IDRC Resource Mobilization Workshop

Resource Mobilization Planning Steps for TeleCentre Networks

Chetan Sharma

TeleCentre Networks--common objective ofdelivery of citizen services & knowledge

Provide easily accessible, user-friendly, cost-effective Govt. & Private Information and Services enabled by ICTs.

*Citizen-centricity due to front end delivery of host of G2C

*Host of Govt. & Private services. *Community ownership & Govt.support.*Knowledge sharing. *Relationship & Partnership building.*Minimal invasive Technology.

Tele Centre Network Leadership Analysis—clarifying who we are

• 6 Roles:

*FILTER

*AMPLIFIER

*INVESTOR/PROVIDER

*FACILITATOR

*CONVENOR

*COMMUNITY BUILDER

Leadership Analysis Exercise (Role)

• Join with others from your network, and consider the main roles that your network plays.

• Take coloured post-it notes that correspond to the colours of the six roles of networks listed above. Use other coloured post-its for additional roles you wish to add.

• Write the name of your network on a piece of paper, and arrange the post-its underneath according to the degree to which your network plays those roles. You might use only one or two post-its, or you might use six or more. If you wish, reduce or change the shape of the post-it to denote the extent to which your network plays the different roles.

• Post your results on the wall.• Compare your network’s roles to those of other networks in the workshop.

What similarities and differences do you see among the networks represented?

Tele Centre Network Goals—Examples to be given by Participants

**Minimizing distance to access.**Extending access to un-served groups.**Introducing transparency.**Simplifying transaction procedures.**Minimizing costs to citizens.**Minimizing cost to Govt. (internal efficiency)**Increasing the Govt. revenue.**Improving the time to transact for citizens& Govt.**Offering new services. **Modernization/adoption of best practices.

Scoring Model CSF for RM for the Tele Centre Networks

**How far is the network succeeding in achieving its purpose and objectives?

**Has the network been designed and developed as per widely accepted architecture and standards?

**Is the network sustainable over long periods of time with or without the motive that initiated the project?

**Is the network cost-effective in terms of return on investment or in terms of cost per transaction?

**Is the network replicable in other areas?

CSF-RM Interface service-orientation

TeleCentre Networks comprises three sub-CSFs which can make Network attractive from Resource Mobilization point of view:

--Efficiency

--User convenience

--Citizen-centricity

Tele Centre Networks CSF-RM Scoring Model—Participants to define their scores

RM CSF Points

Service orientation 40

Technology 20

Sustainability 20

Cost-effectiveness 10

Replicability 10

Telecentres Network: Impact, Access & Sustainability

Impact on social and economic change:*Factors that hinder or facilitate access. *Conditions for workability and long-term

sustainability. *Fostering local participation in design & decision-

making.*Stimulating a sense of community ownership. *Establishing a solid mechanism to monitor the

quality of services and the balance between the community demand and kiosk supply.

Case Study: GyanDoot Project

*Located in backward Dhar District of MP—54 per cent population is tribal and 60 per cent population is BPL.

*Started in January 2000, an Intranet network connected 20 villages; further on connected with the District Rural Development Authority.

*Services offered: --Commodity marketing Information System (Mandi Bhav)--Income Certificate. --Domicile Certificate.--Caste Certificate. --Landholder’s passbook of land rights and loans. --Public grievance redressal.--Forms for various Govt. schemes. --Below poverty line family line. --Employment news. -Rural matrimonial. --Rural market. --Rural Newspaper.--Advisory Modules. --E-education.

Case Study: GyanDoot Project

*Social Impact: -The online village newspaper informs the villages about the happenings.-The advisory module helps villagers find easy and expert advice on various

legal and social problems. -Gyandoot has introduced interesting choices and interesting options for

villagers. -Grievance redressal. *Economic Impact: -Unutilized funds put to effective use by the opening of Soochanalayas. --Rural youth have self-employment opportunity. --Enhanced incomes for farmers based on Mandi prices and local market

transactions.Challenges: --Has been difficult to sustain due to administrative change. Did not manage to

sustain the impact after initial euphoria. Many kiosks shut down. --Has been difficult to handle citizen-complaint due to lack of change

management. --Sustainability of the kiosks has been threatened due to lack of diversified

basket of appropriate e-services, content and offerings.

Case Study: RASI Project-Innovative Institutional

Partnerships for the Delivery of Services

Village Kiosk

State Government

Tamil Nadu Agri. & Vet. University

Private Eye Hospital

E-Gov Services

Agri. & Veterinary

Services

Health

Services

n-Logue Communications

Internet, Technical

& O

perational Supervision

Fee

dba

ck

Kiosk Users

Services

Dhan Foundation

Operational Supervision for Dhan Kiosks Feedback

SARI Project Officers

Public Agencies

Private Agencies

Case Study:RASI-Applications (per 1000 population)

received from kiosk and non-kiosk villages

34.1

20.1

3.0 2.8 1.2 0.9

28.3

15.5

4.6 4.36.5

1.2

0.0

10.0

20.0

30.0

40.0

IncomeCertif icates

CommunityCert.

DeathCertif icates

Old AgePension

BirthCertif icates

GeneralGrievances

Type of Application

No

. of

Ap

pl.

per

100

0 P

op

ula

tio

n

Non-Kiosk Villages (72) Kiosk Villages (12)

RASI: Delivery of e-Governance services to the Rural Communities

*Electronic Delivery of applications from the kiosks to the Melur Taluk office; who processed the applications in the usual way. Income & community certificates are two most frequently demanded government services followed by death certificates, old page pensions, birth certificates and general grievances.

*Kiosk villages showed a higher number of applications for all 4 services. *Delivery of birth and death certificates was done from the kiosks efficiently; since

this record is maintained at the kiosk office; however for all other services the applications need to go out in the field. Presence of Tehsildar personally monitoring the application; contributed to the success of the delivery of the service. Services that require less interaction with other levels on the Government hierarchy seem to encourage successful delivery, while those requiring coordination between different levels need more monitoring and supervision.

*Larger villages showed a decline in applications compared to taluk as a whole, due to significant population of `forward castes’ for whom community & income certificates are not important. Larger villages also prefer to avail institutional services in cities and hence do not need Taluk office services.

RASI-Savings in time and cost due to the kiosks Government

ServiceCost and time

estimate without e-government

Cost and time estimate with e-government

Savings in Cost and time

Birth Certificates

Rs. 60-250, 3-7 days

Rs. 35, 2-3 days

Rs. 25-215, 1-4 days

Death Certificates

Rs. 60-250, 3-7 days

Rs. 35, 2-3 days

Rs. 25 to 215, 1-4 days

Old Age Pensions

Rs. 25, 1 day in visiting the Taluk office

Rs. 10, No visit required

Rs. 15, one day

RASI: e-Governance services-Critical Failure Factors

• After initial success in delivering e-Governance services; failures started subsequently primarily due to the difficulties in obtaining quick and adequate response from the Taluk offices to the applications sent from kiosk.

• Lack of adequately trained Govt. personnel to understand & provide new service.

• Lack of sustained public leadership, commitment and institutionalization.

• Lack of consistent evaluation and monitoring.• Lack of involvement of all stakeholders. • Shift in existing power relationships due to the kiosks.

Sustainable TeleCentres- Rural e-Seva, West Godavari, AP

TeleCentre Network- Akshaya, Mallapuram, Kerala

TeleCentre-Lokvani (Sitapur – UP)

Information Kiosks-Lokmitra Hamirpur - HP

TeleCentre Network-Warana Wired Village (Maharashtra)

Information Kiosks-Some Glimpsese-Choupal, Sehore Hub, MP

Information Kiosks-SEWA, Kutch, Gujarat

Information Kiosks-Mahiti Mitra, Gujarat

Information Kiosks/Village Knowledge Centres, MSSRF, Pondicherry