ights reserved. Copyright©2013, Oracle and/or its affiliates. All …...Siebel 8.0.0.12 (moving to...
59
Copyright ©2013, Oracle and/or its affiliates. All rights reserved. 1
Transcript of ights reserved. Copyright©2013, Oracle and/or its affiliates. All …...Siebel 8.0.0.12 (moving to...
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
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1
CO
N9
48
0: S
imp
lify a
nd
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nh
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ce
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ag
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log
ies w
ith
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cle
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nte
rpri
se
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na
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r
Ke
nn
eth
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xte
r, O
racle
Ash
win
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ma
r K
ark
ala
, O
racle
Pa
ul B
ere
sfo
rd, A
NZ
Ba
nk
Co
pyrig
ht
© 2
01
3, O
racle
an
d/o
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ffili
ate
s.
All
rig
hts
re
se
rve
d.
3
The f
ollo
win
g is inte
nded t
o o
utlin
e o
ur
genera
l pro
duct direction. It
is inte
nded
for
info
rmation p
urp
oses o
nly
, and m
ay n
ot be incorp
ora
ted into
any c
ontr
act.
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ot a c
om
mitm
ent to
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er
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ate
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ode, or
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nd s
hould
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elie
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pon in m
akin
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urc
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ecis
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he d
evelo
pm
ent,
rele
ase,
and t
imin
g o
f any f
eatu
res o
r fu
nctionalit
y d
escribed f
or
Ora
cle
’s p
roducts
rem
ain
s a
t th
e s
ole
dis
cre
tion o
f O
racle
.
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
4
Pro
gra
m A
ge
nd
a
�O
racle
’s A
pp
lica
tio
n M
an
ag
em
en
t S
tra
teg
y w
ith
En
terp
rise
Ma
na
ge
r
�S
olu
tio
n O
ve
rvie
w: A
pp
lica
tio
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an
ag
em
en
t S
uite
fo
r S
ieb
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�C
usto
me
r C
o-P
rese
nta
tio
n: A
ustr
alia
an
d N
ew
Ze
ala
nd
Ba
nkin
g
Gro
up
(A
NZ
): S
ieb
el E
nd
-Use
r M
an
ag
em
en
t w
ith
RU
EI
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
5
Ora
cle
’s A
pp
lic
ati
on
M
an
ag
em
en
t S
tra
teg
y w
ith
E
nte
rpri
se
Ma
na
ge
r
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
7
Sie
be
l M
an
ag
em
en
t C
ha
lle
ng
es
•H
igh
ly d
istr
ibu
ted
mu
lti-
targ
et
en
vir
on
me
nt
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o c
en
tra
lize
d r
ep
osito
ry o
r m
an
ag
em
en
t p
oin
t
•N
o h
isto
rica
l d
ata
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o A
pp
lica
tio
n p
erf
orm
an
ce
d
ata
(i.e
., a
ctu
al o
r syn
the
tic)
Co
ns
eq
ue
nc
es
Hig
h I
T C
om
ple
xity
--H
igh
IT
Co
st
--P
oo
r C
usto
me
r S
atisfa
ctio
n
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
8
�B
usin
ess S
erv
ice
Alig
nm
en
t
�M
axim
um
Vis
ibili
ty
�C
om
ple
te G
ove
rna
nce
�F
lexib
le A
uto
ma
tio
n
Ora
cle
En
terp
ris
e M
an
ag
er
12
cT
he
Co
mp
lete
Ma
na
ge
me
nt
So
lutio
n
Bu
sin
es
s-D
riv
en
A
pp
lic
ati
on
Ma
na
ge
me
nt
Inte
gra
ted
Clo
ud
S
tac
k M
an
ag
em
en
t
Co
mp
lete
Clo
ud
L
ife
cyc
le M
an
ag
em
en
t
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
9
�A
dva
nce
d S
ieb
el A
pp
lica
tio
n M
an
ag
em
en
t
�D
ow
nw
ard
in
teg
ratio
n w
ith
Mid
dle
wa
re,
Da
tab
ase
, a
nd
in
fra
str
uctu
re m
an
ag
em
en
t
too
ls
En
d t
o E
nd
Man
ag
em
en
t fo
r S
ieb
el A
pp
licati
on
s
Ap
pli
ca
tio
n M
an
ag
em
en
t S
uit
e f
or
Sie
be
l
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
10
Sie
bel
Applic
ation
Conte
nt
Ente
rprise
Manager
Fra
mew
ork
Un
ma
tch
ed
Ap
pli
ca
tio
n
Ma
na
ge
men
t
Ap
plic
ati
on
Ma
na
ge
me
nt
Str
ate
gy
En
terp
rise
Ma
na
ge
r F
ram
ew
ork
an
d S
ieb
el C
on
ten
t
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iebel M
etr
ics
�Targ
et O
rganiz
ation
�S
iebel A
pplic
ation
Serv
ices
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iebel C
om
plia
nce
Rule
s a
nd S
tandard
s
�S
iebel configura
tion
and t
opolo
gy
�S
iebel P
atc
h invento
ry
recom
mendations
�…
and m
ore
�A
gents
�S
yste
ms a
nd
Serv
ices
�E
nd-U
ser
Monitoring
�A
lert
s
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otifications
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cid
ent
Manager
�D
ashboard
s
�S
LM
Managem
ent
�B
I R
eport
s
�…
and m
ore
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
12
Ap
plic
ati
on
Ma
na
ge
me
nt
Str
ate
gy
So
lutio
n P
ort
folio
fo
r O
racle
Ap
plic
atio
ns
�S
ieb
el
�F
usio
n A
pp
lica
tio
ns
�E
-Bu
sin
ess S
uite
�P
eo
ple
So
ft
�JD
Ed
wa
rds
�O
the
r O
racle
Ap
plic
atio
ns
App
Mgm
nt
Suite
App T
esting
Suite
App
Repla
y
Data
Maskin
g
Data
Subset-
ingClo
ud
Assem
blie
s
En
terp
rise
M
an
ag
er
Bu
ilt-i
n in
teg
ratio
ns
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
13
So
luti
on
Ov
erv
iew
: A
pp
lic
ati
on
Ma
na
ge
me
nt
Su
ite
fo
r S
ieb
el
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
14
En
terp
ris
e M
an
ag
er
for
Sie
be
l
Dis
co
ve
ry &
Ta
rge
t O
rga
niz
atio
n
Ap
plic
atio
n P
erf
orm
an
ce
Ma
na
ge
me
nt
Co
nfig
ura
tio
n &
Co
mp
lian
ce
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
15
Ap
plic
ati
on
Ma
na
ge
me
nt
Su
ite
Dis
co
ve
ry /
Ap
p M
an
ag
em
en
t
Configura
tion
and
Com
plia
nce
Dis
covery
/
App
Managem
ent
AP
MTa
rge
t D
isc
ove
ry
�Ta
rge
t re
co
gn
itio
n &
org
an
iza
tio
n
�C
en
tra
liza
tio
n a
nd
co
nso
lida
tio
n
�M
ulti-
En
terp
rise
/Se
rve
r vis
ibili
ty
�A
d-h
oc &
his
tori
ca
l re
po
rtin
g
�U
pstr
ea
m/d
ow
nstr
ea
m in
teg
ratio
n
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
16
Ma
na
gin
g S
ieb
el w
ith
En
terp
ris
e M
an
ag
er
Ma
na
ge
by D
ash
bo
ard
s a
nd
Re
po
rts: S
ieb
el In
fra
str
uctu
re
Consolid
ate
d v
iew
of th
e S
iebel te
ch s
tack, in
clu
din
g
Exte
nded T
arg
ets
(e.g
., D
B)
Access u
nderlyin
g t
arg
ets
easily
Vie
w S
iebel T
arg
ets
and a
ccess t
heir
Hom
epages f
or
analy
sis
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
17
Ta
rge
t D
isc
ov
ery
an
d O
rga
niz
ati
on
Co
rne
rsto
ne
of P
roa
ctive
Ma
na
ge
me
nt
of S
ieb
el
Consolid
ation o
f all
Sie
bel
Ente
rprises M
ulti-E
nte
rprise a
nd S
erv
er
vis
ibili
ty a
nd a
ccess
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
18
Ta
rge
t D
isc
ov
ery
an
d O
rga
niz
ati
on
Ne
w in
12
cR
3� ���
Tailo
r, E
xte
nd,
and A
naly
ze
the S
iebel E
nte
rprise
Pers
onaliz
e S
iebel H
om
epages
Easy a
ccess to r
ela
ted S
iebel T
arg
ets
(S
iebel S
erv
er,
OR
AC
LE
_H
OM
E,
Sie
bel C
om
ponents
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
19
Ap
plic
ati
on
Ma
na
ge
me
nt
Su
ite
Ap
plic
atio
n P
erf
orm
an
ce
Ma
na
ge
me
nt (A
PM
)
Configura
tion
and
Com
plia
nce
Dis
covery
/
Syste
m
Managem
ent
AP
MS
es
sio
n
Ca
ptu
re
�E
nd
-use
r m
on
ito
rin
g, fe
atu
rin
g
RU
EI
�E
nd
-to
-En
d in
teg
ratio
n w
ith
Use
r
an
d S
yste
m P
erf
orm
an
ce
Re
po
rts
�O
bje
ctive
en
d-u
se
r p
erf
orm
an
ce
me
tric
s
�S
yn
the
tic tra
nsa
ctio
ns
�S
ieb
el A
pp
s a
wa
re
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
20
Ma
na
gin
g S
ieb
el w
ith
En
terp
ris
e M
an
ag
er
Exp
loit E
nd
-Use
r a
nd
Se
rvic
e T
est C
ap
ab
ilitie
s
Se
rvic
e T
ests
•M
on
ito
r a
va
ilabili
ty &
pe
rfo
rma
nce
of
syn
the
tic S
ieb
el tr
an
sa
ctio
ns
•M
ultip
le lo
ca
tion
s v
ia B
ea
co
ns
•M
ultip
le m
etr
ics
•B
asis
fo
r S
erv
ice L
eve
l Ag
ree
me
nts
Monitor
& m
anage a
ctu
al, e
nd-
user
Sie
bel tr
ansactions
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
21
Ma
na
gin
g S
ieb
el w
ith
En
terp
ris
e M
an
ag
er
Captu
re, segre
gate
and p
rioritize E
rror
Types (
separa
te n
ois
e
from
sig
nal)
Monitor
the u
nderlyin
g
infr
astr
uctu
re for
the
Sie
bel A
pplic
ation
Real-tim
e s
tatu
s o
f each C
all
Cente
r
Clic
k t
o d
rill-
dow
nM
an
ag
e b
y D
ash
bo
ard
s a
nd
Re
po
rts: R
UE
I
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
22
Ma
na
gin
g S
ieb
el w
ith
En
terp
ris
e M
an
ag
er
Ma
na
ge
by D
ash
bo
ard
s a
nd
Re
po
rts: S
erv
ice
Te
sts
Serv
ice T
est sta
tus,
metr
ics, and r
ecent
His
tory
SLA
com
plia
nce
Drill
dow
n into
sta
tus
Availa
bili
ty b
ased o
n
Beacons
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
24
Ap
plic
ati
on
Pe
rfo
rma
nc
e M
an
ag
em
en
tB
usin
ess A
pp
lica
tio
ns: C
on
so
lida
ted
RU
EI+
EM
+S
ieb
el D
ata
Ne
w!
Sie
bel “S
yste
m”
vis
ibili
ty a
nd a
ccess
New
Targ
et T
ype w
ith a
ll of th
e
associa
ted c
apabili
ties
Sie
bel R
UE
I vis
ibili
ty a
nd a
ccess
Sie
bel S
erv
ice T
est
vis
ibili
ty a
nd a
ccess
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
25
Ap
plic
ati
on
Pe
rfo
rma
nc
e M
an
ag
em
en
tB
usin
ess A
pp
lica
tio
ns: C
on
so
lida
ted
RU
EI+
EM
+S
ieb
el D
ata
Ne
w!
Isola
te a
nd a
naly
ze
actu
al E
nd-u
ser
sessio
ns
Fin
d t
he E
nd-u
ser
sessio
n b
ased o
n
diffe
rent crite
ria
Easily
identify
poorly
perf
orm
ing s
teps in t
he
sessio
n
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
27
Ap
plic
ati
on
Ma
na
ge
me
nt
Su
ite
C
on
fig
ura
tio
n a
nd
Co
mp
lian
ce
Configura
tion
and
Com
plia
nce
Dis
covery
/
Syste
m
Managem
ent
AP
MC
on
fig
Ca
ptu
re
�E
nfo
rce
Sie
be
l “B
est
Imp
lem
en
tatio
n P
ractice
s”
with
Co
mp
lian
ce
Ru
les a
nd
Sta
nd
ard
s
�C
orn
ers
ton
e fo
r To
po
log
y, S
ca
le-
ou
t, P
atc
h A
na
lysis
, D
rift
An
aly
sis
,
an
d H
ea
lth
Ch
ecks
�C
om
pa
re c
on
fig
ura
tio
ns b
etw
ee
n
insta
nce
s o
r o
ve
r tim
e
�D
ete
ct u
na
uth
ori
ze
d c
ha
ng
es
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
28
Co
nfi
gu
rati
on
an
d C
om
plia
nc
eE
na
blin
g C
om
plia
nce
an
d C
om
pa
riso
ns w
ith
Na
me
d V
alu
e P
air
s
Com
ple
x a
naly
tical capabili
ties
made p
ossib
le b
y n
am
e-v
alu
e
pairs
Form
s t
he b
asis
for
Com
plia
nce S
core
s a
nd
com
parison r
eport
ing
Drill
dow
n o
n
indiv
idual
com
ponents
Ma
xTa
sks=
20
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
29
Co
nfi
gu
rati
on
an
d C
om
plia
nc
eS
ep
ara
tin
g S
ign
al fr
om
No
ise
with
Co
mp
ari
so
n T
em
pla
tes
�C
om
pa
riso
n T
em
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tes
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racle
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r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
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be
l C
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01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
35
Cu
sto
me
r C
o-P
res
en
tati
on
: A
us
tra
lia
an
d N
ew
Ze
ala
nd
B
an
kin
g G
rou
p (
AN
Z):
S
ieb
el E
nd
-Us
er
Ma
na
ge
me
nt
wit
h R
UE
I
Cu
sto
mer C
o-P
resen
tati
on
: A
NZ
Ban
k S
ieb
el
En
d-U
ser
Man
ag
em
en
t w
ith
Real
User E
xp
erie
nce I
nsig
ht
(R
UEI)
Pau
l B
eresfo
rd
Head
of
Delivery A
ssis
ted
Ch
an
nels
AN
Z B
an
kin
g G
ro
up
Ag
en
da
>About
AN
Z B
ank (
AN
Z)
>Sie
bel Environm
ent:
Key F
acts
>In
vestm
ent
Rationale
for
RU
EI+
Sie
bel Accele
rato
r
>U
se C
ases:
How
AN
Z L
evera
ges R
UEI+
Sie
bel Accele
rato
r fo
r Sie
bel
Managem
ent
>Benefits
Achie
ved w
ith R
UEI+
Sie
bel Accele
rato
r
>Lessons L
earn
ed a
nd N
ext
Ste
ps w
ith R
UEI,
Ente
rprise M
anager,
and
Sie
bel
Ab
ou
t A
NZ
Ban
k
About
AN
Z B
ank
>W
e p
rovid
e a
range o
f bankin
g a
nd f
inancia
l pro
ducts
and s
erv
ices t
o a
round 8
m
illion c
usto
mers
. W
e e
mplo
y 4
8,0
00 p
eople
worl
dw
ide.
>W
e a
re o
ne o
f th
e f
ive larg
est
and m
ost
successfu
l liste
d c
om
panie
s in A
ustr
alia,
and w
e a
re t
he n
um
ber
one b
ank in N
ew
Zeala
nd.
>W
e h
ave a
ssets
of AU
$531.7
4 b
illion (
as a
t 30 S
epte
mber
2010).
>W
e o
pera
te in m
ore
than 3
2 c
ountr
ies a
cro
ss A
ustr
alia, N
ew
Zeala
nd,
the P
acific
, Euro
pe,
Dubai, U
SA a
nd A
sia
inclu
din
g o
ur
technolo
gy a
nd o
pera
tions c
entr
e in
Bangalo
re,
India
Wells
Farg
oJP
Morg
an
Citig
roup
Bank o
f
Am
erica
Westp
ac
National
Austr
alia
Bank
Am
erican
Expre
ss
Gold
man
Sachs
US
Bancorp
Morg
an
Sta
nle
y
Com
monw
ealth
Bank o
f
Austr
alia
* M
ark
et
Cap M
arc
h 2
013 –
Top 1
2 U
S a
nd A
U B
anks
Sie
be
l E
nv
iro
nm
en
t a
t A
NZ
:K
ey
Fa
cts
Sie
bel Environm
ent:
Key F
acts
>AN
Z c
onfigure
d S
iebel application is c
alled iKnow
.
>Support
s 1
6,0
00 u
sers
acro
ss 1
3 b
usin
ess u
nits a
cro
ss 1
1 c
ountr
ies.
>Sale
s a
nd S
erv
ice a
pplication u
sed b
y A
ustr
alia B
ranch N
etw
ork
, Private
Bank,
Com
merc
ial Bank,
and
Reta
il C
all C
entr
es
>H
igh a
vailability r
equirem
ents
within
countr
y b
usin
ess h
ours
, w
ithout
Sie
bel th
e fro
ntlin
e c
an’t s
ell!
>Im
ple
mente
d m
odule
s:
—Custo
mer
on-b
oard
ing inclu
din
g K
now
Your
Custo
mer
(Sie
bel Fin
ance)
—W
hole
custo
mer
vie
w (
Sie
bel Fin
ance)
—Account
origin
ation (
Sie
bel Fin
ance &
Sie
bel Cre
dit
Origin
ation)
—N
eeds A
naly
sis
(Sie
bel Fin
ance)
—Custo
mer
and A
ccount
Serv
icin
g (
Sie
bel Fin
ance)
—Cam
paig
n,
lead,
opport
unity,
pip
eline m
anagem
ent
(Sie
bel Fin
ance &
Sie
bel Cam
paig
ns)
Sie
bel Environm
ent:
Key F
acts
Ora
cle
Pro
duct
Vers
ions
Sie
bel
8.0
.0.1
2(m
ovin
g t
o 8
.1.9
)
Data
base
SQ
L S
erv
er
2008 (
movin
g t
o O
racle
11g)
Ente
rpri
se M
anager
12c
RU
EI
12.1
.0.3
Sie
bel D
eplo
ym
ent
Geogra
phic
sites S
iebel is
used
~800
Sie
bel App S
erv
ers
48
Custo
miz
ation
Level
15%
Inte
gra
tions
Over
50 e
xte
rnal syste
ms
Volu
me M
etr
ics
Concurr
ent
Users
7,0
00
Custo
mer
Enquir
ies /
day
110,0
00
Data
base S
ize
2 T
B
Inv
es
tme
nt
Ra
tio
na
le f
or
RU
EI+
Sie
be
l A
cc
ele
rato
r
Investm
ent
Rationale
>Addre
ss p
ain
poin
ts
—Vis
ibility into
Sie
bel w
as d
ifficult a
nd laborious
—Princip
al m
eth
od o
f tr
ouble
shooting w
as v
ia log p
ars
ing
—U
ser
experience m
onitoring b
ased o
n s
ynth
etic t
ransactions
—N
eeded f
aste
r in
cid
ent
response a
nd r
esolu
tion t
imes
—M
any o
f our
end u
sers
had s
topped r
eport
ing issues,
due t
o
perc
eiv
ed inaction
—U
ser-
rela
ted m
etr
ics w
ere
lim
ited o
r not
bein
g c
aptu
red
Use C
ases:
Ho
w A
NZ
Leverag
es R
UE
I+
Sie
bel
Accele
rato
r f
or B
ett
er S
ieb
el M
an
ag
em
en
t
Use c
ase 1
–Application S
upport
>In
cid
ent
Response a
nd R
esolu
tion
—RU
EI
pro
vid
es r
eal-
tim
e v
isib
ility o
f SLA
com
pliance
—KPIs
on a
ctu
al user
transactions
—Ale
rts w
hen lim
its b
reached
—Ability t
o d
rill-d
ow
n f
rom
KPI
to s
pecific
off
endin
g s
essio
n
—Ability t
o d
rill-d
ow
n t
o t
rouble
shoot
a u
ser
transaction
—Ability t
o f
ind o
ut
where
the t
ransaction is
slo
w
—M
oved f
rom
synth
etic “
robot”
monitori
ng a
nd
angry
calls fro
m e
nd u
sers
Use c
ase 2
–Application D
elivery
>Ensuri
ng a
well p
erf
orm
ing a
nd e
rror
free
application
—Ability t
o v
iew
peak w
ork
load a
nd t
ransaction
types in p
roduction
—Allow
s d
evelo
pm
ent
to c
reate
perf
orm
ance
testing w
ork
load o
n a
ctu
al usage
—Ability t
o v
iew
end u
ser
experi
ence o
f err
or
or
badly
perf
orm
ing p
ages
—In
sig
ht
resulted in t
unin
g o
f th
e a
pplication,
incre
asin
g a
vera
ge p
erf
orm
ance o
f key
transactions b
y 3
00%
—M
oved f
rom
incom
ple
te p
erf
orm
ance t
esting
work
loads c
reate
d f
rom
log p
ars
ing,
and
reliance o
n c
usto
mer
surv
eys a
nd b
ranch v
isits
Use c
ase 3
–Busin
ess A
naly
sis
>U
nders
tandin
g S
ale
s a
nd S
erv
ice u
sage
—Sie
bel Application u
sage c
aptu
red b
y
RU
EI
—Tra
nsactions (
for
exam
ple
Account
Ori
gin
ation)
are
setu
p in R
UEI
with
transaction funnel (f
all o
ut
rate
s)
—Allow
s b
usin
ess s
upport
to v
eri
fy t
hat
new
functions a
re b
ein
g u
sed
successfu
lly
–Support
s t
rain
ing a
nd b
usin
ess
change p
lannin
g
–Pro
vid
es m
etr
ics for
busin
ess c
ase
measure
and m
anage
Be
ne
fits
Ac
hie
ve
d f
rom
RU
EI+
Sie
be
l A
cc
ele
rato
r
Benefits
Achie
ved
>M
ore
Eff
icie
nt,
Pro
ductive, In
sig
htf
ul, a
nd R
esponsiv
e
—Sig
nific
ant
incre
ase in S
iebel tr
ansaction v
isib
ility a
nd e
ase o
f tr
ouble
shooting
—W
ith S
iebel Accele
rato
r did
n’t n
eed t
o c
ode t
he a
pplication t
o u
nders
tand
Sie
bel
—Elim
inate
d n
um
ero
us laborious m
anual pro
cesses
—Im
media
te identification o
f perf
orm
ance b
ott
leneck (
i.e.,
netw
ork
, serv
er,
Sie
bel app)
—Pro
vid
ed insig
hts
to im
pro
ve a
pplication p
erf
orm
ance
—Sig
nific
ant
reduction in r
esponse t
imes t
o c
usto
mer
issues
Le
ss
on
s L
ea
rne
d a
nd
Ne
xt
Ste
ps
wit
h R
UE
I,
En
terp
ris
e M
an
ag
er,
an
d S
ieb
el
Addre
ssin
g A
rchitectu
ral Concern
s
>In
trusiv
eness o
f m
onitoring s
olu
tions
—RU
EI
is p
assiv
e a
nd d
ata
collection is
non-i
ntr
usiv
e
—N
o a
gents
and n
o S
iebel application
configura
tion r
equired
>M
anagin
g s
cope o
f m
onitore
d t
raffic
—Contr
ol w
ith R
UEI
Collecto
r port
and
netw
ork
filte
rs
Addre
ssin
g S
ecurity
and P
rivacy C
oncern
s
>Segre
gation o
f duties
—LD
AP A
uth
entication
—Contr
ol user
role
s a
nd p
erm
issio
ns
>Securing S
ensitiv
e D
ata
—D
ata
Blindin
g /
Maskin
g
—Contr
ol Repla
y P
olicie
s a
nd C
onte
nt
Loggin
g
Oth
er
AN
Z L
essons L
earn
ed
>Valu
e in p
erf
orm
ance t
esting
—H
ave s
een s
ignific
ant
valu
e o
f RU
EI
in Q
A t
est
environm
ents
.
—W
e u
se R
UEI
als
o u
sed t
o h
ighlight
any p
erf
orm
ance issues e
arly o
n in S
iebel Q
A e
nvironm
ent
befo
re
pro
duction
>Spend t
ime u
nders
tandin
g y
our
netw
ork
configura
tion
—W
e d
idn’t a
ppre
cia
te o
ur
com
ple
x n
etw
ork
esta
te,
load b
ala
ncin
g,
multip
le w
eb s
erv
ers
and d
ata
centr
es
—Achie
vin
g c
orr
ect
captu
re o
f tr
aff
ic t
ook s
ignific
ant
eff
ort
—Ask t
he r
ight
questions t
o y
our
inte
rnal netw
ork
team
early
>Revie
w t
he R
UEI
application c
apability a
nd b
enefits
—W
e c
onducte
d a
deta
iled r
evie
w o
f RU
EI
technolo
gy, th
is a
ided t
he b
usin
ess c
ase f
or
RU
EI
and t
he
Sie
bel accele
rato
r vers
us o
ther
CEM
pro
ducts
—By e
arly a
naly
sis
AN
Z w
as a
ble
to c
all o
ut
enhancem
ents
we w
ould
lik
e o
n t
he p
roduct,
by t
he t
ime
we d
eplo
yed t
hey w
ere
develo
ped a
nd a
vailable
Next
Ste
ps
>Tune K
PI’s a
nd inte
gra
te a
lert
ing
—Tune K
PI’s a
nd a
uto
matic a
lert
ing
—In
tegra
te w
ith t
icketing s
yste
m
—Build m
ore
busin
ess t
ransactions
>Bro
ader
adoption o
f Ente
rprise M
anager
12c C
loud C
ontr
ol and S
iebel Plu
g-i
n
as p
art
of
Application M
anagem
ent
Suite (
AM
S)
for
Sie
bel
—W
ill pro
vid
e g
reate
r dia
gnostics a
nd m
anagem
ent
capabilitie
s for
Sie
bel
—Syste
m M
onitoring a
nd D
iagnostics
—Lifecycle
Managem
ent
—Configura
tion a
nd C
om
pliance M
anagem
ent
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
57
Qu
es
tio
ns
?Jo
in th
e E
nte
rpri
se
Ma
na
ge
r C
om
mu
nity
Vis
it u
s a
t: h
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cle
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m/e
nte
rprisem
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ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
58
Ora
cle
En
terp
ris
e M
an
ag
er
Se
ss
ion
s -
Mo
nd
ay
Sessio
nS
essio
n T
itle
Day
Tim
eL
ocati
on
CO
N3267
Managin
g O
racle
WebLogic
Serv
er
and O
racle
Cohere
nce w
ith O
racle
Ente
rprise M
anager
12c
Monday
10:4
5 A
MM
oscone N
ort
h -
130
CO
N6287
Managin
g the M
anager:
Tip
s a
nd T
ricks for
Main
tain
ing O
racle
Ente
rprise
Manager
12c
Monday
10:4
5 A
MM
oscone S
outh
-102
CO
N9572
Make the M
ost of Y
our
Ora
cle
Exaly
tics a
nd B
I In
vestm
ents
with O
racle
Ente
rprise M
anager
12c
Monday
10:4
5 A
MM
oscone N
ort
h -
131
CO
N9576
Six
Essential F
eatu
res for
Eff
ective C
loud-B
ased
Testing
Monday
10:4
5 A
MM
oscone S
outh
-103
CO
N2131
DB
A B
est P
ractices for
Perf
orm
ance T
unin
g in
a P
luggable
World
Monday
12:1
5 P
MM
oscone S
outh
-308
CO
N9582
Ora
cle
Exadata
Managem
ent D
eep D
ive w
ith O
racle
Ente
rprise M
anager
12c
Monday
12:1
5 P
M
Westin S
an F
rancis
co -
Metr
opolit
an I
CO
N9573
Managin
g the O
racle
Identity
Managem
ent P
latf
orm
with O
racle
Ente
rprise
Manager
Monday
1:4
5 P
MM
oscone N
ort
h -
130
CO
N9590
Ora
cle
Ente
rprise M
anager
12c: A
rchitectu
re, C
once
pts
, and B
est P
ractices
Monday
1:4
5 P
MM
oscone S
outh
-104
CO
N9578
Auto
matic W
ork
load R
epository
Soup to N
uts
: F
undam
enta
ls o
f D
ata
base
Perf
orm
ance A
naly
sis
Monday
3:1
5 P
MM
oscone S
outh
-104
CO
N9591
Ora
cle
Ente
rprise M
anager
12c D
eplo
ym
ent and T
unin
g B
est P
ractices
Monday
4:4
5 P
MM
oscone S
outh
-308
Co
pyrig
ht
©2
01
3, O
racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
59
Ora
cle
En
terp
ris
e M
an
ag
er
Se
ss
ion
s -
Tu
es
da
y
Sessio
nS
essio
n T
itle
Day
Tim
eL
ocati
on
CO
N8788
Maxim
izin
g D
ata
base P
erf
orm
ance w
ith D
ata
base R
epla
yT
uesday
10:3
0 A
MM
oscone S
outh
-308
CO
N9585
Zero
to C
loud: R
eal C
usto
mers
, R
eal-W
orld S
uccess S
tories
Tuesday
10:3
0 A
MM
oscone S
outh
-305
GE
N9592
Genera
l Sessio
n: O
racle
Ente
rprise M
anager
12c—
Pro
duct U
pdate
and
Custo
mer
Pers
pectives
Tuesday
12:0
0 P
MM
oscone S
outh
-103
CO
N9564
Optim
ize O
racle
WebLogic
Perf
orm
ance/M
anageabili
ty: O
racle
Ente
rprise
Manager
Clo
ud C
ontr
ol 1
2c
Tuesday
3:4
5 P
MM
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ort
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CO
N9580
Best P
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izin
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rprise M
anager
12c A
vaila
bili
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uesday
3:4
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MM
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outh
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CO
N9583
Harn
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of O
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base 1
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racle
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base a
s a
Serv
ice
Tuesday
3:4
5 P
MM
oscone S
outh
-305
CO
N3991
Deplo
yin
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racle
Ente
rprise M
anager
12c in a
Com
ple
x N
etw
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Without
Com
pro
mis
ing S
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Tuesday
5:0
0 P
MM
oscone S
outh
-300
CO
N9586
DB
A’s
New
Favorite
: Lifecycle
Managem
ent w
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racle
En
terp
rise M
anager
12c
Tuesday
5:0
0 P
MM
oscone S
outh
-306
CO
N9574
Pro
actively
Monitor
Ora
cle
WebLogic
User
Activity a
nd S
olv
e Issues B
efo
re E
nd
Users
Com
pla
inT
uesday
5:1
5 P
MM
oscone N
ort
h -
130
Co
pyrig
ht
©2
01
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racle
an
d/o
r its a
ffili
ate
s.
All
rig
hts
re
se
rve
d.
60
Ora
cle
En
terp
ris
e M
an
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Se
ss
ion
s -
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on
CO
N11255
Real-W
orld O
pera
ting E
xcelle
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ith O
racle
Ente
rprise M
anager
12c
Wednesday
10:1
5 A
M
Westin S
an F
rancis
co -
Metr
opolit
an I
CO
N9480
Sim
plif
y a
nd E
nhance S
iebel M
anagem
ent T
echnolo
gie
s w
ith O
racle
Ente
rprise M
anager
Wednesday
10:1
5 A
MM
oscone W
est -
3001
CO
N9566
Get U
p a
nd R
unnin
g w
ith O
racle
Ente
rprise M
anager
for
SO
A a
nd O
racle
Fusio
n
Mid
dle
ware
Wednesday
10:1
5 A
MM
oscone N
ort
h -
130
CO
N9584
Deplo
yin
g A
pplic
ations in a
Private
Clo
ud w
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racle
Ente
rprise M
anager
Wednesday
10:1
5 A
MM
oscone S
outh
-308
GE
N8792
Genera
l S
essio
n: D
ata
base M
anagem
ent In
novations—
Ora
cle
Data
base 1
2c
Manageabili
ty H
ighlig
hts
Wednesday
10:1
5 A
MM
oscone S
outh
-103
CO
N4101
Take Y
our
Ora
cle
WebLogic
Applic
ations to the N
ext Level w
ith O
racle
Ente
rprise
Manager
12c
Wednesday
11:4
5 A
MM
oscone N
ort
h -
130
CO
N9581
Optim
ize O
racle
Ente
rprise M
anager
Monitoring for
Your
Glo
bal D
ata
Cente
rW
ednesday
11:4
5 A
MM
oscone S
outh
-308
CO
N9579
Ste
p-b
y-S
tep C
ookbook for
Identify
ing a
nd T
unin
g S
QL P
roble
ms
Wednesday
1:1
5 P
MM
oscone S
outh
-103
CO
N9589
Build
ing a
SP
AR
C C
loud w
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racle
Ente
rprise M
anag
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Ops C
ente
r 12c
Wednesday
1:1
5 P
M
Westin S
an F
rancis
co -
Metr
opolit
an I
CO
N4666
Ora
cle
Ente
rprise M
anager
12c D
ata
base L
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Ma
nagem
ent A
uto
matic P
rovis
ionin
g
and P
atc
hin
gW
ednesday
3:3
0 P
MM
oscone N
ort
h -
131
CO
N8768
DB
A B
est P
ractices for
Pro
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3:3
0 P
MM
oscone W
est -
2024
CO
N9577
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isto
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ive: A
dvanced P
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naly
sis
Tip
sW
ednesday
3:3
0 P
MM
oscone S
outh
-104
CO
N3255
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ure
: C
onfident C
onsolid
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Re
al A
pplic
ation T
esting 1
2c
Wednesday
5:0
0 P
MM
oscone S
outh
-306
CO
N6217
Usin
g O
racle
Ente
rprise M
anager
12c to M
anage E
ngin
eere
d S
yste
ms a
nd O
racle
Fusio
n M
iddle
ware
Wednesday
5:0
0 P
MM
oscone N
ort
h -
130
CO
N9588
Get P
roactive: B
est P
ractices for
Upgra
din
g to O
racle
Ente
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anager
12c
Wednesday
5:0
0 P
MM
oscone S
outh
-308
Co
pyrig
ht
©2
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ffili
ate
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rig
hts
re
se
rve
d.
61
Ora
cle
En
terp
ris
e M
an
ag
er
Se
ss
ion
s -
Th
urs
da
y
Sessio
nS
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n T
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Day
Tim
eL
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on
CO
N9605
Data
bases “
On the F
ly”:
Unra
vel th
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loud P
ote
ntial in
Ora
cle
Ente
rprise
Manager
12c
Thurs
day
11:0
0 A
MM
oscone S
outh
-308
CO
N3103
Real O
racle
Real A
pplic
ation T
esting: W
hat to
Expect an
d P
repare
For
Thurs
day
12:3
0 P
MM
oscone S
outh
-104
CO
N6129
Mig
rating O
racle
Ente
rprise M
anager
to a
New
Data
Cen
ter
with N
ear-
Zero
Dow
ntim
eT
hurs
day
12:3
0 P
MM
oscone S
outh
-308
CO
N9575
Keyw
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-Driven T
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racle
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esting S
uite: A
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ein
vente
dT
hurs
day
12:3
0 P
MM
oscone W
est -
3018
CO
N5677
Bank o
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merica a
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racle
Ente
rprise M
anager
12c: D
eliv
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roductivity
and E
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Thurs
day
2:0
0 P
MM
oscone S
outh
-308
CO
N9571
JV
M D
iagnostics: Java P
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Pro
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nvironm
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Thurs
day
2:0
0 P
MM
oscone N
ort
h -
130
CO
N9587
Manage B
eyond L
imits: O
racle
Ente
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anager
CLI an
d O
ther
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nsib
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Thurs
day
3:3
0 P
MM
oscone S
outh
-308
Co
pyrig
ht
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hts
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62
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cle
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ris
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an
ag
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DE
MO
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cati
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Applic
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est -
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oscone S
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Maskin
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Moscone S
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17
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22
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est -
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Moscone S
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R-2
50
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anag
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W-0
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L-0
02
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WebLogic
Serv
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Ora
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Cohere
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iddle
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base 1
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y10:4
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M
HO
L10209
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base 1
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M
HO
L10160
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base 1
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anag
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y01:4
5 P
M
HO
L10202
Ora
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and O
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iddle
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anager
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5 P
M
HO
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M
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M
HO
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base 1
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Wednesday
11:4
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HO
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base a
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rprise M
anage
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base 1
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M
HO
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