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Ideo, building performance through innovation Field Service and Maintenance: The need for documents Ideo MSA - Documents March, 9 th 2015
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Transcript of Ideo MSA - Documents · 2018. 3. 6. · Ideo, building performance through innovation Engineer...

  • Ideo, building performance through innovation

    Field Service and Maintenance: The need for documents

    Ideo MSA - Documents

    March, 9th 2015

  • Ideo, building performance through innovation

    Agenda

    Overview

    Screen impressions

    Architecture

    Benefits

    Field Service and Maintenance: The need for documents

  • Ideo, building performance through innovation

    Engineer needs documents to execute his work efficiently, e.g.:- Manuals- Previous inspections reports- Contract information- …

    There are 3 document categories: - Critical documents for job execution need to be available at all times (offline available)- Occasionally needed documents downloaded on request of the user- Not relevant documents no need to send them to the mobile device (not visible for the mobile user)

    Enigneer needs to attach new documents to work orders, e.g.:- Photo’s of a damage- …

    Application needs to attach new documents to work orders (without user interaction), e.g.:- New inspection reports- New service reports- …

    Overview

  • Ideo, building performance through innovation

    Agenda

    OverviewCritical documents are always available. Other documents can be downloaded on request.

    Screen impressions

    Architecture

    Benefits

    Field Service and Maintenance: The need for documents

  • Ideo, building performance through innovation

    Screen impression of mobile device

    Handleiding keuringJohan Lollinga 526 kB

    07-05-2014

    GrondplanJohan Lollinga 1,5 MB

    14-08-2014

    BestekMaarten Brands 3,1 MB

    02-01-2011

    SituatieschetsMaarten Brands 3,1 MB

    02-01-2011

    KeuringsverslagBart Elshout 1,2 MB

    02-01-2011

    pdf

    jpg

    docx

    jpg

    pdf

    Gekoppelde documenten (nog te downloaden)

    Gedownloade documenten (offline beschikbaar)

    Foto van schadeBart Elshout 2,5 MB

    20-02-2015

    jpg

    Nieuw toegevoegde documenten

    Zoeken

  • Ideo, building performance through innovation

    Screen impression of mobile device

    Handleiding keuringJohan Lollinga 526 kB

    07-05-2014

    GrondplanJohan Lollinga 1,5 MB

    14-08-2014

    BestekMaarten Brands 3,1 MB

    02-01-2011

    SituatieschetsMaarten Brands 3,1 MB

    02-01-2011

    KeuringsverslagBart Elshout 1,2 MB

    02-01-2011

    pdf

    jpg

    docx

    jpg

    pdf

    Gekoppelde documenten (nog te downloaden)

    Gedownloade documenten (offline beschikbaar)

    Foto van schadeBart Elshout 2,5 MB

    20-02-2015

    jpg

    Nieuw toegevoegde documenten

    ZoekenCritical documents

    Offline available documents

    Online available document

    This are the critical documents which are downloaded together with the work order or the documents which are downloaded already on request of the user.

    This are the documents which are linked to the order and can be downloaded on request of the user.

    This is a document (photo) which is added by the mobile user. This document will be uploaded to the DM system and will be attached to the work order

    Indication for the user to see how big the document is and how long it will take to download the document.

  • Ideo, building performance through innovation

    Agenda

    OverviewCritical documents are always available. Other documents can be downloaded on request.

    Screen impressionsUser Friendly interfaceAdd photos / documents in the field

    Architecture

    Benefits

    Field Service and Maintenance: The need for documents

  • Ideo, building performance through innovation

    Critical document

    Manual

    Download Manager Upload Manager

    Critical document Photo

    Agenda / work list

    SAP Work order

    External or SAP DM system

    Ideo Mobile Service & Asset managementSAP ECC/CRM

    Manual

    Critical document

    Downloaded on request

    Will be downloaded automatically (offline available)

    Photo Added document via mobile device

    Upload the new / added documents to the DM system

    Download the critical documents for offline availability without notifying the user, and other documents on request of the user.

    Not a mobile relevant document

    Architecture

    Work orders are pushed to the mobile device

    Based onSAP Mobile Platform

    SAP Work order

    Filter relevant documents based on the work order (e.g. equipment, order type, …) and the mobile user (role)

  • Ideo, building performance through innovation

    Agenda

    OverviewCritical documents are always available. Other documents can be downloaded on request.

    Screen impressionsUser Friendly interfaceAdd photos / documents in the field

    ArchitectureBased on the SAP Mobile PlatformAlways the necessary information available.

    Benefits

    Field Service and Maintenance: The need for documents

  • Ideo, building performance through innovation

    Benefits

    Always the right information to execute the job

    • Critical documents are always available

    All the necessary documents are shown in 1 application

    • Integrated with DM policies / authorizations so only necessary documents for the job are shown

    Easy to use for viewing documents and attaching new documents

    • 1 integrated solution for work orders and documents

  • Ideo, building performance through innovation

    Agenda

    OverviewCritical documents are always available. Other documents can be downloaded on request.

    Screen impressionsUser Friendly interfaceAdd photos / documents in the field

    ArchitectureBased on the SAP Mobile PlatformAlways the necessary information available.

    Benefits1 integrated solution with documents for fields service and maintenance.

    Field Service and Maintenance: The need for documents

  • Ideo, building performance through innovation

    Customers

    PidpaWater Utility in Antwerp (Belgium)Sends all relevant documents to the mobile device and only the critical documents are directly downloaded and offline available for the engineers.

    VitensWater Utility in Zwolle (The Netherlands)The available documents for the engineers and inspectors are visible in the work order and the mobile user downloads the documents on request when needed.

  • Ideo, building performance through innovation

    Customers

  • Ideo, building performance through innovation

    Field Service and Maintenance: The need for documents

    Ideo MSA - Documents

    March, 9th 2015