Identifying & Then Managing Your Very Best Employees
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
STACY SCHWEIKHART, CPRP
COMMUNITY INFORMATION MANAGER
CITY OF KETTERING, OHIO
@SWSCHWEIKHART
TOM O’ROURKE, CPRP
EXECUTIVE DIRECTOR
CHARLESTON COUNTY PARK & REC COMMISSION
@TOROURKE
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
• EVERY SINGLE PERSON IN YOUR ENTIRE AGENCY IS NOT EXCEPTIONAL
LEADERSHIP MATERIAL. THAT IS ACTUALLY FINE.
• NOT EVERYONE IN EVERY INSTANCE LEADS. SOMETIMES YOU NEED
EXPERT FOLLOWERS.
• THIS SESSION IS ABOUT PUTTING YOUR EMPLOYEES IN SITUATIONS
WHERE THEIR TRUE LEADERSHIP TRAITS CAN BE REVEALED.
• ONCE YOU HAVE IDENTIFIED THE FEW TRUE LEADERS IN YOUR AGENCY
THEY MUST BE TRAINED AND DEVELOPED VERY DIFFERENTLY THAN
EVERYONE ELSE.
• THIS SESSION WILL PROVIDE A STEP BY STEP APPROACH FROM
IDENTIFICATION TO DEVELOPMENT OF THE BEST OF YOUR BEST.
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
LEARNING OBJECTIVES:
• UNDERSTAND METHODS OF DETERMINING YOUR FEW TRUE
LEADERS
• CREATE A PROFESSIONAL DEVELOPMENT ROAD MAP FOR FUTURE
LEADERS
• IDENTIFY THE SKILLS NECESSARY TO BE A RECREATION AGENCY
LEADER IN THE FUTURE
• CONSIDER THE BALANCE OF LEADERSHIP IN YOUR OWN LIFE
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
THE VORTEX: A NEW PERSPECTIVE ON LEADERSHIPCONCEPT MAY NOT BE CITED, REPRODUCED OR DISTRIBUTED WITHOUT WRITTEN PERMISSION FROM CREATOR.
PLEASE EMAIL [email protected] VISIT WWW.LEADERSHIPVORTEX.COMFOR WRITTEN CONSENT.
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
• INTEREST
• ENGAGEMENT
• COMPREHENSION
• DEMONSTRATED
MASTERY
• LEADERSHIP
THE VORTEX: A NEW PERSPECTIVE ON LEADERSHIPCONCEPT MAY NOT BE CITED, REPRODUCED OR DISTRIBUTED WITHOUT WRITTEN PERMISSION FROM CREATOR.
PLEASE EMAIL [email protected] VISIT WWW.LEADERSHIPVORTEX.COMFOR WRITTEN CONSENT.
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
• INTEREST
• ENGAGEMENT
• COMPREHENSION
• DEMONSTRATED
MASTERY
• LEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
TAKE A MINUTE TO THINK
ABOUT THE MEMBERS OF
YOUR TEAM AND THEIR
AREAS OF RESPONSIBILITY:
• INTEREST
• ENGAGEMENT
• COMPREHENSION
• DEMONSTRATED
MASTERY
• LEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
NOW THINK ABOUT SOME
RECENT TEAM PROJECTS:
• INTEREST
• ENGAGEMENT
• COMPREHENSION
• DEMONSTRATED
MASTERY
• LEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
THINK ABOUT THE
RESPONSE WHEN YOU
INTRODUCE A NEW
INITIATIVE OR SPECIAL
PROJECT:
• INTEREST
• ENGAGEMENT
• COMPREHENSION
• DEMONSTRATED
MASTERY
• LEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
NOT EVERYONE BELONGS
AT THE BOTTOM OF THE
VORTEX.
WHO ARE YOUR GOOD
TEAM PLAYERS?
WHO ARE YOUR BEST
FOLLOWERS AND
SUPPORTERS?
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
WHO YOUR LEADERS AREN’T:
• INTEREST
• ENGAGEMENT
• COMPREHENSION
• DEMONSTRATED
MASTERY
• LEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
DO YOU HAVE IN MIND
WHO YOUR FEW TRUE
LEADERS ARE?
NOW –
WHAT DO YOU DO?
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
FOCUS ON THREE THINGS:
KNOWLEDGE OF THE JOB
JUDGMENTLEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
WHAT IS THE JOB?
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
KNOWLEDGE OF THE JOB
ANSWERS YOU CAN’T GET ON GOOGLE OR NRPA CONNECT
KNOWLEDGE OF THE JOB IS LESS ABOUT TECHNICAL
INFORMATION, AND MORE ABOUT WISDOM AND PHILOSOPHY
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
Vision
Mission
Values
Objectives
Audience
Positioning
Personality
THIS PYRAMID HELPS DEFINE WHO YOU ARE
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
FOCUS ON THREE THINGS:
KNOWLEDGE OF THE JOB
JUDGMENTLEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
Leadership traits of people at the “Top”LEADERSHIP TRAITS OF PEOPLE AT THE “TOP”
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
PEOPLE THAT EVENTUALLY BECOME EFFECTIVE LEADERS:
• KNOW HOW TO AGREE AND DISAGREE WITH UPPER MANAGEMENT.
• ARE ABLE TO SORT OUT AND ACCOUNT FOR POLITICAL IMPLICATIONS.
• ARE ABLE TO ESTABLISH AND DEVELOP WORKING RELATIONSHIPS.
• TRANSITION WELL FROM BEING THE “DOER” TO THE MANAGER OF THE
“DOERS.”
• KNOW HOW TO WORK WITHIN THE FRAMEWORK OF A TEAM.
• FOLLOW THROUGH ON ASSIGNMENTS.
• ARE PEOPLE THAT OTHERS WANT TO BE AROUND.
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
FOCUS ON THREE THINGS:
KNOWLEDGE OF THE JOB
JUDGMENTLEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
JUDGMENT
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
From: Tom O'Rourke Sent: Tuesday, June 24, 2014 1:28 PMTo: Phil
MacchiaSubject: Rusty at Kiawah
I talked to him today.
Her REALLY wants us to have a sign on the 4th of July up before the circle.
Either do it, call him and talk him out of it, or come up with some compromise.
I don’t think really that he thinks it will change anything. I think he is just looking
for a way to let the Kiawah home owners think that they are doing something.
This is a tough place to manage. I know it.
Tom
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
From: Phil Macchia <[email protected]>Date: Tuesday, June 24, 2014 at 3:50 PMTo: Tom ORourke <[email protected]>Subject: RE: Rusty at Kiawah
We will call him and discuss. I just wanted to verify we are not looking at installing a sign
like the one at Folly with this amount if notice?
Phil
From: Tom O'Rourke Sent: Tuesday, June 24, 2014 9:31 PMTo: Phil MacchiaSubject: Re: Rusty at Kiawah
No way, not now. That is a whole other discussion.
This is just one of those rented highway signs.
If they talk about the one at Folly, we can mention that Folly paid for it.
Thanks, Tom
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
ON JUN 27, 2014, AT 9:39 AM, "PHIL MACCHIA" <[email protected]> WROTE:
TOM,
I HAVE DONE THE RESEARCH, HOW DID YOU LEAVE THE CONVERSATION WITH RUSTY AS FAR AS WHO
IS PAYING FOR THE USE OF THIS? ON THE TOP END THE SIGN WILL PROBABLY RUN BETWEEN $ 900
AND $ 1,000, WITH ME OR STAFF GOING TO PICK IT UP.
JUST WANTED TO KNOW WHERE WE STOOD.
THANKS,
PHIL
<IMAGE001.PNG>
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
HE IS NOT PAYING. IF YOU THINK WE SHOULD ACCOMMODATE
HIM, DO IT. IF NOT, TELL HIM NO AND I AND THE COMMISSION
WILL SUPPORT THE DECISION. YOU KNOW BETTER THAN I DO.
TOM
SENT FROM MY IPHONE
WHAT DID PHIL DO?
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
BE STRATEGIC WHEN DECIDING, HOW
OFTEN, WHAT ARE THE CIRCUMSTANCES,
AND HOW YOU WILL FOLLOW UP, AS YOU
ARE PROVIDING THIS DEVELOPMENT
FOR YOUR EMPLOYEES.
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
FOCUS ON THREE THINGS:
KNOWLEDGE OF THE JOB
JUDGMENTLEADERSHIP
KNOWLEDGE :
WISDOM AND PHILOSOPHY
LEADERSHIP:
PUT THEM IN A
VORTEX THAT
WILL MAKE
THEM LEAD
JUDGMENT:
PUSH THEM IN
THE DEEP END
WITH SOME HARD
STUFF
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
NOW IT’S YOUR TURN
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
• INTEREST
• ENGAGEMENT
• COMPREHENSION
• DEMONSTRATED
MASTERY
• LEADERSHIP
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
TAKE A MINUTE TO THINK
ABOUT YOURSELF AND
YOUR AREAS OF
RESPONSIBILITY
NOW THINK ABOUT SOME
RECENT TEAM PROJECTS
THINK ABOUT THE
RESPONSE WHEN NEW
INITIATIVES OR SPECIAL
PROJECTS ARE INTRODUCED
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
WORK HOME VOLUNTEER CAREGIVERHEALTH
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEESKNOWING WHEN IT’S TIME TO
CIRCULATE BACK TO THE TOP:
• YOU DON’T HAVE THE TIME, ENERGY
OR PASSION
• THE ENERGY IT TAKES TO STEER THE
VORTEX IS BURNING YOU OUT
• DYNAMICS MAKE IT BETTER FOR
SOMEONE ELSE TO STEER THE
VORTEX
• YOU RECOGNIZE THE OPPORTUNITY
FOR SOMEONE ELSE TO DEVELOP
LEADERSHIP EXPERIENCE
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
“NOTHING SO CONCLUSIVELY PROVES A MAN’S
ABILITY TO LEAD OTHERS AS WHAT HE DOES
FROM DAY TO DAY TO LEAD HIMSELF.”
— THOMAS J. WATSON
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IDENTIFYING AND THEN MANAGING
YOUR VERY BEST EMPLOYEES
THE END