ICT and Human-Technology Interaction in Future Work · 2018-11-20 · TAUCHI –Tampere Unit for...

TAUCHI – Tampere Unit for Computer-Human Interaction

Markku Turunen ([email protected])

University of Tampere, Tampere Unit for Computer-Human Interaction

Faculty of Communication Sciences

Evolution of the Workplace-seminar

Kaustinen, 8.5.2018

ICT and Human-Technology

Interaction in Future Work


Agenda

• Tampere Unit for Computer-Human Interaction

• Future work and Novel user interfaces

• Examples


TAUCHI research center

TAUCHI carries out interdisciplinary

research and development on

human–technology interaction

realizing the potential of technology

in harmony with human abilities,

needs, and limitations.

computer

scienceinteractive

technology

educational

science

signal

processing

electro-

mechanical

engineering

psychology

social

sciences


TAUCHI Research Groups

Multimodal Interaction (MMIG)

Prof. Roope Raisamo

Emotions, Sociality and Computing (ESC)

Prof. Veikko Surakka

Pervasive Interaction (SPI)

Prof. Markku Turunen

Visual Interaction (VIRG)

Dr. Poika Isokoski


Extensive Coverage of Interaction Modalities


Research and Development Process

Interaction

Techniques

Solutions that

Meet the

User’s Needs

Pilot Services

in the Field

Applications in different industrial sectors

Scientific

Knowledge

Interaction

Architectures

Interactive

PrototypesConstructive

Research

Experimental

Research

User Experience

Research

Research Development

User


Medical

Automotive

Metal

Mining

Maritime

Energy

Entertainment

Agriculture

Education

Economics

Medical

Health

Language

Translation

Literature

Media

Psychology


SimSpace + 5 Laboratories

http://youtu.be/fOJCmey2gFU

http://youtu.be/fOJCmey2gFU


Agenda



• Examples


Background

• Digitalization enables transformation of work

– Internet of Things (IoT), Machine Learning/Artificial Intelligence (ML/AI) and other basic technologies allow digitalization to take place (e.g., digital twins) and changes most work tasks

• Future work tasks are in many ways radically different from current ones

– Also, future works are different and need/have different skills

– Human-technology interaction is also radically different from current graphical user interfaces and man-machine interfaces


Key themes for future work 1/2

• Distributed, fragmented, multi-tasking

• Automation vs. manual control

• Collaborative work (of experts)

• Understanding and control of complex information and processes

• User experience, gamification


Key themes for future work 2/2

• Open innovation, co-development, crowdsourcing

• Remote control and operation, telepresence

• Adaptation to different users

• Radically new solutions

• Transfer of tasks


Novel interaction means 1/2

• Gestural interaction

• Embodied and spatial interaction

• Touch and pointing interfaces

• Gaze interaction

• Haptic and force feedback

• XR (VR, AR & MR)


Novel interaction means 2/2

• Speech and auditory interaction: speech recognition, text-to-speech, speaker recognition

• Interactive visualizations of complex data

• Smart and intelligent lighting

• Novel control devices

• Scents


Multimodal interaction

• Combination of different input and output modalities: rich possibilities

• Motivation:

– Efficiency

– Naturalness

– Precise control

– Robustness

– …

– Rich experiences!


UX Targets

• UX targets differ greatly between domains:

– Feel of control

– Safety

– Reduced waiting time

– …

– Feels like magic!


Agenda



• Examples


COMPLETE EXAMPLE


Mobile Interaction with Elevators:

Improving People Flow in Complex Buildings


Getting Around in Complex

Environments

• During 2011-12 we developed a mobile

application that allows advance

elevator calls and provides guidance in

complex buildings

• User experience studies:

– Mobile elevator control can shorten the

feeling of waiting

– Participants considered app a natural and

innovative direction for mobile elevator

controlCopyright © KONE Corporation


Research Process (2011-2012)

1. User centered development of the first prototype by

TAUCHI and Kone R&D teams

2. Initial evaluation

– Six-story office building in Espoo: usability studies and one

week pilot usage

3. Development of second prototype based on the results

of the first user study

4. Long-term evaluation with improved prototype

– Higher office building than in the initial evaluation: log-data,

user feedback and interviews

5. Application development responsibility was moved to

a Kone product development team


Mobile Elevator Call Prototype


User Studies: Example Results


Industrial Perspective


FURTHER EXAMPLES


http://hightech.fimecc.com/results/mobile-service-technician-4-0


https://www.youtube.com/watch?v=kalo57_hWsQ


https://www.youtube.com/watch?v=vg0A9Ve7SxE&feature=youtu.be


https://jope.sis.uta.fi/

https://jope.sis.uta.fi/


Conclusions

• Digitalization enables transformation of work: all key technologies are mature enough

• Future work tasks are in many ways radically different from current ones

• Future workers are different and also need different skills

• Novel interaction means with technology (physical-digitals systems) enable future work to be carried out efficiently and pleasantly

ICT and Human-Technology Interaction in Future Work · 2018-11-20 · TAUCHI –Tampere Unit for...

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