We have a duty to ensure the on-going successand future prosperity of our industry. We arededicated to providing our customers with theright products at the best prices – first time, everytime – enabling professional repairers to provideaffordable mobility to the UK public.

The following pages describe how we do this …

...and grew ...and grew

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Bigger.... unrivalled product range, value and choice

Our branches supply a huge choice of products to over 20,000 repairerseach week. Our one-stop shop philosophy means increased efficiencyand profit for our customers. Our range includes:

• Air Conditioning

• Body Panels & Trim

• Battery

• Braking Parts

• Climate Control / Aircon

• Cooling System

• Diesel & Petrol Injection

• Electronics Diagnostic Equipment

• Electronics, ECUs & Sensors

• Engine Parts

• Exhausts & Catalytic Converters

• Garage Equipment & Tools

• Lighting & Bulbs

• Lubricants & Chemicals

• Mirrors & Glass

• Performance Parts & Accessories

• Servicing Parts – Filters, Plugs and Timing Belts

• Starters & Alternators

• Steering Components

• Styling Parts

• Suspension & Chassis

• Transmission & Clutch

• Training & Knowledge Products

• Workshop Consumables

... and coming soon

Our experienced team of buyers and product managers is, quite simply,the best in the business. They search the world to deliver the best in range,value and quality for our customers. To maintain a consistent supply oforiginal quality parts we operate our own sourcing and shippingoperations in East Asia, and enjoy direct supply agreements with thefactories of the world’s leading brands.

We are the UK’s leading distributor of parts for cars and light commercialvehicles. Over 110,000 stocked part numbers - more than any ourcompetitors - proves that we don’t just ‘cherry-pick’ a limited range ofpopular, fast-movers. And, on the rare occasion that a part is notavailable from stock, our Special Orders team is on hand to go that extramile for our customers.

We are famous for our bumper-to-bumper availability on parts for BMW,Mercedes, Porsche and VW cars, after all it’s a proud part of our heritage.This quest for breadth of range has carried over into our all-makes, Koreanand Japanese programmes where we have quickly establishedourselves as the supplier of choice.

Managing such a substantial inventory requires sophisticated systems,and our passion for accuracy led us to develop our own, intelligent partnumbering system. From the part number alone our experienced SalesAdvisors can identify the product, the vehicle marque and the brand.

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Euro Car Parts stock over110,000 different partnumbers, more than anyof our competitors

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You can be sure of ultimate product quality when you buy from Euro CarParts. We demand strict quality assurance procedures from our suppliersto make certain that all products are safe and durable. We insist that theyhave been manufactured and tested to the highest standards, to ensuretotal customer satisfaction.

We enjoy outstanding partnerships with the world’s leading OEMmanufacturers to guarantee our position at the leading edge oftechnological development. It’s part of our commitment to ensuring ourcustomers can service and repair the most modern vehicle systems.

Better.... brand quality and diversity: a major factor in our success

... brand choice,delivering profit for our customers.As well as everyday low prices on leading brand names, ourcommitment to value and choice has seen us develop an extensiverange of high quality alternative brands exclusive to Euro Car Parts.Significant price reductions mean that our garage customers can offer aquality repair to owners of older vehicles when otherwise the work wouldhave been lost.

These parts are certified to be ‘parts of matching quality’ in line with therequirements of EEC Commission Regulation 1400/2002. Every product isbacked by our no-nonsense money back guarantee and technicalsupport is always on hand via our own in-house product specialists ortechnical representatives from our supplier partners.

Sports Suspension

Water Pumps

Steering Racks & Pumps

Ignition Coils

Timing Belt Kits & Tensioner

Garage Tools

Shock Absorbers & Coil Springs

Filters

Glow Plugs & Ignition

Specialist WorkshopHand Tools

Engine Oils &Consumables

Brake Pads & Discs

Turbo Chargers

Heater Matrix, Radiators, AirConditioning & Consumables

Standard and Performance Clutches

Turbo Chargers

CV Joint Kits, Boot Kits &Drive Shafts

Hydraulics

New Cylinder Heads

Wiper Blades

Air Conditioning

Headlamps, Indicator Lamps,Foglamps & Rear Lamps

Brake Pads, BrakeDiscs, Brake MasterCylinders, Calipers& Wheel Cylinders

Headlamps, IndicatorLamps, Foglamps &Rear Lamps

Automotive Specialist Tools

Performance Air Filters

Passenger Cars, LCV &Motorcycle Batteries

Turbo Chargers

Exhausts Systems

Engine Gaskets & Seals

Cabin Filters, Vibration Dampers& Engine Seal Kits

Japanese & Korean Parts Range

Consumables

Performance Filters

Bearings, Tensioners, Radiators & Electric Pumps

Commercial CleaningEquipment

Tensioners

Ignition Parts

™

Ignition Parts

Diesel, Filtration, EMS &Air Conditioning

Spark & Glow Plugs, EMS, AirConditioning, Cooling, LambdaSensors & Wiper Blades

Wheel Balancers, TyreChangers & AlignmentSystems

Filtration

Fuel Injection Parts, Wiper Blades,Batteries, Filtration, Electrical,Lighting Components, Rotating & Braking

Strategic Partners:

Clutch Kits & DMFClutch Kits, Shock Absorbers ,Fan Couplings & Leaf Springs

Brake Pads, Discs, Hydraulics, Cables,Sensors, Shoes, Calipers, Drums, Hoses,Wheel Cylinders, Brake Cleaners &Fluid, Wear Indicators

Performance &Standard ShockAbsorbers

Drive Belts, TimingBelts & Kits

Consumables, Greases,Additives & Cleaning

Lifting Equipment

EGR Valves & Air Mass Sensors

Radiators & Fans

Water Pumps

Starters, Alternators, Lighting,& Bulbs

Brake Pads & Brake Discs

Clutch Kits

Wheel Bearings

Lighting, Clutch Kits, Cooling, Engine & Body Electrical Components

Emission Control & FuelManagement

Instrument Parts, Air FlowMeters, Sensors & Switches

Steering & Suspension, DriveShafts, CV Joints & CV Boot Kits

Catalytic Converters DPF’s

Lighting & Mirrors

Exhaust & Catalytic Converters

Batteries

Bulbs

Bulbs

Spark Plugs & Lambda Sensors

Filtration

Alternators & Starters

Shock Absorbers

Lighting, Ignition &Diesel Components

Oil - Engine, Transmission,Brake - Consumables,Greases & Additives

Window Regulators

Wheel Bearings & Tensioners

Engine Valves

Wheel Bearings, TensionersStreering Components, TimingChain & Water Pump Kits

Performance Exhausts

Steering Racks & Pumps

Garage & Workshop Tools

Timing Belt Kits, Wheel Bearings, Top Mounts, Suspension & Drivetrain

Door Mirrors

EGR Valves & Thermostats

Tyre Consumables

Consumables

Automotive Lubricants

Ignition Leads

Fuel Pumps

Steering & Suspension

Coil & Leaf Springs

Engine Oil & Lubricants

Better.... improved deals for our customers through ATR membership

Euro Car Parts is an equal shareholder in the powerful ATR InternationalAG buying and marketing group. It is one of the most successful tradeco-operations in the world with representation across Europe, in the USAand Africa. Annual sales are approaching €5 billion.

ATR provides partnership with the best parts distributors across the world,strengthening our purchasing position and facilitating the exchange of ideas and technologies to the benefit of our UK garage and bodyshop customers. ATR shareholder members are represented by 66worldwide trading firms headquartered in 36 countries.

ATR members also co-operate in the development of training, IT andmarketing programmes specifically for independent repairers.

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ATR shareholder members arerepresented by 66 worldwidetrading firms head quartered in36 countries.

For more information on ATR International AG please visit www.ATR.de

Faster.... unprecedented levels of logistical support translatesto even higher levels of customer service.

Our brand new National Distribution Centre is not the end of our journey;it’s the beginning of a new one. Together with our network of RegionalDistribution Centres and the expanding branch network we will deliverever increasing ranges along with higher levels of availability, deliveryand customer service.

This brand new building has 400,000 sq.ft of floor space within a 20 acresite including 250 car parking spaces. There is 12,000 sq.ft of office spaceand a fully equipped training centre including a permanent, workinggarage equipment display area. It is also home to our flagship retail store.Located at junction 10 of the M42, and less than half a mile from a majorrail freight terminal, it is ideally situated to achieve maximum reach withminimum journey times. The resulting reduction in emissions combinedwith the very latest energy saving devices will deliver significantenvironmental benefits.

The National Distribution Centre and eight strategically located RegionalDistribution Centres supply a 90 location branch network that stretchesfrom Glasgow to Plymouth and Belfast to Norwich. Across the country weemploy 2,600 team members and this will grow to 3,300 by the end of2011.

Each branch is restocked overnight and receives up to six furtherdeliveries every day to satisfy urgent ‘vehicle off road’ requirements. Ourdelivery fleet includes 1,000 vans and 300 motorcycles, which providespeedy and reliable local deliveries irrespective of traffic conditions. Asmore branches open we are committed to extending our on-demanddelivery service to more and more customers, with parts delivered within30 minutes of order placement.

Our National Distribution Centre.

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Branch Exterior. Branch Warehouse.

Branch Counter. Branch Delivery

Smarter.The National Distribution Centre is powered by the very latest inautomated Location and Task Management Technology (LTMT) whichintegrates seamlessly with our Global Forecasting & Supply Systems(GFSS) to ensure the optimum mix of stock breadth and depth acrossthe country.

LTMT directs inbound pallets to the ideal rack location based uponsize, weight and usage and the system automatically replenishes pickface locations based upon demands generated at Regional Hubsand Branches.

Every second taken in order processing can make a huge differencein the time taken to get parts to our customers. This is why we’ve investedin the very latest, highly accurate wireless Radio Frequencycommunications and voice activated systems.

Clear voice commands are transmitted to warehouse operatives whocrosscheck each location and product using barcode readers. Theintelligence built into the system makes sure that heavy items are pickedfirst to eliminate damage to lighter more fragile parts.

Beyond our National Distribution Centre, constant profiling of our stockholding within Regional Hubs and our branch network means that wemaximise availability, eliminate waste and pass on cost savings to ourcustomers.

We have invested heavily into our own cataloguing system to make surethat the right part is selected and delivered every time. The result is aparts look up system which accurately drills down to the right part,removing invalid choices and eliminating errors.

Having identified and picked the right part, GPS tracking of our deliveryfleet allows us to give precise delivery times, reroute for emergencydeliveries and constantly improve customer service.

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Together....a great place to work, a better place to buy

People are our most valued asset. From our supplier partners to our teammembers and customers, we recognise that people make the differencebetween good and great. Our philosophy is simple: supply the right parts,at the right time at everyday low prices and give friendly service andtechnical advice that exceeds expectations.

We’ve turned away from the stereotypical Personnel or HR Department.We employ a People Director and a team of People Developers wholocate and develop the talent needed to meet our growth objectives.Euro Car Parts employs more than 2,600 team members, with a plannedincrease to 3,300 during 2011. None of our People Team has a permanentdesk space, recognising the need for them to be continuously in andamongst our people and potential people, looking for raw talent andthe stars of tomorrow. Their brief is clear; look for the right attitude andaptitude with high levels of energy and enthusiasm. From here we investheavily in developing the right levels of technical competence requiredto meet the needs of our customers.

Employee development and training is carried out by a range ofproviders; we look for the best to fulfil a given need. We have fullyequipped training centres at our National Distribution Centre inTamworth, our Wembley head Office and in many of our larger branches.Our own internal Training Team is backed by investment in specialistexternal resource and we are grateful for the huge investment made intraining our people by our major supplier partners.

In Euro Car Parts, equal opportunity isn’t just a legislative obligation it’s away of life. We have a full range of career opportunities, both part timeand full time, from school leavers to mature recruits. Our multiculturalmake-up is a major asset in developing our supply chain and wechallenge anyone to find more ethnic diversity in a major UK company.But we all share that common philosophy: the right parts, at the right timeat everyday low prices, together with friendly service and technicaladvice that exceed expectations.

Our Customers.... trade, national and retail

Today, more than ever, people are looking for value in the goods andservices they buy. For Euro Car Parts, living up to and exceedingcustomer expectations has become second nature. Independentprofessional repairers remain our core customer base, and our reputationfor outstanding availability, service and value has seen dramatic growthin the National Accounts sector. Increasingly, discerning car owners areturning to Euro Car Parts for expert advice as well as quality products atlow prices.

We invest more in trade communication than any other aftermarketparts supplier, independent or franchised. Our ‘Trade Only’ Star Offersnewsletter has achieved iconic status in the industry, with over 1.5 millioncopies distributed annually. Our support for the independent sectorextends beyond the supply of parts, consumables and equipment; wesupport industry bodies such the IAAF and we have made significantcontributions to the successful Right to Repair Campaign. We alsosponsor every major workshop award in the UK, including Top Technician,CAT and MotorTrader Awards.

Our ability to develop innovative supply, cataloguing and central billingsolutions has also given us a competitive edge in the National Accountssector. We were privileged to win a national contract to supplycomponents and consumables to the RAC’s fleet of roadside patrols.With over 2,000 patrol vehicles, the RAC needs fast supply of parts for anyvehicle so that urgent repairs can be carried out at the roadside.

Our Retail business is growing fast with the expansion of integral Stores atvirtually all of our branch locations. Mail order, Internet Order and Calland Collect options have been developed to make shopping at EuroCar Parts an easy and enjoyable experience.

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Euro Garage Solutions....a one stop solution

We’re not just here for the easy things in life. We go beyond parts supplyto provide a complete one stop solution for professional repairers. A greatexample of our commitment to making life simpler and more profitablefor our customers is clearly demonstrated by Euro Garage Solutions (EGS).

EGS offers a complete range of garage equipment, from hand tools tocomplete MOT Automated Test Lanes. By partnering with the world’sleading brands and offering an unrivalled installation and support servicewe are rapidly becoming the supplier of choice for:

• Air Conditioning Equipment• Compressors• Diagnostic Equipment• Emissions Analysers• Heating • Jacking Beams• Lifts• MOT & ATL• Wheel & Tyre Equipment

Through our technical support teams we’re able to supply data anddiagnostics to ensure that independent repairers can service and repairthe most modern vehicles.

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AutoCrew.... protecting the future for independent repairers

There is an increasing need to acquire new knowledge and skills to keepup with the advances in new vehicle technology. At the same timegarages face a constant pressure from consumer and regulatory bodiesto ensure that high standards are achieved and maintained. There hasnever been a more pressing need to deliver an effective independentgarage network concept that works. To this end, Euro Car Parts isdelighted to have been selected as the UK’s exclusive partner to Boschto deliver the AutoCrew Garage Programme.

AutoCrew will deliver the benefits and strengths of a nationalnetwork whilst protecting the local identity of the independent repairer.

AutoCrew Garages can expect:

• Their own local identity supported by a national brand• A steady stream of quality service and repair work delivered to

their door• Technical expertise and training from Bosch• Commercial training• Prioritised parts supply• Comprehensive business support services• Garage management system• National and local marketing campaigns• Support in gaining and maintaining professional accreditation

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