CHRIE Communiqué 1August 2017

CHRIE

August 2017 Volume 31 • Number 8

International Council on Hotel, Restaurant, & Institutional Education • 2810 N. Parham Road, Suite 230 • Richmond, Virginia USA 23294

Telephone: 01 (804) 346-4800 • Fax: 01 (804) 346-5009 • chrie@chrie.org • www.chrie.org

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ICHRIE 2017-18: Committees Amit Sharma is President for ICHRIE and

Associate Professor at Pennsylvania State University.

As I write this article, we are getting ready for the ICHRIE Annual Conference in Baltimore. Activities

throughout the year, and the annual conference, are probably our most visible symbols of team work at ICHRIE. Behind the scenes, though, there are several committees that are working round the year on numerous issues that pertain to our association and its activities. As we begin the new operational year at ICHRIE, I thought this might be a good time to re-introduce you to these committees, their work, and the respective Chairs. We hope you will consider joining one of these committees. We need your help to make our academy stronger. Here are your choices!

Awards Committee: Helps determine the recipients of the annual awards given at the Annual Convention. (Chair: Margaret Steiskal)

Bylaws, Policies, and Procedures Committee: This committee ensures to review the Bylaws and other procedures of the organization to make sure they are clear, accurate, and consistent. (Chair: Alecia Douglas)

CHRIE FutureFund™ Committee: The CHRIE FutureFund™ Committee is responsible for raising monies for the CHRIE FutureFund™—an endowment fund of International CHRIE. (Chair: Robert Bosselman)

Conference Committee: The responsibilities of this committee include developing a prototype for site selection, select the site, develop templates for the convention, suggest possible themes, assist in identifying a list of convention speakers, coordinate on site operations, evaluate the convention, develop events development, identify possible sponsors, and monitor the budget for, and promote the Annual Convention. (Chair: Lea Dopson)

Next summer we will celebrate ICHRIE’s 72nd Anniversary as a professional association. While a

72nd year is usually no real milestone, the occasion should give you a moment to reflect. What did it take for that first group of professionals to gather together in downtown Chicago in 1946? They were a diverse group – hotel industry leaders, high school educators, college and university faculty, and representatives from the various hospitality and tourism industries of the day. However, they were drawn together for a common cause – to position the field of hospitality and tourism education as that of professional education, developing the next generation of leaders for the field. In other words, it was all about the future.

Those leaders of 1946 would likely be pleased to see the fruits of their labor. Today the field of hospitality and tourism education is a global field. While there exists no known accurate count of just how many programs and students are studying this discipline, a safe estimate would be that there are likely over a thousand four-year college programs, and an equal number of two-year or technical programs. There are likely hundreds of high school level programs. The number of enrolled students is likely close to a half-million individuals. While the field is never going to be confused with the traditional educational disciplines of history or math, we do represent a very strong niche field of study. Each program continues to focus on developing the talent for the industry of the future.

As we look towards Palm Springs and the 72nd Annual Conference, take a moment to reflect on what it means to position for the future. It is often a leap of faith, and very often you are not around to experience it. But

The Value of Time Robert Bosselman is Chair of the CHRIE

FutureFund™ Committee and Professor at Iowa State University.

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A New Generation Kathy McCarty, Chief Executive Officer, International CHRIE

CHRIE Communiqué

(USPS) 734-430 (ISSN) 1042-5918is published monthly by the International Council on Hotel, Restaurant and Institu-tional Education, at 2810 North Parham Road, Suite 230, Richmond, Virginia USA 23294. Periodicals postage paid at Rich-mond, Virginia and at additional offices.

Postmaster: Send address changes to CHRIE Communiqué

The International Council on Hotel, Res-taurant and Institutional Education, 2810 North Parham Road, Suite 230,

Richmond Virginia 23294 USATelephone 01.804.346.4800; FAX

01.804.346.5009Email: publications@chrie.org

www.chrie.org

Membership in ICHRIE includes a subscription to CHRIE Communiqué. Nonmember subscriptions are US $65

US$75 in CanadaUS $85 Internationally.

Publisher: Kathy McCarty

© 2017 International Council onHotel, Restaurant and Institutional Education.

We are pleased to recognize the following ICHRIE members for

exceptional contributions:

International CHRIE Partners 2017

American Hotel & Lodging Educational Institute

Cornell University Cvent

Johnson & Wales UniversityKnowledge Matters

MarriottPenn State University

STR

www.chrie.org

The ICHRIE board of directors—under the direction of our new ICHRIE President Dr. Amit Sharma—has been focusing time and attention on our list of priorities for the products and services we provide members in the coming year. Each board member was asked to develop a list of priorities for the

2017-2018 timeframe and we are beginning the process of determining how to make this long list of goals a reality.

With the growing percentage of our ICHRIE membership being millennials, it is clear we will need to recognize and include this latest generation’s values, attitudes and lifestyles into any planning process we undertake to achieve our organizational priorities. And millennials appear to have reinvented what to expect of the future.

Much attention has been focused on the unorthodox things that young people supposedly care more about than their older colleagues. An IBM study discovered, however, that millennials want many of the same things their older colleagues do. There may be different preferences on smaller issues but when it comes to overarching work goals, millennials are nearly identical to their more experienced colleagues. Millennials view the workplace through the same lens of new technology as any other aspect of their lives: instant, open and limitless. The era they have grown up in has shown them that nothing is a guarantee. Instability and rapid change are the norm. To millennials, time no longer equals money. It is a limited resource to be spent wisely and actively managed.

To remain competitive, businesses need a fresh approach that reflects new values, attitudes and lifestyles. Today’s younger generation lives in a world where physical presence is optional. Banking, renting movies, hanging out with friends, going to school and ordering dinner have all transformed from a ‘place you go’ to a ‘thing you do’ from any connected device. Millennials view work in the same way; not to be measured by hours at a location, but by the output of what you do. Millennials are leading the way in prioritizing job flexibility.

Millennials don’t just want to spend their time earning a paycheck; they want to invest time acquiring the skills and knowledge they need to grow both personally and professionally. This is a revolutionary shift from the traditional sense and the best training programs today are rich learning experiences that tap into employee interests, passions and career goals.

Finally, more so than previous generations, millennials place great importance on social causes and sense of purpose. Millennials want to know how their daily labors are aligned to what the company is doing as a whole and if a company’s concern with social responsibility matches theirs. In the most recent Deloitte Millennial Survey, six in 10 respondents said “sense of purpose” is part of the reason they chose their current employer.

What has long been hailed as ‘the future of work’ is already upon us, and International CHRIE has to move forward right now to meet the values of our most valuable asset–our members.

CHRIE Communiqué 3August 2017

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“Different roads sometimes lead to the same castle.” ― George R.R. Martin, writer, inspired Game of

Thrones series

While writing my first Communique article, I am embarking on two highly anticipated events: 1) the 2017 ICHRIE Annual Conference hosted in Baltimore, MD, USA and 2) the seventh season premiere of the wildly popular HBO cable series “Game of Thrones” (GOT). Based on the book series A Song of Ice and Fire by George R.R. Martin, the books follow several “houses” in fictional worlds whose members are at various places in life trying to accomplish different goals. The houses are usually located in various regions located in the north, south, central and west. While this is one very small piece of an intricately, complex storyline, I learned some big lessons regarding leadership and strategy from the show and serving one year as Vice President of NENA. My Top 2 learnings are:

Lesson #1: Dragons are the AnswerWell maybe not real dragons, but knowing what sets our region apart and making NENA special was crucially important. It was important to trust the diverse strengths of each member of the 2016-2017 executive board to help the federation achieve its goals. Our federation was led by David Schweiger (President) who guided the federation through Alligator Hour on Sunday, November 13, 2016 during the HX Experience in New York, NY and a successful 5th annual regional conference March 31st – April 2nd, 2017 hosted by Temple University, School of Sport, Tourism and Hospitality Management in Philadelphia, PA, USA. The central region remained strong with Jennifer Forney (Secretary), Shaing-Lih Chen McCain (Director of Education) and Ronisha Goodwin (Director of Industry Relations) keeping the federation up to date with great communication and a focused regional conference program that aligned with the conference theme “Pursue Your Educational Happiness”.

Lesson #2: Be Good at StrategyWhen planning strategy, first refer to Lesson #1 and second be willing to listen to others. Be open to feedback, criticisms and possible changes in direction. Suzanne

North East North American Federation News

Erinn Tucker is President of NENA Federation of ICHRIE & Faculty Director at Georgetown University.

“Winter is Coming” and the NENA Federation is Ready

Figure 1. 2017 NENA Federation Regional Conference, April 1, 2017. Reprinted with permission.

Markham Bagnera (Treasurer), Tarik Dogru (Director of Research), Paul Bagdan (Director of Membership) and Rick Lagiewski (Director of Marketing) set a new bar in fiscal and research accountability while extending hospitality to our members, conference attendees and sponsors. As a result, our conference attendees included members representing academic institutions, workforce development organizations and international attendees. Awards were given to poster presenters for innovation in both concept and delivery.

Additionally, two NENA members watched over us when they departed to the National ICHRIE board, but made sure we were supported with knowledge. Ajay Aluri and Ruth Lee O’Rourke…we thank you. Theresa Lind (Director of Networking) kept the federation communication going with registration updates, Alligator Hour information and social media posts while also serving on the planning committee for the 2017 ICHRIE Annual Conference.

Thank you again to each person who served and for each member who participated in events and discussions throughout the year. Each persons’ individual strengths, when combined, achieved the goals set forth over the last year. During our annual conference, we will have the opportunity to officially welcome new members and thank returning members of the NENA Federation executive board. But for now, I would like to introduce the 2017-2018 NENA Federation of ICHRIE Executive Board:

PresidentErinn Tucker, Georgetown University

Vice PresidentNelson Barber, University of New Hampshire

SecretaryTassie Pippert, James Madison University

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Southeast, Central & South American Federation News

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I hope this finds everyone well and that your fall semester is off to a

great start (or at least the planning has started). It will be a fantastic and productive academic year. It was great meeting many of you at our SECSA meeting at ICHRIE in Baltimore. I saw individuals excited and energetic about our future. We have had some really good times and more to come in the future!

I wanted to introduce our SECSA Board, for 2017-2018:

Melvin Weber, PresidentEast Carolina University

Donald Schoffstall, Immediate Past PresidentJohnson & Wales University-Charlotte

Miranda Kitterlin-Lynch, Vice PresidentFlorida International University

Eric Beckman, SecretaryFlorida International University

Faizan Ali, Director of ResearchUniversity of South Florida, Sarasota-Manatee

James Williams, Director of Member Services

University of Tennessee

Ruth Smith, Director of EducationBethune-Cookman University

Kate Price-Howard, Director of NetworkingTroy University

Barry Bloom, Director of IndustryXenia Hotels & Resorts, Orlando, Florida

Kim Williams, Director of MarketingUniversity of New Orleans

Save the dates to join us in Knoxville, TN on March 1st and 2nd for the Third Annual SECSA Conference to be hosted by the University of Tennessee - Knoxville. More details and information coming soon.

A Building Year Ahead for the SECSA Federation Melvin Weber is President of Southeast, Central & South American Federation of ICHRIE and Associate Professor at East Carolina University.

Don’t forget to connect with the SECSA Federation and its members on LinkedIn and Facebook.

LinkedIn group page: SECSA Federation and Facebook group page: SECSA Federation of ICHRIE (‘Ichrie’ on the FB site).

I am excited to see the SECSA Federation coming together and continue to look forward to sharing our future together. As always, I welcome any SECSA member to feel free to reach out to me (weberm@ecu.edu or 252-328-2351), so that we can chat about our future together.

Sincerely, Melvin Weber, PhDAssociate Professor, East Carolina UniversitySECSA Federation President

Conference Scientific Paper Review Committee: This committee is responsible for overseeing the submission, review, acceptance, and presentation planning process for scientific papers and posters for the ICHRIE annual conference. (Chair: Jeff Beck)

Conference Symposium Review Committee: This committee is responsible for overseeing the submission, review, acceptance, and presentation planning process for symposiums, roundtables, and workshops for the ICHRIE annual conference. (Chair: Keith Mandabach)

Education Committee: The role of the Committee is to pursue the goals of the association, in relation to its designated area, as stated in ICHRIE’s strategic plan. (Chair: Catherine Curtis)

Finance/Financial Development Committee: The Finance Committee shall work with the Chief Executive Officer to prepare the annual budget, review and monitor the financial operation of ICHRIE, ensure an annual audit of ICHRIE finances, and recommend the appointment of outside auditors. (Chair: Toni Repetti)

Finance Investment Subcommittee: This committee helps identify, and provide investment advice of options for various ICHRIE funds in alignment with ICHRIE’s policies. (Chair: Toni Repetti)

ICHRIE Publications Editorial Boards: Journal of hospitality Cases, Journal of Hospitality Education, Journal of Hospitality and Tourism Research, and ICHRIE Research Reports

Sharma—continued from page 1

CHRIE Communiqué 5August 2017

Southeast, Central & South American Federation News West Federation News

Do as Thumper Said, “Say Something Nice”Michael Wray is President of West Federation of ICHRIE and Professor at Metropolitan State University of Denver.

If you are like me born at the end of the “baby boom” we grew up with

a famous saying from Thumper, the precocious young bunny from the Disney Movie, Bambi. Thumper did not have much of a filter on his outbursts and criticism of others. He was quick to point out that the newborn Bambi “doesn’t walk very well does he.” His mother instructively asked him, “what did your father tell you this morning?” Thumper replied, “if you can’t say something nice, don’t say nothing at all.” https://www.youtube.com/watch?v=I71cY9Ysy5U

say nothing… say something nice.” I am suggesting that when we are in those awkward silence situations when we ourselves or peers seem to be holding their words back, we could help our colleagues move forward by employing a slight twist on Thumper’s advice, whereas “if others are saying nothing… say something nice.” In the coming year as we interact with our colleagues, rather than sitting quietly through awkward silence, we could think of something nice to say and sincerely note the achievements of our peers. Nothing seems to break the ice and start a critical inquiry of our performance than “saying the nice things” that others have achieved. Perhaps the nice things in life too often go unsaid.

For me, as the outgoing President of West Federation CHRIE, I know that I have shortcomings and some work was left undone. I also know that we have room to improve as a federation. Rather than starting a conversation about the undone tasks and where we went wrong, saying “nice things” about my fellow officers is not only easy, it is the right path to take toward our growth as a federation. In this past year, we have accomplished much to foster scholarship amongst our peers and share in best practice. The bulk of our efforts this year centered on organizing and conducting our annual conference thanks to our gracious host, Carl Winston, and his team at the L. Robert Payne School of Hospitality at San Diego State University.

To encourage shared scholarship at the conference, two key roles were the Director of Research, Karen Xie, and Education, Yung Ying Zhong. Karen got us rolling quickly by using her organization skills to get us online with the EasyChair automated review system. I learned that asking for help was a good idea. Our Past President, Michelle Millar, was very helpful in getting our web-based registration organized. We were off to the races quickly with new automated submissions and multiple reviewers stepping up to provide feedback (and criticism) of our colleagues scholarly inquiry.

To me, I thought the hard part was over when we had our registration going. I thought wrong, because we were planning our first conference outside of a host school which required contracting a hotel, multiple vendors and a myriad of detailed event planning for our largest ever 92 person conference. I was drowning in details when three “right hands” emerged in Matthew Stone, Director of Industry, Thomas Padron, Treasurer, and Patrick Lee, Director of Networking. The email exchange was feverous. I cannot thank these gentlemen enough for their quick responses and guidance.

I have been thinking of this well-worn advise lately and noticed that in the interest of collegiality sometimes we hold back our comments when interacting with peers because there seems to be an innate fear that making ”not nice” comments is one of the social pariahs that can permeate rather stressful meetings and degrade interpersonal relationships. As I continued thinking, I wondered, if we hold back our inquiries and criticisms of others’ ideas that we may sit quietly and tend to say nothing. Without saying anything, I am unsure how we progress and improve upon shared objectives. If our colleagues are all doing as Thumper advices—not criticizing, not questioning, and not identifying things left undone—then how do we know what we need to fix? How can we change and employ innovation if we don’t identify some “not nice” aspects of our own and peer performance? I would like to encourage our readers to switch up Thumper’s advice and suggest that when “others continued on page 9

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ESDEta Sigma DeltaFrom the desk of Ruth Lee O’Rourke

Chair of the ESD Board of Governors & Program Director at University of Maryland Eastern Shore

Ruth Lee O’Rourke

Eta Sigma Delta NewsI have the honor of serving as the Eta Sigma Delta (ESD) chair and my first order of business is to congratulate the three 2016-2017 Chapter of Distinction Award winners! The three ESD Student Chapter winners are East Carolina University, Endicott College, and University of Houston. In addition, I want to thank the ESD Board of Governors on their continuous support. Mahalo Nui Loa to Dr. Donna Albano, Dr. Paul Bagdan, Dr. Godwin-Charles Ogbeide, Dr. Kevin Murphy, and David Schweiger. Their years of commitment and dedication serving as board members is to be commended.

I want to encourage the inactive chapters to reconnect and invite faculty advisors interested in starting a chapter on their campus to contact myself at rklee@umes.edu or (301) 738-6327 direct line or Sam Kohli, ICHRIE office at esd@chrie.org.

We look forward to seeing you in November for the annual New York Hotel Experience!

Eta Sigma Delta is an international honor society that recognizes exceptional academic achievement among hospitality and tourism students.

Founding an Eta Sigma Delta Chapter is an exciting way to provide professional, organizational and educational benefits to your Institution’s top students and also serve the community by uniting outstanding students for campus activities, fundraisers and volunteer programs.

As members of Eta Sigma Delta Honor Society, students have the opportunity to distinguish themselves in the eyes of educators, recruiters and industry executives who are paving the way for the future.

Please contact the ICHRIE Office for more information on ESD or for a Chapter application at esd@chrie.org or telephone (804) 346–4800.

Distinguish Yourself through the

Eta Sigma Delta International Hospitality

Management Honor Society

Congratulations to the

2017 ESD Chapters

of DistinctionEast Carolina University

Endicott CollegeUniversity of Houston

TransitionsSend news about ICHRIE member marriages, births, deaths, promotions and any other of

life’s transitions to agrayson@chrie.org.

CHRIE Communiqué 7August 2017

CALL FOR PAPERS Southeastern, Central and South

American Federation 2018 Conference March 1-2, 2018

We would like to take this opportunity to invite everyone for some wonderful hospitality in Knoxville, TN! It is time to consider attending a great conference on the campus of University of Tennessee - Knoxville!

Please be advised that we are accepting abstracts for the third annual SECSA Federation Conference. We do hope you will consider attending this event, and we hope you will consider presenting an abstract for the conference proceedings. Federation members are strongly encouraged, and all members of ICHRIE are invited. The details are as follows:

1. Length of abstract/article—Abstracts will be limited to a maximum of 3 pages single spaced in 12 point font, Times New Roman, one-inch margins, in APA format. The references, tables, and figures will be in addition to the 3-page limit.

2. The review process will be a double blind review process.

3. Authors may be the lead author on a maximum of 2 papers. Conference proceedings will be added to the ICHRIE website following the conference.

4. The length of presentations will be up to 20 minutes (to be finalized after author registration is finalized), including the presentation and questions/answers. Power-Point presentations are expected for accepted abstracts.

5. Please send your submissions to Dr. Faizan Ali, SECSA Director of Research (faizanali@sar.usf.edu). Please submit the file in Microsoft Word document form, and name the file with your last name, and first initial (i.e. AliF.doc).

6. Timeline: A. Submission deadline – December 3, 2018 (5pm EST) B. Notice of acceptance – January 5, 2018 C. Registration deadlines:

1. Author per accepted abstract—January 22, 2018

2. For all other attendees—February 16, 2018 D. Final abstracts due – January 28, 2018 (5pm EST)

Call for Papers

Award opportunities:A number of awards will be presented at the completion of the conference, including: Best paper for professional member Best paper for students Best presentation for professional member— attendees’ choice Best presentation for student —attendees’ choice

Reviewers:We would like to ask for volunteers to be reviewers for the proceedings. If you would like to volunteer to review individual abstracts (2 maximum), please email Dr. Faizan Ali (faizanali@sar.usf.edu).

About the Conference:Will be held on Thursday, March 1, 2018 (beginning at 8am) and Friday, March 2, 2018 (late afternoon adjournment) at the University of Tennessee - Knoxville.

Initial registration information:Conference registration costs will be $75 for ICHRIE members, $50 for graduate students, and $100 for non-ICHRIE members. Conference registration will include the majority of meals throughout the conference. The SECSA Board and University of Tennessee representatives are currently working to finalize all of the details of the conference. Once finalized, information will be distributed. Hotel information will be forthcoming.

Questions:If you have any questions regarding the…

• Call for papers or submissions please contact Dr. Faizan Ali, Dr. Melvin Weber (weberm@ecu.edu) or Dr. Miranda Kitterlin (mkitterlin@fiu.edu)

• Conference please contact Dr. Melvin Weber (weberm@ecu.edu) or Dr. Eric Beckman (ebeck-man@fiu.edu)

Please feel free to share this information with your colleagues. Join us on LinkedIn (SECSA Federation) and on Facebook (SECSA Federation of ICHRIE) for continued updates and information.

Thank you, SECSA Board

The SECSA Federation Board would like to thank University of Tennessee – Knoxville for hosting our third SECSA conference.

8 CHRIE Communiqué August 2017

assessment of internal strengths and weaknesses, monitor actual and potential external or environmental influences, develop one-year and five-year plans, and review the organization’s progress on its plans each year. (Chair: Chris Roberts)

ESD Board of Governors: The role of this committee is to oversee, plan, coordinate, and support the activities of the Eta Sigma Delta International Hospitality Management Society and its members. (Chair: Ruth Lee O’Rourke)

I hope you will find interest in one or more of these committees. Feel free to directly contact any of the committee Chairs. Or just send me an email and I will be glad to talk to you more about your interests and how you might contribute to the ICHRIE team work.

Have a wonderful beginning of the academic year.

Amit Sharma aus22@psu.edu

Bosselman—continued from page 1

Sharma—continued from page 4

Industry Services Committee: The Industry Committee represents the interests of industry, and shall pursue the goals of the association, in relation to its designated area as stated in ICHRIE’s strategic plan. (Chair: Brook Luedke)

Marketing Committee: The marketing committee engages in development and implementation of ongoing marketing plans for both long-term and short-term components, and focuses upon promoting the various initiatives of the organization as prioritized by the board. (Chair: Michael O’Fallon)

Member Services Committee: This committee helps identify member expectations and perceptions of services, develop a comprehensive annual plan for delivery of services; and identify the best ways to allocate resources to support and improve member services, amongst other related activities. (Chair: Eric Brown)

Networking Committee: The role of the Committee is to pursue the goals of the association, in relation to its designated area, as stated in ICHRIE’s strategic plan. (Chair: Ajay ‘AJ’ Aluri)

Nominating Committee: The role of the nominating committee is to prepare the list of nominations for the various elected ICHRIE elected positions. (Chair: Margaret Steiskal)

Past Presidents’ Council: The Past Presidents Council is available to the President as a resource for information and shall complete special projects as assigned. (Chair: Margaret Steiskal)

Professional Development Committee: The Professional Development Committee works to develop the future leaders of hospitality education through creating programs and processes to foster and maintain excellence in teaching, service, research, and scholarly activities. (Chair: Catherine Curtis)

Research Committee: The role of the Committee is to pursue the goals of the association, in relation to its designated area in research, as stated in ICHRIE’s strategic plan. (Chair: Qu Xiao)

Special Interest Group Council: The SIG Council oversees, coordinates, and supports the various activities of over 20 SIGs. (Chair: Dona Albano)

Strategic Planning Committee: The Strategic Planning Committee works with staff to conduct an annual

Articles Continued

consider that ICHRIE will be celebrating 72 years, and many organizations never get that far. For example, the number of ICHRIE member schools that predate ICHRIE’s founding can be counted using just your hands.

You were probably wondering when I would get around to mentioning the CHRIE FutureFund™. We started CHRIE FutureFund™ barely twenty years ago. Why—because a group of us believed in the future, and what ICHRIE could mean to those who would follow us. We wanted to ensure that ICHRIE had a source of funding to provide opportunities for the members of the future. We have already provided support for a number of ICHRIE member-related activities, and it is likely that CHRIE FutureFund™ will support many more in the coming years. There is a rule common to investing called the rule of 72. Its basis is that of compound interest. I prefer to call it exponential growth. When you observe what ICHRIE has become since that first gathering in Chicago in 1946, you quickly note the power of exponential growth. Please join with the CHRIE FutureFund™ to continue our trajectory of exponential growth, so that the ICHRIE members of tomorrow (think 2090) will thank the ICHRIE members of 2018 for being future-oriented.

CHRIE Communiqué 9August 2017

Join the Conversations on:

Tucker—continued from page 3

*price subject to change

Articles Continued

TreasurerSuzanne Bagnera, Boston University

Director of ResearchGilpatrick Hornsby, James Madison University

Director of EducationShaing-Lih Chen McCain, Widener University

Director of Member ServicesPaul Bagden, Johnson & Wales University

Director of NetworkingTheresa Lind, James Madison University

Director of MarketingRick Lagiewski, Rochester Institute of Technology

Director of Industry RelationsRonisha Goodwin, Hyatt Hotels

Immediate Past PresidentDavid Schweiger, Northampton Community College

SAVE THE DATE The 6th Annual NENA Conference will take place from Friday, March 23rd—Sunday, March 25th, 2018 in Columbia, Maryland, hosted by Howard Community College.

STAY CONNECTEDDon’t forget to connect with NENA and its members on the LinkedIn group page at NENA Federation and the Facebook group page at ICHRIE NENA Federation

I look forward to serving as the 2017-2018 NENA Federation President for the next academic year. I welcome any NENA member to reach out to me at et572@georgetown.edu or 01 (202) 784-7365.

Sincerely, Erinn D. Tucker

At the conference we entered a new generation of social media thanks to Alice Swift’s work in getting us a website and social media handles all under the www.wfchrie.com brand with the same handle, “WFCHRIE” on facebook, twitter, and snapchat. She was omnipresent at the conference snapping photos, updating the page and media cites. Alice is a rockstar!

Post conference we learned much from a survey initiated by Secretary Michael Collins. When we were busy patting ourselves on the back for a job well done…and resting from the effort, Michael thought to begin a constructive inquiry as to those things that went right, and where we can improve. We learned that the most popular activities were those that provided for networking and interacting with our peers. None of the academic sessions could compete with the “Beer and Donuts” session…who could? Our general session from Jeff Cava, former VP of Starwood was extremely well received, and the most valued session, next to Beer…of course. Where we fell short however, was in not allowing our peers enough time to share their scholarship with one another. They want more time in their sessions, and particularly posters where there were 14 sessions, some of which would benefit from peer feedback on their in-progress work. We fell short in providing enough break time, meet and greet time, and social engagements. Although the general session was great, our peers didn’t want one each day. They expressed more value in a single opening session, some social activities and a LOT of time for their scholarly presentations and peer feedback.

As a reader of this article, you may gauge the subliminal message/example in the discussion above. When we face those awkward moments where we need to have a discussion on how to move forward with grace and address our shortcomings, start out by pointing out the “nice things” and achievements of others. Those nice things in life often lead to a path of improvement. Smile deeply and sincerely when you honor your peers for their achievements and hard work. Once on the “nice” path, it becomes easier to address the details of where we fell short. For us in the West Federation, the new team of officers, led by our incoming President, Scott Smith will continue us on a path of shared scholarship and best practice. Our upcoming conference is 2-3 February in Denver, CO. Thanks to some hard work by Karen Xie and Yun Ying Zhong, we are announcing our Call for Papers in August and will have registration and submissions open earlier. We are learning from our harried last minute planning of last year that we need to plan sooner. We

Wray—continued from page 5

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10 CHRIE Communiqué August 2017

Wray—continued from page 10

Esteemed Hotelier Bestowed APacCHRIE Lifetime Achievement Award

Dr Ho Kwon Ping

Dr Ho Kwon Ping, Founder and Executive Chairman of Banyan Tree Holdings, was honoured with the APacCHRIE Lifetime Achievement Award by the Asia-Pacific Council on Hotel, Restaurant, and Institutional Education (APacCHRIE) at a ceremony held at Sofitel Nusa Dua, Bali, Indonesia on 2 June 2017.

Sponsored by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University, the APacCHRIE Lifetime Achievement Award is presented to a distinguished individual with outstanding contributions to the hospitality and tourism industry and education in the Asia-Pacific region as well as to APacCHRIE.

One of Singapore’s most eminent business figures, Dr Ho received his higher education in Singapore, Taiwan and the US. During an early career in broadcast and print journalism he worked in Hong Kong for the Far Eastern Economic Review before returning to Singapore in 1981 to lead his family’s business. He then founded Banyan Tree with a single hotel in Phuket and developed it into a highly successful publicly listed conglomerate that now includes hotels, resorts, residences, spas, retail galleries and golf courses. The group’s success is driven by its signature blend of romantic settings and environmental consciousness, backed by Dr Ho’s vision of promoting social and economic progress through sustainable tourism supporting local communities.

Dr Ho actively contributes to the community in his country as well as in the region. Under Dr Ho’s leadership, Banyan Tree works actively to preserve, protect and promote the natural and human environments in which the resorts are located. The group seeks to be a catalyst for social and economic development through responsible and sustainable tourism.

A pioneer, Dr Ho champions the vision of Asian paradigm in hospitality industry through his innovative approaches to business. He spares no efforts in cultivating talents for the industry and recognises the importance in developing Asian leadership. A firm believer in education, Dr Ho has been an ardent supporter of many hospitality and tourism schools including the SHTM. He is currently Chairman of Singapore Management University.

Member Updates and Information

“It is a great honour for me to receive the prestigious APacCHRIE Lifetime Achievement Award,” said Dr Ho. “Tourism is a driver for economic growth and also a means to connect the world. In striving to advance the global development of hospitality and tourism in a sustainable manner, we must continue to work together as a united group to nurture all the bright young minds who will become employees, and hopefully future leaders, in the sector.”

will have submissions reviewed and accepted by October so we have more time to meet contract requirements with our host hotel and plan conference details. We also have decided our next two locations; Sonoma, CA and Houston, TX and identified host institutions of CSU East Bay and the University of Houston. Our team of officers are busy planning some fun excursions to the Denver food and beverage scene and an engaging General Session. Let the work begin anew!

Please join me in congratulating our new leadership team and for those in the West Federation, please support them in their very busy task of preparing means to share in our scholarship:

President—Scott Smith

Vice President—Matthew Stone

Treasurer—Sheila Scott

Secretary—Susan Roe

Social Media—Ruth Cossio-Muniz

Industry Services—Ken Edwards

Membership—Jean Hertzman

Research—Karen Xie

Education—Yun Ying Zhong

Conference—Thomas Padron

Marketing—Priyanko Guchait

Past President—Michael Wray

CHRIE Communiqué 11August 2017

INTERNATIONAL CHRIEwould like to recognize our

Premium MembersACCOR • Ashford University • Bethune-Cookman University • Boston University • Bradley University • California State Polytechnic • University, Pomona • California State University, East Bay • Cesar Ritz Colleges Switzerland • CETT-UB • Cornell University • Cphbusiness • The Culinary Institute of America • Cyprus University of Technology • DePaul University • Drexel University • Dublin Institute of Technology • Dusit Thani College • Ecole Superieure Internationale de Savignac, France • Endicott College • ESDAI de la Universidad Panamericana • Fairleigh Dickinson University • Florida Atlantic University • Florida Gulf Coast University • Free University of Bolzano • Georgia State University • HAAGA-HELIA University of Applied Sciences • Hotel Management School–Stenden University • Hotelschool The Hague • Indiana University - Purdue University Fort Wayne • Indiana University of Pennsylvania • Institut Paul Bocuse • International University of Applied Sciences Bad Honnef * Bonn • Iowa State University • James Madison University • Johnson & Waes University • Jordan Applied University • Kansas State University • Kendall College • Knowledge Matters, Inc. • Lasell College • Lillebaelt Academy of Professional Higher Learning • Manchester Metropolitan University • Marriott International • Metropolitan State University of Denver • Michigan State University • Missouri State University • Monroe College • Montclair State University • MSU - Management and Science University • National Kaohsiung University of Hospitality • and Tourism • National University of Ireland, Galway • New Mexico State University • NHTV Breda University of Applied Sciences • Niagara University • North Carolina Central University • Nova Southeastern University • Oklahoma State University • Oxford Brookes University • Purdue University, West Lafayette • Rochester Institute of Technology • Roosevelt University • Ryerson University • San Diego State University • San Ignacio University • Saxion University of Applied Sciences • South Dakota State University • St. Cloud State University • Stockton University • Strathmore University • Taylor’s University, Malaysia • Temple University • Texas Tech University • The Hong Kong Polytechnic University • The Pennsylvania State University • The Total Simulator Company Ltd. • The University of Alabama • University College of Northern Denmark • University of Central Florida • University of Delaware • University of Hawaii at Manoa • University of Houston • University of Maryland Eastern Shore, Shady Grove • University of Massachusetts, Amherst • University Of Memphis • University of Missouri, Columbia • University of Nebraska-Lincoln • University of Nevada, Las Vegas • University of New Hampshire • University of New Orleans • University of North Texas • University of the Philippines • University of South Carolina • University of South Carolina, Beaufort • University of Southern Mississippi • University of Surrey • Virginia Polytechnic Institute and State University • Virginia State University • Washington State University • Widener University • York College of Pennsylvania • Zeeland Institute of

Business and Technology • ZUYD Hogeschool

12 CHRIE Communiqué August 2017

International CHRIE2810 North Parham Rd., Suite 230Richmond, Virginia USA 23294

2 0 1 8 A N N U A L

I C H R I ESUMMER CONFERENCE AND MARKETPLACE

25-27 JULYPALM SPRINGS, CALIFORNIA, USA

Find your Oasis in Hospitality and Tourism Education

See you in Palm Springs, California for the 2018 ICHRIE Summer Conference!