If I Only Had a Frame(work): Crafting Experiences Across 3rd-party Systems

If I Only Had a Frame(work): Crafting Experiences Across 3rd-Party Systems

DrupalCon 2015: Los Angeles

May 13, 2015#DrupalCon#DrupalConFrame

BRETT MEYERDIRECTOR OF STRATEGY@brett_meyer

LEV TSYPINCTO, OWNER@levelos

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IF I ONLY HAD A FRAME(WORK)

The ProblemIF I ONLY HAD A FRAME(WORK)

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The top reasons customers leave a brand are poor quality and rude customer service..

39% of respondents said they avoid vendors for two or more years after a bad

experience.

– Z EN DE SK S URV EY OF 10 0 0 C US T OM E R S

One Bad Experience…IF I ONLY HAD A FRAME(WORK)

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What’s This Got to Do with Me?IF I ONLY HAD A FRAME(WORK)

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Case Study: LivestrongIF I ONLY HAD A FRAME(WORK)

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Branding Beyond the WebsiteIF I ONLY HAD A FRAME(WORK)

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And the Data. The Data.IF I ONLY HAD A FRAME(WORK)

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So, what’s the solution?

Requirements GatheringIF I ONLY HAD A FRAME(WORK)

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Requirements: DatabasesIF I ONLY HAD A FRAME(WORK)

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Requirements: Data SourcesIF I ONLY HAD A FRAME(WORK)

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Requirements: ProcessesIF I ONLY HAD A FRAME(WORK)

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Map the Current Set-upIF I ONLY HAD A FRAME(WORK)

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Map the New Set-upIF I ONLY HAD A FRAME(WORK)

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You Know the PiecesIF I ONLY HAD A FRAME(WORK)

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How Do They Fit Together?IF I ONLY HAD A FRAME(WORK)

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Technical SolutionsIF I ONLY HAD A FRAME(WORK)

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Best: APIsIF I ONLY HAD A FRAME(WORK)

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• Seamless user experience• Integration happens on the server• Maximum flexibility

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Better: EmbedsIF I ONLY HAD A FRAME(WORK)

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#DrupalConFrameBetter: EmbedsIF I ONLY HAD A FRAME(WORK)

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Good: Clear MessagingIF I ONLY HAD A FRAME(WORK)

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#DrupalConFrameBetter: Clear MessagingIF I ONLY HAD A FRAME(WORK)

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Crap: Faking ItIF I ONLY HAD A FRAME(WORK)

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And then there are the human systems.

CompromiseIF I ONLY HAD A FRAME(WORK)

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IF I ONLY HAD A FRAME(WORK)

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Don’t Recreate Everything

Simplified NavigationIF I ONLY HAD A FRAME(WORK)

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Different NavigationIF I ONLY HAD A FRAME(WORK)

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No NavigationIF I ONLY HAD A FRAME(WORK)

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Technical LimitationsIF I ONLY HAD A FRAME(WORK)

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DesignIF I ONLY HAD A FRAME(WORK)

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Design in the BrowserIF I ONLY HAD A FRAME(WORK)

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Component DesignIF I ONLY HAD A FRAME(WORK)

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StyleguideIF I ONLY HAD A FRAME(WORK)

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GovernanceIF I ONLY HAD A FRAME(WORK)

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Establish Three ThingsIF I ONLY HAD A FRAME(WORK)

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• Roles & Responsibilities• Workflows• Evaluation & Review Standards

Roles & ResponsibilitiesIF I ONLY HAD A FRAME(WORK)

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WorkflowsIF I ONLY HAD A FRAME(WORK)

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Evaluation & Review StandardsIF I ONLY HAD A FRAME(WORK)

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Basically, Write it DownIF I ONLY HAD A FRAME(WORK)

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Post-LaunchIF I ONLY HAD A FRAME(WORK)

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Change ManagementIF I ONLY HAD A FRAME(WORK)

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– M AYA A N G ELOU

“If you don't like something, change it. If you can't change it, change your attitude.

.”

HabitsIF I ONLY HAD A FRAME(WORK)

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– MA R K T WA I N

“Nothing so needs reforming as other people's habits.”

.”

Win the Day with DataIF I ONLY HAD A FRAME(WORK)

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Brett Meyer@brett_meyer

Lev Tsypin@levelos

THANK YOU!

If I Only Had a Frame(work): Crafting Experiences Across 3rd-party Systems

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