www.ict-mentors.com

COMPANYPROFILE

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We work with you to determine

your current organizational needs“

www.ict-mentors.com

ICT Mentors Ltd is a �rm that provides

integrated business and technology

solutions. We o�er business applications

and consulting in Service Management,

ICT infrastructure, business corporate

training, Information Security, IT Security,

Cyber security and ERP Deployment and

Support. Through its training wing, the

company has trained and mentored many

organizations to deliver excellent

services to their clients.

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ABOUT US Customer service is the new

marketing.

Derek Sivers, Founder CD Baby

www.ict-mentors.com

Purpose

To transform ICT service provision and management.

Our Vision

To be a world leader in transforming businesses and

organizations and be the �rm most admired for its people

and services.

Mission

To deliver excellent services to our customers through an

established culture that delights our people and our partners.

Strategic Objectives

• Delight our customer

• Increase our pro�tability

• Grow our market share

• Enhance operational e�ciency

• Develop our workforce

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ABOUT US

Our Core Values

• HONESTY: We shall be truthful and sincere in our

dealings with each other, our partners and

customers

• INTEGRITY: We shall be ethical in all interactions,

maintaining the highest standards in our engagement

with customers, partners and sta�.

• PEOPLE: We care deeply about people – our own people,

our partners and customers, and the communities to which

we belong

• PASSION: Passion is the fuel that drives our culture. It

de�nes our mindset and energizes our business

• Sustainable Competitive Advantage (SCA)

“Partnering to transform IT Services”

We are transformational; we deliver

in the 3-core areas: the mindset,

the skill set and the toolset”

www.ict-mentors.com

Strategy Formulation

ICT Mentors will serve as a trusted partner to guide organizations in drawing up a strategic plan. this will serve as a guide or a roadmap by which the organization changes from a present state of a�airs to a future preferred state. It is basically a framework by which daily decisions will be made and a tool with which long-term plans and developments are constructed. A strategy will enable an organization to place itself within a speci�c environment that will enable it to reach its maximum potential, while at the same time monitoring the same environment.

(Clarify Perspective)

Baseline Assessment

ICT Mentors will apply known frameworks to conduct a baseline assessment. It’s not only about knowing where to start, it’s also about proving how far you have come as an organization! The Assessment is an exercise intended to answer the question, “Where Are We Now?” in the organization's maturity level of delivering services.

(Establish Position)

Business Process Re-engineering (BPR)

With ICT Mentors as your preferred business partner, we work with you in cutting down enterprise costs and process redundancies. We work with you to restructure unproductive management layers, wipe out redundancies, and remodel processes di�erently. When embraced, BPR will turn around a failing or stagnating company, increasing the pro�ts and driving growth.

(Establish Position)

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OUR SERVICESPassion is the fuel that

drives our culture

www.ict-mentors.com

ITSM Implementation

At ICT Mentors, we recognize the fact that ITIL® implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This has made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL® initiatives.

(Build Capacity)

Help Desk Deployment and Management

(we mature functionalservice desk)

Our years of experience managing IT systems have enabled us to develop a tested and proven know-how to e�ectively manage, co-ordinate and resolve calls as quickly as possible. We will provide a perfect solution that ensures that your incidents are identi�ed and logged into the service desk solution, they are prioritized and categorized, diagnosed and resolved to ensure your SLAs are being met

Development and testing of Business Continuity and Disaster Recovery Plans (BCDRP)

(Secure your business)

Every year, management of companies report that they are not con�dent in their organization's ability to recover following a disaster. An excellent business continuity and disaster recovery planning can and should be integrated with your day-to-day operations. ICT Mentors collaborate with Information and Cyber Security experts to deliver a robust environment to and for your organization to operate.

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OUR SERVICESPassion is the fuel that

drives our culture

www.ict-mentors.com

Enterprise Resource Planning (ERP) Deployment and management

No matter what type of business you're in, implementing an�ERP�solution is a critical project that must be taken seriously. From concerns about cost and demonstrating ROI, to practical considerations about who will manage the process within the organization. ICT Mentors partners with ERP vendors to deliver the most suitable solution for your organization. You can purchase on-premise ERP software and install it on your company's computers and servers or have a secure cloud-based ERP solution. A cloud-based ERP is managed entirely o� site by the ERP provider, meaning you don't have to make expensive upfront investments in IT hardware and servers, nor worry about dedicating signi�cant personnel resources to managing it.

Vulnerability Management

Through vulnerability management, ICT Mentors works with her clients to pro-actively manage network security by reducing the likelihood of �aws in code or design that compromise the security of an endpoint or network.

Forensic Audits and System Security Testing

This activity involves the detailed post-mortem analysis of security incidents as well as a damage report and lost or damaged data recovery. This service also includes deep analysis and surveys that assure a complete knowledge of what happened during the incident, name its cause, impact and scope.

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OUR SERVICESPassion is the fuel that

drives our culture

Security Outsourcing (Chief Information Security O�cer (CISO) & Information Security O�cer (ISO)

Every organization worth is name will be concerned about the security of its information. Through partnering with ICT Mentors as a managed security service provider, organizations are able to free up human resources to focus on the core of their operations and meet their strategic objectives.

www.ict-mentors.com

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TRAINING

We have an excellent training facility currently in Nairobi,

Kenya and Kigali, Rwanda. This is a transformational facility to

churn and produce well developed individuals who have and

continue to change the way services are delivered in many

organizations and government departments.

Our training areas include the following;

• ITIL for IT Service Management

• PRINCE2 for Project Management and PRINCE2 Agile

• COBIT5 for IT Governance

• MSP for Managing Successful Programmes

• ICDL (International Computer Driving Licence)

• CompTIA A+ Software, Hardware, N+, Sec+

• Cisco Courses including CCNA, CCNP, CCNA Sec, CCIE

• Certi�ed Ethical Hacker (CEH) and Certi�ed Hacker

• Forensic Investigator (CHFI)

• Customer Service Training

..excellent training facility

in Nairobi, Kenya and

Kigali, Rwanda

Mindset

Toolset Skillset

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E-LEARNING

ICT Mentors’ e-learning portfolio provides our delegates with materials for study at the comfort of their homes, work place etc. Our e-learning portal is training.ict-mentors.com We provide white labelled training packages and courses and online exams in:

• ITIL

• COBIT 5

• ISO/IEC 2000

• OBASHI

• DevOps

• Business Relationship Management (BRM)

• RESILIA

• Certi�ed Agile Service Manager (CASM)

• SIAM

• VeriSM

• Business Analysis

Our e-learning portal is

training.ict-mentors.com

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OUR PARTNERS No road is long with good company.

Turkish Proverb

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OUR CLIENTSThe magic formula that successful

businesses have discovered is to treat

customers like guests & employees

like people."

Tom Peters, Speaker & Author

www.yourwebsite.com

We’re here to help your business blast o�!

OUR CONTACTS

Kenya O�ce:

2nd �oor, Mayfair Business Centre

Parklands Road, Westlands

Tel: +254-20-520-9202

Cell phone: +254-734-229-114

Email: info-ke@ict-mentors.com

Rwanda O�ce:

12th �oor, Makuza Peace Plaza

Kigali, Rwanda.

Te: +250-788-350-514

Email: info-rw@ict-mentors.com