www.hotelier-indonesia.com Technology Issue | August-Sept 2011

1HOTELIER INDONESIACommunity

THE Indonesian Hotelier MagazineFifth Edition Aug-Sept 2011 | www.hotelier-indonesia.com

Yudhistira PratamaHUMAN RESOURCE (HR) MARKETING | CLOUD COMPUTING | TECHNOLOGY CASE STUDY

ISSN 2088 4060 Rp.35.000

Special Technology Issue

MICROS FIDELIOIDSLittle Fish TechnologyRealtaSupranusa SindataKott Software

Cloud ComputingTechnology for better guest experience

PROFILE

Owner Representative PT. Mustika Princess Hotel - Indonesia

Available on

www.hotelier-indonesia.com Technology Issue | August-Sept 2011

40 IDS NEXT CASE STUDYIDS FORTUNENEXT ENTERPRISE: HELPING HOTELS SMILE THEIR WAY TO PROFITABILITY

IDS FORTUNENEXT ENTERPRISE: HELPING HOTELS SMILE THEIR WAY TO PROFITABILITY

24x7 through 365 days.

For hotels and hospitality enterprises that work around the clock, on-call tech sup-port is as important as the business auto-mation/ technology solution.

Airways Hotel discovered the advantages of a 24x7 support service with their new prop-erty management solution. And now they smile all the way to the bank!

Picture perfect… almost

The Airways Hotel, a 25 year-old hotel in Papua New Guinea is part of a reputed hos-pitality chain in the Pacific; and a business

leader in industry trends. A winner of acco-lades at the World Travel Awards 2010, its uniqueness has made it Papua New Guin-ea’s leading hotel and the World’s leading Airport Hotel for the year 2010. Located near Jacksons International Airport in Port Moresby, it overlooks the Bootless Bay and the Owen Stanley Range.

The hotel successfully deployed a technol-ogy solution to automate their operations, soon began to see glitches in their solution, which started to impact the seamless op-erations at the hotel.

The management faced problems with the service provider as they had limited access to technology support since they were not a large subscriber at the time. The Airways hotel also grappled with issues like the ven-dor interface problems and stalled night audits affecting their operational efficiency.

SERVING IT ON A PLATTER/ A MORE COMPRE-HENSIVE NOTE

The Hotel evaluated alternative solutions and implemented IDS FortuneNEXT Enter-prise.

“I MUST APPRECIATE THE SENSE OF BELONGINGNESS AND PRIDE THE STAFF WORKING AT IDS TAKE TO MAKE THINGS HAP-PEN. WE DEVELOPED PERSONAL RELATIONSHIPS WITH THE CUS-TOMER SUPPORT STAFF. THAT IS WHERE IDS SCORES A POINT OVER THE REST. I HAVE THE LIBERTY OF CALLING AN IDS AS-SOCIATE AT 3 A.M. IST (INDIAN STANDARD TIME) TO EXPECT HELP AND HAVE RECEIVED AS-SISTANCE. PERSONAL TOUCH IS THE KEY DIFFERENCE.” – KEVIN YAXLEY, EXECUTIVE DIRECTOR AT AIRWAYS HOTEL

www.hotelier-indonesia.com Technology Issue | August-Sept 2011

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The solution integrated all the hospitality functions – from front office to payroll – creat-ing a single, centralized system of operations. It even simplified front desk management, and payroll, and inventory management.

This meant: No lost interfaces, and therefore, no operational delays; Inventory and payroll linked to finance and accounting, for better financial calculations; Smart features, such as the ialert, to allow efficient communication with guests; Informative financial reports to aid decision-making.

The solution’s key modules included: Front Office Management • Point of Sale • Accounts Receivable • Sales and Marketing • Banquets • Telephone Management • Materials Manage-ment • Food and Beverages Costing • Financial Management • HR and Payroll • Maintenance Management • Quality Management • SMS Alerts

Additional features helped the Hotel stay future-ready: Strong reporting and control functions; Compliance with local regulatory requirements; Plug-and-play interfaces for third-party products to enable seamless ho-

tel automation; An easy-to-maintain tech-nical build, supporting faster updates, and greater security; 100% application uptime and complete scalability; No unique hard-ware investments; 24x7, live, multi-lingual support, and free user training.

“The most commendable part is that IDS is open to modification should users request a feature which will enhance efficiency,” said Kevin Yaxley, Executive Director at Airways Hotel.

IT ALL ADDS UP TO PROFITS

The Hotel has begun to see the positive im-pact on key operational areas.

• Easy and efficient handling of guest que-ries, quick access to guest history (such as number of visits) for relevant details, ex-pedited check out processes, and efficient guest messaging have enhanced guest management.

•Improved monitoring (and control) of costs with weekly F&B cost tracking, informative reports and tools to guide revenue manage-

ment, and data to support financial plans have resulted in an average increase of 15% in the room rates. Revenue and cost management have never been this easy.

• Reports on market and enterprise pro-ductivity measures, insights into the Hotel’s performance in different sectors, data to support assessments linked to critical de-cisions, and business intelligence to guide strategy – all these have boosted sales and marketing efforts.

• A document centre to give front-desk per-sonnel easy access to information, an SMS alert engine, and a drag-and-drop check-in and check-out tool, have all enabled smart work. Implications: reduced time taken to complete tasks and gains in operational ef-ficiency.

• User-friendly features, touch screen ver-sions at point of sales to post guest orders, easy communication of guest require-ments to bars and restaurants, and reports to aid menu engineering. All these have re-duced errors and set the productivity curve soaring.

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