Identifying and designing socio-emotional cues for group collaboration
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Dr Yanna Vogiazou, Goldsmiths College M-Learning Symposium, 9th February 2007, WLE Centre Institute of Education Identifying and designing socio-emotional cues for group collaboration Dr Yanna Vogiazou, Dr Jonathan Freeman and Dr Jane Lessiter Goldsmiths College, University of London M-Learning Symposium WLE Centre Institute of Education
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M-Learning Symposium WLE Centre Institute of Education. Identifying and designing socio-emotional cues for group collaboration. Dr Yanna Vogiazou, Dr Jonathan Freeman and Dr Jane Lessiter Goldsmiths College, University of London. Overview. Research objectives User centered design methodology - PowerPoint PPT Presentation
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Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Identifying and designing socio-emotional cues for group collaboration
Dr Yanna Vogiazou, Dr Jonathan Freeman and Dr Jane Lessiter
Goldsmiths College, University of London
M-Learning SymposiumWLE Centre Institute of Education
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Overview
Research objectives User centered design methodology Socio-emotional cues in collaboration @ work …and @play Design research through role play User generated non verbal representations Ongoing design process
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Research objectives
@ Work & @ Play: What kind of personal, social and contextual cues? User needs and wishes Meaningful representations of socio-emotional and
contextual cues for individuals and groups Multiple modalities, non verbal Different levels of privacy disclosure Concept development
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Combined design research
Innovative research method: Analytical, user-centred approach Generative, users as co-creators of new concepts
Focus groupsdiscussion
early sketchescard sorting
role playing
Workshops in collaborative work (Helsinki School of Economics), social gaming (University of Lincoln) and creative workshop at Goldsmiths College.
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Important elements of information
Collaboration @ work: Attention & feedback Activity & availability Background , links,
contribution, gain
Effective within team communication:
Shared {level of intellect, interests, understanding} + environment
Collaboration @ play: Choosing a role for oneself Signalling for emergent
strategies Excitement when playing with
‘strangers’ Team support, group morale ‘In’ and ‘out’ of the gameBuilding a team:Skills, tactics, past experiences of
players
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Collaborative work
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Social gaming
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Prioritizing and grouping information
Participant generated categories (collaborative work)
Professional Personal Social norms Social flow ŌMeÕ
Availability
Environment
Workload
Engagement
Stress
Arousal
Mood state
Interest/boredom
Level ofagreement
Positive/negativeFeedback
Politeness
Understanding
Familiarity
Attributions ofpersonality
Knowledge ofothersÕcurrentactivity
Self-criticism
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Connectedness in social gaming
Group A Group B
Top
Personality
Friendship
Leadership
Sense of being with them
Team cohesion
Bluffing
Personality
Medium
Politeness
Respect
Congratulate people
Risk taking
Spontaneity
Winning
Gender
Low
Tactics
Spontaneity
Age
Gender
Congratulate people
Politeness
Age
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Sketches: individual & context
Environment
Participants from both found:
Posture and form can be very suggestive about an individual’s state (e.g. relaxed or unsettled)
Patterned background with the environmental context, but also mental state
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Sketches: group state
Participants from both workshops found: Wavy line can represent activity or group cohesion. Focus on one individual can indicate a leader or spokesperson.
Excitement and activity
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Multimodal interaction and wearables
Play: Smell and tactile feedback - great for gaming. Passive awareness vs alerts and active prompts a matter of personal preference for players
Work: Haptic interfaces and vibration for non intrusive alerts in collaborative work. Connection to music - ‘subtraction’ for awareness
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Design research through role playing
role play intuitive representations
sketching to develop more representations
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
A game of ‘charades’
Confused
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Open and closed postures
Celebration
Growing distance
QuickTime™ and aMPEG-4 Video decompressor
are needed to see this picture.
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Multimodal representations
Disagreement
QuickTime™ and aMPEG-4 Video decompressor
are needed to see this picture.
QuickTime™ and aMPEG-4 Video decompressor
are needed to see this picture.
Crowd movement
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Representations of private space
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Insights from method
More cross cultural similarities in spontaneous representations Participant engagement, more intuitive interaction Flexible activity Acting was used more than other modalities Often modalities were combined (e.g. drawing and sound, acting and
drawing) Generation of intuitive, easily interpretable representations
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Visualising socio-emotional cues
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Ongoing design process…
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Ongoing: mobile application design
Dr Yanna Vogiazou, Goldsmiths CollegeM-Learning Symposium, 9th February 2007, WLE Centre Institute of Education
Questions?
Thank you!
Forthcoming paper in HCI International 2007:“The use of improvisational role-play in user centered design processes”
