IGMA presentation, training of stakeholder networks
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Transcript of IGMA presentation, training of stakeholder networks
1
INTRODUCTION SESSION OF THE PROJECT AND THE METHODOLOGY IN LULEÅ
PROJECT NUMBER: 517688-LLP-1-2011-1-SE-GRUNDTVIG-GMP
EU Integration Agent – Innovative Guidance Methodology for Integration of Low-skilled Immigrants into Adult
Education (IGMA)
19 June 2012
With the support of the Life Long Leaning program of the European Union
2
AGENDA
1. Information about IGMA project
2. Guidance methodology and performance management - Background- Concept
- Results
3. IGMA approach for coaches: exercise
4. IGMA approach for stakeholders: brainstorming
5. Discussion on expected contributions of stakeholders
6. Next steps
With the support of the Life Long Leaning program of the European
Union
3
IGMA project Programme: Grundtvig mulilateral
2011 - 2014
With the support of the Life Long Leaning program of the European
Union
4
PROJECT PARTNERS
Project coordinator: Folkuniversitetet Uppsala (SE)
Project partners: Revalento (NL) – co-developer of methodology
Dimitra (Gr) Documenta (ESP) IREA (RO) MMC (CY)
With the support of the Life Long Leaning program of the European
Union
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AIMS AND OBJECTIVES OF IGMA
Target group: Low-skilled immigrants; low-skilled unemployed
Aims: Development of effective guidance methodology for entering
adult education and the labour market Development of coordinated action between stakeholders Development of progress management and quality assurance
routine to ensure transparency and quality of integration process
With the support of the Life Long Leaning program of the European
Union
6
REGIONAL STAKEHOLDERS INVOLVED IN INTEGRATION PROCESS
With the support of the Life Long Leaning program of the European
Union
PES/ AF
Municipality kommun
Education Language
Employer arbetsgivare
Labour market Courses
NGOs
Many organizations – many professionals involved Overlap of servicesDifficult to plan and follow-up time and resources Standard traditional approachesPoor knowledge about individual clients Poor sharing of relevant client informationProcedures are more important then outcomeDemotivation of clients
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With the support of the Life Long Leaning program of the European
Union
EXPECTED RESULT: IGMA METHODOLOGY
More client centered workingCommon vision and approach of all stakeholdersPerformance indicatorsPeriodic feedback and evaluationTraining to do so (tailor-made)
Introduction of case management(Definition of case manager: the person who is responsible for the desired client outcome, who monitors and controls the client process, and who coaches and guides the client throughout this process)
Client
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The IGMA Approach
Guidance methodology and Performance management
Advantages for stakeholders?
With the support of the Life Long Leaning program of the European
Union
9
HISTORY OF THE GUIDANCE METHODOLOGY AND PERFORMANCE MANAGEMENT IN IGMA
Background – (IGMA approach in the Netherlands): Need for improvement of the work outcome of the professional Need for measuring soft as well as hard outcomes Need for showing good governance Using the awareness that one organization alone is not able to solve
the clients’ labour market challenges Need for more individualized action for some target groups
NL: Guidance-Methodology, rooted in higher professional education of guidance and career counselors, staff of labour offices and the like.
Good practices in large variety of situations in NL, UK and Sweden for unemployed, disabled, immigrants, delinquents, school drop outs.
With the support of the Life Long Leaning program of the European
Union
10
IGMA APPROACH
With the support of the Life Long Leaning program of the European
Union
CLIENT
GOAL
What does the “Stairs” metaphor tell us?
Achieving something means putting effort in it.A breakdown of clients integration process in small, well defined steps.(Client) goal becomes clearer by climbing higher.Some clients can climb very quickly.Some are not that experienced / skilled / trained – right guidance in right time. On a stair you always can support on each lower step; if the basis is not OK…As a coach you support your client to climb the stair. As a coach you can always measure how “high” your client is on that stair. A good coach knows why a client is hesitating at a certain stair – barriers and how to overcome themClients do not fall in between stairs “ramlar mellan stolar”.
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IGMA APPROACH
With the support of the Life Long Leaning program of the European
Union
Measuring impact
Current situation of Client
PROGR
MEASURE
Fase of Contact
Fase of Indication
Fase of Planning
Fase of Realisation
Fase of Integration (labour, education)
PROGR
MEASURE
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IGMA APPROACH
With the support of the Life Long Leaning program of the European
Union
Introducing continuous evaluation and quality assurance at the level of:
1. The professional2. The team3. The organization4. The network
Do-Learn approach!
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EFFECT OF MEASUREMENT:
Existing administration will be used / complemented to collect client information in a systematic way regarding:
IGMA stage (progression step) Temporary stop / exit Reasons for leaving the program Disadvantage and limitations (mental, physical) Positive progression / integration Who is doing what
With the support of the Life Long Leaning program of the European
Union
14
IGMA APPROACH: PROFESSIONAL IMPACT
For stakeholders in the network:
How efficient are we? What are the weak spots in our provision? Arguments for additional funding or support Input for development policy of the network Success is achievable by joint effort
With the support of the Life Long Leaning program of the European
Union
15
EXAMPLE AND SOME RESULTS
With the support of the Life Long Leaning program of the European Union
16With the support of the Life Long Leaning
program of the European Union
1 Identification
Contact phase
2 Engaging3 Initial guidance4 Exploration5 Prior commitment
6 Indication Indication andPlanning7 Self management
8 Setting goals9 Progress planning10 Commitment11 Follow up exploration
Realisation phase
12 Case review13 Personal/social skills14 Basic skills15 Employability skills16 Personal orientation
on labour market 17 Linking learning18 Progression skills19 Training period20 Mediation Sustainable entry21 Mediated22 After care23 Sustainable entry
Measurement:
Example of a IGMA progression scale:
Target group:School drop outs
Context:UK, Learning and Skills Councils
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EXAMPLE LINK WITH EXISTING INSTRUMENTS
With the support of the Life Long Leaning program of the European
Union
Instruments and tools to facilitate progression
Individual client
Client Progression Scale
Instruments and tools to facilitate service
Organisational level
Client profile / client dossierContact phase---
Individual action planningIndication phase---
Review procedures
Outcome oriented coachingPlanning phase---
Case load information
Communication guidelines Realisation phase---
Performance report
Performance reportSustainable entry---
Network information
Client information Generating:
Management and provision information
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10.00%
0.10%
0.20%
0.30%
0.40%
0.50%
0.60%
Drop Out %
A4E
Aquila
B Skills
Barnardos
Nacro
Neeta
NTTS
Oakfield
Rathbone (F)
Rathbone (W)
STMBC
TVS
T Careers
T Foyer
YMCA
Zodiac
Series17
mean %
provider
%
Results: High rates of drop out at start of new program: poor effectiveness due to use of traditional offer
19
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
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September
Stages
No
. of
Lea
rner
s 56% Personal Development
44% Work Related Learning
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
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November
Stages
No
. of
Lea
rner
s 63% Personal Development
37% Work Related Learning
Provision: for integration the client need is: personal development !
20With the support of the Life Long Leaning program of the European
Union
IGMA in Lulea
21
WHAT ARE NEXT STEPS?
Stakeholders in Luleå will:
Build their own “stairway” as a joint process (tailor made, context relevant) as part of the implementation of the methodology;
Integrate this “stairway” in existing report systems (action plan, client dossier, administration etc) and administration system;
Participate in a training of selected professionals in proper usage of the methodology;
Run a pilot with low skilled immigrants / long-term unemployed;
Monitor and evaluate the pilot with project coordinator;
Join in a network to share experiences.
With the support of the Life Long Leaning program of the European
Union
22
EXPECTED CONTRIBUTIONS IN LULEA BY IGMA TEAM
Development of the “IGMA-Stairs” adjusted to the situation in Luleå
Decision on integration of IGMA measure in existing admin and report system
Description of how pilot will be run Definition of training content and staff to be invited Development of training manuals Actual training of selected staff support and follow-up Time for monitoring and periodic evaluation (to be decided) Common pilot evaluation (methodology, impact and training)
With the support of the Life Long Leaning program of the European
Union
23
THANK YOU FOR YU ATTENTION!
With the support of the Life Long Leaning program of the European
Union