IDP AS AN INTEGRATED SERVICE DELIVERY TOOL: …...Broad participation critical… CBP 28 July 2004...

Service Delivery Conference 28 July 2004

IDP AS AN INTEGRATED SERVICE DELIVERY TOOL:

The Mangaung Perspective

Mzwandile SilwanaED: Strategy and Transformation

Presentation Structure

What is an IDP and why we need one?Process in formulating IDPSummary of ReviewsObjectives of IDP in MangaungCommunity-based planning (CBP)City development strategyImplementationImpact of IDP/CBPChallengesSuccesses


Legislative requirement

IDP should contain:

A vision for long-term development for the area

An assessment of existing level of development

Development priorities and objectives

Spatial development plan

Financial plan


What is an IDP and Why We Need One

Must be developed with extensive community stakeholder

participation – not simply of municipal administration but plan

for whole municipal area

Ultimately, integrated system of planning and service

delivery…


What is an IDP and Why We Need One (cont.)

Finance and Services Review

Institutional Review

Development Review

Process for IDP Formulation in Mangaung


Finance and Service Review

Service backlog

Assessment of overall state of finances

Allocation choices with regard to level of service

Implications of the creation of REDs

Development of income and pro-poor policies


Institutional Review

Interventions to improve governance processes

Organisational redesign

Development of performance management system

Integrated information management and IT strategy

Revised human resource strategy

Change management strategy


Development Review

Agriculture

IT hub of the FS

Education

Legal services

Cultural events

Tourism

Health

Attraction of corporates


Reasonably sound finances but signs of stress

Significant service backlog but manageable

development services poorly developed

Change required to more people-focused

Service required by these various groups

How these could be developed effectively with and for poor people

Summary of Reviews: Finance and Services



Summary of Reviews: Institutional

Reasonably solid administration but lots of

improvement needed

Pro-poor income policy in the context of service

delivery needs

Great poverty

Impact of HIV/AIDs

Service backlogs

Not enough jobs


Summary of Reviews: Development

Stagnant economy with evidence of decline

Growing population - younger, poorer

Need for participatory skills to understand poverty holistically

Acknowledge the poor as resourceful people

Political and management to understand livelihoods of socio-

economic grouping within community


Summary of Reviews: Development (cont.)

To stimulate local economic development for the area and create

local income opportunities

To create investment certainty and to attract and co-ordinate funding

from range of stakeholders

To promote the eradication of poverty, targeting resources at those

most in need

To promote financial sustainability of the municipality

To address racial and gender imbalances.

What are Objectives of Mangaung IDP Process


Privatesector

PrivatePrivatesectorsector

Wardcouncillors

WardWardcouncillorscouncillors

Prov.Govt

ProvProv..GovtGovt

LabourLabourLabour

NGOs & CBOs

NGOs & NGOs & CBOsCBOs

NationalGovt

NationalNationalGovtGovt

ParastatalsParastatalsParastatals

Educationsector

EducationEducationsectorsector

Otherauthorities

OtherOtherauthoritiesauthorities

MLM MEC&SMT

MLM MECMLM MEC&SMT&SMT

RepresentativeForum

RepresentativeForum

Representative Forum ensures input and ownership of all major stakeholder groups in vision and key strategies

Ward planning process ensures strong local input, participation

and ownership

4343participatory participatory ward plansward plans

Broad participation critical… CBP

28 July 2004

Full plan for each ward was developed

R50 000 allocated for each ward

Bigger projects from ward plans incorporated in main IDP

Generated a new direction for Council, informing our strategic

direction/plan (IDP)

CBP in Mangaung (cont.)


P r e fe r r e d o u tc o m e A g g r e ga te

s c o r e

% o f w a r d s w ith th is in

to p 1 0 p r io r i t ie s

P e r s o n a l in c o m e a n d jo b s 2 9 1 9 7 % S e c u r ity 2 0 4 9 4 % H o u s in g 1 6 6 8 5 % Im p r o v e d e d u c a t io n 1 6 1 8 5 % R o a d s 1 5 5 .5 7 3 % H IV 1 2 9 5 5 % C le a n e n v ir o n m e n t 8 9 5 5 % R e c re a t io n a l fa c il i t ie s ( in c p a rk s ) 7 7 .5 5 2 % H e a lth 6 2 5 2 % T it le d e e d s 6 1 2 7 % W a te r 6 0 2 7 % Im p ro v e d s e rv ic e s /d e c e n tra lis a t io n 5 4 .5 2 7 % Im p ro v e d s e rv ic e s fo r e ld e r ly /d e c e n tra lis e d p a y p o in ts

4 5 2 7 %

N e w /w e ll m a in ta in e d in f ra s t ru c tu re 3 5 1 2 % S a n ita t io n 2 7 .5 2 4 % P u b lic T ra n s p o r t 2 6 1 2 %

Dev

prio

ritie

sD

ev p

riorit

ies

Overall Priorities from Wards


CommonPurpose &Leadership

Community

resilienceEconomicgrowth

Serviceexcel len ce

City Development Strategy


Ensuring basics

efficient admin, competitive tariffs, safety, healthy attractive

environment, skills development

Enhancing our competitive edge

marketing (image), incentives, international partnerships, IT

infrastructure, CBD renewal, knowledge economy

investments

Spoke 1: Enhance economic growth prospects


Expanding the economy

local procurement, affirmative procurement, SMME support,

developing key sectors

Attracting investors

walking the talk, stakeholder engagement,

university/technikon, parastatals, big corporates,

government

Enhance economic growth prospects (cont.)


Spoke 2: Build community resilience and self-reliance

Putting resources into communities

saving and building co-ops, educare, community based service

delivery, outsourcing to community contractors, community

agriculture, home-based AIDS care etc

Building community capacity and leadership

ward committees and ward planning, community police forums,

youth councils, school governing bodies and CBS via leadership

training etc


Building on cultural diversity and richness

Action on HIV/AIDs

Regeneration programmes in areas of greatest need

Build community resilience and self-reliance (cont.)


Spoke 3: Expand service delivery capability through efficiency and innovation

Determining municipal services to be provided and howgetting out of “non-core” business (zoo? Airport? Tempe?)sustainable service levels/standards, tariffs & expenditure trajectoriesenhance development and community servicesrethink delivery mechanisms to expand coverage with same budget

Ensuring basic service equity extend infrastructure but at appropriate levels (water, roads, sanitation)


Efficiency drive ASD, process improvement, benchmarking, maintenanceFocus on citizen and service user

understanding citizens needs, customer care and responsiveness, local improvement districts

Service coherence and integration IDP, partnerships, area co-ordination, one stop shops, call centre, ICTalignment of provincial, national, parastatal, NGO and private resources

Expand service delivery capability through efficiency and innovation (cont.)


Spoke 4: Supported by strong civic leadership and good governance to build stakeholder confidence and strong sense of common purpose, through:

Variety of stakeholder partnershipsdevelopment agency, working groups, MoUs

Participation and responsibilitystrong local input, access via ward committees, activism and voluntarism

Innovative, principle-based and visible leadershipHigh integrity - strengthened oversight mechanisms Efficient transparent decision-makingCommitment to common agreed plan (IDP)


Implementation

GMs as project leaders

Strong multi-disciplinary team, including internal and

external stakeholders

Clear reporting lines

Regular project meetings

Monthly and quarterly progress reporting


Each service has a scorecard (KPIs, performance target, etc) aligned to IDP

Specific budget for each programme/service in the IDP

S 80 Committees aligned to IDP

Programmes and projects addressing priorities distributed to responsible unit

Screening for implementation (eg MTIEF)

Feedback to community

Implementation (cont.)


Impact of IDP/CBP in Mangaung

CBP generated new direction and thinking within the Municipality

Poor and disadvantaged were involved and their priorities represented

High levels of commitment and ownership by wards

Maximum community involvement and input towards resource allocation

Direct resource investment in communities


High level of activism in the community and enhancement of planning and leadership capabilities

Stimulating and building of good relationship and dialogue between council, community and stakeholders

Improved community awareness and involvement in the governance affairs

Establishment of public participation and councillor support offices

Availing resources to be utilised by ward committees


Impact of IDP/CBP (cont)

Improved awareness of critical social issues (e.g. HIV/AIDS, clean environment, etc)

Capacity building programmes for ward committees andcouncillors

Ongoing and programmed consultation on policy matters/issues

Clustering of wards for streamlining and coordination

Increased stakeholder participation in municipal affairs (e.g approved annual programme on IDP Review and Budget


Impact of IDP/CBP (cont)

Challenges

The role of ward committees in implementation of IDP projects

Further consolidation of empowerment in IDP (EPWP?)Streamlining and coordinating functions of all stakeholders in line with IDP (hence Mangaung Compact)Promotion of culture of public participation across all culturaland racial groupsStrengthen monitoring and evaluation of the implementation of projects


Overall Successes

Development of Mangaung Compact (partnership approach)

Service delivery based on the needs of stakeholders rather

than Council priorities

Alignment of IDP and resource allocations (budget)

High degree of transparency and synergy

Full alignment between IDP and individual performance


Thank You


IDP AS AN INTEGRATED SERVICE DELIVERY TOOL: …...Broad participation critical… CBP 28 July 2004...

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