Icomm Presentation

8/3/2019 Icomm Presentation

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2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

CME/CUE 8.5 Product

Overview

Tony HuynhProduct Manager


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2 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

Agenda

CME 8.5

Cisco IP Phone 8900/9900 CME VPN Phone SIP Trunk Media Flow Around Forced Authorization Code End User Enhancements

Customizable services anddirectories page

My Phone Apps support forBLF Speed DialButton Layout ControlProgrammable Line Keys

Web Mail for CUE Notification for scheduled

backup

Post-install autoconfiguration

TUI managed AA flows

CUE 8.5

Management Update

Cisco ConfigurationProfessional

ArcanaNetworksManageExpress iManage


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CME 8.5 Features


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CME 8.5 UpdateMobility, Capability enhancements, Improved End User Experience

New Capabilities/Endpoints

Support for Cisco Unified IP 8900/9900 Series Forced Authorization Code (FAC) Normalized +E.164 support for CME Improved deployment flexibility with support for

SSL VPN client on Cisco Unified IP Phones(SCCP)

Mobility enhancements with support for SIP flowaround for FMC and single touch mobility Customization of services and directories page,

Programmable Line Keys, Button Layout Control

ISDN overlap sending on PRI/BRI Enforced CSL licensing for CME Feature LicensesCustomer Benefits

Improved Cisco IP Phone user interface Improved telecom savings with Media Flow

Around for SIP trunk

Improved usability of UC system with support for+ dialing

Lower cost remote teleworker solutions Improved billing and accounting methods

Partner Benefits New opportunities to position CME in

markets requiring overlap sendingcapabilities

Position as a low cost remote teleworkersolution


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Highlights

Wi-Fi and Bluetooth 12 button Programmable Line

/Feature Keys

5.6 inch VGA color screen withtouch screen

Programmable soft label keys touch

Native USB camera with videoscreen

Multimedia applications: XML,Midlets

9971

Cisco 8900/9900 Phone Portfolio

9951 8961

Highlights

Bluetooth support 10 button Programmable Line

/Feature Keys

5 inch VGA color screen

4 Programmable soft keys Native USB Camera Multimedia applications: XML,

Midlets

Highlights

10 button Programmable Line/Feature Keys

5 inch VGA color screen

4 Programmable soft keys Multimedia applications: XML,

Midlets

Executive Manager Knowledge

Professionals


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CME VPN Phone with Cisco ASALow cost secure communications

Secure communications anywhereconnectivity is available

Low cost remote teleworkersolution without need forteleworker router

Features:SSL VPN connection between remotephone and Cisco ASA

Supported phones: 7942G, 7945G,7962G, 7965G and 7975G (SCCP

only)

CME CiscoASA

Ethernet

Secure VPN

Unsecured

WAN


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Fixed Mobile Convergence (FMC) with SIPFlow Around

Reduced Telecommunications Cost

Service

ProviderSIP Trunk

PSTN caller rings internal extension

No answer, SNR service forwards

call to PSTN

Media Flow Around on SIP Trunk

Desktop user has ability to pull call

back

Original

Caller SIP Media Flow Around

removes need to hairpin PSTNto PSTN call

SNR calls can be pulled back todesktop phone

BenefitsLowers cost of ownership byreducing costs on SIP trunks

Improves WAN link efficiency

Media

Signaling


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Forced Authorization Code (FAC)Improved Accounting and Billing

FAC regulates the type of calls a user makes Tracks calls to non toll-free, long distance and

international numbers for accounting and billingpurposes

User is prompted to enter valid username/authorization code before call is placed

FAC authentication can be local or throughRadius

FAC data stored in CDR recordsCDR can be stored in router flash, external FTP server,

or Syslog

Applicable for multiple endpointsApplicable to SCCP, SIP phones, Analog phones


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CME Services PagePre-CME 8.5

User has access to all servicesconfigured on system Accessible by clicking on

Services button on phone

My Phone Apps providesaccess to speed dial buttons,

personal speed dial buttons,reset phone, Single NumberReach

Directories buttons servicesaccess to call history and localdirectories

Services

Page

DirectoriesPage


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Customizable Services PageCME 8.5

Administrator can customizewhat services a phoneprovides

Additional security for lobbyphones by preventing accessto services and directories

page Can be configured on ephone

or ephone-template

BenefitsImproves security for phones incommon areas with guest users

Services Null

CME#conf tEnter configuration commands, one per line. End with CNTL/Z.

CME(config)#ephone-template 1CME(config-ephone-template)#exclude ?

call-history call history in the missed/received/placed calls directory

directory local directory serviceem extension mobility service

myphoneapp my phone apps service

CME(config)#ephone 1CME(config-ephone)#exclude ?call-history call history in the missed/received/placed calls directory

directory local directory serviceem extension mobility service

myphoneapp my phone apps service


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My Phone Apps for BLF Speed DialUser Interface

BenefitsEasier configuration for end usersPre CME 8.5

Users used only IOS CLI to configure

BLF Speed Dial

FeaturesConfigure BLF Speed Dial from MyPhone Apps

Add, Delete, and Change BLF SpeedDial configuration


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Fixed Button LayoutPre CME 8.5

Button LayoutFixed and order of buttons populated by CMESpeed Dials and Busy Lamp Field (BLF) buttons populate remaining buttonsnot used by extensions

Line Buttons

Line extensions take up first N buttons Eg. If there are 2 extensions assigned

to buttons, they take up buttons 1 and2

Speed Dials, Busy Lamp Field


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Button Layout Control

Customizable Button LayoutCustomizable arrangement of Line Buttons, SpeedDials, Feature Keys and URL button

Applicable to both SCCP and SIP phones

Utilize ephone-template (SCCP) and voice registertemplate (SIP) phones

Apply ephone-template and voice register template tophones

SCCP Phone

ephone-template 1button-layout 1,4 linebutton-layout 2-3 speed-dial

SIP Phone


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Programmable Line Keys (PLK)

Pre CME 8.5Line keys configured only as line buttons, speeddials, BLF speed dials or privacy buttons

PLKAllows line keys to be programmed as line buttons,speed-dials, BLF speed dials, features, and URLservices

Line Buttons

Buttons configured asspeed dials

Speed Dials

Used for line extensions

Softkey functionality andgeneric night service onphone buttons

Feature Keys

URLs such as EM, MyPhone Apps, and otherURLs on line keys

Service URL


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CUE 8.5 Features


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Cisco Unity Express 8.X Features

New Web Inbox for Voice Mail. Improved GUI experience XML Interface API for provisioning and

management

Notification for scheduled backup Post-install auto configuration TUI managed AA flows IMAP support on Apple iPhone Support for Service Module (SM) on ISR-G2

* Note: No Unity Express 8.0 image on AIM-CUE, moving to AIM2-CUE only

New in CUE 8.5


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Web Inbox for Voice Mail

Listen/Save/Delete/Compose Voice Mail messages/greetingsthrough a Web GUI interface.

Manage all mailbox settings.


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Web Inbox for Voice Mail - Compose

Compose, reply and forward voice mails. Inline recording tool.Upload a pre-recorded message.Message properties Urgent, PrivateFuture message delivery.


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Web Inbox for Voice Mail - Greetings

Manage all 8 greetings. Record, upload, enable & disable


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Web Inbox for Voice Mail - Notification

Manage notification devices and cascading settings.


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Improved GUI Experience


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Notification for Scheduled BackupNotification for Scheduled Backup

Get Notifications for Scheduled backupsSchedule voice notifications and email ids for text notifications

Settings are defined for each backup (not the user account)

Notifications are configurable such that they are generated for status

(success/failure with details) or only for failures.


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Post Install Auto Configuration

Post Install Auto Configuration

CUE 8.0 and later can go online without any post-installconfiguration

System can boot after the no response timeout by auto-configuring the system by defaulting -

Primary NTP server to the host routerTimezone to GMT

DNS to nothing

Call agent to CCM (CME for UC500)


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With this feature users can access the AA usingAdministration via telephone and configure parameters

Support for script named CustomVar.aef which prompts theuser for change in value of the variables

CustomVar.aef will be a downloadable scriptUsers with SuperUser privilege can only set the variablevalues.


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Management Update


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Cisco Configuration Professional (CCP)WHATAMI?

Intui-veGUIbasedDeviceManagementtoolforCiscosaccessrouters(ISR&ISRG2).

WindowsBasedApplica-on Latestversion:2.3 SimplifiesRou-ng,Security(VPN,Firewall,IPS)

UnifiedCommunica-ons,WANandLANconfigura-on

LicenseManagementforISRG2 ServiceReadyEngineSupport FreeDownload:www.cisco.com/go/ciscocp

HOWCANIHELPYOU?

Toolfornetworkadministrators(SMBandmidmarketcommercial)andchannelpartners

ReducesTotalCostofOwnership

Produc-vity:SystemUpandrunningquickly Simplicity:Intui-vewizardsandscreens CostSavings:Lowlearningcurvefortechnician Reliability:Ciscoapprovedconfigura-ons IncreasedUp-me:Easytocomprehendchartsfortroubleshoo-ng&monitoring


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CCP 2.3 UC Feature SetGeneral Features

Hardware/Software Auto-detectAccess CredentialsVoice & Data traffic separation

VLANDHCP Pool

Internet connectivityPhysical InterfaceConnection Type

General Telephony SystemCME version / CME UpgradeCUE version / CUE Upgrade

File ManagementFile upload managementPhone load upload managementTemplate fileCLI Text File

Voice security auditUsers / Phones / ExtensionsBulk ImportAnalog / Digital TrunksPSTN Trunk GroupsSIP Trunk ProvisioningFractional T1 / E1 ProvisioningDial PlansBasic CORDirectory servicesVoip parameters / Voice class codecsAfter-hours tollbarConferenceVoice MailHunt-groupsIntercomPagingHunt GroupsNight-serviceCall Park, Call Pickup GroupPhone Templates, Extension TemplatesCaller ID blockSingle Number ReachIntersite VoipBACD Configuration

UC Features


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Business Challenges

ArcanaNetworks ManageExpress

Lack of effective management

tool increases cost for

customers

Call detail records (CDR) for

business tracking

Store/office manager needsinformation regarding store

operations

Lack of centralized management

tool for multi-site deployments

ArcanaNetworks

Arcana Business Voice Portalprovides visibility into store

operations

CDR for billing and

tracking purposes

Arcana management tool

lowers TCO single admin

can manage all systems

Arcana offers centralized

management tool with easy to

use management interface

ArcanaNetworks offers easy to use centralized management solution that

lowers management cost for customers


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ArcanaNetworks ManageExpress iManage 8.0

Centralized Management for multi-sitedeployments of CME/CUE

Bulk changes for moh files, changing AAprompts, business hours

Provisioning - Day 2 requests such asadding a new phone, resetting a voicemailpassword, changing security settings, etcusing easy to use templates

Monitoring real time - Real time monitoringinformation from Syslog, IP SLA probes,Netflow, and SNMP

Reporting Detailed audit trails provides aninsight into the who, what, where, and whenactions were performed, including the actualcommands that were issued to the device.

Operation - to expose critical businessintelligence information directly to the

business user.

Utilize ArcanaNetworks ManageExpress to compete against Shoretel, Avaya

Please send questions to:[email protected]


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Key Takeaways

The Key Takeaways of this presentation are:

CME 8.5 has many new features that provide significantimprovements towards our UC solution targeted for the enterprise,commercial and SMB markets

CME 8.5 lowers the cost to deploy remote teleworker solutions andprovides a solution that lowers telecom costs for customers

Improved user experience and productivity through programmableline keys, button layout control, and customization of services

New Cisco 8900/9900 IP Phones are advanced collaboration mediaendpoints that improve the user communication experience

CUE 8.0 and 8.5 solution improves end user experience with webmail and makes management of CUE easier for the administrator

CCP is a free tool that can help partners better position the CMEsolution for end customers. ArcanaNetworks ManageExpressiManage is a centralize management tool that lowers operationaland management costs for multi-site CME/CUE deployments.


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References and Useful Links

Communications Manager Expresswww.cisco.com/go/ccme

Cisco Communications Manager Express Data Sheethttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_data_sheets_list.html

Cisco Communications Manager Express CompatibilityMatrix

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.html

Cisco Communications Manager Express External Wikihttps://supportforums.cisco.com/docs/DOC-9837/

Cisco Communications Manager Express Toll FraudPrevention Application Note

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a00809dc487.shtml


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Communications Manager Express on Facebookhttp://www.facebook.com/home.php?#!/pages/Cisco-Communications-Manager-Express/103167066393948?ref=ts

Arcana Networks ManageExpress iManagehttp://www.arcananetworks.com/html/imanage.htm

CME/CUE ordering guidewww.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ordering_guide_unified_cme_unity_exp_callconn.pdf

Send questions about pricing and ordering to:[email protected]


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Cisco Unity Express Documentation Release Noteshttp://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_documentation_roadmap09186a00803f3e19.html

Cisco Unity Express Compatibility Matrixhttp://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_documentation_roadmap09186a00808153ba.html

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