you?
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
W H E R E A R E Y O U O N Y O U R J O U R N E Y
2: Manage Your Network
Do you proactively build and maintain strong relationships with those
your team is dependent on?
Do you use your networks for mutual benefit?
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
W H E R E A R E Y O U O N Y O U R J O U R N E Y
3: Manage Your Team
Have you addressed performance& opportunity gaps?
Built a real team with a compelling purpose?
A culture that supports your team and its purpose?
Do you recognize team members as individuals too?
© Copyrighted 2011, Linda A. Hill and Kent Lineback, Being the Boss: The Imperatives for Becoming a Leader
W H E R E A R E Y O U O N Y O U R J O U R N E Y
Questions
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