IDEA the improvement tool
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Transcript of IDEA the improvement tool
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Accelerate IDEA’sand optimise your strategy and processes
“Survey’s are history”
AntwerpEsther Schalkwijk BA May 2011 Drs Olof-Jan Smits MMO i12 – Improve your processes
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IDEA allows users to interact and
collaborate with each other in a social media dialogue as
creators (prosumers) of user-generated
content in a virtual community. The
creations are used for strategy, policy
and process improvement.
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Idea combines amulti mediaplatfor m
with apr ocess
managementsystem
Thus…
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Visually
Communication platform
Process management system
Idea, experience, opinion
Customer, employee,stakeholder
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How it works
HealthEducation
Employment
Safety
Environment
Transportation
Sport
Youth
Housing
citizens, employees and
other stakeholders
provide ideas, experiences and
improvement suggestions
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Submit ideas through• Internet• Mail• Text messaging• MMS• Twitter• Video • Photo• Footprint
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And then?
• Receive idea• Confirm idea• Respond to other ideas
• Label and analyse idea• Automatic link to responsible
employee• Analyse possible improvement,
risk, adaptation possibilities• Check applicability and possible
implementation possibilities• Adaptation in strategies, policies
and/ or processes
• Feedback to submitter
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USP 1
IDEA focuses on outcome AND output
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USP 2
IDEA brings together all stakeholders in the community
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USP 3IDEA enables direct interactive communication with citizens through social media
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USP 4
IDEA constantly improves your strategy, policies and processes
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i12Social innovationKorte Schipperskapelstraat 22000 Antwerpen – België[email protected] | facebook: i12 social innovation |
+31653372474