Indian Banking

A Project Report On

.

Contents

Topic Page

I) Personal Banking 2

1. Accounts & Deposits 22. Loans 53. Cards 64. Investments 85. Insurance 96. Mobile Banking 9

II) NRI Banking 10

Money Transfer 10Accounts 10Investments 12Insurance 12Loans against FD 12

III) Corporate Banking 13

Commercial Banking 13Cash Management Services 15Trade Services 16Global Trade Services 17Investment Banking 20Financial Institutions, Capital Markets & Custodial Services 21Business Loans 24Advisory Services 25

IV) Agri & Rural Banking 27

Agri Corporates 27Agri Traders & Processors 28Micro Banking 28

V) ICICI Bank: Information & Controversies 30

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I) Personal Banking

1. Accounts & DepositsICICI Bank has designed a gamut of accounts and deposits to cater to the unique banking needs. Add this to their extensive branch & ATM network and facilities like mobile, phone, internet and doorstep banking, and experience banking at its best.

Dream Deposits

A unique offering of four deposit plans that enable one to realise their dreams at every stage of their life. So be it a child’s education, daughter’s marriage, owning a home, driving a car or planning a retirement, it is imperative that we secure them at all costs.

ICICI Bank offers ‘Dream Deposits’ - A unique offering of four deposit plans that enable you realise your dreams at every stage of one’s life - Dream Home Plan, Dream Education Plan, Dream Home Plan and Dream Retirement Plan.

Fixed Deposit

Wide range of tenures. Choice of investment plans. Partial withdrawal permitted. Safe custody of fixed deposit receipts. Auto renewal possible. Loan facility available.

Tenure - 15 days to 10 years.

All fixed deposits come with a set choice of investment plans. Fixed Rate Deposit accounts also provide Fixed Loans. Re-investment Fixed Deposit rates do not change but work like a Recurring Debit Account transaction. In other words, Re-investment Plans are compounded over traditional deposits and hence are more lucrative over different time periods.

Fixed Deposits at ICICI Bank comes with nomination facility. They also offer online access to your Fixed Deposits through their Internet Banking channel. Internet Banking at ICICI Bank allows one to connect their Credit Card, Loan and your Fixed Deposit with their savings account.

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Recurring Deposits

Recurring Deposits are a way to invest small amounts of money every month and end up with a large kitty on maturity.

A recurring deposit account with ICICI Bank allows one a loan against the deposit. Their new recurring deposit account also has a special feature - Non-applicability of Tax Deduction at Source (TDS).

The minimum balance of deposit is Rs.500 per month and thereafter in multiples of Rs.100. The tenure ranges from 6 months to a maximum period, recurring deposit of 3 months thereafter.

The recurring deposit also comes with a nomination facility.

Savings Account

An ICICI Bank Savings Account offers the following features-

Debit-cum-ATM Card Money Multiplier Facility Internet Banking Customer Care Mobile Banking Standing Instructions Nomination facility DD Call and Collect

Privilege Banking

ICICI Bank Privilege Banking account provides exclusive benefits across wide range of product and services.

The Privilege banking account variants they offer are - silver, gold and titanium; each designed to suit specific needs. In addition to benefits like money multiplier, nomination facility, internet banking and mobile banking, one can avail other special privileges like:

Priority service at all ICICI bank branches and through Customer Care. Preferential rate on purchase of ICICI Bank pure gold and foreign exchange. Discount on annual fee for safe deposit locker. Special rates on ICICI Bank loans. Preferential rate on DD/ PO charges. Multi-city cheque book.

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Salary Account

ICICI Bank Salary Account is a benefit-rich payroll account for Employers and Employees, to enable easy disbursements of salaries and provide numerous other benefits too.

With ICICI Bank Salary Accounts the employees will enjoy the convenience of :

Having the largest network of ATMs at their command. Free 24 hour Phone Banking. Free Internet Banking.

Professional Savings Account

ICICI Bank Professional Savings Account is an exclusive set of banking and financial services, catering to the specific needs of discerning professionals. It brings together a host of services, privileges and lifestyle benefits.

A professional can opt for any of our following four variants of Professional Accounts:

Regular Professional Account Gold Professional Account Titanium Professional Account Wealth Professional Account

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2. LoansHome Loans

Features-

Guidance through out the process Home loan amounts suited to the needs Home Loan tenure upto 20 years Simplified documentation Doorstep delivery of home loan papers Sanction approval without having selected a property. Free Personal Accident Insurance (Terms & Conditions) Insurance options for your home loan at attractive premium

Personal Loans

Key Benefits of ICICI Bank Personal Loan

Loan up to Rs. 10 lakhs No security/guarantor required Faster processing. Minimum documentation Attractive rates of interest Flexible repayment option of 12-48 months

Car Loans

They offer loans up to 90% of the ex-showroom price of the car and one can take up to 5 years to repay the loan.

Loans against Securities

This facility is available against the following securities

Demat Shares. Mutual Funds Units. Fixed Maturity Plans (FMP). Exchange Traded Funds (ETF). Insurance Policies. Bonds. NSC/KVP.

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3. CardsCredit Cards

ICICI Bank adds value to shopping and helps to shop smart.

ICICI Bank Signature Credit Card

ICICI Bank British Airways American Express® Credit Card

ICICI Bank Singapore Airlines VISA Platinum Credit Card

ICICI Bank Platinum Identity Credit Card

ICICI Bank Titanium Credit Card

ICICI Bank Ascent American Express® Cards

ICICI Bank Fixed Deposit Instant Credit Card

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Debit Cards

HPCL Debit Card

Woman's Debit Card

Smart Shopper Silver & Gold Debit Card

Titanium Debit Card

Platinum Debit Card

Visa Signature Debit Card

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Prepaid Cards

ICICI Bank PayDirect Card

ICICI Bank Meal Card

ICICI Bank Gift Card

4. Investments ICICI Bank Bonds

Invest safe with ICICI Bank Bonds.

GOI Bonds

Enjoy the security of a low risk investment.

Mutual Funds

Design a portfolio that meets your investment goals.

IPO

Minimise paperwork and invest online.

ICICI Bank Pure Gold

Buy gold of assured purity and international standards.

Forex Services

Get the best rates and unmatched service.

Senior Citizens Savings Scheme, 2004

Earn high interest for your life savings.

ICICI Home Finance Fixed Deposits

If you are looking for a safe investment option with attractive returns, then ICICI Home Finance Fixed Deposit is the best for you.

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5. InsuranceHealth Insurance

Two Wheeler Insurance

Car Insurance

Student Medical Insurance

Home Insurance

Life Insurance

6. Mobile Banking

ICICI Bank's mobile banking service has revolutionized the way in which one can bank. It is not only a convenient mode of banking but also offers you various benefits like:

Anytime anywhere direct access to your bank accounts Information at your fingertips Personalized and secure transactions Ability to do transactions up to Rs.50,000, pay your credit card bills, order cheque

books, get provisional IT certificate, locate ATM and branch , mobile recharge and many other commerce activities.

Easy to use menus and keywords Get alerts from ICICI Bank on banking transactions.

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II) NRI Banking

1. Money Transfer

e-Transfer (Direct Debit - ACH based)They offer a secure online and an efficient remittance service which helps one directly transfer funds from your existing USA bank account into bank accounts with over 100 other banks in India and into VISA Card accounts* in India.Now be empowered by the Rupee Transfer facility on e-Transfer

Get confirmed exchange rates on initiation of request Send the exact rupee amount to your receiver in India

Cheque Lock Box (Web Based Cheque Transfer)Cheque Lock Box is a revolutionary online money transfer service, which lets one send money to India by mailing a Foreign Currency cheque drawn on any local bank to a PO Box in your respective country. It is much faster compared to the traditional mode of mailing to India.

Power Transfer ( Web Based Wire Transfer)Power Transfer is ICICI Bank's internet based wire transfer channel that allows you to transfer money from your country to India in as low as 48 hours. This takes out the errors associated with a normal wire, by giving you a printed Wire Instruction Form and a Tracking Number to help you track your remittance online.

Wire Transfer InstructionsOne can remit money from your local bank to any ICICI Bank Account by giving Wire Transfer Instructions to the local bank. All you need to do is to walk over to your local bank branch and instruct them to credit our relevant account with the correspondent bank according to the currency you want to send funds in.

2. Accounts

NRI EdgeNRI Edge is ICICI Bank's new premium banking product for NRIs from across the world. Equipped with premium Platinum Debit card, a dedicated 24x7 phone banking team and exclusive investment options, it is sure to add pleasure and peace of mind to your India related banking. If you are looking for priority service and exclusive privileges, NRI Edge is an ideal choice.

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NRE SavingsFor the global Indian, a Non-Residential External (NRE) Savings Account with ICICI Bank spells convenience. Whether you are a student, a professional, a salaried employee or an entrepreneur, ICICI Bank’s power-packed, feature-rich NRE Savings Account will meet all your banking needs. That’s why we call it the Easy Rupee Account for NRIs.

NRO SavingsMany Non-Resident Indians earn income in India through rent, dividend, pension and so on. For them, an NRO Savings Account with ICICI Bank that allows them to conveniently deposit and manage local rupee funds is an ideal choice.

RFC SavingsICICI Bank’s Resident Foreign Currency (RFC) accounts are a great choice for Non-Residents Indians who have returned to India and need an account for the funds they hold in foreign currency.

NRE FixedAn NRE Fixed Deposit account with ICICI Bank is a great investment option for Non-Resident Indians. It’s safe, liquid, fully repatriable and earns good returns

NRO FixedICICI Bank’s NRO Fixed Deposits are an excellent option for NRIs who want to earn steady returns on their funds generated in India through income from rent, dividends, Indian salary, pension and so on.

FCNR FixedFCNR fixed deposits enable NRIs to earn good returns on their foreign currency earnings. ICICI Bank’s FCNR Fixed Deposits come with a wide range of powerful benefits.

RFC FixedICICI Bank’s Resident Foreign Currency (RFC) Fixed Deposit accounts offer Non-Residents Indians who have returned to India the opportunity to earn good returns on the funds they hold in foreign currency.

Rupee Plus PlanNRE FD interest rate being regulated by RBI, is nearly same across banks. In Rupee Plus Plan we have devised a way to make your money work harder and smarter and earn higher returns in terms of INR as compared to a NRE FD.

NRE RecurringICICI Bank’s NRE Recurring Deposit is an ideal way for NRIs to make large savings by putting aside small sums every month.

NRO Recurring DepositThe ICICI Bank NRO recurring Deposit is an ideal way to invest a small sum of money every month and end up with a large amount on maturity.

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Seafarer's AccountsIt's smooth sailing, when your money is in safe hands! NRI Easy Rupee Account for Seafarers.

Student's AccountsLeave your financial worries behind NRI Easy Rupee Account for Students

3. Investments

Offshore Banking Deposits If you’re an NRI and looking for a good place to invest your money in, don’t look further than ICICI Bank’s Offshore Banking Deposits. Not only do we offer attractive returns on them, you have a basket of currencies to choose from. What’s more, you have the option of choosing tenures from as short as three months to as long as six years.

Portfolio Investment SchemeReserve Bank of India (RBI) has permitted NRIs to invest in shares / convertible debentures of Indian companies, under Portfolio Investment Scheme (PIS), in secondary market through a registered broker on a recognized Stock Exchange.

4. Insurance

Life InsuranceBeing away from India doesn't mean you have to compromise the safety and security of your loved ones. In fact, your savings from your time overseas can be easily channelised to meet your family's needs - now and in the future.

General InsuranceICICI Bank NRI Services & ICICI Lombard brings insurance services for the Global Indian. If you are an NRI, and your family or your parents are in India, your key concerns would be to secure your assets back home (home / commercial property / motor) and the health of your dependents in India.

5. Loans against FD

Loans Against DepositsICICI Bank provides liquidity in your investments by offering a loan facility against your deposits. Rupee loans are provided against the security of your:

Rupee deposits - NRO and NRE FCNR deposit

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III) Corporate BankingTechnologically advanced, convenient and prompt banking services are integral to any business. ICICI Bank delivers world-class banking services to the financial sector. From anytime, anywhere banking to comprehensive collection and payment services network.

1. Commercial Banking

Current AccountThe current account product provides a host of services like Anywhere banking which enables the customer to operate from any branch, provides for faster collection of upcountry cheques, Doorstep banking which provides for delivery and pick-up of cash and documents, Internet banking which enables online tracking of the account, execution of transactions and so on. Multiple variants of current accounts are offered by ICICI Bank to suit your specific requirements.

General features of Current Accounts include:

Multi-location Funds transfer Anywhere deposit and withdrawal Mobile banking Electronic Funds Transfer Corporate Internet Banking Customer Care Periodical e-mail statements in multiple formats, including MT940, Multicash, Excel,

text, pdf, etc.

Roaming Current AccountRoaming Current Account (RCA) offered by ICICI Bank travels the distance with your business and helps effect lucrative business relationships. RCA brings with it the concept of 'Anytime Anywhere' banking, enabling you to operate your RCA from any of our branches in over 700 cities across India.

Recognising the fact that every business has particular requirements, a range of variants are available under the branch of RCA to suit varying needs. The choice of variants is based on committed Monthly Average Balance. It is also possible to change your current variant every month in response to changing needs.

The following features are also available with all variants:

Multi-city cheques/Local cheques Unlimited withdrawal and deposit Demand drafts and pay orders Funds transfer Doorstep banking

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Made2Order Current AccountICICI Bank's Made2order Account (M2O) is an account which is tailor-made keeping in mind transactions which are unique to your business. The M2O account gives you the flexibility to choose services relevant to your specific business needs.

Depending on the services required, you may either maintain the required Monthly Average Balance (MAB) or pay fees as per the volume and the services utilised.

Special features of the M2O Account include:

Flexibility in deciding the MAB Flexibility in deciding the free higher limits in services which are required frequently Customised DD/Pay Order limits Flexible cash deposit limits at both the base and the non-base branches Customised charges and free limits for services which are required frequently Flexibility in choosing free cheque leaves.

Escrow AccountAt ICICI Bank, we extend the trust you have in us by providing you with escrow services for safe custody of assets or for revenue streams. These services are customised to meet your needs. Some of the escrow services offered are in relation to the following:

Project financing Debt repayments Sale purchase transactions Mergers and acquisitions

Fixed DepositCorporates can invest their surplus funds in fixed deposits for a wide range of tenures. The minimum deposit amount is Rs.10,000. Other features of the account are:

Funding through a debit to the operative account/cheque for clearing While interest is compounded quarterly, payment of interest is quarterly, monthly or

on maturity Interest payouts can be through credit to your account or through banker's cheque

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2. Cash Management Services

ICICI Bank's Cash Management Services offer a full range of receivable and payable services to meet your complex cash management needs. Payments received from your dealers/ distributors and made to your suppliers are efficiently processed to optimise your cash flow position and to ensure effective management of the operations of your business.

ICICI Bank provides a gamut of products and services, ensuring that all the business requirements of the corporations are met under one roof. Further, ICICI Bank constantly innovates and improves its product offerings in order to improve client servicing.

CollectionsICICI Bank offers a wide range of collection products to meet the specific requirements of the clients. The products offered are as follows: Local cheque collection through:

o ICICI Bank branches o Correspondent bank branches

Upcountry cheque collection through:o ICICI Bank branches o Correspondent bank branches o Other banks

RTGS integrated collections Electronic collections (through auto-debit) Cash collections through our Doorstep banking services

PaymentsICICI Bank offers payment solutions that cater to all the requirements of a corporation. The payment product suite includes bulk disbursement solution through Integrated Payment System, Internet-based cheque writing which facilitates printing of instruments at your own office and Payable at Par solution for payment of dividend, interest and for redemption.

Key FeaturesPayment solutions of ICICI Bank offered through Integrated Payment System (IPS) not only offers multiple modes of payment but also facilitates functional, operational and financial benefits like:

Single file upload to effect multiple modes of payments o Physical modes include cheques, demand drafts o Electronic modes include direct credit to ICICI Bank account holders, RTGS

and NEFT Web-based access for uploading and authorising printing requests ERP extractor for extracting data directly from the ERP system Host-To-Host connectivity for Straight Through Processing of transactions Data encryption for enhanced security Partial batch authorisation and processing Dynamic signature printing Printing of instruments and direct dispatch to beneficiaries

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Tracking of dispatches Advices over e-mail to beneficiaries Customised annexure printing for cheques At par cheques payable at over 700 locations Customised MIS

3. Trade Services

Letter of CreditWith ICICI Banks Letter of Credit, you can be assured of timely and correct payments from your buyers. Now, interact with ease even with companies with whom you have had limited experience or are unsure of their credit history.

ICICI Bank offers inland and foreign LCs of two types Sight LC and Usance LC. Sight LC commands immediate payment on presentation of the necessary documents.

In case of a Usance LC, payment is set for a specified future date only after acceptance of presented documents.

ICICI Bank LCs are available against 25%-35% cash margin and 100% collateral security in the form of residential property or liquid securities. ICICI Bank holds first charge on current assets.

Bank GuaranteeICICI Banks Bank Guarantees are available to you against minimal requirements and in the shortest possible time. ICICI Banks Bank Guarantees are also available in foreign currency for approved purposes as defined under FEMA.

ICICI Bank also issues Bank Guarantees against 25% cash margin and 100% collateral security in the form of residential property or liquid securities. Bank guarantees in foreign currency are available against credit limits or 100% cash margin.

Export Bill Negotiation With ICICI Banks Export Bill Negotiation facility, you can obtain short-term finance for your business, easily and in a hassle-free manner. Receive payment as soon as your goods have been shipped simply on the basis of your trade transaction documents. ICICI Banks Export Bill Negotiation is ideal for your business if you do not have regular capital limits with the bank.

Maximum tenor of 180 days

Import Finance With ICICI Banks Import Finance services, we offer structured and customised solutions to suit the specific needs of the import segment. Our Import Finance services are backed by our expertise and experience in international finance and cross-border transactions.

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Export Finance Avail ICICI Banks Export Finance services to facilitate cash flow in your business. Our Export Finance is available in both Indian rupees and foreign currency, tailor-made to support your export requirements. ICICI Banks Export Finance services include both pre-shipment and post-shipment credit.

Obtain pre-shipment finance in the form of Export Packing Credit to finance purchase or import of raw materials and processing and packing of goods for export. Our pre-shipment credit is based on actual trading cycles.

Post-shipment credit finances export sales receivables after you have shipped the goods until the export proceeds are realised. ICICI Bank offers post-shipment credit in the form of Export Bill Negotiation.

4. Global Trade Services

ICICI Bank offers a wide range of trade services designed to meet a range of short term to medium term trade financing requirements so that your company can seize new business opportunities whenever they arise. Customers can benefit from our streamlined processes based on a sound technological backbone that are designed to provide best in class service levels, and reduce the hassles associated with trade transactions. Whether you are an importer or exporter, our correspondent network of over 900 foreign banks, and foreign currency Nostro accounts in 21 currencies will ensure that we meet all your international / domestic trade requirements.

ICICI Bank customers experience fewer delays in receiving payment, require less effort in locating collection information details, gain increased control over foreign receivables and experience improved cash flows. With our expertise and experience, we can also structure and customise solutions to meet your specific requirements.

Online Trade MIS ServicesYou can now access your Trade related information on the web through Trade MIS. Online Trade MIS Services gives you the power to manage your business better by managing the key aspects of your trade related banking and MIS online.

Structured Trade FinanceOur team of Trade Finance experts regularly interacts with customers and in addition to informing them on the latest developments in Trade Finance, structure trade finance deals specifically suited to the requirements of the customers. Our structured trade suite includes prepayment/ pre-export finance, back-to-back letters of credit, inventory financing, invoice financing, facilities for intermediaries, structured transactional finance and Export Credit Agency (ECA) Financing.

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Forex Desk

FX – Cash, Tom, Spot

ICICI Bank offers immediate quotations for cash, tom, spot or forward rates depending upon your requirements. Cash rates are for delivery today, tom rates for tomorrow, spot rates (most commonly used) are settled two working days from the date of the deal. If you need to hedge your currency risk for a longer period, forward currency transactions can be arranged in advance.

Forwards

Forward Rate Agreement (FRA) is an agreement between two parties that gives one a guaranteed future rate of interest to cover a specified sum of money over a specified period of time. Alternatively, it gives one party a guaranteed future rate of interest on his investments over a specified period of time.

Collateralised Trading Service

It is a currency-trading platform, which enables clients to take leveraged positions in the forex market against cash collaterals. ICICI Bank is currently offering this product to its private clients across IBG locations, becoming the first Indian bank to offer such a product. Clients can call a 24X5 trading desk to trade in 21 currency pairs. The positions of the clients are monitored continuously for "Mark-to-Market" on a real time basis, and if this breaches a predefined level, then the system automatically squares off the client position to protect the client from further losses.Collateralised Trading Service is not offered to India residents, Singapore residents and Singapore nationals. Presently, it is offered only to customers of Dubai International Financial Center (DIFC).

Treasury Research

The customers are also provided with regular market updates, both quantitative as well as qualitative research on topics related to macroeconomics and financial markets.

The coverage varies across asset classes (currencies, rates of interest, commodities, and credit) and geographies (developed and emerging market economies), with emphasis on the Indian economy and financial markets. The Bank has a comprehensive suit of research publications, enumerating analysis and views on the economies and various asset classes that are covered. Apart from reports, communication to clients and senior management is also carried out on a regular basis to assist / support their risk management decisions.

Structured Products for Corporates

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Structured products are normally offered to corporate clients in the form of swaps, where the clients can choose from an array of products to suit his needs. The interest rate linked products fall into one of the two categories - Asset side and Liability side. On the Asset side, the client has an asset that produces regular interest payments (floating or fixed). On the Liability side the client has a floating or fixed rate liability.

Broadly, there are various kinds of structured products that a client may do based on his underlying requirements and views about the asset class:

1. Cost reduction products2. Yield enhancement3. Hedging products

Bullion Consignment Business and Gold Loan Business

ICICI Bank is one of the Banks nominated by the Reserve Bank of India (RBI) for import of gold and silver into the country and is one of the largest importers of gold in India.

In order to comprehensively meet client requirements in the wholesale/retail precious metal space, the Bank offers the following products:

Gold Wholesale:Gold bars of purity 99.5% are sold on spot basis, across various active delivery centres in India. We deal from 9 AM till New York close. Our major strength lies in competitive pricing and cash acceptance facility across branches.

Gold Loans:Physical gold is given as loan to eligible jewellery manufacturers for a maximum tenor of 180 days. The repayment is made in INR on maturity, based on the gold price fixed through the tenor of the loan.

Gold Coins:Swiss made 24 Carat Pure Gold of 99.99% purity Assay Certification is sold in the denomination of 2.5, 5, 8, 20 & 50 grams in different shapes. We also offer 100 gram bars of 99.9% purity and 1 kg bars of 99.5% purity. The coins are available across all the branches with innovative designs and different motifs (Valentine Day heart-shaped Coins, Lakshmi and Ganesha Coins, etc). Made to order coins are also offered to suit specific customer/corporate specific needs.

Gold Forwards:ICICI Bank offers gold forwards (non-deliverable) to hedge existing exposure of bullion clients against adverse price movements.

5. Investment Banking

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ICICI Bank's Global Investment Group services you through the entire length of your project. From advisory and strategising services to successfully executing profitable deals to handling all the banking requirements, ICICI Bank provides the support at all stages.

Mergers and Acquisitions Advisory Group (MAAG)

MAAG Provides end-to-end advisory services to the client in the mergers and acquisitions involving target search, analysis of the target and potential synergies for the client, value analysis, pricing strategy, review of the transaction documents, negotiation support, documentation and closure of the transaction.

ICICI Bank's Global Investment Group services you through the entire length of your project. From advisory and strategising services to successfully executing profitable deals to handling all the banking requirements, ICICI Bank provides the support at all stages.

International Syndication Group

International Syndication Group (ISG) acts as arranger / underwriter for a variety of loans across the risk spectrum. These include

M & A financing - strategic & financial sponsor driven acquisitions; Asset backed financing - aircraft, oil rigs, shipping, offshore support vessels; Project financing - airports, oil and gas, power, roads, ports, telecom Structured finance - high yield mezzanine / equity Linked debt Corporate lending - External Commercial Borrowing for refinancing / capital

expenditure.

ISG is an active player for India linked loans in both the primary and secondary loan distribution market.

Credentials:

A leader in the offshore Syndicated Loan market from India;o No. 1 Bookrunner for the India Offshore Loans market (CY 2007, 2008);o Arranged more than USD 20.00 billion debt over last 3 years;

Strong relationships with banks and funds, operating across sectors, globally; A dedicated and experienced team based out of offices in Singapore and London

covering markets in Asia, Europe and the Middle East.

Awards and Key Transactions:

GBP 3.67 billion Acquisition Financing for Tata Corus - Asia Syndicated Loan of the Year (2007 - IFR Asia)

USD 2.00 billion Project Financing or Reliance Petroleum - Asia Syndicated Loan of the Year (2006 - IFR Asia)

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USD 925.0 million Project Financing for Reliance Ports & Terminals and Reliance Utilities

USD 350 million Project Financing for Delhi International Airport Limited - 13 year offshore infrastructure financing loan

USD 1.69 billion Acquisition Financing for Suzlon Energy Limited; GBP 355.0 million Acquisition Financing for Whyte and MacKay (UB Group).

6. Financial Institutions, Capital Markets & Custodial Services

Financial Institutions

ICICI Bank services the financial sector for the entire set of banking requirements and provides a complete range of solutions. The Financial Institutions and Syndication Group (FISG) is responsible for ICICI Bank's relationship with the financial sector.Under this umbrella, the Bank caters exclusively to the needs of

Domestic Financial Institutions Banks Mutual Funds Insurance Companies Fund Accounting

The FISG has built strong relationships through various interactive measures, like seminars, training programs, sharing of market information and views with clients, organising the Bank CEOs' Forum, etc.We provide the following services to our clients:

Transaction Banking

The Bank delivers world class banking services to financial sector clients. Our current roaming accounts empower you with 'Anytime, Anywhere Banking'. They are designed for your convenience. Our comprehensive collection and payment services span India's largest CMS network of over 4,500 branches. We provide correspondent banking tie-ups with foreign banks to assist them in their India-related businesses.

Loan Syndication

The FISG is responsible for syndication of loans to corporate clients. We ensure the participation of bank and financial institution for the syndication of loans. Some of the products syndicated are

Project Finance Corporate Term Loans Working Capital Loans Acquisition Finance, etc

Sell Down

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ICICI Bank is a leader in the securitisation and asset sell-down market. From its portfolio, the FISG offers different products to its clients in this segment. The products are:

Asset-Backed Securities (ABS) Mortgage-Backed Securities (MBS) Corporate Loan Sell-down Direct Loan Assignment

Buyouts

As a part of a risk-diversification and portfolio-churning strategy, ICICI Bank offers buyouts of the assets of its financial sector clients.

Resources

The Bank also raises resources, from clients, for internal use by issuing a gamut of products, which run from Certificates of Deposit (CDs) to Term deposits to Term Loans.

Custodial Services ICICI Bank is a one stop shop offering end-to-end custodial solutions for:

Equities and Fixed income Instruments Exchange Traded Derivatives GDR/ ADR/ Euro Issues and Arbitrage Government Securities and Treasury Bills Fund Accounting Regulatory Links Latest Circulars

Customer Segments

Foreign Institutional Investors (FIIs) Foreign Venture Capital Funds Overseas Private Equity Funds ADR/ GDR arbitrageurs (non - resident entities) Overseas Depository Banks for GDR/ADR issues Pension Funds and Trusts Domestic Venture Capital Funds Insurance Companies Portfolio Management Companies Mutual Funds Domestic and Foreign companies Trading members on stock exchanges

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High net worth Individuals

Capital Markets

ICICI Bank is an active capital market intermediary. It is one of the promoters of several leading institutions in the country including National Stock Exchange Of India Limited (NSE), National Commodities & Derivatives Exchange Limited (NCDEX), Central Depository Services (India) Limited (CDSL). Since 2000, the Bank has also been one of the clearing and settlement banks for NSE and Bombay Stock Exchange Limited (BSE). The Bank also took up the clearing and settlement banking status for NCDEX in FY 2004 and has recently got the clearing and settlement banking status on the Multi Commodity Exchange of India Limited (MCX) and Spot Exchanges.

Primary Markets

Collecting BankersWe are the leading collecting bankers (market leader) to Public/ Rights/ Private Placement/ Mutual Funds/ Capital Gains Bonds issues. ICICI Bank is the only Bank to cross Rs. 1 trillion Collection. We are the market leader in IPO Collection with a 34% share and 65% market share in Retail and HNI Segment.

Escrow and Paying Bankers We act as escrow and paying bankers

to Mergers and Acquisitions.

Secondary Markets

As mentioned above, ICICI Bank acts as a 'clearing and settlement' banker for members of NSE, BSE, NCDEX, MCX and Spot Exchange. ICICI Bank also offers following products/services:

Cash Management Services NRI accounts Payment gateway Portfolio management services accounts Supply Chain Management Account Corporate Internet Banking

Clearing and Settlement BankersThe Bank is the leading Clearing and Settlement Bank for The National Stock Exchange of India (NSE) and The Bombay Stock Exchange (BSE), and offers a range of products and services in the capital markets. It is also a Clearing and Settlement Bank for other Exchanges in India namely The National Commodity and Derivatives Exchange (NCDEX), The Multi-Commodity Exchange (MCX) and Spot Exchange of India.

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Bank GuaranteesThe Bank issues bank guarantees to brokers on both the Capital Market and Commodity Market segment favoring the NSE/ BSE/ NCDEX/ MCX/ Spot Exchange to meet Security Deposit/ Base Capital and Margin requirements of the exchanges and Professional Clearing for trading members clearing their trades through them.

Secured OverdraftTo meet working capital requirements of the brokers on the Capital Market segment, the Bank provides after thorough credit appraisal secured overdraft in the form of overdraft against shares.

Intra-day FundingIntra-day Funding at the Bank's discretion to meet Exchange obligations (against cheques deposited in clearing or payouts to be received from the other exchanges) and client.

Temporary Overdrafts (TOD)The Bank at its discretion provides Temporary Overdrafts to meet exchange obligations and for any temporary cash flow mismatches.

7. Business Loans

For a small or medium business, timely finance is the key to making the most of business opportunities. At ICICI Bank we understand. We have a host of innovative loan and overdraft products that can make all the difference to your bottomline.

Business Advantage Loan

We provide customers with: Cash Credit / Overdraft / Dropline Overdraft / Bank Guarantee / Letter of Credit / Export Credit / Cash Management Services

Limits offered : Rs. 25 lacs to Rs. 5 crores Collaterals : Funding against commercial / industrial / residential property & liquid

securities. Facilities offered : Cash Credit / Overdraft / Dropline Overdraft / Bank Guarantee /

Letter of Credit / Export Credit / Cash

Industry Specific Loans

Every industry has its own set of unique challenges and requirements. At ICICI Bank, we have designed industry-specific solutions. We offer dedicated teams for each industry group and products and services tailored to meet your industry's unique needs - Construction, Educational Institutions, Pharmaceuticals & Information Technology.

Vendor / Dealer Finance

ICICI Bank offers Bill Discounting services to vendors of large Indian corporates, including priority sector companies. Once the company accepts the bills drawn by you, they may be discounted by us.

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Discounting rate is linked to the tenor based IBR. Limit is outside the banking arrangement of the Corporate, and recourse is to you. In case the corporate is not willing to accept a bill of exchange, you can also opt for our Invoice Discounting facility.

Vendor Bill Discounting

Vendor Bill Discounting is the solution for your working capital requirements. If you are a vendor with a turnover of Rs. 2 crore, ICICI Bank's Vendor Bill Discounting can solve your business cash flow needs. This helps you meet your working capital needs, and allows you to access funds at competitive interest rates.

ICICI Bank's Dealer Financing

ICICI Bank's Dealer Financing schemes are available to selected dealers of large corporates. You can avail short-term unsecured finance to procure goods from corporates. These may be on a non-recourse basis or in some cases, corporate recourse by way of First Loss Deficiency Guarantee. The corporate provides non-financial comforts like Stop Supply Letter, Assistance in Recovery & Resale. All payments due to you must be routed through our accounts.

Dealer financing may be in the form of Bill Discounting or an Overdraft facility. Term facility is available for purchase of assets.

8. Advisory Services

Private Equity Placement ICICI Bank's Small Enterprises Group's (SEG) Investment Banking team is dedicated to provide you niche and exclusive investment banking services.

Capital RaisingAt times for a growing company, the amount of capital that a promoter can infuse in the business becomes limited. Businesses can be self sufficient for capital needs in their nascent and initial growth phases. However to meet expansion and growth plans, external capital is imperative. We at ICICI Bank, with our lending experience, fully understand this and help clients raise equity to fund growth. We have developed a strong network of domestic and international investors who are keen to partner with such success stories in India and these players solicit our advice for investing into such companies. .

Buy And Sell Side AdvisoryInorganically adding growth to a business or hiving off non-core activities or opportunity to realize right value for the business created or an instance of taking a company on a bigger scale are the ways to strategize today. We at ICICI Bank provide assistance on both buy side and sell side transaction. With a large client franchise built, more than 10,000 asset clients and international linkages in developed economies, ICICI Bank can bring in the best synergy partner to conclude a sell side or buy side advisory assignment.

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Special Situation SolutionsBacked by institutional legacy, in-depth understanding and linkages with key stakeholders in the process of turnaround, ICICI Bank's Investment Banking team can design solutions for special situations like CDR, BIFR, OTS, etc. Count on us to turn around the capital structure of your company and bring in additional capital for growth.

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IV) Agri & Rural Banking

1. Agri Corporates

Forex & DerivativesIn less than three decades of their coming into vogue, derivative markets have become an extremely important component of financial markets the world over, and are growing tremendously everyday. Derivatives have evolved as a low-cost, effective method for users to hedge and manage their exposures to interest rates, commodity prices, or exchange rates. Over time, as financial markets have developed, derivatives have assumed the role of effective risk-management tools for the market participants, while also helping in substantially reducing their cost of debts. By providing investors and issuers with a wider array of tools for managing risks and raising capital, derivatives improve the allocation of credit and the sharing of risk in the global economy, lowering the cost of capital formation and stimulating economic growth.

FactoringICICI Bank's Factoring performs an important trade finance service by helping you convert your receivables into cash - thus helping you tide over constraints of cash flow and working capital.

Factoring relies on the financial strength, creditworthiness of your customers. Your account receivables in the form of invoices and bills are purchased by ICICI Bank at a discount. Thus, the onus of collection too falls on ICICI Bank and you can focus your attention and effort on the growth of your business.

Services

• Domestic factoring - discounting of non-LC backed domestic invoices/ bills• Export factoring - discounting of non-LC backed export invoices/bills. Mid Cap CreditICICI Bank has Specialised programmes to cater to Small and Medium Agribusiness Enterprises (SMAEs) to meet their specific financing needs. Indian SMAEs are increasingly focusing on improved production methods, penetrative marketing strategies and modern management tools to sustain and strengthen their operations. Our in-house sector experts have made extensive field visits, studied sectors and interacted with all stakeholders to design customised bouquet of products for the SMAEs sector.

Agri Investment Banking SolutionsThe recent trends of domestic and global takeovers, mergers, acquisitions, strategic alliances and diversification, reflect Agri Indian Corporates and SMEs global leadership aspirations and these have become the integral part of companies globalisation strategies. While achieving global market leadership remains the top priority for the acquirers, access to best-in-class technologies, the business imperative to achieve critical scale, increasing global market share, and increasing shareholder value were the prime drivers behind the

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recent deals. A concomitant of this perspective is intense foreign investor interest in India. As a result, the region is an important destination for most investors financing such aspirations.

2. Agri Traders & Processors

Working Capital LoansICICI Bank's Rural, Microbanking and Agribusiness Group (RMAG) offers Overdraft and Cash Credit facility to traders, processors, transporters, aggregators etc. in the Agri-sector.

Products offering Working Capital Loans are:• Smart Cash Credit (SCC).• Agri Credit Line (ACL).• Jet Overdraft.

Smart Cash Credit (SCC): SCC is a financial assistance to large agri and rural enterprises for the working capital needs of the businesses with hypothecation of stock & debtors and supported by property as collateral security. Smart CC has a range of products like Cash Credit, Letter of Credit, Bank Guarantee, Term Loans,Export Packing Credit (EPC) etc.

Agri Credit Line (ACL): Agri Credit Line is the financial assistance to rural enterprises in the form of overdraft based on property & income. The borrower can avail OD facility upto 5 crores and the interest will be charged only on the utilised amount.

Long Term Loans (RBTC+)ICICI Bank's Long Term Loan (RBTC+) facilitates obtaining a loan of up to Rs. 3 crore against your residential/commercial property. Contact our sales team or branch to empower your business with Long Term Loan (RBTC+).

Loan against warehouse receipt

ICICI Bank's Rural, Micro banking and Agribusiness group caters to the financial needs of those involved in the commodities business, such as farmers, traders, processors and aggregators. A credit line of up to Rs. 200 million is offered for agricultural operations with agricultural commodities as securities, including those maintained in demat form.

3. Micro Banking

ICICI Bank's commitment to the rural and urban low-income populations is based on the vision and strategic opportunity to reach the large number of Indians lacking access to financial services today. By focusing on three key enablers – partnerships, technology, and process & product innovation – ICICI Bank has built the foundation for scaling the delivery of financial services to the poor. Through a wide range of micro-credit and micro-savings offerings, ICICI Bank already touches the lives of millions of low-income households across India, and is looking ahead to expand its services in the future.

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Micro Credit ICICI Bank provides financial assistance to the MFIs in the form of Term loan, Overdraft and Portfolio Buyout facilities. The Bank has established a dedicated micro finance development team responsible for providing these facilities to the MFIs.

Term Loan and Overdraft Term loan is extended for on lending to micro finance clients. In addition to the above, the Bank extends Over Draft (OD) facility to tide over temporary cash flow mismatches. These facilities are extended to MFIs registered as Societies, Trusts, Not-for-profit Companies, Co-operatives, Credit co-operatives, MACS, CDS and NBFC.

Portfolio Buyout ICICI Bank buys unencumbered, direct agricultural and/or weaker section portfolio originated by the MFI (registered as NBFC) through the process of Direct Assignments. These are bilateral transactions that are entered into directly between the MFI and the Bank.Above mentioned facilities are extended at the discretion of ICICI Bank.

Micro SavingsRecognising the need for easy savings facilities for its low-income customers, ICICI Bank has pioneered the launch of micro-savings products under its 'Business Correspondent' model. ICICI Bank has partnered with NGOs, Societies, and Trusts - its 'business correspondents' - to deliver savings services to its low-income customers.

The micro-savings product provides the customer with access to a savings account with convenient features. The product combines security, convenience (proximity, convenient opening times and minimal paperwork), appropriate design (frequent deposits, small variable amounts and quick access) and positive returns.

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V) ICICI Bank: Information & Controversies

Information

ICICI (formerly Industrial Credit and Investment Corporation of India) is a major banking and financial services organization in India. It is the second largest bank in India and the largest private sector bank in India by market capitalization. The bank also has a network of 2,016 branches (as on 31 March 2010) and about 5,219 ATMs in India and presence in 18 countries, as well as some 24 million customers (at the end of July 2007). ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and specialization subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. (These data are dynamic.) ICICI Bank is also the largest issuer of credit cards in India. ICICI Bank's shares are listed on the stock exchanges at Kolkata and Vadodara, Mumbai and the National Stock Exchange of India Limited; its ADRs trade on the New York Stock Exchange (NYSE).

The Bank is expanding in overseas markets and has the largest international balance sheet among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and representatives offices in 19 countries, including an offshore unit in Mumbai. This includes wholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which the HiSAVE savings brand is operated), offshore banking units in Bahrain and Singapore, an advisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative offices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thailand, the United Arab Emirates and USA. Overseas, the Bank is targeting the NRI (Non-Resident Indian) population in particular.

ICICI reported a 1.15% rise in net profit to Rs. 1,014.21 crore on a 1.29% increase in total income to Rs. 9,712.31 crore in Q2 September 2008 over Q2 September 2007. The bank's CASA ratio increased to 30% in 2008 from 25% in 2007.

ICICI Bank is one of the Big Four Banks of India, along with State Bank of India, Axis Bank and HDFC Bank — its main competitors.

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Controversies

ICICI Bank has been in focus in recent years because of alleged harassment of customers by its recovery agents. Listed below are some of the related news links:

ICICI Bank was fined Rs. 55 lakh for hiring goons (known coloquially as "goondas") to recover a loan. Recovery agents had, allegedly, forcibly dragged out a youth (who was not even the borrower) from the car, beaten him up with iron rods and left him bleeding as they drove away with the vehicle. "We hold ICICI Bank guilty of the grossest kind of deficiency in service and unfair trade practice for breach of terms of contract of hire-purchase/loan agreement by seizing the vehicle illegally,""No civilised society governed by the rule of law can brook such kind of conduct" said Justice Kaleem, who was born in Laddhawala, Muzaffarnagar is the president of the consumer commission.

Four ICICI loan employees arrested on theft charges in Punjab ICICI Bank told to pay Rs. 1 lakh as compensation for using unlawful recovery methods. RBI warns ICICI Bank for coercive methods to recover loans ICICI Bank drives customer to suicide - Four men including an employee of ICICI Bank booked

under sections 452, 306, 506 (II) and 34 of IPC for abetting suicide. According to the suicide note they advised him, "If you cannot repay the bank loan, sell off your wife, your kids, yourself, sell everything at your home. Even then if you cannot not pay back the due amount, then it's better if you commit suicide." India biggest private bank has compensated the life by money

ICICI Bank on huge car recovery scam in Goa - ICICI Bank invest in car-jackers to recover loans in Goa. A half an hour investigative report on CNN-IBN's 30 Minutes. The under cover report was executed by CNN-IBN's Special Investigations Team from Mumbai, led by Ruksh Chatterji

Family of Y. Yadaiah alleged that he was beaten to death by ICICI Bank’s recovery agents, for failing to pay the dues. Four persons were arrested in this case.

A father while talking to Times of India, alleged that "ICICI Bank recovery agents visited his house and threatened his family. And his son Nikhil consumed poison because of the tension".

Oppressed by ICICI Bank's loan recovery agents, Shakuntala Joshi (38), committed suicide by hanging. The suicide note stated that she was upset with the ill-treatment meted out by ICICI Bank's recovery agents and had thus decided to end her life.

In another case of a suicide it is alleged that ‘goondas’ sent by ICICI Bank abused Himanshu and his wife in front of the entire residential colony before taking away his vehicle. Feeling frustrated and insulted, he reportedly committed suicide.

C.L.N Murthy, a scientist with the Hyderabad-based Indian Institute of Chemical Technology, was allegedly tortured by recovery agents of ICICI Bank after he defaulted on his loan.“They humiliated me no end. They ripped my shirt, shaved my moustache, cut my hair and gave electric shocks on my chest and even spat on my face" adds Murthy.

A dozen recovery agents of ICICI Bank, riding on bikes, allegedly forced a prominent lawyer, Someshwari Prasad, to stop his car. They held Prasad at gunpoint and also slapped him to force him. A manager of the ICICI Bank branch, Rakesh Mehta, along with four other employees were arrested.

In a landmark case, Allahabad High Court had ordered registration of an FIR against ICICI Bank's branch manager, President, Chairman and Managing Director on a complaint of 75-year-old widow Prakash Kaur. She had complained that “goondas” were sent by the bank to harass her and forcibly took away her truck. When the Supreme Court wanted to know about the procedure adopted by the Bank, ICICI Bank counsel said notice would be sent to a defaulter asking him either to pay the instalments or hand over the vehicle purchased on

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loan, failing which the agents would be asked to seize it. When the Bench pointed out that recovery or seizure could be done only legally, ICICI Bank counsel said, "If we have to go through the legal process it would be difficult to recover the instalments as there are millions of defaulters".

Taking strong exception to ICICI Bank's use of 'goondas' against a defaulter, the president of Consumer Disputes Redressal Forum said, "The fact leaves us aghast at the manner of functioning and goondaism in which the bank is involved for a petty amount of Rs 1,889... such attitude is deplorable and sends chills down the spine....The bank had the option to recover dues through legal means. They have no legal right to snatch the vehicle in such a manner which amounts to robbery,". In this case recovery agents pointed a pistol at a defaulter when he tried to resist. ICICI bank argued that they had taken peaceful possession of the vehicle "after due intimation to the complainant as he was irregular in remitting the monthly instalments". But the court found out that the records proved otherwise.

Two senior ICICI Bank officials were booked for abducting one Vikas Porwal from his house and keeping him hostage in the Bank's premises.

The credit card division of the ICICI Bank allegedly threatened a senior citizen in Chandigarh with a fictitious arrest warrant on account of a default that never was.

A Consumer Commission has asked ICICI Bank MD K V Kamath to appear before it in respect a complaint. A borrower on protesting against the forceful dispossession of his car, as seen in the post-incident photographs, was roughed up and sustained injuries.

An 18-year-old boy was allegedly kidnapped and detained at the Pune branch of ICICI Bank. There have been several other minor legal cases accusing harassment by ICICI Bank A consumer court imposed a joint penalty of Rs. 25 lakh on ICICI Bank and American Express

Bank for making unsolicited calls.

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