ICT driven innovation and modernisation of public ... Zuzek.pdf · REPUBLIC OF SLOVENIA MINISTRY OF...
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REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION
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ICT driven innovation and modernisation of public administration: the case of Slovenia
Mag. Jurij Bertok (Dr. Alenka Žužek Nemec)
IT Directorate Ministry of Public Administration
Republic of Slovenia
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REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION
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Mission and Vision of the Government of Republic of Slovenia
Organizing modern and efficient public administration
Building up public administration as effective, efficient and user friendly service for citizens and businesses
Understanding users needs / having direct contact with citizens & businesses
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REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION
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Ministry
of Public Administration
Establish a friendly,
effective, efficient
and
modern public
administration
Coordination of
State informatics
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Some best practice examples with international awards E-VEM (One stop shop for Businesses) – The United Nations Public Service Award UNPSA 2009
(Improving the delivery of services, 1st place Europe & North America) – “Good practice label” in the “European eGovernment Awards 2009” Information Support for Legislative Drafting (e-Democracy) – The United Nations Public Service Award UNPSA 2012
(Fostering participation in public policy-making decisions through innovative mechanisms, 2nd place Europe & North America)
E-Social Security - Interoperability Platform – The United Nations Public Service Award UNPSA 2013
(Promoting Whole-of-the-government approaches in the Information Age, 1st place Europe & North America)
Supervizor – The United Nations Public Service Award UNPSA 2013 (Preventing and Combating Corruption in the Public Service «2nd place
Europe & North America).
E-government achievements
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One stop shop project E-VEM
• Enables fast (in 3 days), simple and free of charge registration of a company.
• Performs all other obligatory procedures for start up at one stop shop contact point or online
• Supports other - most frequent - services for businesses at one stop shop contact point or online
- 250,000 e-procedures per year
- more than 30,000 users per year
- over 40,000 website visits on a monthly basis
- € 1.600,000 savings for businesses per year
United Nations Public Sector Award 2009 (UNPSA) winner
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EUGO – point of single contact (cross-border use)
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E-Social Security Interoperability Platform
E-Social Security case:
– Fair decisions on social rights (child allowance, cash social assistance…)
– Income, property and statuses for applicants and their family members
– 50+ data sources
– Enquiries for 10.000 – 15.0000 persons processed every day
– Stable, safe and secure, approved by our Information commissioner
United Nations Public Sector Award 2013 (UNPSA), winner
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IO-MODULE custom webservices
ASYNCHRONOUS
MODULE
Defense - participation in
civil protection etc.
Register of
ships
and boats
Population
register
Pension
insurance
Health
insurance
Employment
service
Tax
administration Prison
administration
Central
securities
clearing
corporation
Register of
transacion
accounts
RE
SU
LT
S !
EN
QU
IRY
?
MDDSZ (ministry of labour, family and
social affairs)
MNZJU (ministry of interior and
public administration)
TRAY
client – ISCSD2 central system for decisions
on social rights
Register of
households
Register of
vehicles
Guarantee and
maintainance
fund
Investment
funds
companies
1, 2, 3… 10x
BANKS – accounts (transaction, savings,
deposits, trading)
1, 2, 3… 21x
Public
sector
Pension
Fund
SECURITY PLATFORM
MDDSZ
… …
other MDDSZ
databases
Business
register
Real property
ownership –
lots, houses
Enrollment
in basic,
secondary,
higher
education
War veterans
database
Ministry of
internal
affairs
updating
Maritime
administr.
Defense
ministry
updating
updating
updating
CSD61
CSD61
CSD3
CSD2
CSD1
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• Savings – Costs for checking of 10.000 persons with 50 datasources in the old-fashion way
(writing paper documents with questions and receiving paper answers, together with all the processing) would be almost 1 million EUR every day
– All the costs for IT-supported enquiries do now not exceed 3000 EUR per day
• Public administration in Slovenia now has a powerful set of reusable building blocks for data enquiries, ready to be used in other systems
• Every re-use: some savings of the development and operating costs
• More re-use, more savings
e-Social Security: the Savings
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E-Democracy Portal: Information Support for Legislative Drafting
Objectives of the procedure: • to create an integrated and user-friendly IT programme support for users at ministries, government offices and the government, with a focus on the optimisation of procedure automation; •to facilitate easy Internet access for the public to information regarding regulations being drafted; •to encourage the public to play an active part in all the regulation drafting phases.
United Nations Public Sector Award 2012 (UNPSA), 2nd place
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Web tool: predlagam.vladi.si
(“my.suggestion.gov.si”)
Other tools to enchance e-democracy and e-particpation
“Stop bureacracy”
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Promoting open data
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Promoting open applications - SUPERVIZOR
• Supervizor - monthly totals of transactions between public sector bodies and business entities • API interface to Supervizor database • Supervizor - financial transactions of budget users
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HOWEVER…
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REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION
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2008 2009 2010 2011 2012 2013 2014 2015 2020
IMD (from 60 countries)
WEF (from 144 countries)
WORLD
BANK (from 189 countries)
51. 52. 55.
42. 62. 70.
37. 46. 51. 30.
40.
45.
State of play – Indicators – Datas
WORLD COMPETITIVENESS RANKINGS
EFFECTIVE PUBLIC ADMINISTRATION → COMPETITIVE ECONOMY
WE NEED NEW STRATEGY AND AMBITIOUS ACTION PLAN FOR GROWTH!
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• Open and transparent PA with zero tolerance for corruption
• Efficient HRM
• Strengthened capacity of public employees
• Quality management system
• Stimulative regulatory environment
• Effective informatics, increased use of e-services, digitalisation and
interoperability
• Modern inspection supervision
PUBLIC ADMINISTRATION 2020 Strategy for development of Public Administration 2015-2020
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Current situation in state informatics
• Poor governance of informatics in public administration
• Resources (applications, data, technology) are dispersed, duplicated and non-consistent
• A number of instances of similar system developments
• Solutions among different public institutions are not interoperable – silos situation
• Inefficient budget spending due to lack of common strategy, objectives and unique architecture
• Low e-services' take-up
• Lack of digitization of internal business processes
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What`s in place?
e-Zdravje
e-Uprava
e-Arhiviranje
e-Sodstvo e-Sociala
e-javna naročila
e-Notariat
e-Vročanje
e-ID
e-Zemljiška knjiga
e-VEM
CEN
STORK
e-Volitve
iPolicist NIO
e-računi
SEPA
e-Kataster
VLOP
iHUB
IVP
MVPDU-IT PPeP
e-Učilnica
e-Plačila
e-Dokumenti e-Odložišče e-Izmenjava datotek
IPP
e-Pooblaščanje
IPM
EKC
SPIS
MPZT
e-Seje
SEUD-Z
CAS
e-Podpis
RIJS
e-Pošta
eVŠ
CEN2
HKOM
A state network HKOM and several hundred
e-services, dispersed through many datacenters
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HKOM
net layer
Disperse data centres
“Iaas” layer
Disperse e-services
“SaaS” layer
Central gov data centre
Tax Data
centre
GeoSpatial data centre
Education data centre
eHealth data centre
Current situation Personal Data Protection Act
e-Signature Act Administrative Procedure Act
Common legislature areas
Specific legislative areas
Legislation
“Requirements” layer
Tax legislation Infrastructure &
spatial legislation
Education legislation Customs
Internal affairss
Various legislation areas
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How to achieve modern, innovative and more efficient public administration with ICT?
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New project “QUANTUM LEAP”
Main drivers:
• Response to the public administration modernization efficiency & effectiveness and good governance
• Rapid technological development • Economic challenges: do more and better with less
resources
Qauntum leap The electron "jumps" from one energy level to another.
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• Centralization of state informatics in a way to lower
the expenditure for informatics
• Providing the modern services required and
enhancing development
• Consolidate public sector informatics
Objectives of “QUANTUM LEAP”
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E-gov vision and goals
Clear vision for different goals:
• Increased innovation opportunities for service providers, including SMEs and public administrations, evidenced through implementations of advanced cloud infrastructures and services
• Promotion of the reuse of open data and open service solutions in cloud environments, in particular published by public administrations.
• Reaching the high level of standardization by seting up secure Reference Architecture for Cloud Computing along the development the appropriate Reference Development Environment with priority on security
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The Cloud Enabled Government
Private Government-Cloud
Hybride Public Sector Cloud
Innovative development platform
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One of the priorities: ‘cross-border’in EU and Danube Region
12.3 Mio EU citizens resident in another MS 1 Mio working in a different EU country than they live in 245 Mio holiday trips abroad and 75% thereof within the EU 40% of 21 Mio companies working abroad 500 Mio people – single EU market
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Large Scale Pilots - LSPs
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Better public services: USER FOCUS – USER EXPERIENCE!!!
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“Usability really just means making sure that something works well.” Steve Krug
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REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION
30 Presenter Company
Logo Goes Here
Thank You
Dr. Alenka Žužek Nemec
IT Directorate
Ministry of Public Administration