www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000

Identifying

Stakeholders

Presenter

Venkadesh Narayanan, BSME, MBA, CBAP®, PMI-PBA®, CBPP®

Principal Consultant Former Indian Civil Servant [IRAS 2001 Batch]

LinkedIn Profile

®

®

This webinar is

brought to you by IIBA® Chennai Chapter

Thursday

30-April-2015

Impact Table

Onion Diagram

Stakeholder Wheel

RACI Matrix

PSP Approach

CRUD Matrix

Agenda : Identifying Stakeholders

Business Analyst

Help reach Goals & Objectives

Recommend Solutions

Work with Stakeholders

Why Stakeholder?

For Them

Knowledge

Identifying Stakeholder

• It is the process of identifying the people, groups, or

organizations that could impact or be impacted by a

decision, activity, or outcome of the project, analyzing and

documenting relevant information regarding their interests,

involvement, interdependencies, influence, and potential

impact on project success.

• The key benefit of this process is that is allows the project

manager to identify the appropriate focus for each

stakeholder or group of stakeholders.

Knowledge

Areas

Foundation

Chapters

BABOK® V2 Overview

Conduct Stakeholder Analysis

• This task covers the identification of stakeholders who may

be affected by a proposed initiative or who share a common

business need, identifying appropriate stakeholders for the

project or project phase, and determining stakeholder

influence and/or authority regarding the approval of project

deliverables.

– Inputs Business Need, Enterprise Architecture, Organizational

Process Assets

– Task Conduct Stakeholder Analysis

– Output Stakeholder List, Roles and Responsibilities

Who is a Stakeholder?

• Stakeholders are people or organizations that (directly or

indirectly) influence the requirements of a system.

• Examples of stakeholders are users of the system,

operators of the system, developers, architects, customers,

and testers.

Stakeholders

Affecting

Affected By

Stakeholders

SO

LU

TIO

N

Impact Table

Who can affect the

solution

Who will be affected by

the solution

Onion Diagram

• An onion diagram indicating how involved the stakeholder is

with the solution (which stakeholders will directly interact

with the solution or participate in a business process, which

are part of the larger organization, and which are outside the

organization)

Onion Diagram

Stakeholder Wheel

The wheel identifies the range of stakeholder groups and adds structure to the process of identifying them. It may include • Owners

• Managers

• Employees

• Regulators

• Supplies

• Partners

• Customers

• Competitors

RACI Matrix

• The RACI matrix describes the roles of those involved in

business analysis activities. It describes stakeholders as

having one or more of the following responsibilities for a

given task or deliverable:

– [R]esponsible does the work,

– [A]ccountable is the decision maker (only one)

– [C]onsulted must be consulted prior to the work and gives input

– [I]nformed means that they must be notified of the outcome

RACI Matrix

RACI Matrix

PSP Approach

Processes

Systems

People

What is a Process?

A process is a set of sequential activities carried out in a

predetermined order to deliver value to the customers.

Types of Processes

Types of Processes

Primary Process

An operational process that constitutes the core business of a

firm and is part of its primary value chain.

Secondary Process

A non-operational process that is not part of the core business

of a firm but supports the primary processes.

Management Process

The processes that govern the operation of a system.

Case Study

Primary Processes

Ambience Management Process

Order Placement & Coffee Brewing

Secondary Processes

Sourcing Process

Raw Material Procurement Process

Raw Material Testing Process

Housekeeping

Management Processes

Average Stay (in Mins) Report

Guest Per Day Report

SKU Orders Report

Order Placement & Coffee Brewing

CRUD Matrix

• Once the main elements of functionality and categories of

data have been identified, it is useful to develop a matrix,

cross referencing these to each other and showing the

specific interactions between them. This matrix is often

referred to as a CRUD matrix, due to its coverage of

Create | Read | Update | Delete actions.

• It can be a very powerful tool for the Business Analyst,

because it will allow for a rigorous investigation of the

relationships between the processes and data within a

system, without the need to drill down using more detailed

techniques, or to document these dynamic interactions with

more precise modelling methods.

CRUD Matrix

www.fhyzics.com | cs@fhyzics.com | 900-304-9000 | 900-305-9000 | 900-306-9000

Thank You

04/04/2015 V1.0

You can download this presentation

from the BLOG at

www.bacourse.com

This webinar is

brought to you by

IIBA® Chennai Chapter