ICHM Ygreat job Y global career . . . wow!

1

OnCourse

Think 5 Star. ICHM proudly presents a representative example of graduates in international hotel chains in Melbourne. ‘We’ve been blown away by the number and their successes, and we believe they bring a whole new level of professionalism to hotel management’, says Chief Executive Gerald Lipman. And if earlier graduates who followed the same path are anything to go by (see page 7), the question for these graduates is: ‘London? Shanghai, Dubai? Just where will I take my career next?’

the newsletter of the international college of hotel management Y adelaide, australia Y semester 2, 2011

ICHM Y great job Y global career . . . wow!In this issueMelbourne dispatches

Events> End of Course> Course Commencement> Graduation

Internships

OPTii keeper software

At Oxford Brookes

Chief Executive’s comments

The newsletter of the International College of Hotel Management, Semester 2, 2011 Y www.ichm.edu.au2

Internships: 1 Hyatt Regency Perth 2 Sheraton Mirage, Port Douglas

Ambition: to live and work in Australia

Advice: if you’re mentally prepared, do the degree online

‘I never knew what I wanted to do, but happy with what I’ve done. I loved campus life and made friends for life. Every day is interesting to me, and I’m particularly keen on learning how the structure (of hotels) works.’

Danielle Butler Position: Front Office

Country of Origin: United Kingdom

ICHM: 2006–2008

Park Hyatt

Internships: 1 Holiday Inn, Surfers Paradise, Queensland 2 Language studies, Spain 3 Hyatt Melbourne

Ambition: to be based in central or South America (Colombia) or Spain

Advice: be prepared to take the little steps, and don’t be afraid to tell people what you are interested in achieving

‘We’re all proud of the ICHM level of education and training and its affiliation with the Swiss Hotel Association. Rather than a traditional university, ICHM provides knowledge gleaned by practical lecturers with real-life experience, which is backed by internships. This study/experience combination gave me the confidence to go out and do things.’

Jade Gosling Position: Sales & marketing Coordinator Pacific

Country of Origin: New Zealand

ICHM: 2006–2009

Grand Hyatt

Internships: 1 Hilton London Heathrow Airport 2 Park Hyatt, Philadelphia, US

Ambition: to transfer to the US, Canada or Europe within the chain

Advice: be prepared to give up a lot of social activities, especially if your friends are working 9–5

‘ICHM opened my eyes to how much there is out there for you to do. It’s not just a small stage. Time management was one of the biggest things; you had to look ahead and plan ahead to get assignments done. But everybody is there to help each other; and everybody was welcomed with open arms.’

Camilla Betts Position: Laundry Manager

Country of origin: Australia

ICHM: 2006–2008

Internships: 1 Crown Melbourne 2 Pennyhill Park, UK 3 French language studies

Ambition: to be part of an opening team somewhere in Asia

Advice: Make the most of every opportunity and don’t let an opportunity pass you by

‘ICHM gave me a lot—work ethic, motivation, fantastic friendships and the idea that I could achieve anything. And I’ve achieved so much; an advanced diploma, a degree and wide-ranging experience and skills. ICHM was better than any other study I could have done.’

Annabelle CoatsPosition: Front Office Team Leader

Country of origin: Australia ICHM: 2006–2009

langham

Internships: 1 Huka Lodge, Taupo, New Zealand 2 Language studies in Spain 3 Quay West Suites & Sebel Suites, Auckland, New Zealand

Ambition: to experience the hospitality industry in a variety of overseas destinations and eventually land a senior position within a Global Sales Office

Advice: Have realistic expectations and be prepared to prove yourself first

‘As do most graduates I started with an entry-level position, but I was able to progress because of the experience gained from internships. I think being out of my comfort zone and travelling to Spain when I couldn’t speak a word of Spanish really challenged me. That experience then allowed me to know who I was and be confident that I could take on a challenge with success.’

Katherine Cross Position: Meeting, Incentives, Conventions & Exhibitions Sales Trainee

Country of origin: New Zealand

ICHM: 2007–2010

Hilton South Wharf

Internships: 1 Langham Melbourne (formerly the Sheraton

Melbourne) 2 Grand Hyatt Dubai

Ambition: : to continue to ascend in my career

Advice: : Strive for excellence in service delivery, while setting a good example for your peers, managers and team members

‘ICHM taught me the fundamentals of this industry and what to expect in my first role. I believe this has been instrumental to my career progression as I can relate to all aspects of the hotel.’

Yota Ogura Position: Front Office Manager

Country of origin: Japan

ICHM: 2003–2006

Internships: 1 Holiday Inn, Surfers Paradise, Queensland 2 Language studies in Spain 3 Sheraton Shanghai Pudong, China

Ambition: to be a Director of Sales & Marketing in Australia or wherever the opportunity comes up

Advice: Get into campus life—I loved it

‘ICHM, so far, has taken me from New Zealand to Adelaide, the Gold Coast, Spain and now Melbourne, where I am in a position to have my own corporate clients and develop my own business plan. What I learnt gave me the confidence to take on a strategic business role.’

Tim Chatfield Position: Sales Executive—Corporate


ICHM: 2005–2008

Internships: 1 Quay West Suites, Southbank, Melbourne 2 Garden Beach Hotel, Juan-les-Pins, French Riviera

Ambition: to work in the US or Dubai and France down the track

Advice: Really enjoy your time on campus; I did

‘I’ve never been so set on a decision (as ICHM) in my life. ICHM gave me not just an education, but also a network of friends and taught me independence. I grew up. Plus I have a much more exciting life than if I had stayed in Perth. I’ve lived on the French Riviera!’

Sophie Christie Position: Guest Services Officer, Grand Club


ICHM: 2007–2010

Career options

Overall, ICHM has more than 50 graduates in five-star hotels in Melbourne. And just as many again are in boutique hotels or outside the hospitality industry. Their fields range from information and communications technology, through to human resources and marketing and events. Many are heading up their own businesses. The hoteliers here are an ambitious lot, but close, keeping in touch, supporting each other and socialising most weekends. And they appreciate the value of their network, knowing they can just pick up the phone to take the next step.

3

Internships: 1 RACV Club, Melbourne 2 Aman Resorts, Phuket

Ambition: to set up a food and beverage-related business

Advice: Go wherever a good job takes you

‘ICHM appealed to me more than any other course of study. It and the ICHM community are well respected and, in turn, central to a wide network of good hospitality people. It’s possible to move between properties purely through contacts. All I have to do is pick up the phone, which is how I got this job at the end of the day.’

Akshay Deosthali Position: In- Room Dining Team Leader

Country of origin: India

ICHM: 2006–2010

Sofitel

Internships: 1 RACV Club, Melbourne 1 Ramada Resort Port Douglas (formerly

Radisson Treetops), Port Douglas, Queensland3 Duxton Hotel Perth

Ambition: to open a bar on the beach in Bali

Advice: Get the wide experience that comes from exposure to big and small properties

‘I am pleased with my decision to study at ICHM. It helped me get the network to start out with, but also goes on to initiate opportunities to grow it— through Facebook and by getting new and old colleagues together here in Melbourne.’

Ben (Bibin) Karmadi Position: Assistant Concierge/Reception Supervisor

(Masters studies, Monash University)

Country of origin: Indonesia

ICHM: 2005–2008

Westin

Internships: 1 Ramada Resort Port Douglas (formerly

Radisson Treetops), Port Douglas, Queensland2 Language studies in Spain3 Westin, Melbourne

Ambition: to return to New Zealand eventually

Advice: If you do the degree online be prepared to put your social life on hold for six months; it’s worth it

‘ICHM lived up to expectations; I absolutely loved it and got out of it what I wanted. Plus, the friends I made are just like family. We got together to party at ICHM and we’re still doing it regularly, by Friday or Saturday we’re on the phone to one another to find out what’s on.’

Fiona Winger Position: Night Manager


ICHM: 2005–2009

Novotel on Collins

Internships: 1 Sofitel, Cairns, Queensland 2 Four Seasons Shanghai 3 Hilton on the Park, Melbourne 4 Langham, Melbourne (work-based degree project)

Ambition: to be located in either Shanghai or Singapore

Advice: There are opportunities, but if they don’t come straight away keep your confidence

‘Once you get to know each other on campus it’s so much fun. I have no regrets. There is quite a lot of study pressure, but the teachers are very professional and you really get to know them. I made lots of lifelong friends from all over the world, and met my husband (Kevin Loh). We’re now both permanent residents and plan to stay in Melbourne in the short term.’

Jessie Zhang Position: Front Office Shift Leader

Country of origin: China

ICHM: 2004–2008

InterContinental

Internships: 1 Ramada Resort Port Douglas (Formerly

Radisson Treetops), Port Douglas, Queensland2 InterContinental De Medellin, Colombia 3 Sebel Citigate Melbourne

Ambition: to own and operate a café-style business

Advice: if you’re not happy be prepared to make a switch

‘I started at Le Cordon Bleu and transferred across to ICHM after a year because I wanted to expand into studies that incorporated management and finance. I succeeded in winning a management traineeship in IHG’s High Potential Academy, which adds pressure. But it’s also a great opportunity and another step toward upgrading to a supervisory position.’

Alejandro Mendoza Position: In-Rooms Division Team Leader

Country of origin: Colombia

ICHM: 2004–2009

Holiday Inn on Flinders

Internships: 1 Holiday Inn, Cairns, Queensland 2 & 3 Crowne Plaza, Perth

Ambition: to be Front Office Manager (5 years) and General Manager (10 years) anywhere in the world

Advice :Look at what the customer wants, and take service up a notch high

‘Straight away after hearing about ICHM I was hooked. My family had moved around the world so hospitality seemed like the way to go and ICHM just connected. It’s not all about the books though; you need passion as well. If you don’t have that you don’t make it.’

Daniel Lawder Position: Night Manager

Country of origin: United Kingdom

ICHM: 2005–2009

Crown Metropole

Internships: 1 Raffles Hotel Singapore 2 Observatory Hotel, Sydney 3 Sofitel Melbourne 4 Como, Melbourne (work-based degree project)

Ambition: a Front Office supervisory role before making a move into Sales

Advice: Really work at building up your experience

‘ The full-time study combined with internships is what sold me on ICHM. It means that you get to apply knowledge in the real world. And I really enjoyed life on campus, where we’re a really close community. The networking starts with your first friends, then extends to classmates then senior students and builds from there. I now have really good friends in at least 10 countries.’

Kevin Loh Position: Club Lounge Supervisor

Country of origin: Singapore

ICHM: 2004–2008

Crown Towers

Internships: 1 Sheraton Mirage, Port Douglas, Queensland 2&3 Crown Towers

Ambition: to explore more options, including the business side of things

Advice: Take the work seriously, but have fun at the same time

‘I think my dad was overwhelmed by how much I wanted to go to ICHM; it took me about a year to win my mother around because I hadn’t left home before (I was 17). Right from the start I liked the idea of combining study and work. I shared a unit with three other people on campus: a girl from Indonesia and two /Australians. We all got on.’

Monik Liem Position: Front Desk Agent

Country of origin: Indonesia

ICHM: 2004–2007

Crowne Plaza

Internships: 1 Reef Hotel Casino Cairns 2 Shangri-La Cairns

Ambition: to head into owning a business

Advice: Take an internship in a city and a region to get a wide a range of experience

‘The affiliation with the Swiss Hotel Association (SHA) brought me to ICHM. The study regime was pretty tough; we got done in six months what takes others a year. I had thought about Cornell, but decided the SHA program was more hands-on. I made my internships work for me and got the job at the Crowne based on my reference from the Shangri-La.’

Lleyton (Hyung Joon) Yoon Position: Night Manager

Country of origin: South Korea

ICHM: 2005–2007

Internships: 1 Hyatt Regency Sanctuary Cove, Gold Coast, Queensland

Ambition: to stay with Crown and work my way up into Sales and Marketing

Advice: Keep trying and be prepared to work your way up

‘I transferred to ICHM after a year at Varsity College, and was granted permanent residency two years ago. ICHM gave me a solid foundation of knowledge. As the course covers from hotel operations through to sales and marketing, business and finance you don’t have to get stuck doing the one thing. I might move into a completely different field down the track.’

Bronson Linington Position: Front Office

Country of origin: South Africa

ICHM: 2005–2007

Crown Promenade

Internships: 1 Langham, Melbourne 2 Sofitel, Melbourne 3 Language studies in Italy

Ambition: to be managing Front Office

Advice: Don’t let anyone tell you you’re too young. But do the hard yards, pay your dues, prove yourself

‘Campus is cool. Even though I could have (after first year), I would never have stayed at home. We all looked out and cared for each other, it’s like a big family. Working in teams is very big at Crown, and ICHM really prepares you for that. Mind you, working in bars and polishing up my Italian on the Amalfi coast was a highlight of my time there.’

Anthony Mauro Position: Front Desk Agent


ICHM: 2007–2010

ICHM has many industry professionals who have hit their straps, overcoming every challenge to make it into top positions in prestigious properties around the world. On Course asks about the ride to the top.See Page 7, Top Notch Hoteliers

Go to www.community.ichm.edu.au for full profiles

4

Events

End of Course 1 July 2011Lipman Hall, Regency International House

ICHM was fortunate to have Andrew Baggaley (representing James Allen, newly appointed General Manager of the InterContinental Adelaide) at the End of Course Ceremony, at which successful students were presented with their Swiss Hotel Association International Hotel Management Diplomas and ICHM degree medals. Anna Hurley was Dux of 3rd Year, and her top performance earned her the IHG Award. She also gave the farewell address on behalf of the students.

1 Anna Hurley (inset) Andrew Baggaley

2 SHA Medal recipients3 Degree Medal recipients4> Formalities over

2 3

Course Commencement 29 July 2011Function Room, Grand Chancellor Hotel, Adelaide

A common refrain of Melbourne and, most likely, the vast majority of ICHM students and graduates is, ‘I love Course Commencement’. It’s the evening for ‘frocking up’, to celebrate academic achievement and welcome new graduates and 2nd and 3rd years returning ‘home’ from their internships.

Dux of 1st Year went to Nathan Rhodes, who also picked up the Cameron Sykes Memorial Scholarship and the Food & Beverage Incentive Award. Imalka Maddumapatabendi won Dux of 2nd Year and the Australian Hotels Association prize for the top student returning to 3rd year. The Uhak Channel Scholarship went to Violet (Heeyoung) Yoo and the KOSA award to Eun Bi Jun.

1 Nathan Rhodes2 Imalka Maddumapatabendi3 Violet Yoo4 Eun Bi Jun5 Amazing Race Winners:

Cate Cormie, Elizabeth Rice, Megan Giles & Margarita Kaneta

6 Patty Ponti & Mick Udompol giving the welcome address on behalf of the students

7 Merit Award recipients8> At the event

1

1

3 4

7

5 6

The newsletter of the International College of Hotel Management, Semester 2, 2011 Y www.ichm.edu.au

2

4

8

5

Graduation 3 September 2011The Grand Ballroom, Hilton Adelaide

The 2011 Graduation Ceremony was one of the biggest ever in ICHM’s history, with more than

200 students graduating with either the ICHM degree, SHA International Hotel Management

Diploma or Advanced Diploma.

Graduations are family affairs as ‘the achievements of our students and graduates would not

be possible without the support of their partners, family and friends’, says Gerald Lipman.

The Hon Russel Wortley MLC, Minister for Industrial Relations (representing the Minister for

Education) gave the student address. Linda Parbs, representing sponsor Peter Lehmann Wines,

also congratulated students and wished them the best in their endeavours, before introducing

the selection of wines to the more than 350 guests.

Young Ae Lee was awarded Dux of Degree 2011.

1 Young Ae Lee2 Graduands enter3 Hon Russell Wortley MLC4 Young Ae Lee & Elly Im5 Graduate Melissa Tracey with ICHM staff (L) Derek

Milligan, Andrew Foster Johnson, Darren Camilleri6> Graduates with partners, friends and families

1

2

3 4

5 6

6

Internships July–December 2011INTERNATIONAl

ChinaLe Royal Meridien Shanghai Han, Jason

Hong Kong Langham Place Hotel Chan, Wilmington W Hotel Beerens, Steven

Indonesia Hotel Majapahit Adipradja, Claudia

MalaysiaRitz Carlton Kuala LumpurLoh, Murphy

New ZealandMercure DunedinAllison, Ned Hilton AucklandBuckland, Melanie

Singapore Starwood Asia Pacific

Divisional OfficeBay, Elaine (Zhi Ying)

TaiwanW Hotel Taipei Liao, Emilia

United Arab EmiratesMonte Carlo Beach Club

Saadiyat IslandHasanovic, Mahira

United KingdomLangham LondonGibson, MariaGleneagles Hotel Johnson, Todd Williams, MariaCrieff Hydro Henderson, Vanessa

VietnamVan Chai ResortBowen, Poppy Sofitel Plaza Hanoi Le Ngoc, Minh

AUSTRAlIA

New South WalesFour Points Hotel Sheraton

Darling Harbour Djasni, Billy Ju, Hyeon Seok Park, EunhanTai, BrianYonesato, Sho

Sheraton On The Park Choy, Susan (Yeon Ju)The Westin Sydney Wong, Billy (Chi Chung)Shangri-La Sydney Zhou, Phoenix

QueenslandLizard Island ResortDasan, Marc Daniel Causer, LukePullman Reef Casino

Cairns Choi, Yoomi Phang, StephanyKim, Michelle (Ok Ju)Shangri-La Hotel Cairns Doyle-Walker, Jessica

Mansfield, HannahSheraton Noosa Resort &

Spa Maruti, SmitaNazaahah, Ja’afarSheraton Mirage Port

DouglasCheon, Viviana (Eunji)

Fang, Pin WenGrozema, RochelleHogestien, Anne Iksanto, Conny Lim, Jun (Hyeong Jun) Rudanny, Rudanny Yoon, ElaineSheraton Mirage Resort &

Spa Gold Coast Dwyer, Indya Friemann, Simone White, David Hospitality Marketing

Concepts Yaworsky, Hannah

South AustraliaHilton AdelaideKim, JaneLamichhane, PrakashLo, Sean Ngo, Minh Man Vassiliev, Misha Trong, Quang Ho InterContinental AdelaideChen, Yuli (Yu-Ching)

Stamford Plaza Adelaide Bui, Jenny (Ha GiangKitagawa, SachieWoolfitt, Sarah Adelaide Oval Function

Centre Yeung, Jason Lee, Ju Yeon

VictoriaCrowne Plaza MelbourneHardy, JonathonGrand Hyatt MelbourneDuan, Yaya (Xiaojie) Gac, Adam Magno, Tomas Miguel Yaakoup, JulietHilton On The Park

MelbourneTuttle, FintanMelbourne Convention

Exhibition Centre Hai, Phoebe (Chung

Ching) Hwang, Sungwon

Park Hyatt Melbourne Hoang, HeidiNadila, Nadia RACV Club Shepherd, RhiannonZwart, CariljnSofitel Melbourne on

CollinsVan Dijke, Linda Swanston Hotel, Grand

Mercure Kim, Mike (Soo Hyun)Travelodge DocklandsLam, Thao (Xuan Ngoc

Thao) The Westin Melbourne on

Regent PlaceHill, Sophie Larkin, CatherineLangham Melbourne Shrestha, Srijan Surace, CarlaGrand Chancellor

Melbourne Warren, Jennifer

Western AustraliaDuxton Hotel PerthJohn, Matthew Kai Hyatt Regency Perth Desouza, Sean Pan Pacific Perth B.K, AnilBogati, ShashiKim, Jenny (Jung Eun) Phung, Nick (Duc Thinh) Parmelia Hilton Perth Kaderbhai, Huzefa Pudasaini, Jayaram

lANGUAGE

Italian in Florence ItalyBentley, JoelDe Simoni, Jake Hutchison, Casey

OPTii keeper on campusSoenke Weiss, Founder and Chief Executive Officer of OPTii Solutions, was on campus on 12 August to present the company’s housekeeping software package OPTii keeper to senior ICHM students.

Set to go mainstream, OPTii keeper is arguably the most recent and revolutionary software

created for housekeeping management. It’s been adopted by a number of properties in

Australia and is experiencing a rapid take up in the Asia–Pacific region. The company has

opened an office in Europe.

As well as presenting the package, Soenke Weiss spoke to students of its development, which

reveals a solid foundation of revenue management and innovation. His August visit was one of a

number to the campus since late 2009.

More information about the package can be found at www.optiisolutions.com

Within only a few years of ICHM delivering the Swiss Hotel Association Diploma in Adelaide, graduates began expressing interest in a Masters degree to round out their education. Hence, ICHM’s relationship with Oxford Brookes University in England in one of the world’s most famous university cities.

Since ICHM aligned with Oxford Brookes

in the mid-1990s, up to 20 ICHM graduates

have enrolled in its hospitality focused

Master of Science.

According to Oxford Brookes Master’s

program director Professor David Bowie,

ICHM students have been well prepared

by their excellent teachers to cope with

the demands of studying for a one-year

intensive Masters degree at this leading

British university.

There are three ICHM graduates studying the

Oxford Brookes Masters program in 2010–

2011: Gianna Palmaro, from Madagascar;

Frederique (Freddy) Page, from France; and

Ryan Wong, from Hong Kong.

While more ICHM graduates have attained

their Master’s degree from Oxford Brookes

than any other university, about 10% of

bachelor graduates go on to study for a

Masters elsewhere each year.

ICHM promotes hospitality Masters

programs in its prospectus, for example,

at the University of South Australia, and

in Melbourne, Sydney and Brisbane, and

in Switzerland and the United States.

However, Masters degree studies are far

wider than the universities listed, with

some graduates going on to further their

studies in numerous other disciplines,

such as accounting, finance and

information technology.

But for graduate Freddy Page, Oxford

Brookes appears to have provided the

ideal qualification for a supervisory

role. She finished her Masters Degree in

September and is now in Qatar as Food

and Beverage Supervisor for the newly

opened Renaissance property in Doha.

Master Class

L (front) Gianna Palmaro from Madagascar, Frederique (Freddy) Page from France and Nicholas Ramanantsoa from Madagascar L (back) Ryan Wong from Hong Kong and Sylvester Thang Fedor from Singapore

Mr Soenke Weiss with a selection of senior students


7The newsletter of the International College of Hotel Management, Semester 2, 2011 Y www.ichm.edu.au

Top-Notch Hoteliers

Paul Town Peter Pysk Nicholas Lacey Nawee Wattanasongsuit

Immersion

in different

cultures,

rather just gaining a

holiday snapshot.

The excitement

and intensity.

While I still have

the energy I love the

level of action when

pulling together a

property like this.

Every day brings new

challenges and you

collect a wealth of

experiences.

A hotel career is a

luxury ride with lots of

perks. Word of advice:

nothing is for free . . .

and never abuse it.

Vice President Hotel Operations Galaxy Macau

Assistant Director Food & Beverage Grand Hyatt Taipei

Resident Manager Grand Hyatt Erawan Bangkok

The belief that the

older you are the more

experience you have

(perception in

Asia is that age =

experience).

Launching a massive

project from nothing.

I could never fully

anticipate

everything.

Adapting to the

cultural differences

from country to

country and hotel to

hotel.

Deciding on new job

opportunity against

the current one when

both are good.

What not to say

I will try my

best (there is no

commitment to

making it happen).

Best to avoid

statements that

undermine others.

That’s not my job. Gossip.

Yes! Certainly! With

pleasure!

I will assume ultimate

accountability, no

matter what, for

better or worse.

How may I assist? Listen with your mind

engaged and answer

based on facts.

Highs

The first opportunity

to work overseas and

the thrill of living in a

hotel.

The opening of

Galaxy Macau. It is

very rewarding to see

it all working as we

planned.

Meeting Mohammed

Ali and Nelson

Mandela . . . on the

same day.

Dining invitation with

billionaires on the top

floor of The Mandarin

Oriental, enjoyed Foie

Gras d’oie des, Duckling

Tour d’Argent style from

Challons region (duck

no.1557), best Burgundy

wines and fascinating

views of the river.

Lows

Being threatened with

a weapon for refusing

someone entry to the

nightclub.

18 months

straight of

night shift in London.

Every day has highs

and lows. How they

are dealt with will

determine your success.

Taking work too

seriously and

forgetting to enjoy life.

Tips

Never lose

sight of

the bigger

picture, have that

10-year plan and drive

the car (yourself)

towards it. It’s all

worth it!

Hospitality manage-

ment is a tough job, it’s

not a lifestyle. Don’t

become a show-pony

prancing around in

Armani suits before you

have a few achieve-

ments under your belt.

Never be afraid of

moving outside your

comfort zone.

Never say no to

opportunity; positive

thinking is the key to

success.

The challenge

Perks of the job

The professionals

Executive Assistant ManagerThe Siam Bangkok

What to say

On 30 September 1992 the Swiss Hotel

Association and the South Australian

Government signed the agreement that

established the International College

of Hotel Management (ICHM) as an

education institution in the model of the

famous Swiss Hotel Association (SHA)

schools. The intention was to create a

world-class hotel school in Adelaide.

In the ensuing years, young men and

women signed up to ICHM—confident that

the career success that graduates from SHA

schools like Ecole Hotelier de Lausanne

would also flow to graduates of ICHM.

The feature story in this edition of On Course, which highlights graduate success

in Melbourne, seems to prove the point.

More than 50 graduates who were at ICHM

in the years 2000 to 2009 are working in

five-star hotels in Melbourne. An equal

number are working in smaller hotels,

restaurants, convention centres or outside

the hospitality industry in accounting and

finance, human resources management,

information technology, marketing and

real estate.

The ‘50 five-star group’ are not just

Australians; they come from about 20

different countries on all continents, and

see their positions as career launch pads.

We remain mindful, however, of the shifting

nature of Australia’s migration policy

landscape and thus cannot guarantee that

future graduates who have an overseas

passport will be able to stay in Australia.

Of course, the careers of graduates do not

end in Melbourne. We have highlighted

four (left) who spent a few years in

Melbourne after they graduated and then

headed to ‘bigger and better things’ in

other countries.

As we speak to school leavers today, we

do not need to refer to the strong record

of Swiss Hotel schools as evidence of

potential career outcomes: we can refer to

the success of our own graduates. This is

true of our graduates in Singapore, China,

Dubai and other overseas destinations,

and it is also true as we look at Australia.

Certainly, the ‘brand’ Swiss Hotel

Association remains as strong as ever, but

today the name and reputation of ICHM is

independently as strong.

The fact that so many of our graduates

are employed speaks for itself: industry

has a demand for this calibre of graduate.

Maybe you are an Australian, maybe a

Kiwi, or maybe from one of the other 180

countries around the world.

Like our Melbourne graduates you can

realise your career dreams through ICHM,

as you:

• Study—at a first-class hotel school

• Work in Australia—as an intern and,

potentially, a graduate

• Move fast into management—

anywhere in the world.

We look forward to telling you more!

Chief Executive’s comments

They started in Melbourne

YTL-ICHM graduates took time out from their hectic study schedule on the long weekend in June,

for a barbecue at the home of Chief Executive Gerald Lipman and his wife Louise. The group was

in Adelaide for the ICHM degree, under arrangements set up in early 2003 with Malaysia’s YTL

Hotels and Properties Sdn Bhd.

He’s currently caught up with a World Economic Event event in Dalian, China— the Annual

Meeting of the New Champions. He then flies out to Jordan for the World Economic Forum on

Middle East and North Africa, Dead Sea. After that Davos is on the agenda. In between, he’s at

home base in Switzerland.

There will be more on graduate Patrick Gaugler and his role as Senior Event Operations Manager

for the World Economic Forum in the next issue of On Course.

The World Economic Forum is an independent international organisation committed to

improving the state of the world by engaging business, political, academic and other leaders

of society to shape global, regional and industry agendas. Incorporated as a not-for-profit

foundation in 1971, and headquartered in Geneva, Switzerland, the Forum is best known for

its annual meeting in Davos, a mountain resort in Graubünden, in the eastern Alps region of

Switzerland.

International College of Hotel Management

CRICOS Provider Code 02914 G ICHM Pty Ltd

GPO Box 249 Adelaide South Australia 5001

Freecall Australia 1800 246 875 | Telephone 61 8 8228 3636 | Facsimile 61 8 8228 3684

[email protected] | www.ichm.edu.au | www.community.ichm.edu.au

ICHM appreciates being able to publicise graduate

success stories in On Course. While most graduates

value the profile, others chose to take a more

conservative stand. It is ICHM policy to contact

graduates in the preparation of any item or article,

and if ‘no publicity’ is your preference please

clearly decline our request.

Graduates

8

Charmaine Turner Class of 1999

A graduate article is featured in each issue of On Course. Thanks to Charmaine Turner, Director, Human Capital and Development, Pan Pacific Vancouver for the article appearing in this issue.

Network, network, network . . . this phrase

still echoes in our subconscious even

though many graduates haven’t heard

those words from Dr Whyte in quite

some time. This mantra has provided

a solid foundation for understanding

the true value of meaningful business

relationships and the willingness to

connect with other professionals in the

industry.

A quality business network provides

great opportunities to share experiences

with colleagues. It allows the exchange

of ideas, best practices, and resolutions

in managing particular business issues.

Furthermore, it is ideal for recruitment

and succession planning for key positions

within your organisation, along with your

own career advancement.

Social media has made professional and

social networking even easier through

LinkedIn, Facebook, Twitter or the

many other similar sites. With a quick

name search and a simple invitation to

‘connect,’ networking has never been

easier or nearly as instantaneous.

With the fast-paced times and ease of

technology, old-fashioned values like

building trust, respect and maintaining

integrity should not be overlooked.

Written like a true human resources

supporter, I cannot help but revert back

to these traditional values of building

relationships.

What is particularly interesting for

me throughout all of this social media

networking, is the word connect. To

connect is to form a relationship or feel

an affinity with another.

More often than I would like, I will receive

an invitation to ‘connect’ with someone

I don’t know through one of these social

mediums. These invitations are sent

via the standard template and indicate

they are a ‘friend’, but do not include a

personal introduction and why they want

to connect. Naturally, those invitations

are declined.

I urge you to make real connections

in your business circle by taking a few

short minutes to properly introduce

yourself, include the reason for the new

connection and be truthful about the

category of the relationship. Not only will

you increase your chances of having your

invitation accepted, you will also have a

higher chance of communicating with

this fellow professional in the future,

benefiting from each other’s skills and

experience and, potentially, opening up

an avenue for career growth.

Networking is not a numbers game,

although many would have you believe

that the more people you meet and have

listed within your network the better.

Rather, it is really about the quality of

your connections. The next time you

invite someone into your network, take

the time to ‘connect’ like you mean it!

Graduates with information in which they think others would be interested, such as a property, the market, an occupation, a country or, indeed, a trend are invited to submit 300–400 words, with an accompanying photograph, to the editor: [email protected]

Network, network, network!Henri Arnulphy (left) wasted no time, just

five days after getting his SHA medal he

was in Mauritius with graduates Christophe

Desmarais (2001) and Estelle Kim-Lim(2004)

at the Preskil Beach Resort.


A jet-setting job

Navneet was photographed at the wine industry’s

2010 Future Leader program, designed to develop

the skills and potential of the next generation

of wine sector leaders. The program, which has

been running since 2006, involves participants

from all facets of the sector—grapegrowing,

winemaking, research, sales and marketing.

James Erskine, who founded his wine label Jauma

in 2009, was included in a feature on ‘natural’

winemaking. James, who is based in the Adelaide

Hills, has worked as a sommelier in Europe and

Australia. He featured in an article on ICHM

graduates turned winemakers in On Course in

2008 (Semester 2), and in 2009 was voted Gourmet

Traveller’s Australian Sommelier of the Year.

Relaxing Aussie style

Vintage ICHMTwo graduates gained mentioned in

the August 2011 edition of the Australian

& New Zealand Grapegrower & Winemaker

magazine: Navneet Singh and James Erskine.

ICHM Ygreat job Y global career . . . wow!

Documents

Transcript of ICHM Ygreat job Y global career . . . wow!