Icici Bank Project sachin joshi

7/31/2019 Icici Bank Project sachin joshi

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ACKNOWLEDGEMENTS

If words are considered to be signs of gratitude then let these words Convey the very same

My sincere gratitude to ICICI BANK for providing me with an opportunity to work with

BANK and giving necessary directions on doing this project to the best of my abilities.

I am highly indebted to Mr.Remay Verma, Branch Manager and Mr. Ashok Joshi

company project guide, who has provided me with the necessary information and also for

the support extended out to me in the completion of this report and his valuable

suggestion and comments on bringing out this report in the best way possible.


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CONTENTS

Sr. No. Subject Covered Page No.

1 Acknowledgements 2

2 Executive Summary 4

3 My Project Objective 7

4 Banking Structure in India 8

5 Introduction 9

6History of Banking in India

10

7Bank In India

17

8Fact Files of Banks in India

19

9 Indian Banking Industries 26

10 ICICI Bank 28

11 ICICI Group 33

12 Technology used in ICICI Bank 39

13 Product and Customer segments 41

11 Product 44

14 SWOT Analysis 55

15 Research Methodology 57

16Company Efforts To Ensure Customer Satisfaction

59


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17Data Analysis

69

18 Comparison With SBI 79

19 SWOT Analysis(comparative) 87

20 Questionnaire 93

21 Finding 98

22 Suggestion 99

23 Conclusion 102

24 Bibliography 103


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EXECUTIVE SUMMARY

Private banking is a concept which is new and fast emerging in the world of banking wherechanges have become a necessity in order for banks to survive in this competitive

environment vis--vis not only from the public and private sector banks but also from the

foreign banks. The objective of the research is to explore the various products, which a

private banker deals into and the systematic process involved to match client requirements

with the right kind of product.

Through this research one of the main objectives is to explore the reason why most of the

banks are injecting private banking as business profile to their set of service offerings.

Though private banking evolved in late 80s in Asia, in India its not more than 5 years old.

ICICI started it in Aug 2002 and since then it has been a remarkable success. Today there are

enormous solutions to cater client needs but what suits best to a client is where private

banking fits in. Every client will have different needs, liking and preferences. So a customized

portfolio for every client is the need of the day.

This research will highlight more on the product portfolio of ICICI Private Banking, how they

have changed or innovatively structured to be attractive and competitive.


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Research objective

1. To identify the major attributes of customer satisfaction.

2. To study customer perception about ICICI BANK Ltd.

3. To identify and study the various ways of ensuring customer satisfaction adopted by ICICI

BANK.


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INTRODUCTION

The banking section will navigate through all the aspects of the Banking System in India. It

will discuss upon the matters with the birth of the banking concept in the country to new

players adding their names in the industry in coming few years.

The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA)

and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under

three separate heads with one page dedicated to each bank.

However, in the introduction part of the entire banking cosmos, the past has been well

explained under three different heads namely:

History of Banking in India

Nationalization of Banks in India

Scheduled Commercial Banks in India

The first deals with the history part since the dawn of banking system in India. Government

took major step in the 1969 to put the banking sector into systems and it nationalized 14

private banks in the mentioned year. This has been elaborated in Nationalization Banks in

India. The last but not the least explains about the scheduled and unscheduled banks in India.

Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled commercial banks.

The descriptions along with a list of scheduled commercial banks are given on this page.


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Phase I

The General Bank of India was set up in the year 1786. Next came Bank of Hindustan and

Bengal Bank. The East India Company established Bank of Bengal (1809), Bank of Bombay

(1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.

These three banks were amalgamated in 1920 and Imperial Bank of India was established

which started as private shareholders banks, mostly Europeans shareholders.

In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab

National Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913,

Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank

of Mysore were set up. Reserve Bank of India came in 1935.

During the first phase the growth was very slow and banks also experienced periodic failures

between 1913 and 1948. There were approximately 1100 banks, mostly small. To streamline

the functioning and activities of commercial banks, the Government of India came up with

The Banking Companies Act, 1949 which was later changed to Banking Regulation Act 1949

as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with

extensive powers for the supervision of banking in India as the Central Banking Authority.

During those days public has lesser confidence in the banks. As an aftermath deposit

mobilization was slow. Abreast of it the savings bank facility provided by the Postal

department was comparatively safer. Moreover, funds were largely given to traders.

Phase II

Government took major steps in this Indian Banking Sector Reform after independence. In

1955, it nationalized Imperial Bank of India with extensive banking facilities on a large scale

especially in rural and semi-urban areas. It formed State Bank of India to act as the principal

agent of RBI and to handle banking transactions of the Union and State Governments all over

the country.

Seven banks forming subsidiary of State Bank of India was nationalized in 1960 on 19th July,1969, major process of nationalization was carried out. It was the effort of the then Prime


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Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was

nationalized.

Second phase of nationalization Indian Banking Sector Reform was carried out in 1980 with

seven more banks. This step brought 80% of the banking segment in India under Government

ownership.

The following are the steps taken by the Government of India to Regulate Banking

Institutions in the Country:

1949: Enactment of Banking Regulation Act.

1955: Nationalization of State Bank of India.

1959: Nationalization of SBI subsidiaries.

1961: Insurance cover extended to deposits.

1969: Nationalization of 14 major banks.

1971: Creation of credit guarantee corporation.

1975: Creation of regional rural banks.

1980: Nationalization of seven banks with deposits over 200 crore.

After the nationalization of banks, the branches of the public sector bank India rose to

approximately 800% in deposits and advances took a huge jump by 11,000%.

Banking in the sunshine of Government ownership gave the public implicit faith and immense

confidence about the sustainability of these institutions.

Phase III

This phase has introduced many more products and facilities in the banking sector in its

reforms measure. In 1991, under the chairmanship of M Narasimham, a committee was set up

by his name which worked for the liberalization of banking practices.

The country is flooded with foreign banks and their ATM stations. Efforts are being put to

give a satisfactory service to customers. Phone banking and net banking is introduced. The


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The financial system of India has shown a great deal of resilience. It is sheltered from any

crisis triggered by any external macroeconomics shock as other East Asian Countries

suffered. This is all due to a flexible exchange rate regime, the foreign reserves are high, the

capital account is not yet fully convertible, and banks and their customers have limited

foreign exchange exposure.


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BANKS IN INDIA

In India the banks are being segregated in different groups. Each group has their own benefits

and limitations in operating in India. Each has their own dedicated target market. Few of them

only work in rural sector while others in both rural as well as urban. Many even are only

catering in cities. Some are of Indian origin and some are foreign players.

All these details and many more is discussed over here. The banks and its relation with the

customers, their mode of operation, the names of banks under different groups and other such

useful informations are talked about.

One more section has been taken note of is the upcoming foreign banks in India. The RBI has

shown certain interest to involve more of foreign banks than the existing one recently. This

step has paved a way for few more foreign banks to start business in India.

Major Banks in India

ABN-AMRO Bank

Abu Dhabi Commercial Bank

American Express Bank

Andhra Bank

Allahabad Bank

Bank of Baroda

Bank of India

Bank of Maharastra

Bank of Punjab Bank of Rajasthan

Bank of Ceylon

BNP Paribas Bank

Canara Bank

Catholic Syrian Bank

Central Bank of India

Centurion Bank

China Trust Commercial Bank

Citi Bank

Indian Overseas Bank

IndusInd Bank

ING Vysya Bank

Jammu & Kashmir Bank

JPMorgan Chase Bank

Karnataka Bank

Karur Vysya Bank

Laxmi Vilas Bank

Oriental Bank of Commerce Punjab National Bank

Punjab & Sind Bank

Scotia Bank

South Indian Bank

Standard Chartered Bank

State Bank of India (SBI)

State Bank of Bikaner & Jaipur

State Bank of Hyderabad

State Bank of Indore
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City Union Bank

Corporation Bank

Dena Bank

Deutsche Bank Development Credit Bank

Dhanalakshmi Bank

Federal Bank

HDFC Bank

HSBC ICICI Bank

IDBI Bank

Indian Bank

State Bank of Mysore

State Bank of Saurastra

State Bank of Travancore

Syndicate Bank Taib Bank

UCO Bank

Union Bank of India

United Bank of India

United Bank Of India

United Western Bank

UTI Bank

Fact Files of Banks in India

The first, the oldest, the largest, the biggest, get all such types of informations about Banking

in India in this section.

The first bank in India to be given an ISO Certification Canara Bank

The first bank in Northern India to get ISO 9002 certification for

their selected branches

Punjab and Sind

Bank

The first Indian bank to have been started solely with Indian

capital

Punjab National

Bank

The first among the private sector banks in Kerala to become a

scheduled bank in 1946 under the RBI ActSouth Indian Bank

India's oldest, largest and most successful commercial bank,

offering the widest possible range of domestic, international and

NRI products and services, through its vast network in India and

overseas

State Bank of India
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India's second largest private sector bank and is now the largest

scheduled commercial bank in India

The Federal Bank

Limited

Bank which started as private shareholders banks, mostly

Europeans shareholders

Imperial Bank of

India

The first Indian bank to open a branch outside India in London in

1946 and the first to open a branch in continental Europe at Paris

in 1974

Bank of India,

founded in 1906 in

Mumbai

The oldest Public Sector Bank in India having branches all over

India and serving the customers for the last 132 yearsAllahabad Bank

The first Indian commercial bank which was wholly owned and

managed by Indians

Central Bank of

India

Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to open a

branch outside India in London in 1946 and the first to open a branch in continental Europe at

Paris in 1974.

PUBLIC SECTOR BANKS

Among the Public Sector Banks in India, United Bank of India is one of the 14 major

banks, which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks,

the United Bank of India Ltd., was formed in 1950 with the amalgamation of four banks viz.

Camilla Banking Corporation Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla Union

Bank Ltd. (1922) and Hooghly Bank Ltd.(1932).

Oriental Bank of Commerce (OBC), Government of India Undertaking offers Domestic,


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Dehradun District (UP) and Hanumangarh District (Rajasthan) disbursing small loans. This

Public Sector Bank India has implemented 14 point action plan for strengthening of credit

delivery to women and has designated 5 branches as specialized branches for women

entrepreneurs.

The following are the list of Public Sector Banks in India

Allahabad Bank

Andhra Bank

Bank of Baroda

Bank of India

Bank of Maharastra

Canara Bank

Central Bank of India

Corporation Bank

Dena Bank

Indian Bank

Indian Overseas Bank

Oriental Bank of Commerce

Punjab & Sind Bank

Punjab National Bank

Syndicate Bank

UCO Bank

Union Bank of India

United Bank of India

Vijaya Bank
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List of State Bank of India and its subsidiary, a Public Sector Banks

State Bank of India

o State Bank of Bikaner & Jaipur

o State Bank of Hyderabad

o State Bank of Indore

o

State Bank of Mysore

o State Bank of Saurastra

o State Bank of Travancore

PRIVATE SECTOR BANKS:

Private banking in India was practiced since the beginning of banking system in India. The

first private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. It

is one of the fastest growing Bank Private Sector Banks in India. IDBI ranks the tenth largest

development bank in the world as Private Banks in India and has promoted world class

institutions in India.

The first Private Bank in India to receive an in principle approval from the Reserve Bank of

India was Housing Development Finance Corporation Limited, to set up a bank in the private

sector banks in India as part of the RBI's liberalization of the Indian Banking Industry. It was

incorporated in August 1994 as HDFC Bank Limited with registered office in Mumbai and

commenced operations as Scheduled Commercial Bank in January 1995.

ING Vysya, yet another Private Bank of India was incorporated in the year 1930. Bangalore

has a pride of place for having the first branch inception in the year 1934. With successive

years of patronage and constantly setting new standards in banking, ING Vysya Bank has

many credits to its account.

List of Private Banks in India
http://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_travancore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_travancore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.html


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Bank of Rajasthan

Catholic Syrian Bank

Centurion Bank

City Union Bank

Dhanalakshmi Bank

Development Credit Bank

Federal Bank

HDFC Bank

ICICI Bank

IDBI Bank

IndusInd Bank

ING Vysya Bank

Jammu & Kashmir Bank

Karnataka Bank

Karur Vysya Bank

Laxmi Vilas Bank

South Indian Bank

United Western Bank

INDIAN BANKING INDUSTRY

The Indian banking market is growing at an astonishing rate, with Assets expected to reach

US$1 trillion by 2010. An expanding economy, middle class, and technological

innovations are all contributing to this growth.

The countrys middle class accounts for over 320 million People. In correlation with the

growth of the economy, rising income levels, increased standard of living, and affordability of

b ki d i i f f i d i
http://finance.indiamart.com/investment_in_india/bank_of_rajasthan.htmlhttp://finance.indiamart.com/investment_in_india/catholic_syrian_bank.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/city_union_bank.htmlhttp://finance.indiamart.com/investment_in_india/dhanalakshmi_bank.htmlhttp://finance.indiamart.com/investment_in_india/development_credit_bank.htmlhttp://finance.indiamart.com/investment_in_india/federal_bank.htmlhttp://finance.indiamart.com/investment_in_india/hdfc_bank.htmlhttp://finance.indiamart.com/investment_in_india/icici_bank.htmlhttp://finance.indiamart.com/investment_in_india/idbi.htmlhttp://finance.indiamart.com/investment_in_india/indusind_bank.htmlhttp://finance.indiamart.com/investment_in_india/ing_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/jammu_and_kashmir_bank.htmlhttp://finance.indiamart.com/investment_in_india/karnataka_bank.htmlhttp://finance.indiamart.com/investment_in_india/karur_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/laxmi_vilas_bank.htmlhttp://finance.indiamart.com/investment_in_india/south_indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/united_western_bank.htmlhttp://finance.indiamart.com/investment_in_india/united_western_bank.htmlhttp://finance.indiamart.com/investment_in_india/south_indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/laxmi_vilas_bank.htmlhttp://finance.indiamart.com/investment_in_india/karur_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/karnataka_bank.htmlhttp://finance.indiamart.com/investment_in_india/jammu_and_kashmir_bank.htmlhttp://finance.indiamart.com/investment_in_india/ing_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/indusind_bank.htmlhttp://finance.indiamart.com/investment_in_india/idbi.htmlhttp://finance.indiamart.com/investment_in_india/icici_bank.htmlhttp://finance.indiamart.com/investment_in_india/hdfc_bank.htmlhttp://finance.indiamart.com/investment_in_india/federal_bank.htmlhttp://finance.indiamart.com/investment_in_india/development_credit_bank.htmlhttp://finance.indiamart.com/investment_in_india/dhanalakshmi_bank.htmlhttp://finance.indiamart.com/investment_in_india/city_union_bank.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/catholic_syrian_bank.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_rajasthan.html


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The Indian banking market is growing at an astonishing rate, with Assets expected to reach

US$1 trillion by 2010. An expanding economy, middle class, and technological

innovations are all contributing to this growth.

The Indian banking Industry is in the middle of an IT revolution, Focusing on the

expansion of retail and rural banking. Players are becoming increasingly customer -

centric in their approach, which has resulted in innovative methods of offering new banking

products and services. Banks are now realizing the importance of being a big player

and are beginning to focus their attention on mergers and acquisitions to take advantage

of economies of scale and/or comply with Basel II regulation.Indian banking industry

assets are expected to reach US$1 trillion by 2010 and are poised to receive a greater infusion

of foreign capital, saysPrathima Rajan, analyst in Celent's banking group and author of the

report. The banking industry should focus on having a small number of large players that can

compete globally rather than having a large number of fragmented players."
http://www.celent.com/bios/PRajan.htmhttp://www.celent.com/bios/PRajan.htmhttp://www.celent.com/bios/PRajan.htm


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Type Private, BSE & NSE, NYSE

Founded1955 (as Industrial credit and

Investment corporation of India)

Headquarters

ICICI Bank Ltd.,

ICICI Bank Towers,Bandra Kurla

Mumbai, India

Key people

N Vaghul, K.V. Kamath, Chanda

Kochhar, V Vaidyanathan, Madhabi

Puri

Industry

Banking

Insurance

Capital Markets and allied industries

ProductsLoans, Credit Cards, Savings,

Investment vehicles, Insurance etc.

Revenue USD 5.79 billion

Total assets Rs. 3,997.95 billion (US$ 100

billion) at March 31, 2008.

OVERVIEW
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ICICI Bank (formerly Industrial Credit and Investment Corporation of India). ICICI

Limited was established in 1955 by the World Bank, the Government of India and the Indian

Industry, for the promotion of industrial development in India by giving project and corporate

finance to the industries in India.

ICICI Bank has grown from a development bank to a financial conglomerate and has become

one of the largest public financial institutions in India. ICICI Bank has financed all the major

sectors of the economy, covering 6,848 companies and 16,851 projects. As of March 31,

2000, ICICI had disbursed a total of Rs.1,13,070 crores, since inception.

ICICI Bank Fact Files:

Total assets: Rs.146,214 crore (December 31, 2004)

Network: 530 branches

ATMs: Over 1,880

Abroad Subsidiaries: United Kingdom and Canada

Abroad branches: Singapore and Bahrain

Representative offices: United States, China, United Arab Emirates, and Bangladesh and

South Africa.

ICICI Bank is India's second-largest bank with total assets of about Rs. 2,513.89 bn (US$

56.3 bn) at March 31, 2006 and profit after tax of Rs. 25.40 bn (US$ 569 mn) for the year

ended March 31, 2006 (Rs. 20.05 bn (US$ 449 mn) for the year ended March 31, 2005).

ICICI Bank has a network of about 614 branches and extension counters and over 2,200

ATMs. ICICI Bank offers a wide range of banking products and financial services to

corporate and retail customers through a variety of delivery channels and through its

specialized subsidiaries and affiliates in the areas of investment banking, life and non-life

insurance, venture capital and asset management. ICICI Bank set up its international banking

group in fiscal 2002 to cater to the cross border needs of clients and leverage on its domestic

banking strengths to offer products internationally.


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ICICI Bank (BSE: ICICI) ( Industrial Credit and Investment Corporation of India) is

India's largest private sector bank in market capitalization and second largest overall in terms

of assets. Bank has total assets of about USD 100 billion (at the end of March 2008), a

network of over 1,491 branches, 22 regional offices and 49 regional processing centers, about4,485 ATMs (at the end of September 2008), and 24 million customers (at the end of July

2007). ICICI Bank offers a wide range of banking products and financial services to corporate

and retail customers through a variety of delivery channels and specialized subsidiaries and

affiliates in the areas of investment banking, life and non-life insurance, venture capital and

asset management. (These data are dynamic.) ICICI Bank is also the largest issuer of credit

cards in India. ICICI Bank has got its equity shares listed on the stock exchanges at Kolkata

and Vadodara, Mumbai and the National Stock Exchange of India Limited, and its ADRs onthe New York Stock Exchange (NYSE).

The Bank is expanding in overseas markets and has the largest international balance sheet

among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and

representatives offices in 18 countries, including an offshore unit in Mumbai. This includes

wholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which the

hisave savings brand is operated), offshore banking units in Bahrain and Singapore, an

advisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative

offices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thailand, the United Arab

Emirates and USA. Overseas, the Bank is targeting the NRI (Non-Resident Indian) population

in particular.

ICICI reported a 1.15% rise in net profit to Rs. 1,014.21 crore on a 1.29% increase in total

income to Rs. 9,712.31 crore in Q2 September 2008 over Q2 September 2007. The bank's

current and savings account (CASA) ratio increased to 30% in 2008 from 25% in 2007.
http://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/price_finder/stockreach.asp?scripcd=ICICIhttp://en.wikipedia.org/w/index.php?title=Hisave&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Hisave&action=edit&redlink=1http://en.wikipedia.org/wiki/File:Icici-bandra_kurla_complex.jpghttp://en.wikipedia.org/w/index.php?title=Hisave&action=edit&redlink=1http://www.bseindia.com/price_finder/stockreach.asp?scripcd=ICICIhttp://en.wikipedia.org/wiki/Bombay_Stock_Exchange


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ICICI Bank currently has subsidiaries in the United Kingdom, Russia and Canada,

branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance

Center and representative offices in the United States, United Arab Emirates, China, South

Africa and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bankis the most valuable bank in India in terms of market capitalization.

ICICI Bank's equity shares are listed in India on the Bombay Stock Exchange and the

National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are

listed on the New York Stock Exchange (NYSE).

ICICI Bank has formulated a Code of Business Conduct and Ethics for its Directors and

employees. At June 5, 2006, ICICI Bank, with free float market capitalization of about Rs.

480.00 billion (US$ 10.8 billion) ranked third amongst all the companies listed on the Indian

stock exchanges.

ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial

Institution, and was its wholly owned subsidiary. ICICI's shareholding in ICICI Bank was

reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering

in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of

Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by

ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at

the initiative of The World Bank, the Government of India and representatives of Indian

industry.

The principal objective was to create a development financial institution for Providing

medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI

transformed its business from a development financial institution offering only project finance

to a diversified financial service group offering a wide variety of products and services, both

directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI

become the first Indian company and the first bank or financial institution from non-Japan

Asia to be listed on the NYSE.


24/93

In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of

ICICI and two of its wholly owned retail finance subsidiaries, ICICI Personal Financial

Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was

approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court ofGujarat at Ahmadabad in March 2002, and by the High Court of Judicature at Mumbai and

the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI group's

financing and banking Operations, both wholesale and retail, have been integrated in a single

entity.

Free float holding excludes all promoter holdings, strategic investments and Cross holdings

among public sector entities.


25/93

BUSINESS OBJECTIVES

Vision

To be the leading provider of financial services in India and a major global bank.

Mission

We will leverage our people, technology, speed and financial capital to: be the banker of first choice for our customers by delivering high quality, world-class service. Expand the frontiers of our business globally. Play a proactive role in the full realization of Indias potential.

maintain a healthy financial profile and diversify our earnings across businesses andgeographies.

Maintain high standards of governance and ethics. Contribute positively to the various countries and markets in which we operate. Create value for our stakeholders.

Product and Services

Service and banking of ICICI bank categorized in to personal banking, business banking and

NRI banking services.

Personal banking- Deposit in form of saving, recurring, term deposit, senior citizen depositand children depository account are there for individual customer can also avail of theirhousing, automobile, farm equipment, business or personal loan scheme. Personal client canalso invest in mutual funds and participate in stock trading through ICICI bank.

Business banking Business banking services of ICICI Bank are exhaustive. Projectfinancing, deal assessment, and land evaluation are investment banking services offered tocorporate clients. Global trade and cash management transaction services facilitateremittances and receipts across important cities. Capital market and custodial services enable

business houses to participate in equity trading and transfer across major stock markets ofworld.


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Customer

ICICI bank targets all segment of customer with various types of products and services. I

interacted with a lot of customers and collect their feedback on the given services of

company, and feedback are positive response from all point of view. Customers are

beneficiary from both sides monetary as well as non monetary. The bank targets to add nearly

500,000 customers under the new scheme in the next one year and plans to offer auto loans

through the new online channel in the future, ICICI Bank's Executive Director, V

Vaidyanathan, said here.

"As of now, nearly 24 per cent of our customer transactions are happening through internet.

We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total

customer-base," Vaidyanathan said.

Customers, opting for the service can also benefit from the quantum optima facility, wherein

if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit

scheme, he said. The facility, which also enable customers to transact between an ICICI Bank

account and accounts in other banks, is being offered free of cost, he said ICICI bank,

presently, has above 2 crore customers. The lender opened nearly 470 branches in the last

fiscal. The lender has also plans to launch 'SMS n Cash' scheme later this week under which

ICICI account holders can transfer funds to those who do not have a bank account. ICICI

bank is strongly committed to protecting the privacy of its customers and has taken all

necessary and reasonable measures to protect the confidentiality of the customer information

and its transmission through the world wide web and it shall not be held liable for disclosure

of the confidential information when in accordance with this privacy commitment or in termsof the agreements, if any, with the customers.

ICICI bank Endeavours to safeguard and ensure the security of the informa tion provided by

the customer. ICICI bank uses 128-bit encryption, for the transmission of the information,

which is currently the permitted level of encryption in India. When the information provided

by the customers is not transmitted through this encryption, the customer's system (if

configured accordingly) will display an appropriate message ensuring the best level of secrecy

for the customer's information.


27/93

The customer would be required to cooperate with ICICI bank in order to ensure the security

of the information, and it is recommended that the customers necessarily choose their

passwords carefully such that no unauthorized access is made by a third party. To make the

password complex and difficult for others to guess, the customers should use combination ofalphabets, numbers and special characters (like! @, #, $ etc.). The customers should

undertake not to disclose their password to anyone or keep any written or other record of the

password such that a third party could access it.

ICICI bank undertakes not to disclose the information provided by the customers to

any person, unless such action is necessary to:

Conform to legal requirements or comply with legal process;

Protect and defend ICICI bank's or its affiliates rights, interests or property;

Enforce the terms and conditions of the products or services; or

Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or

of other persons


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Competitor

The main competitor of is ICICI bank is SBI because this bank is totally taken by government

after this bank HDFC bank is the main competitor of ICICI bank .There are different types ofsegment operation semment, investment and services, demat and NRI services.The competitor

from the operation segment are State Bank of India(SBI), Axis, Housing Development and

Financial corporation(HDFC) etc.From the investment And service sector HDFC standard life

insurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max

new work life insurance SBI Life insurance,Life Insurance Corporation of India.In demat

section India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI

bank.In the NRI service section the Western Union bank is the main competitor of ICICI

bank.There are some other company who also compete with the ICICI bank After the SBI the

HDFC bank is the main competitor of ICICI bank.

HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the

Reserve Bank of India allowed establishing private sector banks. The Bank was promoted by

the Housing Development Finance Corporation, a premier housing finance company (set up

in 1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in

India, and all branches of the bank are linked on an online real-time basis. As of September

30, 2008 the bank had total assets of INR 1006.82 billion.

State Bank of India is the largest bankin India. It is also, measured by the number of branch

offices and employees, the second largest bank in the world.[citation needed] The bank traces

its ancestry back through the Imperial Bank of India to the founding in 1806 of the Bank of

Calcutta, making it the oldest commercial bank in the Indian Subcontinent. The Government

of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India

taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took

over the stake held by the Reserve Bank of India.SBI provides a range of banking products

through its vast network in India and overseas, including products aimed at NRIs. With an

asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid

emphasis on reducing the huge manpower through Golden handshake schemes and

computerizing its operations.The State Bank Group, with over 16000 branches , has the

largest branch network in India. It has a market share among Indian commercial banks of

about 20% in deposits and advances, and SBI accounts for almost one-fifth of the nations
http://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Commercial_bank


29/93

loans.There are some other banks which gives challenging some how in the banking and

service sectorthey are:

Environment

An employer the bank extends a lot of authority along with justified accountability to you.

The working culture is very collaborative in nature. It can be owed to the fact that the bank is

highly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI

Bank has established itself as a one stop solution (Universal Bank) for all financial need of

individuals and institutions alike. The credit for the same can be attributed to its vast network,

probably the largest among private sector banks.This makes the life of an employee a lot

easier, especially for those who face the external customers. You do not have to justify yourorganization, it is only the product that has to be pitched. As far as employee benefits are

concerned, ICICI Bank offers a lot of financial benefits ranging from your family health

insurance to your kids school donations. The organization is sensitive to the needs of its

employees as this quality is one of the building blocks (DNA) of the organizational culture.

The organization will be giving you enough flexibility to innovate and come-up with new

ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It will

extend a fast track growth for those with extraordinary talent at the same time offer stability to

those who are able to deliver satisfactorily.Overall, I would say its a lifetime experience to

work with such a behemoth organization. It might not be the best paymaster but it definitely

will impress you with its capability as the head master (Principal) of banking industry.there

are huge competition between the eployee to achieve those goals


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Technology

ICICI use many type of advance technological software like Pinnacle 7.0 andPinnacle7.016.Among from this software ICICI bank uses the e-banking, core banking,

mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse.However, due to its proprietary hardware, the cost of procurement, upgrades andadministration was soaring. The closed box architecture of Teradata imposed restrictions onscalability. Secondly, querying and loading could not happen simultaneously. Queries couldonly be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may notreflect the most current data. ICICI Bank was also dependent on Teradata for support andother activities: The bank was completely tied down to that solution.

These issues compelled ICICI Bank to look for more efficient and flexible solutions. Thesolution would have to address not only current issues, but accommodate future growthexpectations and business requirements. ICICI Bank evaluated numerous data warehousingsolutions in the pursuit of solving its issues, and developed a shortlist of alternatives for itsmigration proof-of-concept: Sybase, SAS and Netezza. The primary criteria for evaluationwas the price-to-performance ratio where Sybase IQ emerged the clear winner. During thisrigorous testing, Sybase IQ delivered faster results on independent hardware and operatingsystems with minimum infrastructure. Commending the improvements achieved, Amit Sethi,Joint General Manager, ICICI bank says, "What impressed us wasthat even with overall lowercosts, we could achieve significantly better query performanceafter implementing the Sybaseenterprise warehouse solution." ICICI Infotech today launched an enterprise resourceplanning (ERP) solution for the small and medium enterprises.

The ERP package - Orion Advantage - comes bundled with an HP dual processor Xeonserver, Oracle 9i database, Windows 2003 server and costs about Rs 9.90 lakh and has a 15-user license.

An ERP package helps a manufacturer or any other business implementing it to manage allthe important parts in the company such as product planning, parts purchasing, maintaininginventory and interacting with suppliers and customers.

ICICI Infotech officials told a press conference here today that Orion Advantage offered a setof business practice solutions for industry segments such as engineering, auto ancillary,

pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP packagealso came pre-configured. ICICI Infotech had mapped the processes specific to each industrysegment into the package.

Mr. Manoj Kunkalienkar, Executive Director and President, ICICI Infotech, said that smalland medium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become aleading solution provider to this segment.

Mr. R.K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP packagefor the SMEs that bundled the server, database and operating system right now. That was theadvantage ICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-

configured. Besides the high cost of generic ERP packages, their implementation time as faras SMEs were concerned was also long. Orion Advantage could be installed in 45 days.


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32/93

company aims to achieve this by striving to provide world class service level trough constantinnovation in product, distribution channels and technology based delivery.

Vision and Mission

Their vision is to make ICICI Prudential Life Insurance Company the dominant new insurerin the life insurance industry. This they hope to achieve through their commitment toexcellence, focus on service, speed and innovation, and leveraging our technologicalexpertise.

The success of the organisation will be founded on its strong focus on values and clarity ofpurpose. These include:

Understanding the needs of customers and offering them superior products andservice

Building long lasting relationships with their partners Providing an enabling environment to foster growth and learning for their employees

And above all building transparency in all our dealings.They believe that they can play asignificant role in redefining and reshaping the sector. Given the quality of their parentageand the commitment of their team, they feel that tere will be no limits to their growth.

Corporate Office:

ICCI Prulife Towers,1089, Appasahab Marathe Marg,

Prabhadevi,Mumbai 400 025.Telephone Number: 022-462 1600Website :www.iciciprulife.com
http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/


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ICICI Lombard General Insurance Company

ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICIBank Limited and Canada based Fairfax Financial Holdings Limited. ICICI Bankis India'ssecond largest bank, while Fairfax Financial Holdings is a diversified financial corporateengaged in general insurance, reinsurance, insurance claims management and Investmentmanagement. Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited,is one of Canada's oldest property and casualty insurers. ICICI Lombard General InsuranceCompany received regulatory approvals to commence general insurance business in August2000.

Board Members

Mr K V Kamath, Chairman

Mr R Athappan, Director

Mr B V Bhargava, Director

Mr Dileep Choksi, Director

Mr James F Dowd, Director

Ms Lalita D Gupte, Director

Ms Kalpana Morparia, Director

Mr S Mukherji, Director

Mr Chandran Ratnaswami, Director

Mr H N Sinor, Director

Mr Sandeep Bakhshi, Managing Director & CEO

Audit Committee

Mr. S Mukherji, Chairman

Mr. Dileep Choksi, Director

Mr. James F Dowd, Director

Mr. H.N. Sinor, Director

Investment Committee

Mr. Chandran Ratnaswami, Chairman

Ms. Kalpana Morparia, Director

Mr. Sandeep Bakhshi,, Managing Director & CEO

Mr. S Gopalakrishnan, HeadInvestments

Mr. Rakesh Jain, Head-Finance & Accounts

M Li Kh A i d A
http://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdings


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Board Governance Committee

Ms. Kalpana Morparia, Chairperson

Mr. Chandran Ratnaswami, Director

Mr. H. N. Sinor, Director

Retail Segment of ICICI Lombard General Insurance :

ICICI Lombard's Retail Segment consists of personal insurance products - Health, Home,

Motor and Travel insurances.

Health Insurance

ICICI Lombard is known to be a pioneer in introducing innovative concepts in the Indian

health Insurance sector. Be it the floater concept, the critical illness cover or the tax gain

policy, all these were first introduced by ICICI Lombard. It was also one of the first general

insurance companies in India to have a robust online system in place for buying and renewing

policies.

The various plans offered by ICICI Lombard include Family Floater Plan - where one policy

covers the entire family, Health Advantage Plus - where they cover OPD and dental expenses,

also help save maximum tax under section 80D and Critical Illness plan - a special policy

covering a list of critical illnesses. They also have a basic Personal Accident Plan which

covers against accidents. ICICI Lombard health plans also provide coverage against terrorism.

Home Insurance

Home Insurance is actually one of the most neglected areas in the general insurance category.

Simply, because people in general, especially in India, do not give much importance to it.

However, in the recent years, due to the increase in awareness, and the great extent of damage

caused to property due to natural calamities and terrorism, it has been gaining importance.

The Home Insurance Policyoffered by ICICI Lombard covers both the structure and the

contents of the house. You can opt for either of the covers or both. Unlike other policies, it

also covers damage due to terrorist activities, loss of cash, public liability, temporary

resettlement and others.

Motor Insurance

As Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, the

li i ff d b i i l h Th i h f
http://en.wikipedia.org/w/index.php?title=Kalpana_Morparia&action=edit&redlink=1http://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://en.wikipedia.org/w/index.php?title=Kalpana_Morparia&action=edit&redlink=1


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innovation in this category. ICICI Lombard too offers Car Insurance and Two Wheeler

Insurance. They are known to offer one of the best rates in the market. As the entire buying

process is online and is instant, without any submission of documents or other formalities,

people generally opt it for convenience.Travel Insurance

Travel insurance is one of the most prominent sector of general insurance, especially overseas

travel insurance and student medical insurance. ICICI Lombard offers various options in both

the categories. The Overseas Travel Plans and Student Medical Plans offered cover medical

and non-medical expenses, including compensation for flights hijacked and pre existing

diseases in case of emergency. They charge on a per day basis if the travel is more than 7

days. ICICI Lombard has tied up with United Health Group to facilitate access to all its

clinics while in U.S.

The Student Medical Plans are accepted in almost universities worldwide. They also have a

section in their website, University Search, where one can find specific plans for specific

universities.

All the above retail policies can be bought online, without any documentation through their

website www.icicilombard.com .One can not only buy, but also manage and renew their

insurance policies online.

NRI ServicesICICI Lombard has developed insurance policies for Non-resident Indians that can be bought,

renewed and tracked online.

Parents' Health Insurance covers hospitalization and medical expenses incurred by parents of

the policyholder in India. For parents' travelling outside India, ICICI Lombard offers a

Parents' Overseas Travel Insurance policy.

An NRI can insure his children/ dependents travelling abroad to study, under the StudentMedical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enables

an NRI to secure his assets in India.Channels

Channel is the term used for the various approaches a company uses to tap its customers.

ICICI Lombard uses a multi channel approach to ensure the sales, service and other allied

activities are carried out in the most effective manner.

Retail
http://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.unitedhealthgroup.com/main/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/student/Student-travel.aspxhttp://www.icicilombard.com/app/ilom-en/default.aspxhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://www.icicilombard.com/app/ilom-en/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/student/Student-travel.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.unitedhealthgroup.com/main/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspx


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The Retail channel consists of sales executves, sales officers, brokers and agents. They are the

one who are in direct contact with the customers and bring the innovative insurance solutions

to their doorsteps.

OnlineICICI Lombard has developed a web-based system to meet all the pre and post-policy

transaction. One can get quotes, buy, renew and track their policies onlin e through the

website [www.icicilombard.com]. With the do-it-yourself architecture, the online channel is

fast, convenient, easy to understand and operate.

Technology

ICICI use many type of advance technological software like Pinnacle 7.0 and

Pinnacle7.016.Among from this software ICICI bank uses the e-banking, core banking,

mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse.

However, due to its proprietary hardware, the cost of procurement, upgrades and

administration was soaring. The closed box architecture of Teradata imposed restrictions on

scalability. Secondly, querying and loading could not happen simultaneously. Queries could

only be run during business hours because the loading of data had to take place during off-

business hours. This meant that the refresh rate of EDW was delayed, so queries may not

reflect the most current data. ICICI Bank was also dependent on Teradata for support and

other activities: The bank was completely tied down to that solution.

These issues compelled ICICI Bank to look for more efficient and flexible solutions. The

solution would have to address not only current issues, but accommodate future growth

expectations and business requirements. ICICI Bank evaluated numerous data warehousing

solutions in the pursuit of solving its issues, and developed a shortlist of alternatives for its

migration proof-of-concept: Sybase, SAS and Netezza. The primary criteria for evaluation

was the price-to-performance ratio where Sybase IQ emerged the clear winner. During this

rigorous testing, Sybase IQ delivered faster results on independent hardware and operating

systems with minimum infrastructure. Commending the improvements achieved, Amit Sethi,

Joint General Manager, ICICI bank says, "What impressed us wasthat even with overall lower

costs, we could achieve significantly better query performanceafter implementing the Sybase

enterprise warehouse solution." ICICI Infotech today launched an enterprise resource

planning (ERP) solution for the small and medium enterprises.


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The Chennai centers were involved in research and development of Orion ERP solutions and

Premia, an insurance package.

ICICI GROUP

ICICI VENTURE

ICICI Venture is the largest and one of the most successful private equity and Venture capital

management companies in India with aggregate funds under Management in excess of USD 2

billion. ICICI Venture is a subsidiary of ICICI Bank, Indias second-largest bank with total

assets of about US$ 56.3 bn (March 31, 2006) and market capitalization of about USD 10.8

bn (June 2006).

Over the years, ICICI Venture has built an enviable portfolio of companies in the sectors

of information technology, pharmaceuticals, biotechnology, media and retail thereby

delivering value consistently to its investors.

ICICI Venture has the distinction of managing a large number of exits in the Country.

With over 100 liquidity events, the organization has reaped rich Experience and is well

positioned to handle IPOs, strategic sale and/or mergers.


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ICICI Venture has a wide network of third party investors, which include Domestic investors

such as public sector banks, financial institutions and Insurance companies. A significant

portion of the funds corpus is also from International development financial institutions and

international funds.

The company has over 40 qualified professionals with experience across sectors and

functions. The capabilities of the team, structure of the organization, Emphasis on value

creation and performance evaluation matrices enable ICICI Venture to extract superior returns

from its investments.

ICICI SECURITIESIndias Leading Investment Bank

ICICI Securities Limited is Indias leading full service investment bank with a Dominant

position in all segments of its operations - Corporate Finance, Fixed Income and Equities. It is

a subsidiary of ICICI Bank, the largest private sector bank in India and operates out of

Mumbai with offices in New Delhi, Chennai, Kolkata, New York, London and Singapore.

Under the able leadership of Mr.S.Mukherji, Managing Director and CEO, ICICI Securities

continues to grow as reflected in its performance over the past couple of years.

The Corporate Finance team has consistently been among the top players in M&As and

fund raising from domestic and international capital markets. The Equities team is a major

Indian brokerage house and its research covers over 90% of Sensex market capitalization. The

bond research of the Fixed Income team is a benchmark for the industry.

The eminent position of ICICI Securities is reflected in the number of awards that our teams

in the Fixed Income, M&A and Equity Capital Markets win. Our Fixed Income team for the

last two years (CY04 and CY05) has been adjudged as the Best Bond House in India by

both Asia money and Finance Asia. The Equities team was adjudged as the Best Indian

Brokerage House-2003 by Asia money. The Corporate Finance team tops the M&A/Capital

markets league tables regularly. Our wholly owned subsidiary, ICICI Brokerage Services

Limited (IBSL), buys and sells equities for our institutional clients. ICICI Securities has a

U.S. subsidiary, ICICI Securities Inc., which is a member of the National Association of

Securities Dealers, Inc. (NASD). As a result of this membership, ICICI Securities Inc. can

engage in permitted activities in the U S securities markets


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These activities include dealing in securities markets transactions in the United States and

providing research and investment advice to US investors.

ICICI Securities Inc. is also registered with the Financial Services Authority, UK (FSA) and

the Monetary Authority of Singapore (MAS) to carry out Corporate Advisory Services

PRUDENTIAL ICICI

Prudential ICICI Asset Management Company enjoys the strong parentage of Prudential plc,

one of UK's largest players in the insurance & fund management sectors and ICICI Bank, a

well-known and trusted name in financial services in India. Prudential ICICI Asset

Management Company, in a span of just over eight years, has forged a position of pre-

eminence in the Indian Mutual Fund industry as one of the largest asset management

companies in the country with assets under management of Rs. 23559.60 crores (as of March

31, 2006). The Company manages a comprehensive range of schemes to meet the varying

investment needs of its investors spread across 68 cities in the country.

PRUDENTIAL LIFE INSURANCE

India's Number One private life insurer, ICICI Prudential Life Insurance Company is a joint

venture between ICICI Bank-one of India's foremost financial services companies-and

Prudential plc- a leading international financial services group headquartered in the United

Kingdom. Total capital infusion stands at Rs. 15.85 billion, with ICICI Bank holding a stake

of 74% and Prudential plc holding 26%.

We began our operations in December 2000 after receiving approval from Insurance

Regulatory Development Authority (IRDA). Today, our nation-wide team comprises nearly

120,000 insurance advisors, 18 banc assurance partners and 200 corporate agent tie-ups.

ICICI Prudential was the first life insurer in India to receive a National Insurer Financial

Strength rating of AAA (Industry) from Fitch ratings. For three years in a row, ICICI

Prudential has been voted as India's Most Trusted Private Life Insurer, by The Economic

Times - AC Nielsen ORG Marg survey of 'Most Trusted Brands'. As we grow our

distribution, product range and customer base, we continue to tirelessly uphold our


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ICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000.The

authorized capital of the company is Rs.2300 million and the paid up capital is Rs.1500

million. The company is joint venture of ICICI (74%) and UK based company Prudential Plc

(26%). The company was granted certificate of registration for carrying business, byInsurance Regulatory and Development Authority on 24th November 2000. It commenced

commercial operation from 19th December 2000 and becoming a leading private sector life

insurance company.

The company recognizes that the driving force for gaining sustainable competitive advantage

in this business is superior customer experience and investment behind the brand. The

company aims to achieve this by striving to provide world class service level trough constant

innovation in product, distribution channels and technology based delivery.

Vision and Mission

Their vision is to make ICICI Prudential Life Insurance Company the dominant new insurer

in the life insurance industry. This they hope to achieve through their commitment to

excellence, focus on service, speed and innovation, and leveraging our technological

expertise.

The success of the organisation will be founded on its strong focus on values and clarity of

purpose. These include:

Understanding the needs of customers and offering them superior products and

service

Building long lasting relationships with their partners

Providing an enabling environment to foster growth and learning for their employees

And above all building transparency in all our dealings.They believe that they can play a

significant role in redefining and reshaping the sector. Given the quality of their parentage

and the commitment of their team, they feel that tere will be no limits to their growth.


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Corporate Office:

ICCI Prulife Towers,1089, Appasahab Marathe Marg,Prabhadevi,Mumbai 400 025.Telephone Number: 022-462 1600Website :www.iciciprulife.com

ICICI LOMBARD

ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI

Bank Limited and the US-based $ 26 billion Fairfax Financial Holdings Limited. ICICI Bank

is India's second largest bank, while Fairfax Financial Holdings is a diversified financial

corporate engaged in general insurance, reinsurance, insurance claims management and

investment management. Lombard Canada Ltd, a group company of Fairfax Financial

Holdings Limited, is one of Canada's oldest property and casualty insurers. ICICI Lombard

General Insurance Company received regulatory approvals to commence general insurance

business in August 2001.

ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI

Bank Limited and Canada based Fairfax Financial Holdings Limited. ICICI Bankis India's

second largest bank, while Fairfax Financial Holdings is a diversified financial corporate

engaged in general insurance, reinsurance, insurance claims management and Investment

management. Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited,

is one of Canada's oldest property and casualty insurers. ICICI Lombard General Insurance

Company received regulatory approvals to commence general insurance business in August

2000.Retail Segment of ICICI Lombard General Insurance :

ICICI Lombard's Retail Segment consists of personal insurance products - Health, Home,

Motor and Travel insurances.

Health Insurance

ICICI Lombard is known to be a pioneer in introducing innovative concepts in the Indian

h l h i h fl h i i l ill h i
http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://www.iciciprulife.com/


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policy, all these were first introduced by ICICI Lombard. It was also one of the first general

insurance companies in India to have a robust online system in place for buying and renewing

policies.

The various plans offered by ICICI Lombard include Family Floater Plan - where one policy

covers the entire family, Health Advantage Plus - where they cover OPD and dental expenses,

also help save maximum tax under section 80D and Critical Illness plan - a special policy

covering a list of critical illnesses. They also have a basic Personal Accident Plan which

covers against accidents. ICICI Lombard health plans also provide coverage against terrorism.

Home Insurance

Home Insurance is actually one of the most neglected areas in the general insurance category.

Simply, because people in general, especially in India, do not give much importance to it.

However, in the recent years, due to the increase in awareness, and the great extent of damage

caused to property due to natural calamities and terrorism, it has been gaining importance.

The Home Insurance Policyoffered by ICICI Lombard covers both the structure and the

contents of the house. You can opt for either of the covers or both. Unlike other policies, it

also covers damage due to terrorist activities, loss of cash, public liability, temporary

resettlement and others.

Motor Insurance

As Motor Insurance is mandatory in India and is governed by the Motor Tariff Act, the

policies offered by various companies are more or less the same. There is not much room for

innovation in this category. ICICI Lombard too offers Car Insurance and Two Wheeler

Insurance. They are known to offer one of the best rates in the market. As the entire buying

process is online and is instant, without any submission of documents or other formalities,

people generally opt it for convenience.

Travel Insurance

Travel insurance is one of the most prominent sector of general insurance, especially overseas

travel insurance and student medical insurance. ICICI Lombard offers various options in both

the categories. The Overseas Travel Plans and Student Medical Plans offered cover medical

and non-medical expenses, including compensation for flights hijacked and pre existing

diseases in case of emergency. They charge on a per day basis if the travel is more than 7

days. ICICI Lombard has tied up with United Health Group to facilitate access to all its

clinics while in U S
http://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.unitedhealthgroup.com/main/default.aspxhttp://www.unitedhealthgroup.com/main/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspx


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The Student Medical Plans are accepted in almost universities worldwide. They also have a

section in their website, University Search, where one can find specific plans for specific

universities.

All the above retail policies can be bought online, without any documentation through their

website www.icicilombard.com .One can not only buy, but also manage and renew their

insurance policies online.

NRI Services

ICICI Lombard has developed insurance policies for Non-resident Indians that can be bought,

renewed and tracked online.

Parents' Health Insurance covers hospitalization and medical expenses incurred by parents of

the policyholder in India. For parents' travelling outside India, ICICI Lombard offers a

Parents' Overseas Travel Insurance policy.

An NRI can insure his children/ dependents travelling abroad to study, under the Student

Medical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enables

an NRI to secure his assets in India.

Channels

Channel is the term used for the various approaches a company uses to tap its customers.

ICICI Lombard uses a multi channel approach to ensure the sales, service and other allied

activities are carried out in the most effective manner.

Retail

The Retail channel consists of sales executves, sales officers, brokers and agents. They are the

one who are in direct contact with the customers and bring the innovative insurance solutions

to their doorsteps.

Online

ICICI Lombard has developed a web-based system to meet all the pre and post-policy

transaction. One can get quotes, buy, renew and track their policies online through the website

[www.icicilombard.com]. With the do-it-yourself architecture, the online channel is fast,

convenient, easy to understand and operate.
http://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/student/Student-travel.aspxhttp://www.icicilombard.com/app/ilom-en/default.aspxhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://www.icicilombard.com/app/ilom-en/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProdu

Icici Bank Project sachin joshi

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