Identifying and Repairing Communication Gaps - Eleanor Feldman Barbera, PhD, “Dr El”, The Savvy...

Id tif i d R i iIdentifying and Repairing Communication Gaps

E L E A N O R F E L D M A N B A R B E R A P H D

Communication Gaps

E L E A N O R F E L D M A N B A R B E R A , P H D

MyBetterNursingHome.com

Main Roles

Resident

StaffFamily


“Staff”

Consultant Clinics/LabNursing

Consultants

Clinics/Labs

Social WorkRehab

Day, Evening

Hospital

RecreationDietary

Evening, Night


Problems

RehospitalizationspStaff turnoverPoor coordination of care


Residents/Families

Often the only consistent team memberyEducate them about their jobFree!


How do we educate residents & families?

Info in the lobby/libraryy ySavvy Resident’s GuideOrientation about how to advocate for themselves/loved onesResident council/Family councilWelcoming committee of experienced, trained residents/familiesResident/family workshops on various topicsReferrals to community organizationsTrain staff to listen to residents and families


Marshmallow Peep


Communication between staff members

Paging systemsEMRCommon challenges:

Between facilitiesShift changesMedical follow-upsp

Solution: Checklists

Eden Alternative (group office, neighborhood director)


Death

Related to turnover of new employeesp yAddress death during orientationProvide senior staff support

Hospice/Palliative CareEducate staff in generalEducate staff in generalTrained point people Policies/Procedures


Takeaway

Resident/Family involvementyBreaking down departmental silos (Eden Alternative)Addressing deathgUsing checklists in areas of complexity


Eleanor Feldman Barbera, PhD

MyBetterNursingHome.comy gTwitter: @DrEl

[email protected]@ y g

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Identifying and Repairing Communication Gaps - Eleanor Feldman Barbera, PhD, “Dr El”, The Savvy...

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